Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
close to the city and confortable hotel
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
Very comfortable room, nice customer service, good lake view.
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
This hotel is extremely well located for sightseeing in Lucerne - a one minute walk to the large church (forget it's name) and a ten minute walk to the Chapel Bridge. The room was large and the bed comfortable. Nice decor. Breakfast was a real treat. Staff were helpful in making dinner reservations. Some other reviewers mentioned the church bells. We found them charming and with the windows closed we did not even hear them overnight. This is definitely not a complaint, but even with the presence of an elevator to all floors, some persons **might** have problems going up and down the few stairs in the hallway. In our case, a staff person helped us up with our luggage.
Excellent location to the city and Lake activities all within walking distance. Room was large with great windows for light, desk, sofa and chair. Elevator. Exellent restaurant on site and breakfast was lovely in a small outside courtyard/garden. Hotel staff very helpful and friendly.
The excellent, friendly and attentive service from all the staff. The splendid vegetarian restaurant, imaginative menus, well cooked and well presented. The absence of tea and coffee making facilities in the room.
location & ambience of the hotel no
The staff remembered us from last year. The food was just as good as before and the location is great. Nothing
friendly staff, for a swiss hotel. No aircon, rooms were not of a good quality, room close to a noisy road
Great location to explore Luzern and the surrounding country side - all sites (and rail station) within walking distance. Friendly, helpful and efficient staff. Comfortable room for a good price. Nice restaurant and bar with a garden terrace.
Good location. Easy to find from train station. Excellent breakfast. Nice small hotel.
excellent location, nice room, very friendly staff, makes you feel welcome, air condition would be nice
Loved the friendly staff and their knowledge of English was very helpful for me. The location was ideal
Very interesting rooms in 15th century building. Perfect location. Great off site secure parking. A bit pricey, but this may be due to the dollar weakness against the CHF.
location, staff, rooms Rooms tended to be warm (no A/C or A/C ineffective) and had some traffic noise
The staff were generally pleasant and helpful. All the rooms are listed as wireless connected. When my computer did not work in the room I was given, they were willing to change my room the following day when another room became available. The hotel was much smaller than I expected. I came with a large roller type suitcase expecting to use elevators. This hotel has elevators between floors which requires one to use the stairs at some point when moving around in the hotel. A baby crib was left in the hallway for storage in front of my room. This gave the hotel a cramped appearance and the feel of a boarding house more than a hotel. The image I had from the website did not match the reality.
This is my worst experience of life by booking.com hotels, for me this hotel was cost arround 50 frank where as I pay arround 260 frank, then extra for parking, room was full of mosquitos,was very hot in aircondition system,very old hotel, for me it was like no star hotel, where as they claim as an 4star hotel. There is nothing I like ,its my worst experience of life pay very high and get totally opposite thinking for what I payirequest booking.com, please dont offer this hotel any molre to his valued customers.
Central location The room we were in had a bathroom with a clear glass door whchi made the toilet clearly visible from the sleeping area! When we complained they said " is that a problem?". We solved it by taping newspapers to the door with band-aids.
great shower and staff smelt of smoke and very noisy - early morning personal wake up of other guests meant all have to wake up. Clock chimed loudly every 30mins so no sleep either. Not really like a hotel more like decent rooms above 3 restaurants.
Friendly helpful staff. Great location with easy access to the old town and other sights. Lack of air conditioning meant it was very hot in the room, and it was in a noisy location to have the windows open. The rate was expensive - more that it is really worth, but it was cheaper than other hotels at the time.
Staff very friendly and helpful. Breakfast very good. Its central location does make it a bit noisy at night from traffic in the main roads.
good location It was noizy,as the room was facing the street.
Location of the hotel is quite good. We had a very bad experience. The owner of the hotel seemed to be against babies, and she thought that baby food smells. So, she actually advised us against feeding the baby in the room so that the rooms do not smell.
5 minute walk from the train station Nice and helpful staff Good wifi Clean hotel and rooms Good value for money Room and bed were tiny Lobby is small Decor is slightly dated Not quite a boutique hotel A bit kitschy
That it was very close to the city center and they let us keep our cars in the parking after the check out! Nothing at all!!
Convenient location High level of street noise with windows open.
Near city center and a big room I have a room in another building near hotel one, like a private house with many rooms. They don't say nothing about this previosly
The room was big, very clean and very comfortable. The location was awesome!! The shower was excelent. Noisy street, make sure you carry your ear plugs with you. NB: It was summer and I had to sleep with the windows open, otherwise it would be too hot inside. (34C outside)
Hotel was very central and easy to travel from. Also near the train station. Staff were friendly and helpful. Would stay here again.
The hotel staff was very helpful. There was a private garage for my motorcycle. The location is fantastic, just a half a block from the lake. Great view.
Convenient parking facilities Old fashioned design of room/bathroom
Great location, close to Old Town. Great breakfast, very helpful staff
We stayed there in 2006 so we knew the Hotel. Nice rooms and friendly staff. Expensive compared to other Hotels we stayed at.
The Ambassador had a great location, right near the famous Lion Monument and easy walking distance from the old town.
Location, staff, size of room, wireless free access. The only comment is that it should be classified as 3 stars hotel instead of 4 stars.
The location was perfect and was close to the near by toursit attractions such as the lion monument, Chapel bridge. It Was also very close to the local train and bus station which was handy as we got the train from Zurich airport in to Lucern and were easily able to find the hotel. Over all the hotel provided good service and facilites and was definatley good value for money. The staff were also very friendly and helpful.
Central location. Room was quite big for a family of 3. Friendly stuff speaking good english. Rooms facing the street are too noisy. You can even hear people talking on the streat at night. Isolation is very poor.
Decent breakfast, Larger room for 3 people, The hotel staff were very helpful Room was hot and did not have any air conditioning. When the window was open it was too noisy outside to sleep.
The breakfast buffet and coffee machine were highlights. There was a lovely garden which would have been great if it was warmer. The staff were most helpful, providing updates on train schedules and restaurant recommendations. The location was great - the view spectacular. We had a room for 3 and there was more than enough space. There was nothing that we did not like.
Clean, good location, friendly staff
great location, nice rooms, great service. nothing
Location is nice and but hotel staffs are too mechanical.
Very good location near market area and near to lake, not too far from city train station. Several: promised Wi-fi was not working. The staff needed to be reminded everytime to refill finished items in the continental breakfast and everyday there was a curt "I don't have" for some basic item like slice bread or boiled eggs. The family room for 4 was too crowded.
5 minutes from Luzern railway station
The rooms were really clean - nice new furniture (we were in the Ambassadors part of the hotel). Staff very helpful to us and children (though did not see any other children staying there). Library shelves on each floor, where you can take a book and replace with one of your own - nice touch. Fantastic location just a couple of minutes from the Glacier garden, panorama and lion monument, and from the shops. Also a very short walk to the lake. We managed to walk to the station with heavy bags and children in about 15-20 mins. Not really - the breakfast did not have a hot option, and the room was a bit cramped, but all that was fine with us. Like everything in Switzerland, it was incredibly expensive, though.
room is clean, very good location ,the staff is very helpful. very small room and Poor breakfast
We found the location to be excellent; it really allowed us to see old town at our convenience, without having to either drive and park our car or take public transportation. The restauant, Lapin, was outstanding, with not only wonderful selections for eating but a great wine list (not extensive, but a great variety). This is a basic hotel, old with a lot of history. YES!!! We had to leave to continue our vacation.
Rooms are pretty large and clean. Situated in shopping district, 3 minutes from the lake and 10 minutes from the main station and convention center. Design is very easy, but everything you need for regular staying you may find. It seems that rooms were renovated a short time ago
Location Traffic can be very loud with an open window (no problem if closed), at least in a corner room
Home- like atmosphere.Small but clean room.Good breakfast.Free internet access in the lobby. Great location- walking distance to station, shops, museums and concert hall. The timings for room cleaning were irregular. One day they came too early in the morning and another day too late in the afternoon. Twice when I had the "Do not disturb" sign on the door they just left clean towels in the bag, instead of coming by later when the sign was not on the door.
the cleaniness and warmth of rooms. Very clean bathroom and bedsheets and fresh towels everyday... it is wat i like the most when i m travelling i would have liked to have bathroom shampoos and soaps...they didnt supply anything to wash with... nowdays its difficult to take liquid when travelling and soo we were stuck. we had to run to the nearest shops for it. maybe thats something thet should look into it
The location near to the city, and plenty of parking space in the vicinity of the hotel.
Location was ideal between the lion monument (5 minutes walking) and the lake. Easy walking distance to old town. 10 minutes. I'm not one to complain but the noise level was absurd all day and throughout the night. The walls were thin and we could even hear the guests talking in other rooms. There was a constant banging and clanking that we could not figure out where it was coming from. The next day we figured that it originated in the kitchen/restaurant more than likely... and we were on the second floor! We weren't unhappy with the hotel room or staff, but the noise made it a somewhat unpleasant experience.
The hotel was nice, although the breakfast spread was not that great, infact very few options in the breakfast.
comfortable clean reasonably well located helpful staff fare price by Swiss standards
Close to Railway Station and Lake Lucerne