Hotéis em Puerto de la Cruz

Prós: From the outside you can't see how beautiful this hotel is from the inside. It's like being in Thailand with a Wonderfull garden and a great pool and magnificent spa. The sound of the birds in the garden made it even more magical. A real treat to stay here.

Contras: When we arrive there was a mistake with the booking. The first night with diner was way cheaper than the second night without. When we asked why we got a grumpy lady at the counter (Pino) and she like shouted that she couldn't do anything and so on. She treated us like naughty school children. But for the rest all the staff is Wonderfull and good and friendly.

Prós: Staff were excellent in helping to plan excursions, book taxis, advise where to go, etc. Made to feel so welcome and special and everyone so friendly and courteous. Such a beautiful location, gardens like a mini paradise just for you and a few fellow guests!

Prós: The stuff is very friendly and the room is great with a wonderful sea view. The service is as good as anyone can imagine. The outdoor SPA area is great.

Contras: The dinner in the hotel restaurant serving Thai food is overpriced and the restaurant we wanted to go was closed.

Prós: Extremely clean and nice scent everywhere! Spacious comfy room and, great spa/garden view from balcony! Fresh and delicious breakfast, great omelette chef. Outdoor pool area very quiet and luxurious huge garden.

Contras: The wellness area is quite small and gets crowded in evenings. It should be open longer than until 8pm (after you return from a trip/hike, would be nice to be able to enjoy the wellness before sleep). Sauna and steam room in bathing suits only which is not the right way to go to sauna, people sit on wood in wet bathing suits. The porter lost the key to our rental car once. Otherwise very comfy and luxurious hotel, excellent room service and overall perfection!

Prós: Beautiful hotel. We appreciated the incredible spa and the surroundings of the hotel. Great value for money due to the fact that the spa and breakfast was included in the room price. A true luxury hotel with extremely friendly staff and great and beautiful facilities.

Contras: The location doesn't really allow for walking to the center but then again the hotel is so great one hardly wants to leave it! On the hotel itself nothing negative to say.

Prós: Great hotel great spa one of the best in the world + super nice staff 100% pros

Prós: location was OK, breakfast see later. staff was competent and very friendly.

Contras: Breakfast had a poor variety, same for supper, comfort of the bed: sheets and blanket were designed for two sharing, and upon my request to get singles, we just got another double blanket and sheets. Blanket was of poor quality, not a duvet with a cover. The pool was not heated. Every little "addition" was charged separately. free WIFI was very poor!

Prós: The room was good,separate bedroom,which was a first for us,sea view, only let down no English TV plenty German Chanel’s .

Prós: Location is great.

Contras: All was OK.

Prós: A very nice location and rooms are great, too. Unfortunately, the sea view was blocked by trees for me on the 1st floor. The food is great!

Contras: The hotel's territory is rather small, not that it mattered to me much, just an observation.

Prós: Location and pool and garden area

Contras: Food was only fair. Coffee and tea in mornings was not good. Alcohol measures were very measured not like in other hotels in the resort Rooms are getting very dated and shabby and need a revamp

Contras: The air conditioning didn't work and we complained 4 times but no respond. For 6 nights it was suffocated in the room. They charge for drinks even if you have dinner included and we got a 30 euro bill in the checkout. I asked the manager if we could get 15% off the whole stay because of this ac problem. He went back and came happy and told us we would get 50% off the stay. Then we got to the reception girl and she told us we would get 50% off the drinks bill. 15 euros. So dishonest manager. And you could say this hotel was a elderly home. Full of german old people. Old people that stares at you when you eat. This hotel had a program called "share your happines". Two guys helping the old people to rate the hotel. One of them took my phone and was going to rate the hotel in google. So you can not trust the ratings for this hotel. I asked what it was in it for me and he told me i could win a t-shirt or lollipop! I laughed and left. He laughed also. Like he knew how stupid this was.

Prós: Houskeeping staff broke my daughters laptop while cleaning. Hotel refused to make reparation because the laptop was not in the safe. No free parking as advertised. Food at buffets not good and usually cold. Desserts were fantastic. Weather was always cloudy, is like that on that part of the island.

Contras: Staff was horrible. Rooms old and moldy. Weather not what you would expect.

Prós: good breakfast selection

Contras: sometimes food cold. not enough hot vegetarian selection

Prós: The room was very comfortable and clean. The staff were all very helpful. The hotel garden and nearby park were lovely. Food at breakfast and dinner was varied and of good quality.

Prós: Nice place, lovely stuff

Contras: Not a lot of parking space Taking extra money on safe

Prós: Beautiful location and grounds. Very friendly and informative staff. Very good breakfast buffet. Good pool. Adults-only was a bonus. Would stay here again.

Contras: My partner enjoyed the bed, but I’m not a fan of the tempur mattress. A fan in the bathroom would help reduce humidity in the room.

Prós: a small park right behind the hotel, the heated pool (altough we did not swim in it), breakfast not ideal for italian (we like cakes, cookies or croissants, not heavy british breakfast you digest in 24 hours), quite old people there as guests (95%)

Contras: no attention to the details, where you can see dirt (parts of the toilet, swollen wooden parts in the toilet and walls with several dirt spots

Prós: Over all great, bar prices really good. Food in restaurant varied from OK to very nice,. Nice quiet area with a lovey park to walk around

Contras: No water or coffee in the rooms As usual no UK TV other than BBC news

Prós: Restaurant staffs were always super nice!

Contras: We had problem to sleep, because of load noises that were coming from pool side! And we couldn't close the windows because it got warm! So be prepared!

Prós: very nice breakfast an nice atmosphere

Contras: location problematic, high hill from the city center

Prós: Great location, lovely staff, beautiful pool and great rooms

Prós: Great rome

Contras: 2-3 C to cold pool

Prós: Amazing hotel , excellent modern rooms , and apartments , 2 minutes walk from bus station , 5 minutes from the sea !! my fourth stay here !!

Prós: The hotel location is great in a quiet neighborhood, but close to everything. It´s apparently only adult, which we enjoyed and people were in fact quiet enjoying handing out around the pool. We came by bus from Tenerife South and just had to walk a few minutes from the bus station in Puerto de la Cruz. Hotel reception is 24 h and the staff are very helpful such as the cleaning ladies and the bar. We found good food in the breakfast buffet such as cereals, coffee, fruit and bread.

Contras: We found the breakfast ok, with a little less variety of fruit than we expected. Internet worked well, but sometimes it was unstable, however this is just a small improvement opportunity.

Prós: Very Clean, Breakfast very good always a table available.

Contras: We were the only English speaking couple in the hotel at the time we stayed. All other guest were not English. Not a particular problem for us but future guests need to be are of this

Prós: Clean, modern or renovated recently, functional, good lighting in room. Good wifi in room itself

Contras: Felt a bit like a chain (and I think RF is one). Slightly impersonal desk staff, used to dealing with groups of elderly tourists.

Prós: everything was good except of breakfast

Contras: breakfast could be better

Prós: Great location and refurbished facilities. Friendly staff

Contras: The room wasn’t cleaned properly during our stay and noise from staff office nearby woke us up twice early in the morning

Prós: The room was clean. The sauna was nice, but not very hot. The breakfast was average.

Contras: There isn't any parking provided, and it's very hard to find parking around the hotel. The pool water was very cold. There was a cigarette smoke smell in our building. The bathroom was very small and badly designed (opening the door would hit the person standing at the sink). We also got a >100% surcharge on the base price, due to being New Years Eve.

Prós: Could not be improved ... something for all tastes

Contras: Nothing I didn't like

Prós: - Location - Facilities - Bathroom - Terrace (balcony) - Quality of food

Contras: - Beds (King size bed should be better instead of two beds and gap between the matresses) - Early breakfast (breakfast package would be more helpful instead of having some cold food locally while you have to hurry)

Prós: Everything was GREAT. Thank you!

Contras: All was PERFECT THANK YOU VERY very much!

Prós: Perfect location, very helpful staff, great view from the bar and swimming pool on the last floor. We got a sea view room, which was amazing, and very quiet too despite a couple of bars with live music nearby. The bathroom seemed just refurbished. We reserved a place in the parking lot, which is very convenient right behind the hotel.

Contras: Mattresses were a bit noisy, pillows not very comfortable (matter of taste). Room temperature was ok, but the air conditioning system was a bit weak.

Prós: beautiful position, lovely decor and very comfortable

Contras: Too much noise and music late night on the street below. Insufficient personal service and too much distraction from wedding parties and events .

Prós: Good food / excellent pool area / location

Contras: The pillows

Prós: The pool is nice and gets a lot of sun, but doesn’t open until 10:00. The location is convenient, but as a result of being directly on the promenade there is excessive noise until at least eleven each evening. The bottle of sparkling wine on arrival was nice.

Contras: The hotel is way overpriced. The cost far exceeded what the property provides. It is definitely not at the same standard of four star hotels I usually stay at. The beds are on wheels and move about. A king bed is two twin beds pushed together. The pillows are either too hard or too long, not a normal pillow. My room was directly below the dance floor for the New Year’s Eve party and no notice was given to me that it might be loud that evening because the dance floor was there, and none of the staff really cared that I was inconvenienced by the noise when I called down to the reception. The air-conditioning did not work, only the heat, even though the temperature outside was quite warm. The hotel is not one for young or single travelers it seems to cater more toward retired couples.

Prós: breakfast was good but been better in the past.

Contras: the evening meal was not up to the usual standard of food and the staff were unattentive and started setting breakfast before we were halfway through meal... not good... not good staff and too young to bother they were cleaned up before 9.10p.m. and dinner did not finish until 9.30p.m.

Prós: The staff were fabulous and everything was great

Contras: nothing

Prós: Clean and large room, polite and friendly staff) Superdino is in 2 minutes

Contras: A little bit cold in the room. Better to have warm socks or slippers

Prós: Location, breakfirst, staff

Contras: All the tiles

Prós: the room was very large, compared to other hotel rooms. as the window opens to a pedestrian zone, it was comfortable to have it open all the time.

Contras: the bed felt like a tub. wifi did not cover the room i had, even though this was only the first floor.

Prós: Good location rooms large & clean , comfy beds.

Contras: Rooms was dark , breakfast poor with minimum choice.

Prós: Friendly staff and location. No children.

Prós: Great place, spotlessly clean, friendly staff nothing too much trouble, room cleaned everyday

Contras: That the beautiful entrance and foyer closed off and you used a back entrance

Prós: We use this hotel for short breaks in the north of the island when we are staying in our apartment in the south. It is ideally situated and the staff are all lovely.

Prós: Did not eat in hotel, but a there is a great cafe 5 minutes away.

Contras: The beds were a little too firm, and no draining board which means you have to immediately wipe every dish as you wash up.

Prós: Very lovely staff, central location, internet connection is fast and stable.

Contras: Hotel needs renovation. Literally almost everything was wearied off I've got a studio room but there was no dish-washing liquid, kitchen towel or such basics as oil/salt/pepper Room itself a bit chilly I can imagine it could be very cold to stay there sometimes

Prós: Landscape from the room

Contras: Room cold

Prós: Huge and very clean room with kitchen. It was very helpfull with the baby Big bubble bath

Contras: No free wifi in room - not expensive but it already free in most places No water at dinner... Make no sense Not a lot of vegi options..everything is with meat. Even

Prós: The pool is nice. The room was suitable for 5 pax.

Contras: The room wasn't ready on time. We had to wait almost an hour, and we came only for one night. Every thing is with prepay deposit and expensive.

Prós: Size of rooms, view, location

Contras: No tea/coffee making facilities in room. Good kitchen but nothing in it to use! Would have preferred table service in restaurant for dinner rather than buffet. Coffee machines switched off at dinner - forced to go to bar where there was very loud poor quality entertainment.

Prós: Great location, ample parking. Breakfast was delicious. The room was clean and much larger than I expected. I booked a room with a view of the mountains, and was not disappointed by it.

Contras: Wifi in the rooms was not free, but free wifi was available in the lobby.

Prós: Great location,beautiful garden and swimming pool with exceptional view. Very clean. Good food. Peaceful and quiet

Contras: Little bit dated

Prós: The evening staff in the reception, Isodoro and his colleague were great (friendly and helpful).

Contras: Certain facilities, like the tennis court and the rackets/balls were poor and outdated. There was no gym which is strange for such a large hotel. The rest was great.

Prós: Nice breakfast. Nice view of the swimming pool. Large rooms with balcony/terrace.

Contras: Parking is very limited, I could park only once in the hotel parking.

Prós: Stayed half board - very happy with selection/variety of food for brekfast & evening meal.

Prós: Nice room and facilities and staff

Contras: One night we didn’t have a cot in the room even if we asked waaay in advance

Prós: The hotel is good value for money. I think in the early eighties this was a Wonderfull hotel. Now its not a 4 star anymore. The rooms are old and so is the bathroom, but the pools (only 1 small one is heated) are nice and so is the heated jacuzzi.

Contras: When we arrived by car we couldn't park anywhere. I had to be very persistent to get a parking spot in the garage after all. On the street there was nothing. The breakfast is simple with lots of fat products and fruit from a can, but we only payed 75 euro so for the price its fine.

Prós: Fairly easy to get to from main highway and in a nice neighborhood about 10 minutes walk downhill to the town center. Lovely grounds, pools and jacuzzi. Good breakfast buffet. Room was a good size with a big balcony. Some rooms have a sea view and others have a mountain view; unfortunately not ours. Easy parking, which is not typical in this town. Bed was on the firm side, which was okay with us.

Contras: A fan in the bathroom would reduce humidity in the room. At check-in, little info was offered even though it was not busy. We had to ask about breakfast hours, pool towels, gym, etc., and there is no info booklet in the room, just a map of the grounds.

Prós: Breakfast was good but nothing special. We liked and appreciate the fresh fruits. I liked the balcony in the rooms. You could sit there relax and enjoy a glass of wine. Free parking was available most of the days. Jacuzzi was good, although it was small and quite a lot of people were in it. Staff were nice and friendly.

Contras: We did not like the coffee. Coffee in the restaurant was boring, low quality and coming from a fast coffee machine. They could brew fresh coffee and serve it in the morning instead. There was no boiler or coffee machine in the rooms. heated pool was very small and cold still. The other small pool was barely usable due to being cold and shallow. All pools depth were 1.2 meters only. For using the gym in the hotel you should pay an additional 5 euros per day! The hotels pools are much smaller than in the pictures. I think they had used advertising schemes to make them look larger than reality. The hotel in general is also not modern, while the pictures on the site suggests otherwise. It was in general far from our expectations. There are many old people in this hotel for some reason. Dinner was not good and very low quality at the hotel. There is a nice Thai food next to the hotel, I suggest you go there instead if you want to have dinner.

Prós: Breakfast was good

Contras: Verry cold nights in january and the A/C didn't work in our room

Prós: Breakfast was excellent. Facilities were extraordinary. The shows were great fun.

Prós: Have stayed here many times good hotel

Prós: Good position to visit the old town center Lots of bar and restaurants nearby

Prós: Location and decent bed Staff pleasant

Contras: No soundproofing of any kind. Workmen on site causing disturbance from 8.30. Bath with no taps so took 25 mins to fill with showerhead

Prós: Convenience to town n transport

Contras: Very noisy neighborhood, plus dogs barking for hour!!!

Prós: Loved it. Great location.

Contras: Was only cheap hotel but bed are really cheap

Prós: Good location. Friendly and professional staff that spoke good English. Good value for money.

Contras: Decor a bit dated. Could have used better sound insulation.

Prós: Perfect location

Contras: Very loud

Prós: The location and view was great, the restaurant food was excellent.

Contras: We stayed at the hotel H10 Atlantis sunset playa Paraiso and the service was much better and the room was amazing. Welcomed with a drink, offered to be escorted to the room...., top class from the car parking to the room staff. Thank you At H10 Puerto de la cruise, The room was small , the bathroom tiny and showing it’s age. We paid the same price for a room that didn’t meet a 4 star hotel standards. We were welcomed in a very professional way at the reception but some of the staff were less friendly and polite, a please and a thank you from some of the restaurant staff would be nice. I was surprised to pay for the safe, this is very old fashion. Workmen were also working on the roof, banging away with hammers, not great when you are trying to read on the balcony. This is a shame for we started with a really good impression staying at an H 10 hotel but this was sadly tarnished.

Prós: Great location Good food and efficient serving staff

Contras: No parking - difficult even to drop off Limited spa facilities

Prós: The staff were very helpful and the room was very comfortable.

Contras: An empty mini-bar. Not sure why you have this in the room.

Prós: The breakfast was amazing, to many options to choose. the staff was awesome, very helpful and kind. The room was clean, nice, and the bed really comfortable. We will repeat this place without doubts.