Aluguel de carros - Raleigh

Least attentative desk personnel

Contras: The Avis representative in Raleigh was one of the worst experiences I've had. He literally left the desk and I didn't know what to do with the keys or car or exactly where to leave them. They were not helpful at all on where to park the car. They really did not do anything at all and I did not get any confirmation that the car with properly taken care of from the Avis Staff in Raleigh

No Cars!!!

Prós: Received a text when I landed at RDU that they had no cars for my reservation!!! I was left to find another car on my own!!!! Never again would I consider Avis!

Prós: The car performed well, was problem free, and was comfortable. We did not get the vehicle requested, but the substitute vehicle was totally acceptable.

Contras: We did not get the vehicle requested. In fact, we got nothing resembling it. The vehicle was dirty, inside and out. The attendant at the Budget desk was less than attentive or helpful.

Prós: Substitute car was good, though more expensive than was supposed to be.

Contras: Car that was rented was not available even with advanced notice, staff was extremely unprofessional and actually rude, long wait, just a very poor experience,Ii apologize in advance for being so blunt but if this is typical business practice i would say this company is spiraling toward closure which is a shame for all those who would be affected. I pray that a positive change would happen within this company, thank you for the chance to express my concern.

They didn't have a car

Contras: I had a reservation for pickup at 8am (I planned on getting there at 8:30am). I got a call at 8:04 saying they wouldn't have a car till 11:00am, but I could call other Budget locations around Raleigh and have my reservation moved. I asked them to do this calling, which they made clear they wouldn't do. I called around and couldn't find anything. I called back to ensure they would have a car at 11am. They didn't. I cancelled the reservation.

Disgusting car with vomit

Contras: When I picked up the car, it was dirty both outside and inside. Not being smart and checking out the car, I drove it off the lot. I was 45 min out when I noticed a terrible smell, and when I got out of the car, there was VOMIT in the back carpet!!! This stain looked like it *MAY* have been attempted to be cleaned, but obviously still had the smell and clearly a stain. They were NOT accommodating to replace the rental, and made me do the lag work (after 3 failed call attempts to other places).

Poor service at RDU Budget Rental

Contras: 1 hour wait in line to pick up. Car had less than 3/4 tank of gas at pickup.

Prós: The car was clean, efficient, and service was prompt

Contras: The car did not have air conditioning.

Cleanliness and transpoonder

Prós: Ease of p pickup and dropoff

Contras: Exterior barely clean and backseat dirty. They did not offer a rollaway transponder, nor even mention toll payments until I asked how the tolls were paid when the car was dropped off.

Prós: Easy to use

Contras: Cancelled reservation within a day & you don't get the point that I never picked up a car

Contras: They were closed when we go there. No one told us that we couldn't pick-up the car at that time.

KAYAK FAILS

Prós: The booking process was easy and seemed like good value... it was too good to be true.

Contras: The booking should not have been made. This booking company sent me to a closed car rental agency - which was not open on Sundays. It was an expensive taxi there, then the driver waited while I tried to find a place that was actually open, from where to hire a car, before driving me across town to the legitimate booking. What a waste of my time and money! I would not know anything about the Hertz experience, but I am very disappointed in Kayak.

They did not give me a car

Contras: I reached there at 5.50pm as my reservation was at 6pm. They closed the door as soon as they saw me. But i managed to get in and told them I had my reservation from 6pm. They said they did not get any reservation. I had to change my entire plan. I called kayak too, no one responded to my phone call

Prós: The workers at the airport location were helpful with my second reservation.

Contras: Pick up location was different than expected and I spent a long time on the phone waiting for "customer service" which was lacking when I finally got through. I requested that my pre-paid reservation be transferred to the location I was at (and where I reserved my pick-up) only to be told that was not possible. I was expected to rent a taxi to get to a different pick up location further delaying my trip. The best outcome was a new reservation at $105 more than I had already paid. I still have not heard if the original reservation is being cancelled and credited. I hope to never use Hertz again.

Will never rent from Hertz again

Prós: My husband and I are both active duty military and rarely rent vehicles because we usually have someone that can pick us up. However, I booked a rental this weekend because my husband came home from Afghanistan and since I’m stationed in Oklahoma for a school, I wanted to surprise him. I arrived in North Carolina around 11:00 am and was heading to the Hillsborough location to pick up my vehicle via Uber when I received a call at 11:30 am and approximately 7 minutes away from that location and was informed that there were no vehicles at my location and was redirected to the Apex location for pick up. So I had to change my Uber drop off location, added an additional fare, and additional 18 minutes to my route for something that I feel should have been known ahead of time and communicated earlier. It would have been just as easy to pick something up from the airport since I had literally just been there. Once I arrived at the Apex location, I was immediately helped, however it was by someone who clearly was very new or had no idea what they were doing. They didn’t seem concerned or apologetic with the delay in my plans, nor did they seem in too big of a rush to speed up the process. Not to mention a gentleman came in behind me and was not acknowledged the entire time I was there or during my extremely long check out process. Someone finally told him they’d be with him as I was leaving to inspect the car. The phone rang off the hook multiple times and while there were two people in the office, a new guy helping me, and one woman who was helping me because the other guy had no idea what he was doing, I saw at least three other people poke their head into the office from the back, yet no one came out to actually help the other gentleman or deal with the phones. While waiting I asked if I would be able to at least return the car to the airport for the inconvenience and they said I would have to pay a fee and it would cost more than an Uber price. I was told that the vehicle I booked, the lower end Chevy Spark or similar, they didn’t have as most of your fleet was shipped south because of the hurricanes and was informed I was given an upgrade. I was not given an upgrade due to the inconvenience or lack of proper customer service in the office, rather because you didn’t have the necessary vehicles. My “upgrade” was a Toyota Corolla, which frankly I would consider as the same lines as the Chevy Spark. Same gas mileage, same space...To me, an upgrade would be something along the lines of a Mustang, or a Lincoln or BMW. As we were doing the vehicle inspection, both people had to come out because the guy didn’t understand where he was supposed to take the photos. And they both completely missed the huge dent on the roof and the scratches in the left bumper. I was also not explained to about the toll pass and upon reading the contract, it’s rather confusing. I had no problem taking longer routes to avoid tolls, however one of my routes, the toll was unavoi

Contras: was unavoidable and unfortunately, North Carolina is not a state that I can pay at a toll booth, which I’d have gladly done. So I’m either paying $4.95 for each day I used a toll, or not used a toll...I’m not sure, I just know I’m paying close to 600% more for a toll on pike pass pricing. The only positive I had from this experience was that I would be able to return the car to the original intended pickup location free of charge, but to be honest, I’m waiting on my deposit (which surprised me because I prepaid for my car and definitely don’t remember them reading that they would put a $200 hold on my card) and I will be very surprised if I get it all back. It seems everything is nickel and dimed which is amazing to me since your fleet is clearly overbooked due to the recent catastrophes. My first time renting a car and I’m completely turned off by the whole experience. And in a world where customer service should be top priority, this place is lacking. You never know who you are going to rent to or how much access they have to people. I’m currently in a military class with 80 other future platoon leaders for the US military. They will have access to 40+ Soldiers junior to them that will look to them for advice about where to rent cars, what airlines to fly, etc. And we all talk and give recommendations. I’m in charge of the same amount of Soldiers. My husband is in charge of the same amount of Soldiers. His people are about to be released on block leave and will need recommendations on who to rent cars from since they’ve spent 9 months trapped in the sands of Afghanistan....it just amazes me that in a world where people rely on reviews from online, that customer service in this area is not a priority

Contras: There was no car when I pick up, and the store is closed when I want to drop off

Pickup Takes 2 Hours?

Prós: One great employee "Grant" made drop off fast and efficient

Contras: Pick up was a nightmare of not having the vehicle reserved - attempts to move me to a far smaller far inferior vehicle with no regard for request or reservation data - Manager stated upon final delivery that counter staff never notified anyone of my unwillingness to take a small SUV when a luxury one has been reserved and to attempt to upcharge for the vehicle when I had a printed Copy of a prepaid reservation for a Suburban - 8 passenger NOT the 4 passenger POS he was attempting to have me take - 2 hours of completely waisted time - NEVER AGAIN - additionally vehicle was filthy and had body damage -

Cancelled rental because I could not change the date!

Prós: Nothing!

Contras: Nothing!

Car was dirty and not full of gas

Prós: The shuttle drivers were very nice and helpful with our luggage

Contras: Car had less than 3/4 tank of gas, there was a bag of grapes folded up in one of the seats and trash everywhere. We kept finding more trash the entire trip. I completed thrifty online review and received a canned response back, so they obviously don't care. If I brought the car back not full of gas they charge $10/gallon but I'm just supposed to eat the $30 it cost me to fill it up, not to mention the inconvenience. Also, we had a change in plans and wanted to pick up the car one day later, thrifty wanted to charge us $450 for that privilege

Worst experience ever

Prós: Nothing to report

Contras: Shuttle took 45 min to show up, meanwhile other car rental agencies all stopped by four separate times each to drop off and pickup passengers. Once the shuttle arrived it was too small for all customers. At the car rental office, the employees were not prepared to process that number of customers in a timely manner. Overall it took 90 to get my car, unacceptable. I have already cancelled my next rental with Thrifty and won't patronize that company again.

counter was totally out of cars and the staff were unprepared

Contras: waited almsot an hour and the car provided was mechanically unsound- returned it and went to Avis

Contras: I was told the extra insurance I paid did not cover me with Thrifty? Very unhappy I paid it to Kyak for nothing!