The staff was very friendly. More so than most other places we have stayed. NA
This was a great place to stay. In my opinion, the Sheraton has the best beds. The room was very nice, the staff was friendly, and the location was excellent. I will try to book at this hotel the next time that I visit Montreal. no.
Comfort and closely located to the business Fair.
Affordable choice in downtown, and beds are very comfortable. Hotel staff called around for us on Easter Sunday to see which restaurants would be open before sending us out. Normally I love the hot tub at this Sheraton. Unfortunately during our stay it was out of order, which is a huge bummer. Not that it will make or break a trip, but when you're deciding between a few hotels in the area at the same price point and allowed that to influence your decision a little, it's a letdown. Also, this is 2015 - who charges for WiFi?
its location in down city its service and the message but busy
The atmosphere in the reception and foyer area and friendliness of staff in dining room
Located within the heart of Montreal with easy access to metro stations
The hotel looked much nicer online . The room was clean and the location is just alright. The noise was awful you can hear everything in the hall. I could even hear my neighbors phone ringing a ton. The AC units were extremely loud and the water pressure in the bathroom would drop making a hissing/squeaking noise after use. Another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on at night you could potentially be waking up your partner or anyone else with you. The parking garage underground is tight and super low, my Jeep Wrangler almost didn't make the height clearance. Wasn't impressed one bit by this hotel very over rated.
Bed was so comfortable. Breakfast was delicious. That I couldn't stay longer!
We had a great stay. What was particularly appreciated was that we arrived well before check-in time (8 hrs early) and were rewarded with the exact room we booked with no extra charge. Lovely facilities too.
Excellent customer service
Great room with all amenities we could have wished for. Very comfortable and good value considering location, and that breakfast and 'happy hour' drinks were included.
So convenient to metro and walking for sightseeing. Great breakfast! Staff was amazing- concierge was extremely helpful with directions! Highly recommend this hotel to others. Bathroom shower head could not be secured in holder.
I was upgraded to a suite and was happy to see how nice it was. Great kitchen layout and living space. Restaurant was way too busy to try. Nicely quiet at night.
The overall quality from Hotel, it was fantastic. Thanks, we really enjoyed our stay, even it was business. Just would like to see breakfast start a little earlier, there were several people waiting.
Great staff Third world quality Wi-Fi in the bedroom
Size of the rooms and hot breakfest
location was excellent. comp. breakfast and managers "happy hour" was awesome.the staff was wonderful and extremely helpful.
Large suite was almost as big as an apartment. Great breakfast Small shower may be a problem for larger people.
Thank you Kayak for making a stay here affordable! We loved the location and the room (though a little dated) was huge, comfortable and very clean! They gave us 2 complimentary drinks and breakfast was included. The staff was incredibly friendly and helpful. Joey at check in, never would have guessed he was new. Bernard our wait staff at supper-never would have guessed he was called in and was swamped because he took great care of us. And our omelette creator was amazing. Hilton all of your hotels can use Montréal Embassy Suites as their example.
Very close proximity to attractions such as Notre Dame Basilica and Habitat 67.
Location and decor
Great Location, fantastic rooms and staff. The art was amazing. Will for sure stay at the hotel again.
The hotel is a charming boutique inn. The staff is very competent and friendly. The walls are adorned with colour and form. Everywhere you look is another reason to return. The atmosphere is intoxicating. Bravo! We satyed for only one night.
very pleasant, helpful staff. bed and bedding very comfortable. Easy access to old town. very small bathroom lacking good light. no shelf to put your cosmetics on. Reception is located on path to elevator, you are always in other peoples way...does not make you feel welcomed...
The hotel itself is quite unique. The architecture the building along with art and what not. Gives it that boutique feel. Must also be said, that the staff was also very pleasant and helpful. I could see myself staying there again. Its probably moot, but the hotel was recently rebranded, changed ownership, whatever, but all the linen and such has the name of the previous hotel. I'm sure getting all new linen is a pricey, but it seemed a bit tacky...?
beautiful room housekeeping knocked on door once before 8am
Close to transport and city centre
Location, cleanliness, friendly staff and gr8 breakfast
The restaurant had a delicious breakfast menu. The hotel itself is located very centrally for a walking tour. We went to the port to see the ships arrive. We had easy access to the subway (which is very clean and efficient). The hotel is still having it's opening inconviences. We had a child who wanted to swim. I booked that hotel based on the description online. We had to go next door to use the pool. The washroom was not available in the restaurant.
The location is good. The person who completed our check in was very rude and condescending. We were really shocked by how badly we were treated. With regards to the value for the money, you can find hotels as nice in Montreal for less. The room was very small.
The location of the hotel cannot be beat. Right in the centre of Old Montreal and close to all the major shopping and restaurants.
The rooms were spacious and bed was comfortable with clean fresh sheets They were very skimpy on providing towels. One large towel each. Paper cups were provided for coffee. Flimsy plastic cups for drinking.
New hotel therefore everything brand new. Good size bedroom. Comfortable beds. Excellent walk-in shower. Helpful concerge. Good location. A ridiculous lift arrangement whereby you required your room card to be swiped and then button pressed all in a flash. And it was not explained to you at checkin. Long queues at breakfast which was very average in quality but expensive. At the buffet the majority of the hot dishes were lukewarm. Very claustrophobic - no outdoor areas at all.
Good location, close to old town and shopping area. New hotel, everything is new and clean. Nice and helpful staff at the reception desk and restaurant. The rooms cleaning service can be improved.
Loved it all. Restaurant was excellent. Staff waited on us completely. Enjoyed the glass bottom pool Can't think of anything.
Location was very good. Service staff was excellent. Parking was a plus.Beds were very comfortable. Convienent bar and lounge was not available, other than the affiliated restaurant. They ran out of hot water and the pool is very small.
The hotel has agreat potential (it was not fully operational at the time). It is in a great location, modern desing and amenities and qualified staff. There were few things not working, one of them the swimming pool as it was still partially under construction.
Dirty bed linens
Clean rooms and great location for Montréal. No hottub, also the staff didn't serve our request for double beds even though we booked two double beds. They came up with a story how they are sorry and that it's not available even though we booked it. No refund or anything was given either. Be careful what you pay - we paid extra for double beds and didn't get them.
Housekeeping staff and concierge were nice and helpful. Food was blah and exorbitantly priced. Salads for two: over $50; breakfast buffet for two: over $50. What a complete waste of money! Save yourself time and money and grab a quick bite in the cafe a few shops down the hall or better yet at an outdoor cafe. The front desk staff were rude. when I checked in, I was told I had booked a king (needed a double), and that I was lucky they weren't sold out, so he was able to give me a room with a double (after sufficient attitude was delivered my way). I later found my confirmation email that clearly stated "deluxe double room". If I can find an alternate, clean hotel, I won't stay here again.
Burger sliders at the bar was dry and rancid
i reserved a room wih two beds. I wss given a room with a king. I requested extra bedding so that my friend and I could separate in the bed somewhat. The concierge promised to provide this. She never sent any extra bedding. The sheets that were in my room had a hole in them and there was hair in my shower.
Metro is right under the hotel. Walking distance to almost all attractions, if you're used to walking (Old Montreal, the Cathedral, Chinatown) Older hotel. Old elevator. Mall in the hotel is not very lively at all. Garaged parking is quite expensive CAN$25-34. You can park on the street for free after certain hours.
Maybe its good for extended stay or business travler no concierge service we had to wait just about 45 minutes for service
Nice hotel at central location, nice gym, comfy bed and room. Noisy A/C - asked to fix, but guy claimed that's the normal noise level for their equipment, weird. And in one day, there were no hot water in shower for long time, had to take an almost cold one - water did come in about hour later.
The location and room was absolutely wonderful. Loved everything about my stay
The view from the 21st floor The wifi wasn't working and no obe would help
Staff was friendly and helpful. Free WiFi and Hotel was underneath the metro which made things easy if you know where your going. Bathroom was small and the main restaurant in the lobby was a bit pricey.
Great support staff, everyone was courteous, friendly, and helpful. and I do mean everyone at the hotel. Being located over the metro was big convenience to access subway system, Why is breakfast always so pricey? It's too easy to spend $75-$100 for a family of four...
Location Small fridge Dirty floor. Not clean when we got there, and not cleaned for 3 days Lacks dressers Bad tv quality
clean, location was great as it was right off of Saint Catherine there was an excessive amount of loud banging from construction or something (that we were not advised of). particularly early morning too!
close to bell center and good down town shopping and bars parking beside the hotel .......i know you guys dont own it but they have a different price everytime i go there and not respecting owners vehicle!
For the price we paid we felt that it was too high because there was no breakfast included That there was no continental breakfast. There was only one functioning elevator which made the trips up & down too long
Key card didn't work, had to return to desk. Parking garage was under construction with no signs on where to park. Attendant made me move the car 3 times. Front desk failed to mention the parking problems I might encounter. At early checkout the clerk looked up from reading a paper, then resumed reading instead of serving me Tiny bathroom, small room
Awesome location, good sized room (king), powerful AC, quiet & comfortable. I arrived by motorcycle and the guy at front desk just stared at me like I was an alien. I asked about motorcycle parking and he told me to park in a lot around the corner, but I found out there's free street parking for motorcycles. And just being picky, the shampoo/moisturizer bottles were all opened by prior guest(s).
Went to a Montreal Canadiens hockey game, hotel is located extremely close to the Bell Centre and very close to shopping areas. Fantastic location.
The location was great and there was inexpensive parking nearby. We had a couple of problems with our room and, while the staff was helpful, they didn't seem too concerned about any of it and didn't take any extra steps to make sure we were statisfied.
It was modern, sleek, clean, and comfortable. Can speak French or English. Our King room had a sofa bed and fridge and LOTS of room to move around. Very spacious. Only a small window with no view, but the size of the room made up for it. Comfortable bed, but on the soft side. Had a small gym with TV although a few of the settings on the elliptical and bike didn't work for me. Centrally located between Mont Royal parc and Vieux Montreal where we wanted to walk to. Nothing special about the neighborhood, but it felt safe. Parking options were across the street in a separate uncovered lot or down the street in a covered garage. We chose across the street and it was fine although we had to load out in the rain and there is no cover for the cars, just street parking in front of the hotel. For the price in a big city, we found it more than adequate for the money. The resto lounge one the 2nd floor wasn't complete yet, so some of the offerings listed actually didn't exist yet.
The location, I also liked the bed, it was very comfortable and clean. No complaints
The location was great. No matter which directiin you went you were close to something of interest. Sraff was excellent and the room was ckean and neat with lots of room to put things,
the price in location to bell center and downtown! I think my room wasnt really equipped for using my laptop....table and chair didnt match and wasnt really desk like. I also think you should have comlimentary parking for all guests...I had to pay $60 for 3 nights.
great location...good staff... very contemporary style
the place was very nice, clean,fresh.......
Starbucks and restaurant downstairs are excellent. Rooms are spacious and clean. Staff are extremely attentive. Everything was perfect.
the rooftop jaccuzzi is cool
The staff were professional and pleasant. The details were attended to. I loved that I got in my room and didn't have to call down for a corkscrew. The location is convenient. It is expensive, but not ridiculous.
Service, location, comfort, bed, quiet, staff Hot water pressure was almost non existent-- in shower, bath, and sink. Staff was ready to help; however, I didn't notice this until late at night on my one night stay. Wouldn't normally be a huge deal but the luxurious bathroom is what made me choose this hotel over two other similar contenders. Additionally, HBO was the only channel that didn't work. Not sure if they advertise having HBO on the website, but it was on the channel guide and didn't have any service.
The ammenitites and location were impossible to beat.
The place smelled good, as soon as we graced the doors. There were complimentary apples and the decor and design was new and fresh. The spa and pool were very nice and the room was spacious and very comfortable beds.
The hotel and our room was spotless. Great facilities and location. Loved it!
friendly staff ,personal service,trying to fullfill your requirement to make your stay pleasant,and very positive attitude toward guests nothing to complain
5 star hotel and a great value 5 star hotel and a great value. Only complaint was the resturant, that however was not an issue as there are many outstanding resturants within walking distance
Please write at least 15 words
decor, location, staff
good location, nice modern rooms 2 burnt out light bulbs, hallway flood, tv remote broken on arrival, rate on the bill was incorrect for 2 of the 3 nights we stayed there
Opus Hotel was centrally located to all main attractions, cafes, shops, and restaurants. The hotel staff was very courteous and made our stay a welcome one. Our room was very clean, with a large shower and comfortable beds. It was definitely worth what we paid for. The hotel is connected to a bar/lounge, so if you like dressing up and having a good time, this was definitely the place to go.
Clean, good staff, comfortable rooms Weekend party location, euro-style shower
Cool modern decor, huge room size, excellent front desk staff and valet car service, bedding was super comfy! Street noise, unreliable hot water!
Generally, I was pleased with my stay,Opus is an attractive hotel, well located, and pet friendly - my biggest concern. Staff was very friendly and helpful. decor needs refreshing, carpet needs replacement
The bed was comfortable, the spa tub was wonderful, there was a free driving service, and the staff was friendly The restaurant was not open 7 days a week
Business , shopping, social
Staff very friendly and accomodating. Eric at koko and Sophie the bartender the best. King size bed reallly comfortable. within walking distance of plenty of restaurants. The lighting in the room could be better. too dark
The bed was really comfortable. We didn't like the location of the bedroom, we were close from the Koko nightclub, the bar of the hotel, and there was loud music until 3 am, our room vibrated! I called the front desk and they ask me that the music stop at 3 am! Moreover we didn't like the brightness in the bedroom, curtains were not opaque and it was very clearly in the bedroom early in the morning.
Nicely decored, generally friendly and helpful staff. Located near McGill. Safe in room was useful. Great room service. Expensive parking. Hallways and room could have been a little cleaner. Loud hallways sometimes.
Bedding, view, tranquility and large bathroom. The staff was supper friendly, knew our names and we we were thrilled! In-out parking that was prompt. A perfect stay! No bad words a perfect stay!
We only stayed one night, but I was happy with our choice. The hotel is clean, rooms are spacious and have plenty of natural light, the staff is friendly and welcoming, the pool is shallow but big enough to do laps. It's across from McGill University, and a good 30-45mins walking distance to the Notre-Dame Basilica. Parking was $35/night.
The staff was friendly and helpful; the breakfast buffet delicious. I would definitely stay here again.
Beautiful hotel, attentive and pleasant staff, large rooms (mostly nice views), nice heated outdoor pool and fitness room. Centrally located - Peel Metro Station is only one block away. Lovely lounge. Reasonable valet parking rate. Excellent breakfast offering in hotel cafe. Our first choice for accommodations when visiting Montreal. Great for business trips, but also family-friendly! Nothing comes to mind.
Loved our king room! Nice views of the area and very comfortable and luxurious-feeling room! This hotel is quite a walk from old montreal, but it was very close to lots of good bars and restaurants. Staff were friendly and helpful.
Hotel was very clean and staff was extremely friendly and helpful. Would definitely recommend to anyone. Was also in a great location. Walking distance to lots of restaurants, old Montreal and other landmarks.
Big room and bathroom, the pool, the location, friendly staff. Can hear noise from adjacent room and from street (were on 11th floor).
Discrepancy in room sizes when two parties made identical reservations in same class at same price at same time.
Everything including location, parking, fitness center, staff Nothing, this hotel went above and beyond expectations, great place to stay in Montreal!!
Spacious rooms, cheap price water in hot tub was brown. Pool closed for the winter. Single ply!!! Everything is from 1991
The hotel is in central Montreal and very close to McGill University. It manages to feel warm and welcoming while at the same time hitting a high standard for service and amenities. We have stayed at 5-6 hotels in the area and this has become our hotel of choice. Be sure to join the preferred customer club - it is free and gives you free wifi and free coffee delivered to your room every morning.
The location is excellent, close to main amenities in downtown Montreal. The room was very clean and the bathroom seemed to have been recently renovated. I would definitely return to Delta Montreal. This a short term stay hotel, the room was not equipped with a mini-fridge (although it offers complementary water bottles every morning).
Large rooms for a city hotel. Clean, updated rooms.
Clean happy staff and affordable
The location was absolutely amazing. The staff was great and the rooms were nice and at a decent price. Great bang for your buck Nothing
Rooms are efficient and well appointed. Beds are very comfortable. Food is mediocre but the staff is lovely.
We like the location,and amenities. Everything was great. Staff was wonderful Coffe at the restraunt was over priced and burnt. Not good....
Clean with decent amenities in a good location near the metro. Carpet was worn, balcony doors didn't open.
The concierge was amazing. He gave great advice and made our restaurant reservations. Definitely will use the service of a concierge in my future travels. Loved the room style and décor, very modern. The room we had was pretty big and had a cute balcony, though I wish there were a couple of chairs out there to be able sit. The breakfast is not worth it for the price they charge. Go outside the hotel to St. Catherine's. We found a great place where we got to sit outside and enjoy the atmosphere of the city. Also getting a drink at the bar is way too costly for the amount of liquor you receive. The housekeeping staff I would say is kind of slow at cleaning. We left the hotel room at 9am and returned at 4:30pm. Our room was still not cleaned. I ended up just asking for fresh towels. We were relaxing and getting ready for the evening when we received a note underneath our door saying that if we were leaving by 6pm they would still clean our room. At least they did leave a note.
The location is right downtown. It was easy to walk to meals and attractions. There is also a hotel bar and restaurant that looked nice but we wanted to see Montreal :) The staff were all very friendly and the room was modern and clean. The pictures of the hotel are very accurate. It was nice and very reasonable to stay there!
montreal @ table restaurant promotions in city for week, Delta menu special was very very good and excellent value hotel taught me how important it is to pack and wear 5 layers of clothing to try to keep warm i n room. hotel reinforced how useless it is to try to communicate with staff member who does not listen to nor process info Taught me again , price may seem good, the devil is in the details. room was cold cold cold even after maintenance came to room twice and said it was remedied. Their green policy switches to AC [in November] and takes room to 64 on thermostat and I suspect it is really less than 64 [18c].they offered to change the room but I had papers all sorted & spread out in work mode and people who were to phone me had room # also, message light flashed continuously front desk alerted in aft, and at nite the young woman just did not would not [could not?] listen or do anything positive.
We enjoyed facials and massages at the spa. The food in the restaurant was good and breakfast buffet was plentiful. Nothing
Price of hotel did not match value. It was way too expensive. I have lived in Montreal for 55 years until 2005 and visit it frequently. I originally chose this location because it was near the central bus terminal, but paying $160.(incl. taxes) for one single room was way too much for this modest establishment.
The professional altitude of staff. Late cleaning of the rooms.
I liked the location to the Latin Quarter, Old Montreal and the Village which I spent most of my time. the length of time to get stove in kitchen to be repaired and not providing microwave.
Great location, nice parking nearby, friendly staff and easy to access Montreal. I love staying here and have stayed here 3 times prior. The breakfast is limited but its totally fine because crepe shops and little brunch spots are within walking distance.
Helpful staff, clean rooms, ample space, we were very pleased The hotel didn't have info from Kayak when we arrived. They were able to find the reservation under another site name after a while of checking. Smoother process for them to have the name shown on the client's reservation confirmation would be helpful
Amazing location. Great staff. They were helpful when we needed directions. Our room was cleaned daily. Breakfast was very convenient. Some very minor points, no shampoo or conditioner in the rooms and fresh fruit would be nice with breakfast. But these are fairly minor points.
Clean hotel with great location-- about 10 minutes walking from Old Montreal and 2 minutes to Rue St. Catherine. Kitchenette was clean had everything you could need. The hotel had poor WiFi. Though we reported it to the concierges frequently, we finally got in touch with the manager who apologized for the poor internet service. Since even our emails couldn't load (and they advertise as being a hotel for working professionals), they agreed to put us up in their sister hotel which had better WiFi for the remainder of our trip. Their assistance and concern made this a positive experience. Plus, they assured it the WiFi was to be fixed in the coming month if we wanted to return.
Tiny & tidy Too loud. either ac or window open. rooms are very basic.
breakfast, service, location, equipment in room location is very good for the old port, but the region of crescent street close by is a bit seedy
The continental breakfast was great! Hot, fresh croissants and baguette, cereal, milk, juice. The bed and sofa bed were both very comfortable. The 1 br suite uncomfortably small with three people. The living room area with pullout couch and dining table feels a little cramped, especially when the bed is pulled out. Bedroom and bathroom are fine, though.
The staff were friendly and professional, the room was very spacious and well maintained, and its location was just minutes away from stations! Overall, we really enjoyed the stay and if we have another opportunity, we will stay here again! One of the two TVs in our room didn't work, but it wasn't a big deal.
Great location (Metro Peer Station is right around the corner), great price, great room. Loved the small kitchenette. Friendly staff.
Spacious room, clean, with kitchenette, which was a welcome surprise. We didn't have time to take advantage of the pool, but there next time we stay we will make time for it. Walking distance to everything. A little far to the old port, but we still walked it and it was fine. Staff were wonderful. When we're in Montreal again we will stay here. Parking was a little expensive, and the construction on Sherbrooke made getting in and out difficult, (though obviously not the fault of Cantlie. Other than that I can't think of anything that was a negative.
Awesome location in the downtown area. We ate at 5 restaurants on our block (or across the street) alone and all were delicious. Very easy access to metro and bus stops and a short walk to the museum and Mont Royal Park. Staff was friendly and even provided us with a late checkout free of charge. 1 broken elevator made getting in and out pretty slow. The pool was under renovation so we didn't get the great rooftop view ... although you can get just about the same view from the 27th floor gym window.
Location Site displays pictures of pool, but its being repaired! The real problem is it looks like its been out all year and it appears they do not plan on repairing it anytime soon, yet the misleading pictures are still on the web site. Hotel is old, which normally could be a plus, but stupid/cheap updates have removed the charm and character without adding anything.
Close to museums, McGill University, the metro and other attractions. Very comfortable hotel, quiet with spacious clean rooms. We particularly liked the restaurant, able to provide a late breakfast to us coming from the West coast and sleeping in. This stay was pleasant and enjoyable, thanks! We came away from this stay with positive feelings, if I have to stretch for what I did not like it would be limited to their replacing our towels after one use despite asking us to hang up our towels so they could cut back on laundry. Wish all my complaints where so small!
Very nice beds. Good size rooms. Perfect location. Quiet. Shower was good, not great.
Well located, modern and clean with great staff
Location Big beds Staff That the price not include brekfast that charge parking The elevators !!! some times I wait 15 minutes for one
Hotel is located conveniently to downtown Montreal including restaurants, shopping and the Metro. Staff was very friendly and attentive. We had an issue in our bathroom that was promptly fixed. Bar and wait-staff very nice. Buffet breakfast was disappointing. Hotel seemed unprepared for the larger crowd trying to have breakfast. Ran out of food and were not ready to replenish for new people coming in. Eggs and bacon put out were considerably under-cooked.
Great location, wonderful beds, useful kitchenette. Wish we'd had time to try the gym and pool. Only thing to improve is putting real cream (e.g Mini Moos) in coffee kit.
Location close to the centre and the comfortable room. My credit card kept charged with the amount of CAD 400 as a deposit for 17 days!!
Great continental breakfast! The chocolate croissants were delicious. The room had a lot of space and was overall very comfortable. The parking was pricey.
Location, location, location. On a quiet side street in the heart of Montreal. 10 minute walk to the Vieux Port, adjacent to the Quartier Latin. Less than a block to the Metro and within easy walk to numerous excellent dining options. Hot breakfast included in the rate only further enhances the tremendous value represented by this hotel. Rue Labelle is a very small street and difficult to locate on a map, if you are driving, i highly recommend printing directions in advance. It's also important to check your navigation software against reality as Labelle and many of the surrounding streets are one way.
Good location - close to Bus Station, Metro, Old Montreal, and within walking distance of Montreal city sights. Clean and functional room with kitchenette. Good value accommodation with internet & breakfast included.
This spot has great spacious rooms with such great care done by the cleaning staff that none of our group found anything even the slightest bit dirty. Washing my own dishes... Not a huge problem though!
Staff upon arrival very friendly and bilingual. Room was clean and adequately sized. Not sure the queen bed is a queen, but it was comfortable. Location is close to everything if you don't mind walking a mile. Otherwise, metro station, which is where all lines meet, is a minute or two walk away. Bed size would be only complaint. This is not a high end hotel. It is a clean affordable hotel.
breakfast towles - not clean
Clean double room with nice kitchenette, good breakfast, friendly and helpful staff, great location and great value for money - went with my partner and would happily stay again. The Wi-Fi in my room kept disconnecting, and the street from which you enter the hotel was slightly unpleasant to walk through at night.
The location was great. I was right across the street from Jardins Gamelin where there was music and people milling around every night. Half a block away from IGA where I could get everything I needed. Right in between St. Catherine and Rene-Levesque. Very comfortable room with kitchenette. Staff was very helpful. Internet was alright. Could have been better.
This was a solid, no frills experience that matched what would be expected based on the price. It was helpful to have the kitchenette and the location is centrally located although the block itself has several parking lots so it feels desolate at night. The staff was helpful. The internet wasn't great. This is also possibly specific for me but as a sports fan not having ESPN or the Canadian equivalent was something of a downer for me.
The hotel was nice and the staff were very friendly but the location wasn't very good. Next time I go to Montreal I would stay closer to the central part or in Old Montreal which was just beautiful.
Location close to Rue St Catherin's and Crescent where all the bars and clubs are almost found in Montreal. Mont Royal is very close too. You can see what other people are doing in their adjacent buildings, not a big deal to me but to some it might be.
There was a two hour blackout and the emergency lights never went on. I complained about that. I was told that they were working on it. The next night there was twenty minute blackout and the emergency lights were working. There should be a system to contact everyone to reassure them that everything is alright during a blackout.
I love their comforter and pillows so much, that I remembered to stay there again, even though the last time I stayed was maybe 12-13 years ago. This despite the fact that I've tried 4 Seasons and other luxury hotels. This is the only one that left an impression. Great restaurant - tried it for dinner and breakfast. The only negative is the (free) WIFI - connection was difficult, convoluted, and unreliable.
Excellent small rooms
the room was very spacious and the bath products were first class - great staff - good food taxes on top of taxes - design was top quality and leading edge when it was new and is showing some wear and tear now
Luxurious Suites, The hoetl restaurant Le Renoir serves wonderfull breakfast, right in the heart of downtown Montreal, great for shopping or just to relax
Everything was very nicely decorated and always clean. A swimming pool would be great!
It was a pleasant and comfortable hotel and the staff were friendly and helpful
The room was very spacious and clean. The bed was very comfortable and the bathro was great with a light up mirror and great rain like shower head. They had great l'occitane soaps and shampoos and things in the shower. The restaurant was good too. Get the lobster, it was delicious! The gym was small and we had some problems with the equipment. The room cards kept not working and we would have to get them fixed in the lobby.
I have stayed at this Sofitel often and very much like the ambiance, friendly service and excellent restaurant.
Breakfast is excellent. Location is convient to all. And staff are friendly and helpful. We will stay at this hotel again next time in town. Exercise room s/b more spacious.
Great location and good facilities....
Great location near art museums and 3 blocks from convention center. Outdated rooms although the lobby has gotten a makeover.
I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money carpet in the room was old Uchitel the shower was very bad need some improvement
The staff at the hotel were very friendly and helpful. Shops and restaurants are very close by. Rooms were clean and beds were comfortable. The rooms were not as modern as the lobby, but it wasn't a big deal for me.
Location was close to the convention center, the arts district, and the shoppoing as well. It was close tot he bus and train routes but did not try these. The view was good enough. Wi fi was free with membership. The location is on top of a mall. The room had a fridge for small items. The staff was helpful and couteous. The rooms were quiet. Elevator wait was short. Pool is 8 feet and workout room was adequate. Shower was slightly weak (that is being very picky). There is a set of elevators to get to the lobby from the lobby, just a slight inconvenience but increases security. Could have info on transportation to airport on their site.
(1) Location was excellent (2) Parking rates were reasonable (3) Breakfast Buffet Good (4) Female staff at front desk very friendly and helpful, more than males (5) I'm vegetarian, the cook prepared nice surprised meal for my milestone birthday dinner. (6) After 4 days I finally got to eat Waffle, only after I inquire/requested, one the male waitress really went out of the way to make sure I get to eat it. (1) Cheap Mattress (2) Room Decor & Furniture ok for the brand & money (3) Curtains had tiny holes in them (4) Bathroom Wall was not painted after some repair...rusty look left visible (5) Cammode shaky when you sit on it (6) Rooms not as bright, suggest putting LED WHITE lights instead
I liked that the Hyatt was centralized to all locations in Montreal. It was walking distance to Downtown Montreal and walking distance to old Montreal. The Hyatt was a close walking distance to the metro as well. There was nothing I did not like.
Beautiful fireplaces, as well as the best Amaretto Sour I've ever had in my LIFE. The hotel itself is very, very beautiful, and the staff are really great, especially Maria at the front desk! Room was not as pretty as expected. Bathtub was meh.
I was traveling through Montreal, stopped downtown and decided to stay, this was the best value hotel downtown, excellent staff, great location. I'm staying here the next time I visit.
The cleanliness right down to the carpet was apparent. Many hotels use carpet past its prime...not this hotel. The series of elevators from parking to reception could be better identified. The pathway wasn't as intuitive as I am ussd to.
The location is great, museums, old montreal, notre damme, mcgill, train station, restaurants, everything at a reasonable walking distance, breakfast is a very good buffet. The breakfast is a little expensive, there is poor signaling for the lobby, and since it is in the 6th floor it is a little tricky to find it
I loved the ultra modern style and comfort of the Hyatt Regency at the Complexe Des Jardins in Montreal. The shops and central location were magnificent! The only minor hassle was in trnsferring from elevators... but again... very minor.
The bed was comfortable and we had what we needed except a table to sit at would have made the experience better. VerygkAd to have had a refrigerator. The front desk staff were very friendly and helpful. We enjoyed the very close proximity of Eggspectation restaurant where they have an outstanding breakfast menu. We had trouble getting the room to warm up in the morning. I thought the listing said their pool was not open yet and so I didn't bring a swimsuit and missed the chance to use the pool. Also, Kayak, you confirmed my reservation but I never saw anything about printing a voucher so the front desk needed me to present my confirming email.
location wrong application of the room rate vs the one booked on-line! Not acceptable!
They don't have wireless internet in the rooms
the location the reception desk !!
Location is excellent! 2 min walk from Bell Center and 2 min walk from St-Catherine st for great shopping! Def. worth the money! No parking available, cost us an extra 50$ for 2 days and parking is impossible to find if there's a hockey game that night. Also bed was very hard.
The problem with the mini bar where can use the fridge and the hotel will calculate the value of no purpose to move it automatically
The location was perfect, we were literally steps away from the Bell Center, and all of the malls/stores and clubs.
That it was downtown montreal, walking distance from shopping and restaurants. The fact that the gym was not in use. I understand that it was closed for renovations however i wished that when looking up the hotel, the gym would not have been listed as a feature.
so close to everything, Centre Bell, metro, Bar B barn, etc.....
Beautiful hotel in a excellent location The first room we received was not cleaned properly and grey pieces of dirt were found in the shower
The location was excellent. The room was very small and dated. Not what I would have expected from a Novotel Hotel.The hide a bed was very uncomfortable - again not what we expected from Novotel or the price of the room.
Staff at front desk was extremely helpful with directions to restaurants and highway connections. Air conditioning was very noisy.
Very helpful staff, very kind and welcoming! Nothing at all!
excellent accomodations none
We valet parked our rental car and it was returned with a flat tire. The staff refused to help us in any way and would not even comp the relatively small service charge by our rental car company. Hardly 'boutique' service! I would never return to this hotel.
I liked the friendly staff, convenient location, attractive minimalist style, and large comfortable room. The giant soaking tub was a highlight. There was nothing I did not like about the hotel.
Wonderful staff - very helpful and pleasant Room was a bit small and not much space to sit or to work.
Location was good, room was nice
location, staff very nice and helpful , food excellent the bed was hard, most beds in the U.S. have soft fluffy mattresses.Unfortunately the parking attendent smashed my car into another car....so I am currently dealing with my insurance company and repair car shop in the U.S to get my car body damage fixed. I hope that this is a smooth transaction, your hotel manager was very nice about your accident. I will see. thanks
Location was great
Location They first overcharged us as compared to what we booked on booking.com. Then initially they refused to change the invoice and only when a copy of our booking was e-mailed to them, did they change their invoice. Through all this, there was no contrition, and much delay and harassment
First rate hotel in excellent downtown location. Helpful, friendly and professional staff.
-Facility was great -Very clean -Felt luxurious -Good service -Hotel employees were on strike and it was uncomfortable to cross picket lines, some amenities unavailable, but overall regular service seemed unaffected.
Unique experience superior location kind and helpful staff. Asked for a room with great view in quiet location and this was delivered. We arrived early and our bags were cared for and again the next day after checkout. It was an experience to swim and hottub on a roof top and see ducks swimming in a pond with large spruce trees outside while eating great breakfast buffet the next morning again on a roof top. Took someone special to Montreal for her 77th birthday and she was so impressed with our stay, the staff and the facilities that we have decided to make an annual event. That we didn't have more time
Rooftop pool, buffet breakfast When I booked with Kayak the price was $195/night but I ended up paying $239/night + taxes.
Walk to All Monreal has to offer, Old City/St. Catherine St./Chinatown take Elevater to the Lobby, Fantastic Rooftop with Heated Pool & Spa complete the experience Beds were very Comfortable Metro next door Parking under hotel Had to walk stairway to get to my room
Incredibly close to the Bell Center. Easy access in and out of the city. Roof top gardens and pool. Beds were very comfortable and clean. Staff was also friendly and helpful. Small bathroom and lack of inexpensive television options.
The pool and convenience to downtown are big pluse