The hotel is very clean and the facility is good. The staff can be more warm-hearted and the service can be better.
We were placed in a room in an annexe under the tennis court. It was dark and cold. Perhaps the other rooms are better but this was by no means a room of a 4 or even 3 star hotel. Poor value for money.
The service they provided was amazing, the hotel looks really classy
View of the matterhorn. Kind of lodge-like. The hotel was charming in an old and dingy kind of way. Off the beaten path.
good location, wellness area indifferent reception staff, run down in need of renovation
the pool no
The rooms were spacious and comfortable. The hotel is a close walk to the train station. The pool was great for the kids. The breakfast selection was good - something for everyone. The rooms are a bit outdated; however, it was not a big issue.
Kindly and helpfull staff, large rooms, quietness, every room has bacony darkness of the room
Second night we had a balcony on the fourth floor facing the Matterhorn which allowed us to take photos beginning at 5 A.M. when there were no clouds around the majestic mountain. Staff had accommodated by changing rooms for us. Breakfast was very good with a wide choice of items. Provided free parking at the bw in Tasch and shuttle from/to train in Zermatt. bw in Tasch directly across street from train station. Be sure to get a token to exit the lot when you leave your car--may take time to find a staffer to give you one if you leave it until your return from Zermatt. First night on the first floor our balcony faced waste disposal bins. The elevator is very small--one person, one bag at a time please. Located at the eastern end of Zermatt, away from the centre and most restaruants, in an almost industrial section of the town--not the best area.
The hotel had a very relaxed atmosphere and the staff were very helpful and very pleasant. I ended up staying an extra night
Great location, nice clean room, good breakfast
Staff very helpful and accommodating, hotel conveniently located very close to railway station, amazing range of food for breakfast!
The staff at the hotel was without exception friendly, professional, well-trained and responsive. The hotel itself is well situated in the village next to both train stations, and offers a very nice level of luxury.
Very friendly manager and reception, very service oriented. central location next tot gornergrat station and general station, close to the main shopping street of Zermatt. Hotel is decorated in a personal, Art Nouveau like style, which gives it a special atmosphere. The hotel is very clean. Nice breakfast-buffet. Although very clean and luxurious, the bathroom is up for renovation. There is no possibility to shower standing up, with you hands free, as the bathroom only offers a whirlpool. The whirlpool is nice, but not always handy. The bathroom-airco is very noisy. We did not like the diner in the sister-Hotel Alex, which was suggested to us by the Manager. The food was excellent, but the atmosphere very impersonal, due to the fact that this is a -very large- hotel-restaurant.
great welcome, comfortable quiet room, good location, nice breakfast with lots of variety showers difficult to use
I liked everything from the moment we walked in the hotel. The staff were so friendly and helpful. Our room was gorgeous, loved the reading lights on each side of the bed. The breakfast was delicious and such a lovely room to be eating in. We are so glad we added on another night at this hotel.
The breakfast was simple but pleasant. Rooms were clean and comfortable. It was a bit tricky to control the heat in the rooms and we ultimately found that we had to lead a window ajar in order to keep the room from being too hot. Staff was nice and their service was helpful. Our overall hotel experience met our expectations.
Convenient location for buses to ski lifts and easy walking to town. Comfortable beds. Dressing gowns provided. Fast lift. Good breakfasts. Friendly helpful staff. Nice views of Matterhorn from the balcony. Handy ski room. Free WiFi. No offer of breakfast for early checkout. No boot warmers in ski room. WiFi signal variable.
The view of Matterhorn Mountain from hotel's room balcony and the excellent food from hotel's restaurant.
Incredible room with living room and large balcony and a view of the Matterhorn from the bed! Reception was not that friendly (especially during checkout). Breakfast was ok.
hotel was super for what we wanted. ski bus stopped outside. spa area is in basement . only small lift to access! we were told there were no stairs !!! heath and safety in uk would close it down.
Very friendly staff, great views of Matterhorn and good breakfast
The staff was very welcoming. Open to offer the best services . it is a very nice hotel , very friendly atmosphera
Location was excellent; 3 mins walk to main street, 1 min from electric ski bus - 1 stop to main lift station. On demand electric taxi from station to hotel....5 chf return each....otherwise 10 minute walk. Excellent breakfast. Nice spacious room for 3, 3rd person on sofabed. Good ambiance, bar, free internet screen. Overall good value...Zermatt is expensive!
Freindly staff, clean and well equiped room, plus good central location
Beautiful space, sturdy industrial chic design. Very attentive service. Breakfast was included and the buffet is one of my favorites I've had. Love the theater and art gallery downstairs. Overall, even better than expected. Convenient to center of town.
Friendly staff, confortable rooms, fitness center, all hotel is beautiful, great breakfast Restaurant for dinner.Food is good, but not so good like menu pretends
The welcome & the newly designed rooms. Still a fun place to be but now modern & more comfortable.
style & value
The staff was so helpful and the rooms were gorgeous. It was also very easyto walk from the train to the hotel. I would love to go back and stay there.
Post is a wonderful place. You should stay here visiting Zermatt if you wanna be in a heart of entertainment. Small room, bed could be bit larger even in the same room.
Loved the decor of the rooms, nice breakfast, great location in the heart of the village. Also, there were plenty of eating/drinking possibilities in the hotel itself. Will definitely stay there again!
Friendly staff, excellent food, amazing rooms, hotel in the centre of zermatt Nothing to complain
Nice restrooms. Polite stsff who wanted to help. Well located. Beds were comfortable. Interesting design I.E. wood floors were nice. Rustic feeling nice. Wireless internet connection is not effective in the rooms. I needed this since I work online. This caused me some problems and wasted time for me. A concierge would have been helpful.
Very accomadating staff. Very helpful in all requests. I highly reccomend the place, especially for Skiing, Hiking and Night Life.
Fantastic Hotel, great location, really nice rooms and excellent bar!
The location is excellent just couple of minutes walking from Sunnega undergroubd station - also the room was very clean and the staff very friendly.
The pool area and spa No
It is a quite place, nice view, and the area of the spa and swiminpool is nice to relax a bit. Very proffesional staff.
I never stay so bad in a hotel in my life, This hotel is the worste hotel that I knew.
Attentive staff and hosts with a good room and outlook for the price and value Confusion between the spa and hotel at once overcome after arrival
The kindness of the staff, the very good restaurant and the spa facilities.
We were given a free upgrade to a room with a Mattehorn facing view with a balcony. The room was very spacious despite of the extra bed. The balcony had a nice lounge chair and the view from the balcony was fantastic. When I called the hotel from the station, they sent a vehicle to pick us up for free. The drop to the station was also free. The breakfast was good with veal sausages & boiled egg being the two options for hot breakfast in addition to all the cold things. The restaurant staff was very helpful. The best part about this hotel is that if the weather is bad, the hotel has a huge indoor swimming pool, a kids pool with warm water and a big Jacuzzi. In addition, there is a billiards table and reasonably good gym. Nothing really but if you press, it is a 10 minutes walk from the main station. But the walk is not that bad. The dinner menu is fairly limited. No lunch is served.
the stuff warm attitude and the willingness to be helpfull none
Welcoming and friendly. Excellent restaurant. Brand new and complete spa and pool. Great access to skiing. Fabulous view of the Matterhorn. Felt my mattress slanted to the side a bit and no thermostat to regulate head in the room. Also, no bar soap. Very minor complaints in an overall wonderful stay.
The people is really nice. Got un upgrade of the room without even asking.
The Hotel is very near to the railway station and its a decent and nice one to stay. I must say that its a good choice for any couple/family.Only....I felt that the price is on a higher side. May be because of the season time..else just perfect.
The staff was very friendly and helpfull. South Africa is a friendly country so we feld at home. Thank you it was great. N/A
staff helpful near to centre station tourist spots breakfast limited choice as other best western hotel chain
The hotel service room facilities and location are quite good.
Location close to the train station is good; very convenient. Good breakfast spread and warm & friendly staff. Would stay there again.
The hotel is in easy walking distance from the train station. The front desk staff was excellent, very friendly and offered excellent suggestions for sightseeing and restaurants. The room was spacious with a new flat screen TV.
Great location right in the heart of beautiful Zermatt. Lovely room with balcony. Staff all spoke very good English. Beautiful building very tastefully presented. Highly recommended. No refrigerater in the room. No guest laundry facilities.
location is excellent. Breakfast is good.
Excellent room, knowledgeable staff, quiet location
Hotel and staff were fine and the breakfast was good. The location was very convenient as it was near the train station. The view from the balcony was excellent. The bed was very uncomfortable as it was essentially a foam mattress with no support.
Hotel staff were very friendly and helpful. Breakfast selection was good. Rooms are reasonable in size but with comfortable beds. Hotel is quite convenient to the Train station. Nothing noted
Good value overall, reasonable breakfast, close to rail station and shops access from street not well signed (should be done better on website). spa open just 4hr per day
Good location, 5 min to the train station. Very, very small rooms. No way to control temperature of water in shower! Wi-Fi signal in room was very low. And very expensive, but it's Zermatt ;)
A nice little place to stay. The room was very small and very old, but served its purpose. The hotel was not as easy to find as it would seem. The address seems as though it should be on the street listed in the address, but the hotel is actually 50 meters off the street down a small alley and behind another house. The most unacceptable aspect of our stay was that the hotel has a locked gate that closes at 9pm. If you expect to arrive later at night, don't book this hotel or you will be locked out.
The hotel is quiet, nice and well managed.
Near the train station.
It was very nice, but 190 CHF for one night in a tiny apartment (we booked the hotel) was a bit too much, we had to take it because it was a concert weekend.I would have taken it for much longer, its adequate for a holiday but WAY too expensive for what it is on a special weekend. The price was exagerated just because of the festival. But everyone was doing the same so i guess its only fair....
The staff were ever so helpful and the breakfast was really good and the room was small but very comfortable for our stay. I was booked into a room with a balcony but I didn't get the balcony but that didn't affect our stay. It wasn't until after the first night that I remembered this.
The hotel was absolutely beautiful and in a great location with great views. I stayed in the smallest room with view towards the rock but it was pleasant nonetheless. I regret not swimming in the pool until the very last night of my trip as it was a most beautful pool which also had an outdoor part that had views of the Matterhorn. The breakfast was delicious and had a wide selection. Everything was clean and modern. The hotel also arranged pick-up and drop-off at the train station which was great. Enjoyed going in through the tunnel a lot. I would love to go back there! I feel that the staff could have been a bit more friendly. But perhaps that is only the Swiss character? They were however very helpful and service was very good so I have no complaints at all.
The staff are fantastic. The hotel is perfectly situated. The combination of both the staff and hotel make the Omnia an unbeatable combination. I'm weary to tell anyone about this secret!
Exceed expectation. Really good and the breakfast was great.
The friendliness and competence of the staff was excellent and in my opinion they were what set this hotel apart in addition to the unique design of the hotel in comparison to the rest of Zermatt. The staff was exceptional and the hotel design unique but the facilities and value for money proposition were average at best.
I loved the architecture and design, the staff, the attention to detail, the food, the views, the pool and spa. This is possibly the best hotel we have ever stayed in (and we've stayed in places like Qualia on Hamilton Island, Australia). I was in seventh heaven. The beds had no bounce and it was hard to cool the room for sleeping comfort.
Every detail outstanding from the building to the staff and the food. No negative comments to make
The friendlyness of the staff who were eager to assist with anything.
the staff were excellent ,the setting was beautifull , the facilities impecable
Staff very helpful. Service, room cleaning etc perfect. Guests all much enjoyed. Excellent hotel, but major downside was that only comfortable bar allowed smoking (thought banned?). All 7 of us had to use Monte Rosa (Edward's bar) each evening.
The Spa is great and we could spend a beautiful, relaxed time there. The hotel staff is very experienced and giving all the time a good service. The kitchen maybe is not the best. Our dinner was really not spectacular: the meat to hard, one carrotte and we could not see the "polenta"!
The staff there is excellent, and so are the amenities and services provided, they really know how to make their custoemr happy, we were there on our honeymoon and they themselves come up with surprises and add ons to our pakage to really please us. An excellent hotel, with Simple extraordinary staff, and superb rooms, the location is also good. Nothing at all....
frindly and helpfull staff. luxury and space of the rooms. locatoin except the sound of the church bell. the hotel is close to a church. the bell of the church rings every hour four times. the sound is very louad and annoying.
Knowledgeable, friendly and staff, wonderful spa and pool facilities, ski boot warmers, central location of hotel, buffet breakfast, impressive old world lobby, lovely piano bar The tired and worn bedspreads
i like the hospitalaty serviess&most of pepole workink in the hotels. Room price little bed high.
The hotel is very nice, very expensive, I think it is a poor value for money.
the friendly and helpful staff. the pianist player on the terrace.
Good Service N/A
Tv to be with stlaite not only frinch Nothing
immensely enjoyed stay at mirabeau hotel luxurious comfortable chocs on pillows( a first for me) staff very welcoming and helpful lovely good class shampoos bath oils and lotion in bathroom didnt need to bring any, was the best stay of our hols nothing to dislike
Very nice hotel and excellent staff! Very friendly and professional! Wellness area was wonderful. Nice breakfast and restaurant. Wonderful view of the Matterhorn if you choose a room facing south(and dont live at groundlevel). Transfer to bahnhof upon checkout, think its possible to get picked up as well. Can really recommend this hotel if you want to spoil yourself a bit! The first room we got at groundlevel didnt meet our expectations with the view, but after mentioning this to the excellent staff we got the "same" room on the topfloor which was wonderful.The wellness area was very nice, however they had no whirlpool, that would have been even better! The treatments were way too expensive...
Everything was okey. I had a nice stay in the hotel In general it was Ok but there was one point we didn't understand. The lack of jacuzzi
A first class hotel with excellent facilities - should be a 5-star! Nothing - but it would be nice to have tea/coffee making facilities in the room.
Nice big rooms and very friendly staffs. Breakfast was excellent. Location was excellent being close to the train station and Zermatt center.
Great location, excellent rooms and friendly staff Didn't realise the spa was nude
We stayed in the hotel for honeymoon trip. It was the only day we stayed in Zermatt. The staff are very nice and helpful and they say good English. The location of hotel is good, just 3mins to Zermatt Railway Station. Our room was not facing mattherhorn but we can see the sunrise in the restaurant in the morning. Breakfast is good but there can be more choices of food. The room decoration is basic but clean and comfortable. It's just a very small issue - pillows are too soft.
location is very great near the main road in zermatt and train station and room very clean and new furnished with beautiful white ground . balcony very nice also the staff friendly . you can hear the sound from other room and when other room closed his door you think your door some one try to open it but is not bad .
The hotel is very central - just off main street (5min walk). The hotel is family owned and run which really shows with the great service and attention to detail. The food and service was excellent from the fab breakfast buffet to the outstanding dinner! The room was very comfortable and facilities were outstanding - especially the spa! The staff were very helpful and professional. There was a cosy real fire in the hotel bar at night with super wines on offer! I loved the free train to hotel transfer and the gift of bread on check out - nice touch! Would definitely stay here again and thoroughly recommend it to anyone wanting a winter break. Super! it was off season so Zermatt was quite dead but the hotel more than made up for this fact with super spa and restaurant and bar
Breakfast is good. Afternoon tea is a bonus especially when you ae back after hiking in the region. Facilities are excellent in particular their swimming pool and sauna. So, you just don't have to worry about things to do in rainy day. Send message to customer welcoming them to the hotel and remain them of the hotel's porter service will definitely help.
The scene was so beautiful.
The Children in spa/ pool area.
The hotel was absolutely beautiful and luxurious...first class. The staff was very attentive, professional and memorable. Overlooking Zermatt and the amazing Matterhorn, this hotel is the best hotel to stay in. It's worth the extra dollars you will spend. Only a short walk into the town center, too. Didn't stay long enough. The food was very gourmet and beautifully presented. We enjoyed sitting in the lobby each afternoon and having "tea" there with the classical music playing.
the Parkhotel Beau Site was a lovely hotel. Our room was very nice with an excellent balcony overlooking the Matterhorn. The included breakfast was very good and elegantly presented. We always appreciate free internet access. It is well located, just a short walk into the heart of town. We enjoyed our stay at the Parkhotel Beau Site.
Beautiful hotel, friendly staff. Great view of the Matterhorn from the balcony. Electric car service from the train station.
The staff were excellent, helpful and attended to all our needs. Food was excellent and the massage was highly recommended No nothing
Hotel staff was exceptional. Room quality, cleanliness was first rate. Grreat view of the Matterhorn from our balcony. Exactly as advertised.
The staff were welcoming and helpful, and they were patient enough to let us try our German. The room was excellent with the Matterhorn view promised. Food was very good, but it wasn't gourmet. No, nothing did not like
One of the staff name Gucci is very friendly and polite, very satisfy with her hospitality. This is a very well maintain historical luxury hotel. Swim suit should be made available for sale in d hotel since it has swimming pool service.
the view from our room of the matterhorn was fantastic . the food was very good. the staff were very nice. being from the U.S. we only spoke english (our fault) but there were no english t.v. stations. . there was no thermostat to regulate the room temp. had to open back door to cool. beds not the best for loving.
Short walking distance if you come by train. Excellent location if you are looking for some evening fun - close to the centre. Three minutes walking to the main ski lift Gornegrat Station. Ski bus, if needed for other ski lifts, almost beside the hotel. Very friendly staff. Nice pool and sauna for afternoon hours. Very good buffet breakfast. I really enjoyed my holiday in this hotel.
The people who work at the hotel was great. The location is nice, near to the train station and near to the gornergrat station. The breakfast was very nice. The room was old. It needs a reformation (upgrade).
location and size of appartment The advertised restaurant was closed and the standard of the hotel was way below expectations
It was located centrally between Railway Station and main shopping area I needed to extend my stay by one day. The receptionist couldn't extend at same rate (obviously quite a bit lower than rack rate) and requested that I rebook via internet - which I did (and got a lower rate). The receptionist could have had more authority or been more helpful.
hotel is in a great location for train station & mountain railway,room was a very good size Pool was a great size but the coldest i have ever swam in.There is a steep slope to the entrance of the hotel which was slippery in the snow!
The apartment was just what we needed with ateenage son to give us all some privacy.
the location is the only and one good point of this hotel. 1. I've read through booking.com that the pool is warm and the sauna is good but,,the pool was not warm and i should pay 15scf/person for the sauna. 2. the man staff who is in reception is not good at all. I booked 3 nights but he thought 2 nights...so he called police while I was coming back from other spar. I got a phone call from police(never in my life) that the police was searching me and my family. When I got hotel, he(man staff,,,daniel? he shouted me and made my family scared...) Finally I showed my reservation confirmation which written 3 nights but he said, 'i don't care because the paper i have shows me just 2 nights' I asked to him to check another paper,,,,then he found another night but he never say sorry! 3. cleaning fee 150f
Very close to train station and easy to take the train for glacier express 3th bed room was sitting room without inform in advance. Not fair for customer
It is a nice hotel. Very good if you are traveling in a group. Cleaning charges are a bit high.
Pleasant, helpful staff. Very good facilities & food, as described.
Very comfortable with pleasant atmosphere and very nice staff. Ideal for relaxation.
I loved the views of the Matterhorn from the balcony of our first floor room. The swimming pool and spa facilities offered to hotel guests were excellent, especially after a day of walking nearby mountains. The basement restaurant was excellent - I'd recommend it - and the daily breakfast buffet was also very good. I would easily recommend this hotel.
The room was very comfortable with a great view. Both dining rooms were excellent. All the staff weere friendly and helpful. A little more information on the area and things to do would have been helpful
the staff was very accommodating, the rooms comfortable and large. The staff allowed us to use the wellness center to shower after our hike, even though we had checked out. they also packed us a lunch for our hike because we left for our hike before breakfast. pricey, but all of Zermatt is pricey
Location and Facilities The price
Great breakfast, the decor of the rooms with the timber covered walls was very charming. It was very clean and comfortable. Good gym and indoor pool facities.
View was great, breakfast was very good, staff was helpful, up to date internet connection, friendly bar, good location
all things nothing
Great location, beautiful breakfast room and nice breakfast, very quiet, comfortable room. Room a bit small/cramped, and no view. The hotel is a bit overpriced for what it offers.
it was just perfect - the location, room, service, food [particularly surprisingly delicious] - we treasure it as a uniquely lucky find We unintentionally blew the lights in the middle of the night, just by touching the switch, while intending to go to the toilet - a simple replacement of a fuse was probably necessary but we had no electricity for lights, tv etc, which was both annoying and dangerous. We were both embarrassed that it had happened but also concerned, as we were leaving immediately the next day and did not have time to rectify a situation that was not our fault, as we were neither rough nor negligent. There was no staff member available when we departed to report the situation to. Apart from that, it was A+ perfect.
Everything was perfect except for the weather (raining). The rude attitude of a waitress (Slyvia) at the Jugen Hotel Restaurant and the weather of coz
big room, good breakfast bit far away from the main station, not easy to find
The hotel was quiet yet only a short walk to the main street. The room was clean, comfortable and relaxing. It was a great deal for a very nice hotel. Staff was very friendly and helpful.
Excellent!! Will definitely stay in Hotel Daniela whenever I come to Zermatt. The Matterhorn view from the bacolny is magnificent. The staff and breakfast are perfect~~
Convenient location. I walked from Railway station to Hotel (10-15 mins) and walked to cable car every day (10 - 15 mins in ski boots though bus stop was only a few mins away if needed). Town centre less than 5 mins walk as well.
Great breakfast selection,staff very accomodating to my needs
We have been in another hotel in Zermatt before but Daniela hotel is unbeatable. Rolf is an excellent host and that is very important when you arrive after a long trip.The breakfast is very good and the pool too.
Everything was good!!!!
Hotel Daniela is a lovely, comfortable, fairly priced and overall fantastic hotel. I would highly recommend it.