Not much other than price. Actually, strangely enough the cheap bed and strange shaped bedding was surprisingly comfortable! Room was minuscule, decor was.....let's be generous and say cheap. On the positive, room was clean. The main problem was the poor service at the front desk that resulted in a very embarrassing situation.
Great breakfast, very good service, we got an apartment in the new house everything was perfect
Outstanding standard of the new apartments! Able to keep the room for a late check out. Some hot dishes for breakfast
Old hotel with character, newly renevated rooms were spacious and clean. Set evening meal on offer was good value for money. Breakfast was basic no fruit or eggs we offered
Very friendly manager and reception, very service oriented. central location next tot gornergrat station and general station, close to the main shopping street of Zermatt. Hotel is decorated in a personal, Art Nouveau like style, which gives it a special atmosphere. The hotel is very clean. Nice breakfast-buffet. Although very clean and luxurious, the bathroom is up for renovation. There is no possibility to shower standing up, with you hands free, as the bathroom only offers a whirlpool. The whirlpool is nice, but not always handy. The bathroom-airco is very noisy. We did not like the diner in the sister-Hotel Alex, which was suggested to us by the Manager. The food was excellent, but the atmosphere very impersonal, due to the fact that this is a -very large- hotel-restaurant.
I liked everything from the moment we walked in the hotel. The staff were so friendly and helpful. Our room was gorgeous, loved the reading lights on each side of the bed. The breakfast was delicious and such a lovely room to be eating in. We are so glad we added on another night at this hotel.
The staff at the hotel was without exception friendly, professional, well-trained and responsive. The hotel itself is well situated in the village next to both train stations, and offers a very nice level of luxury.
Great location, nice clean room, good breakfast
great welcome, comfortable quiet room, good location, nice breakfast with lots of variety showers difficult to use
Staff very helpful and accommodating, hotel conveniently located very close to railway station, amazing range of food for breakfast!
The hotel had a very relaxed atmosphere and the staff were very helpful and very pleasant. I ended up staying an extra night
The breakfast was simple but pleasant. Rooms were clean and comfortable. It was a bit tricky to control the heat in the rooms and we ultimately found that we had to lead a window ajar in order to keep the room from being too hot. Staff was nice and their service was helpful. Our overall hotel experience met our expectations.
The view of Matterhorn Mountain from hotel's room balcony and the excellent food from hotel's restaurant.
Very friendly staff, great views of Matterhorn and good breakfast
hotel was super for what we wanted. ski bus stopped outside. spa area is in basement . only small lift to access! we were told there were no stairs !!! heath and safety in uk would close it down.
Location was excellent; 3 mins walk to main street, 1 min from electric ski bus - 1 stop to main lift station. On demand electric taxi from station to hotel....5 chf return each....otherwise 10 minute walk. Excellent breakfast. Nice spacious room for 3, 3rd person on sofabed. Good ambiance, bar, free internet screen. Overall good value...Zermatt is expensive!
Convenient location for buses to ski lifts and easy walking to town. Comfortable beds. Dressing gowns provided. Fast lift. Good breakfasts. Friendly helpful staff. Nice views of Matterhorn from the balcony. Handy ski room. Free WiFi. No offer of breakfast for early checkout. No boot warmers in ski room. WiFi signal variable.
The staff was very welcoming. Open to offer the best services . it is a very nice hotel , very friendly atmosphera
Freindly staff, clean and well equiped room, plus good central location
Incredible room with living room and large balcony and a view of the Matterhorn from the bed! Reception was not that friendly (especially during checkout). Breakfast was ok.
this hotel even has LCD TV in your room :-) nice and clean facilities, highly recommended
staff and services the room was small
The hotel has quiet and relaxing atmosphere. The location is very good. We could see beautiful view of Matterhorn and easily access to the railway and the cable car station (to Sunnegga). I may stay here if I visit to Zermatt again.
Efficient and friendly staff, central location, enjoyed the pool and sauna
An excellent choice. Very friendly and accommodating.
5 star experience. Great staff
Amazing spa facilities, great breakfast with healthy options, magnificent unobstructed views of the Matterhorn, modern bathrooms and all the amenities... Slept in comfort
Simpathy, Service, View from bedroom, spa
Lovely hotel with gorgeous views of Matterhorn from our room and the breakfast room. Nice spa as well and staff very friendly.
Service and friendliness of staff
Gorgeous setting, fantastic spa, amazing food, nice location at the outskirt of Zermatt, at the start of a few major treks, and a room so romantic and sexy it would make ANYBODY fall in love.
Staff is extremely nice and do their best to make you enjoy your stay the most. Very nice food in the restaurant with a simple and tasty menu. Great wine selection. The design of the hotel is very winter suited, and gives a great atmosphere: warm and yet very modern. The room and all the areas of the hotel were absolutely spotless and all looks brand new and very carefully assembled. We had a great great stay and we will surely come back for our next Zermatt trip. There is direct access to slopes from the hotel on ski.
Hotel Daniela is a lovely, comfortable, fairly priced and overall fantastic hotel. I would highly recommend it.
it was just perfect - the location, room, service, food [particularly surprisingly delicious] - we treasure it as a uniquely lucky find We unintentionally blew the lights in the middle of the night, just by touching the switch, while intending to go to the toilet - a simple replacement of a fuse was probably necessary but we had no electricity for lights, tv etc, which was both annoying and dangerous. We were both embarrassed that it had happened but also concerned, as we were leaving immediately the next day and did not have time to rectify a situation that was not our fault, as we were neither rough nor negligent. There was no staff member available when we departed to report the situation to. Apart from that, it was A+ perfect.
Everything was perfect except for the weather (raining). The rude attitude of a waitress (Slyvia) at the Jugen Hotel Restaurant and the weather of coz
Everything was good!!!!
big room, good breakfast bit far away from the main station, not easy to find
Convenient location. I walked from Railway station to Hotel (10-15 mins) and walked to cable car every day (10 - 15 mins in ski boots though bus stop was only a few mins away if needed). Town centre less than 5 mins walk as well.
Excellent!! Will definitely stay in Hotel Daniela whenever I come to Zermatt. The Matterhorn view from the bacolny is magnificent. The staff and breakfast are perfect~~
We have been in another hotel in Zermatt before but Daniela hotel is unbeatable. Rolf is an excellent host and that is very important when you arrive after a long trip.The breakfast is very good and the pool too.
Great breakfast selection,staff very accomodating to my needs
The hotel was quiet yet only a short walk to the main street. The room was clean, comfortable and relaxing. It was a great deal for a very nice hotel. Staff was very friendly and helpful.
fine buffet-style breakfast,good lacation(10min. to bahnhof, 10min. to glacier paradise cableway) Rooms are cozy.
I enjoyed the spa a lot and the views from the hotel room. Most of the staff were quite friendly and helpful. It was also nice to have 24 hour internet access in the lobby, and the breakfast was good. The whirlpool tub is actually not a "hot" tub, it's luke warm so don't be surprised....but it's nice before and/or after sitting in the sauna. Also, the gentleman working behind the counter was not friendly. The rest of the staff was great, and I think he may have been the owner...but he seemed quite arrogant and was rude when we were checking out.
The place of the hotel. No
Location is ideal and breakfast is very tasty!
Staff there are helpful and the computer connection in the lobby is very fast. The room is large. My room is close to the bar and so it's very noisy at night. Worse still it's close to the main road to another side of Zermatt and so the noise from cars passing by is also large enough to keep waking you up. I think staff's English is not very good and so they do not speak too much to us and do not take too much initative to help.
Great place. The wellness area is ver nice, large pool, great jacuzzi. The room was perfect with an incredible view on the Matterhorn. The staff at the hotel was very nice and helpful. Excellent buffet breakfast. Definitely will come back.
The junior suite was perfect. Upgraded bathrooms with a separate sink room, and even a small kitchen area! Our view over the courtyard and of the Matterhorn was spectacular. Breakfast was nice and the staff was always helpful and friendly!
Very friendly family run hotel Very far from Zermatt centre
Familly operated business and certainly aim a making visit to Zermatt the most enjoyable.
staff friendly, restaurant good as well, very good price/quality ratio
excellent restaurant service, friendly and helpful family staff room decoration outdated, could not make refrigerator work
A nice place to stay in a city that seems to have more hotels than housing units. It's a beautiful city with a lot to offer nature-wise. After a long day of hiking it was worth it to have a place to crash that was several steps up from a hostel. This is coming from a college student who is usually stingy about his money. It was rather inconvenient (and soon expensive) to charge for internet. I would expect it in a hostel but thought a hotel would offer free internet.
friendly efficient staff
the view of the restaurant, the availability of the hotel taxi to drive us to the cabin station and train station
We had a lovely experience. The staf was superb...very warm and friendly.
Views of the Matterhorn from the back of the hotel are absolutely stunning. Breakfast very good.
Staff was very friendly and helpful. Location at the edge of town made for a quiet and enjoyable stay. View from window was fabulous!
The service was excellent. The hotel was welcoming and friendly. Staff was accomodating of late departure. Spa services not on site.
The location of the hotel, the friedly hotel staff, good facilities and excelent service, including good meals. No
We liked the decoration and furnishings of the hotel and especially the room we had. We did not eat dinner as we normally only eat a main course and the evening meal was too much for us.
Spectacular room (606)---large with 2 nice balconies, one with view of the Matterhorn. Exceptional service. Very friendly staff. Luxury în the mountains. Great location in Zermatt. Enjoyed the historic charn with modern conveniences. Breakfast was delicious
The hotel staff is frienly and very helpful. The rooms are nice and comfortable. The location of the hotel is in the middle of Zermatt.
Friendly and sophisticated
Hotel staff are attentive. Nice decoration inside hotel. Good location in the village.
Very friendly and efficient staff. The room was clean and comfortable. Highly recommended!
Fantastic location - in the heart of town, close to the train, ski lifts and ski rentals. Able to buy lift ticket at hotel. Very accomodating and knowlegable staff.
History of Mountaineering associated with the hotel
The bedroom and bathroom facilities were excellent. Probably the best we have encountered in Switzerland.
Very friendly and accomodating staff, good breakfast, flexible check out
Central yet quiet, good choice of restaurants No private lounge
This is a first class hotel in every respect.
Clean, food and location
My room faced the street and apparently there was a nightclub outside of the window. People were on the street talking really loud until after 4am. We called downstairs several times and supposedly the night security guard went out to tell them to be quiet or go inside, but nothing ever changed. I did not sleep the entire night. When I said something about it in the morning, the desk clerk said that she knew that it is a regular problem. They should have warned me about this ahead of time.
The room was very spacious and the staff very helpful and friendly
Location was convienient.
Walliserhof Q was perfect. Location in the valley is great, staff was terrific and our room was fantastic. Couldn't ask for anything more. Very happy with this hotel.
Good location with easy accessability form the railway station. It was a bit shame to stay at the terrace room of top floor of the hotel even though my reservation was made with sufficient time ago. Requested the change to river-view side room, It was denied coldly with though my check-in time was before noon. Except these, it was so good in staying there. Sincerely, Won Geun Yoo
we like lot the spas and the food. People working at beauty spa are very polite and attentive. The water jets of in- & out-door hot tubs are powerful and playful. Each set of jets takes turn to blow water in different forms, for head and shoulder, for legs and feet, for back or whole half body. The breakfast buffet is rich and healthy. It would be nice if the hotel keep some spared jackets (or leather shoes) available, so some guests could borrow them for attending the Friday's Gala dinner (a semi-formal evening) when they, in particular, family with children/teens, are just taking the vacation in casual.
The kindness of the people and the comfort of the room.
Wonderful view and beautiful room.Lovely pool. Good food for breakfast very good selection and quality.friendly helpful staff. Temperature of water in jaccusi pool wasnot warm enough
the beds really not comfortable, crazily hard
Outstanding experience! Hotel personnel extremely courteous and helpful. Room was nicely furnished and very comfortable, the food was excellent both for the included breakfast buffet and for dinner. Great entertainment in the lounge, We loved this hotel and would highly recommend it.
an pleasant hotel no
The room was perfectly decorated with a nice mix of fabrics, textures and natural wood. Two LCD digital tv's with surround sound and an ipod dock were a nice touch. The staff was always ready and willing to help answer any questions we had. Free extended check out time allowed for enjoying a full day in Zermatt on the day of check out.
Generally a very good hotel. Particularly liked the pool area.
Great service, room and location Nothing; excellent hotel
Service at the Grill restaurant was a little disorganised and the restaurant was understaffed.
The staff was very helpful. The whole hotel had a very neat and precious look about it.
Best view from a hotel room I've ever had. Our balcony opened right up to the Matterhorn. The staff was extremely friendly as well!
Good location,near the railway station and shopping area, cleaned room and good view from balcony.
Location is perfect. Close to the ski lifts, train station and shops/restaurants. Can however recommend to eat in the restaurant downstairs. Great atmosphere and great food! No hot water when we returned after skiing.
Breakfast was good, female cleaner/attendant was very pleasant, the compact building was well designed and finished with good views of mountains. We did not like the very rude response of the owner/manager when we complained about the dirty and smelly carpet in our room. His immediate response was to tell us to leave even though we still had another nights accommodation booked at the hotel. When we resisted that suggestion he backed down and did then provide us with another room which was fine and significantly had been fitted with new flooring which was not carpet.
View of the Matterhorn There was no hot water one night.
The friendliness of the staff and the excellent food in the restaurant. The hotel is also very central.
The view of the mattahorn from our bed room window! WOW what a surprise!
Room was clean and quiet had veiw out window. Price of room of room was within my buget. Staff were friendly No
Great place. Big rooms. Very clean. Worked out great. Would stay there again.
Very friendly and competent staff. Nice decor and beautifully clean room with a great view of the Matterhorn. None.
I loved the views of the Matterhorn from the balcony of our first floor room. The swimming pool and spa facilities offered to hotel guests were excellent, especially after a day of walking nearby mountains. The basement restaurant was excellent - I'd recommend it - and the daily breakfast buffet was also very good. I would easily recommend this hotel.
Pleasant, helpful staff. Very good facilities & food, as described.
View was great, breakfast was very good, staff was helpful, up to date internet connection, friendly bar, good location
Great breakfast, the decor of the rooms with the timber covered walls was very charming. It was very clean and comfortable. Good gym and indoor pool facities.
Great location, beautiful breakfast room and nice breakfast, very quiet, comfortable room. Room a bit small/cramped, and no view. The hotel is a bit overpriced for what it offers.
all things nothing
the staff was very accommodating, the rooms comfortable and large. The staff allowed us to use the wellness center to shower after our hike, even though we had checked out. they also packed us a lunch for our hike because we left for our hike before breakfast. pricey, but all of Zermatt is pricey
Very comfortable with pleasant atmosphere and very nice staff. Ideal for relaxation.
The room was very comfortable with a great view. Both dining rooms were excellent. All the staff weere friendly and helpful. A little more information on the area and things to do would have been helpful
Location and Facilities The price
i like the hospitalaty serviess&most of pepole workink in the hotels. Room price little bed high.
Knowledgeable, friendly and staff, wonderful spa and pool facilities, ski boot warmers, central location of hotel, buffet breakfast, impressive old world lobby, lovely piano bar The tired and worn bedspreads
frindly and helpfull staff. luxury and space of the rooms. locatoin except the sound of the church bell. the hotel is close to a church. the bell of the church rings every hour four times. the sound is very louad and annoying.
Staff very helpful. Service, room cleaning etc perfect. Guests all much enjoyed. Excellent hotel, but major downside was that only comfortable bar allowed smoking (thought banned?). All 7 of us had to use Monte Rosa (Edward's bar) each evening.
Tv to be with stlaite not only frinch Nothing
The hotel is very nice, very expensive, I think it is a poor value for money.
the friendly and helpful staff. the pianist player on the terrace.
The Spa is great and we could spend a beautiful, relaxed time there. The hotel staff is very experienced and giving all the time a good service. The kitchen maybe is not the best. Our dinner was really not spectacular: the meat to hard, one carrotte and we could not see the "polenta"!
The staff there is excellent, and so are the amenities and services provided, they really know how to make their custoemr happy, we were there on our honeymoon and they themselves come up with surprises and add ons to our pakage to really please us. An excellent hotel, with Simple extraordinary staff, and superb rooms, the location is also good. Nothing at all....
Good Service N/A
The staff were excellent, helpful and attended to all our needs. Food was excellent and the massage was highly recommended No nothing
The staff were welcoming and helpful, and they were patient enough to let us try our German. The room was excellent with the Matterhorn view promised. Food was very good, but it wasn't gourmet. No, nothing did not like
One of the staff name Gucci is very friendly and polite, very satisfy with her hospitality. This is a very well maintain historical luxury hotel. Swim suit should be made available for sale in d hotel since it has swimming pool service.
Beautiful hotel, friendly staff. Great view of the Matterhorn from the balcony. Electric car service from the train station.
Breakfast is good. Afternoon tea is a bonus especially when you ae back after hiking in the region. Facilities are excellent in particular their swimming pool and sauna. So, you just don't have to worry about things to do in rainy day. Send message to customer welcoming them to the hotel and remain them of the hotel's porter service will definitely help.
The Children in spa/ pool area.
The scene was so beautiful.
The hotel was absolutely beautiful and luxurious...first class. The staff was very attentive, professional and memorable. Overlooking Zermatt and the amazing Matterhorn, this hotel is the best hotel to stay in. It's worth the extra dollars you will spend. Only a short walk into the town center, too. Didn't stay long enough. The food was very gourmet and beautifully presented. We enjoyed sitting in the lobby each afternoon and having "tea" there with the classical music playing.
the Parkhotel Beau Site was a lovely hotel. Our room was very nice with an excellent balcony overlooking the Matterhorn. The included breakfast was very good and elegantly presented. We always appreciate free internet access. It is well located, just a short walk into the heart of town. We enjoyed our stay at the Parkhotel Beau Site.
Hotel staff was exceptional. Room quality, cleanliness was first rate. Grreat view of the Matterhorn from our balcony. Exactly as advertised.
Great breakfast. Dining staff lacking. No elevator to 5th floor. No head room. No shower. Ran out of hot water every day.
I did not like, that our room was on the underground level, and not in the same buildind. If the weather was be good, i was be very sad, because in the description of the hotel sad: beautiful view of the Materhorn, but in our romm, there is nothing to see from window.
A very pleasant hotel generally the room was not the largest
location, staff at reception and restaurant very warm friendly helpful. the hotel was a useful base to operate from in zermatt. advertised on your site was an indoor swimming pool. no such facility at hotel. extensive building work directly outside hotel commencing work 0730 each morning. in summary, i wanted and booked this hotel for swimming pool use and quiet location. i got neither.
Good location by the mountains. The hotel is old and the comfort is limited .The rooms are small.The mattress are old. This is not a 4 stars hotel.
Views were amazing, and friendly staff No food available on arrival - and no room service
location lack of bath in the room.
Hostess was so warm. We were upgraded to a Mtn. facing room - The view from our room/balcony was incredible! Beautiful new bathroom entirely of Marble. Breakfast was good too. Mattress sides were very weak, but ok for sleeping.
Very good hotel in Zermatt! The views to Matterhorn are the best, really fantastics, The owners are very friendly. The teleferico to Kelin Matterhorn is only a 50 metres. It´s a perfect place to stay in Zermatt!!!
Very nice hotel and excellent staff! Very friendly and professional! Wellness area was wonderful. Nice breakfast and restaurant. Wonderful view of the Matterhorn if you choose a room facing south(and dont live at groundlevel). Transfer to bahnhof upon checkout, think its possible to get picked up as well. Can really recommend this hotel if you want to spoil yourself a bit! The first room we got at groundlevel didnt meet our expectations with the view, but after mentioning this to the excellent staff we got the "same" room on the topfloor which was wonderful.The wellness area was very nice, however they had no whirlpool, that would have been even better! The treatments were way too expensive...
location is very great near the main road in zermatt and train station and room very clean and new furnished with beautiful white ground . balcony very nice also the staff friendly . you can hear the sound from other room and when other room closed his door you think your door some one try to open it but is not bad .
A first class hotel with excellent facilities - should be a 5-star! Nothing - but it would be nice to have tea/coffee making facilities in the room.
We stayed in the hotel for honeymoon trip. It was the only day we stayed in Zermatt. The staff are very nice and helpful and they say good English. The location of hotel is good, just 3mins to Zermatt Railway Station. Our room was not facing mattherhorn but we can see the sunrise in the restaurant in the morning. Breakfast is good but there can be more choices of food. The room decoration is basic but clean and comfortable. It's just a very small issue - pillows are too soft.
The hotel is very central - just off main street (5min walk). The hotel is family owned and run which really shows with the great service and attention to detail. The food and service was excellent from the fab breakfast buffet to the outstanding dinner! The room was very comfortable and facilities were outstanding - especially the spa! The staff were very helpful and professional. There was a cosy real fire in the hotel bar at night with super wines on offer! I loved the free train to hotel transfer and the gift of bread on check out - nice touch! Would definitely stay here again and thoroughly recommend it to anyone wanting a winter break. Super! it was off season so Zermatt was quite dead but the hotel more than made up for this fact with super spa and restaurant and bar
Everything was okey. I had a nice stay in the hotel In general it was Ok but there was one point we didn't understand. The lack of jacuzzi
Nice big rooms and very friendly staffs. Breakfast was excellent. Location was excellent being close to the train station and Zermatt center.
Great location, excellent rooms and friendly staff Didn't realise the spa was nude
immensely enjoyed stay at mirabeau hotel luxurious comfortable chocs on pillows( a first for me) staff very welcoming and helpful lovely good class shampoos bath oils and lotion in bathroom didnt need to bring any, was the best stay of our hols nothing to dislike
Great hotel with spacious room and friendly staff, as well as good breakfast and location too.
All rooms are facing Matterhorn and it is nice to enjoy mountain views from my room when I wake up in the morning. Many group tourists were staying at the hotel. I had to stand in line to get food at breakfast. At first it took some time to find a table for a solo traveller.
The location was ideal for me, short walk to the train station for a trip on the Glacier Express; across the street is a cable car to the mountains, and the town is also easily accessible on foot. Although I did not have a sight of the matterhorn from my room, there was a balcony with a delightful view - ideal to sit and unwind. The staff were very helpful with the bartender going out his way to make recommendations on areas of interest. Excellent experience.
Comfortable, clean, large room. Amazing shower. Good location - easy to walk from the train station. Decent breakfast.
Spa and Pool, Meals good, well located near stations. Thoughtful service such as chocs on arrival. Many rooms didn't have good views of Matterhorn etc due to other buildings. Some rooms are overlooked from Gornergrat train/busy footpath.