Hotéis em Puerto de la Cruz

Contras: noise out side

Prós: The situation is excellent, that's all

Contras: Cleaning, towel chnage etc non-existent during the week stay. Surely some cleaning should be done besides the trashes...or maybe that is the "price" of low cost.Surroundings very noisy during nights, no sleep!

Prós: Very central to town, large room

Contras: Indifferent staff. No plug sockets in room.

Prós: The hotel position is excellent, very close to the city center and quite close to the coach (guagua) station.

Contras: Is very difficult to park close to the hotel.

Prós: The room was quite big and clean.

Contras: It's just imposible to sleep there. We read some comments saying the same thing, but we thought they were exagerating: they weren't!! It just a constant very loud noice comming from the street: music, shouting, etc.. From 21:00 to 06:30 in the morning. Windows are very old and all noise comes in the room.We wrote down a complain in the official complains book so an inspection comes in.

Prós: very good location and excellent food

Contras: not friendly reception staff, absence of wi fi, ocean pool didn't work in October

Prós: Quality , value for money

Contras: Difficult walk into town

Prós: Shoud not be a 5 star. more a 3 stars. need to look at the hotels down south to see what a proper 5star hotel is like. was excited about my trip but was disappointed

Prós: The view from the room was exceptional, nothing but the atlantic ocean. The food was good and there was a wide variety to choose from.

Contras: Teamaking facilities would have been nice. Although a 5 star hotel, needs updating, although very clean it is a shame that it is looking a little worn.

Prós: Great lucation,big rooms,good service

Contras: The only thing that little disterb me was that on the evening,at dinner the hotel took charge even on the water

Prós: the rooms were very good and breakfast too

Contras:

Prós: I liked the quantity and the quality of the food and the swimming pool near by the sea. Also, I liked very much the politely of the staff, the view of the room and the location of the hotel.

Contras: Unfortunately, the staff didn't spoke english good enough...

Prós: 1. its location on top of the cliff, the phantastic ocean view --- 2. the large outdoor pool facilities --- 3. the food buffet with enough fruit (which you often don't find in Tenerife) --- 4. the overall good price-quality relationship

Contras: 1. Sadly, this is no longer a 5-star hotel. --- 2. The hotel should offer WIFI internet access for free (facilities exist) or at a reasonable rate; the current pay-per-use costs are much too high. --- 3.

Prós: View from the window is AMAIZING!!!! dinner is really really nice!!!! Puerto de la Cruz is beautiful city but not unless you want to have a lot of fun and good nightlife. it's better for calm holydays.

Contras: way to the beach is toooo long((( and get back even harder because you have to go up all the time

Prós: Food was excellent

Contras: People using the dining room at dinner time wearing shorts and flip flops, this is not ideal for a 5 star hotel in the evening. The internet wi fi is advertised on bookings.com as free but it is about 2 euros for half an hour!

Prós: The setting and location .

Contras: The guests were allowed in dining room at dinner time in shorts

Prós: The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location.

Contras: Though a great selection was provided for breakfast sometimes the hot food was not that hot.

Prós: We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average..

Contras: The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!

Prós: This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.

Prós:

Contras: The staff must try to speak english for those who dosent understand spanish

Prós: good location, lovely sea view from my room, the swimming pool was a nice touch

Contras: No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!

Prós: Very helpful and polite staff.

Contras: Evening entertainment poor and aimed at non Brits. No parking.

Prós: The View.

Contras: It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.

Prós: Excellent location, excellent staff, face some language problem very few know working english language.

Contras: Telephone charges of 3 euro for no calls.

Prós: The hotel staff wasn't so nice exept the house keeper's.But the view from the balcony is beautiful.

Contras: There wasn't problem with the stuff.

Prós: The location, entertainment, pleasantness of the dining room staff, entertainments staff and cleaning staff.

Contras: The food was an acceptable standard however the variety of deserts and fresh fruit was very limited. The staff at reception were not very welcoming and curt on arrival and did not display the customer service attitude that one would expect/desire

Prós: It's position in the centre of town. Spacious public areas. Nice pool etc

Contras: Dining room rather cramped

Prós: Excellent position

Contras: Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively

Prós: Location

Contras: Some of the staff was quite rude

Prós: Breakfast was good and plentifull.

Contras: The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00

Prós: Nice and close to everything that the city can offer,,

Contras: lack of parkingspaces. But thats a very common problem in tenerife in general.

Prós: the staff was very friendly

Contras: the food could be more children oriented

Prós: The accomodation was very clean and comfortable. Good choice of food.

Contras:

Prós: Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.

Prós: Great views, very good breakfasts (don't know about any other meals), close to town centre.

Contras: Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.

Prós: Very clean, good service, good breakfast and friendly personnel.

Prós: A lot of thing to do (swimming pool, minigolf, beauty garden, table tennis, pool bar) Good breakfast and dinner. Peaceful location. Very clean hotel, so cleaners work very well every day. Thank you.

Prós: Staff is frendly

Contras: Repas dans l`htel n`etait pas satisfait - le petit-dejeuner assez bon mais le diner - pas du choix des salads fresh, plus avec le mayonnaise...Staff de la reception ne parle pas bien ni anglais ni francais ( 2-3 phrases).. Room cleaning was very bad (surtout dans le bathroom)

Prós: Perfect location for a holiday. The food and the services of the hotel are worth the four star. The hotel has an own botanical garden and hourly free transfer to the beach.

Prós: nice clean hotel with good facilities. Food is very good.

Prós: The breakfast and dinner buffet had a very good choice.

Contras: The hotel is not easy to find .you will need a car as there are no other shops or bars within walking distance

Prós: peaceful location

Contras:

Prós: Nice pool, room with terrace and view to Teide vulcan, bus to city centre, meal, friendly staff in restaurant

Contras: The barmen in the bar, who spoke only Portugease and made any efforts to understand my order. We visited the bar once and get enough.

Prós: Worst attitude of hotel staff and hotel management we have ever seen! Started with the hotel reception being almost a floor up with stairs with no one to help you carry luagage and they call themself 4 start hotel. Then the room was suppose to be for 4 people, but we found a twin room to which they have staffed a convertable uncomfortable bed and a baby cot - leaving no room to move or to put luagage in the room. Instead of quickly changing the room set up or replacing a room - they have told us that if we want a bigger room we would have to pay 'only' 50% more than the booking rate.... We left the hotel!!! Don't get close!

Contras:

Prós: pool, free wi-fi internet in lobby

Contras: food too pricy for the quality, but hotel too far from restaurants to go elsewhere to eat easily. no internet in rooms

Prós: the Spa

Contras: too many kids, if you want to relax it´s difficult some times

Prós: Friendly atmosphere, garden good, appartment spacious and the town of Puerto de la Cruz in very nice.

Contras: The sunbeds were poor but we managed

Prós: Water in the pool is not chlorinated.

Contras: We stayed in three hotels, this was the most unpleasant for the same price. This hotel is for pensioners, boring, old renovated rooms, soundproofing is not at all (hear absolutely everything). We felt like in a nursing home. Kitchen poorly equipped.

Prós: It was quite comfortable, with food stores close by, easy to access.

Contras: I didn't like that there were cockroaches in the room and there was noise in the garden in the evenings. Also, there were some very noisy guests above our room, every night making noise like trampling horses and throwing chairs on the floor.

Prós: cleanliness spaciousness

Prós: Big tropical garden and big pool. Spacious apartments with good neutral design. Free parking everywhere around the hotel, because in those Tenerife mountains it is very important. Lots of restaurants on the entrance street. At evenings some clouds too, so the very hot weather is only on the southern part of the island. Nice personnel. Quiet! No teenagers or party people!

Contras: No wi-fi - you have to go to the bars.

Prós: fliendly staff and very quiet hotel...nice area.quality food in the buffet.acceptable price for beverages.

Contras: Pool is a little bit cold for kids - could be warmer,so as the childrens playground should be bigger.sometimes evening music is too loud for thouse who has their rooms with pool / teide view.

Prós: Close to center and public transport.

Contras: The live music in the evening in the bar below the hotel was too loud.

Prós: the hotel style looked nice, the pool was great and the room a good size and well equiped

Contras: the hotel bar was very quite but it was the time of year and there was plenty around to make up for it.

Prós: Localization of the hotel, with calm, in withdrawal of the sea front.

Contras: Noisy at groundfloor, non separated with the reception and the bar; the sound-proofing of the rooms is also insufficient.

Prós: Except one recepciontist, the hotel staff is very kind and helpful, the location is good, but hard to park in the nearby.

Contras: One of the recepcionist did not speak English at all, he could not use the credit card system, the cash withdrawal from credit card was a lot of money...

Prós: Great location, close to bus station, El Charco Plaza, shopping, restaurants, and beach, all within short walk. Friendly, helpful, accomodating staff. Iplan to return there next year.

Contras: I did find it to be noisier than I would have liked but feel this is due to the type of construction and that it is open air and not unusual for Spain. The noise level decreased after 11pm and I always got a good nights sleep.

Contras: The personell of the hotel could not speak English or any other foreign language (French, German, Italian) and it was difficult to communicate. While we had reserved a double bed room they offered us a twin bed room and while we repeatedly asked if we could get a double room, if one were available, they simply ignored us.

Prós: Comfortable room, spectacular view from balcony, close to bus station and city center, free wi-fi in hall, reasonable price

Contras: At least 15 min walking to the beach, no internet in the rooms

Prós: It was very close to all amenities and very clean and friendly.

Contras: No air conditioning so very very hot and with the window open it was very noisy through the night

Prós: Nice personnel, good situation

Contras:

Prós: very helpful staff, good food, gym, wi-fi..... excellent!

Contras:

Prós: The location was the biggest advantage of this hotel.

Contras: The room we had opened straight onto an atrium as did most of the rooms. The noise at night was terrible. The food was very limited and the swimming pool was not much bigger than my bath tub......Whoever took the photos for the website is a genius.....the pool looks lovely on the site.

Prós: garden, staff, meal, ducks, people, swimming pool, everything

Contras: sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us

Prós: botanik garden

Contras: somebody stoll 100 euros from room number

Prós: Good around package and price, room was large.

Prós: Nice garden and quiet place. Friendly staff.

Contras: Maybe they can buy some new babycots. The little iron beds are a little bit dangerous for a baby.

Prós: The surrounding gardens within the hotel grounds are superb. Food is plentiful-no way could you go hungry! Comfortable lounge/bar.

Contras: A lot of places in the area including this hotel try to cater for disabled, however, anyone with a disability would find they are unable to access the pool which is such a shame, as it looks lovely.

Prós: Our room (1503) and bathroom were spacious, quiet, with a lovely view. The hotel is set in beautiful gardens.

Contras: The dining room closed at 9.30pm which is too early for Spanish people to have dinner (I am a Spanish resident). As the hotel seems to cater for mainly German and English tourists, I suppose this early timetable suits.

Prós: Garden location. Pool and area around. Food selection. Lounge area.

Contras:

Prós: Really beautifull garden, peacefull, very big room, friendly staff at the restaurant.

Contras: The comfort of the room was not 4* level but a spacious 3* (No minibar, no deskchair, old paint).

Prós: I liked best, that I could find place for parking the rented car near the hotel any time

Contras: the trafic of the free bus to the beach is not comfortable, especially it's absence after five o'clock

Prós: Never got to stay there arrived and hotel was closed

Contras: It would of been nice if the hotel was open very disappointed

Prós: I had a super view of the valley and the sea. The room was spacious. The staff were generally kind and thoughtful. There was a remarkable magician on in the evening too!

Contras: There was clearly an enormous machine above my room which whirred noisily during the night.

Prós: Value for money quality and variety of buffet breakfast

Contras: Indoor pool/saunas need a refurb high temperature in dining room for breakfast (we only had rb)

Contras: The web-site has the hotel as 100 m from beach! Entirely untrue the hotel is at La Paz. Nowhere near a beach! A modern Hotel should have at least one news channel in English available on the television.Very old tv sets

Prós: Nice staff,, very accomodating

Contras: Hotel is in a moderate state of disrepair in, for example the indoor pool and sauna areas. The staff were very responsive to complaints, though.

Prós: clean and OK for a short stay

Contras: The resteraunt staff were quite unfriendly. It seemed they couldnt wait for the sitting to end. Our drinks waiter would be better off being a prison warden. Oldish bald chap with glasses and a moustache...didnt get his name.

Prós: Location, facilities

Contras: Uncomfortable /small bed "smoke" odor towells (once) Poor Internet access. Only one station and outside the room. Strange arrangements (must sign for extra payments if not returned) for the TV remote control and towells for the pool. This is not acceptable for a 4 star facility

Prós: Spacious triple room, excellent bathroom.

Contras:

Prós: The location was slightly uphill however, afforded easy access to the general town area.

Contras: Most of the staff were very old and did not speak enough English.

Prós: It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.

Prós: Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us.

Contras: Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.

Prós: The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony.

Contras: The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.

Prós: Staff made effort

Contras: facilities somewhat worne out

Prós: Very nice and assistant personnel!

Contras: Big cockroach in the hotel room! Air conditioning was not functioning at all.

Prós: The hotel staff were courteous and nothing was too much trouble.all minor glitches were soon dealt with The hotels positioning in the town I also felt was perfect.

Contras:

Prós: food, location, close to main shopping mall and bus station. 10 min walk from the famous pool on the sea. the hotel is built on the mountain, so the second pool was on a high platform at almost the 5th floor level

Contras: We found on our last day while packing a pack of gum that we never used under the table, meaning that that part was not cleaned for atleast 1 week... still the rooms were very clean other than that.

Prós: Friendly, helpful staff.

Contras:

Prós: We enjoyed every minute in the sol Puerto de la Cruz, the staff was extremely friendly and helpful and the food excellent

Contras:

Prós: Few things

Contras: The worst things are the beds and the breakfast (orange juice).

Prós: The food was good penty of it cheep and cheerful

Contras: the beds were hard the pillow was like a brick

Prós: The breakfast was realy fantastic. Easy to find location. Friendly staff.

Contras: The staff almost didn't speak English.

Prós: the peace and quiet

Contras: all ok

Prós: basic, but good price

Prós: Clean and comfortable,staff were pleasant and very helpful,breakfast was good with good variety to choose from.

Contras: The coffee at breakfast wasn t good.

Prós: It was clean and I liked the breakfast.

Contras: It is noisy in the morning and parking was difficult if you have a car.

Prós: It was a very short stay but perhaps will return in the future for longer as I liked it.

Contras:

Prós: Great value for money. Nice and friendly atmosphere. Helpfull staff.

Contras:

Prós: The hotel was modern and cleanliness was excellent.

Contras: The hotel is far from the city centre, on one of the highest point of the city, it takes approximately 20-30 minutes walk to get there from the city centre.