Hotéis em Estrela, Lisboa

Prós: A most beautifully appointed hotel of great charm. Understated elegance. Our 4th visit and we hope not our last. The staff could not have been more helpful and pleasant. Run by gentle, kindly people. Excellent breakfast and highest standards of cleanliness. Not at all the type of brash establishment one might expect to find under the banner of one of the big international (USA) chains.

Contras: Nothing to dislike.

Prós: The beauty and well up keep of the hotel.

Prós: Service, amenities, food, whole palace.

Prós: Friendly, efficient staff and a beautiful hotel. Nothing to fault our stay. Would definitely return!

Prós: Incredible service, facilities very well and clean.

Contras: Even the hotel is a bit old, everything works perfectly and clean

Prós: The hotel is in an excellent location and all the staff were extremely pleasant. The food at breakfast and the range and choice is superb but one does find one's self constantly interrupted by staff who are cleaning plates as you are taking your last mouthful. The indoor pool area is small but adequate. The steam bath and sauna are small but fit for purpose. The gymnasium is reasonably well kitted out. The shiatsu massage in the Wellness Centre is one of the best that I have had. The rooms are fine and the bathroom is of a good size. The views from the hotel to the Tagus are beautiful. The gardens are well-tended. I would return against if on business in Lisbon.

Contras: Because the property is 5* graded and listed in "The Leading Hotels of the World" one is obliged to pick out the smallest items for consideration. As follows: 1. Ashtrays in the Smoking Room are not regularly attended to 2. Ashtray on the room balcony is not emptied on a daily basis 3. The room safe is too small for a 5* property 4. The complimentary water bottles should be placed in the fridge and not in full sunlight on the room desk 5. The in-room fruit basket contained spoiled fruit on consecutive days and was not removed until it was pointed out 6. The bar service ceases at 1730 on certain days with no alternatives 7. The reception area is freezing cold and if one is working during early morning or late evening the open doors adversely affect the temperature no matter where one sits in 8. Soundproofing in rooms needs significant improvement, standard chat and noise from the neighbouring room was clearly and annoyingly audible at all times 9. The noise from the piano bar is clearly audible in the room even some distance from the piano bar and late into the night 10. There is a consistent noise of rave music on the docks clearly audible in the room 11. There is congestion at the entrance to the property for both cars and arrival in taxis 12. The flagstone steps around the pool area are very poorly designed and dangerous 13. The room service menu is somewhat limited

Prós: The staff were very friendly and although the decor is a little dated it has been immaculately looked after. The gardens and pool are splendid - it is an oasis just a small distance from the center of Lisbon. We used Uber a lot to get around and it is very good and cheap in Lisbon - even to go out to Sintra. The spa facilities were small but nice, with a decent indoor pool, steam room and sauna’s.

Contras: In Q1 the hotel is very quiet - it is in the off-season, apparently from May - December it is busy.

Prós: Great staff

Prós: Nice view to the river from the balcony and excellent service

Contras: The price per night was higher than confirmed in writting by hotel and booking.com. Need to start ”fighting” to get the difference credited. Seems like hotel does not care, so I turn to booking.com now Bit wornout place and shower not meeting the 5 star standards anymore.

Prós: Staff were the best yet, a proper hotel, clean freindly, good food, wonderful room. Bit of a mission to find it, but a real jem, well worth it.

Contras: nothing

Prós: Good location. Very comfortable, knowledgable and extreamly helpful staff. Good room size.

Contras: Room service drinks cold.

Prós: It was a lovely place, I would stay there again

Prós: nice location, close to city center, stylish

Contras: there was a private party fot other hotel guests on saturday night at the pool. So the hotel changed from being great, quiet and stylish to a vulgar night club/ dance hall. Despite our many polite requests the music stayed absurdely loud and we could not sleep before 3:AM. We had to get up at 5:AM to go to the airport...

Prós: The staff were impecable in their treatment of us. We were made to feel important. It is beautifully presented.

Contras: Nothing.

Prós: fantastic luxurieus great hotel, very friendly and helpfull sfaff.!!!!!

Prós: The excelent service of the staff, the linen in the bed.

Contras: A little to far from center

Prós: Lapa Palace is a luxurious hotel giving ideal opportunities for rest and relaxation.Very efficient and very discreet staff. Extraordinary breakfast with a great atmosphere to enjoy in the restaurant or on a cosy terrace. Large and spacious rooms with full comfort. Very comfortable and nice bathrobes- possible to purchase as a souvenir. Lapa Palace is a real palace in the heart of a diplomatic district of Lisbon and a truly unforgettable oasis of luxury and peace in the city.

Prós: Beautiful gardens with pool!

Contras: Hotel is looking slightly faded and it is not cheap.

Prós: It is a lovely hotel - loved the pool area and the public rooms. the staff were really helpful - just what we wanted

Prós: Perfection- such lovely people and a fantastic place- an oasis

Prós: The staff were friendly and welcoming and the space itself is phenomenal.

Prós: Really amazing property with so much history and original features. Excellent staff. Anyone with mobility issues may well struggle with the stairs. Breakfast very good covered all tastes. Sparkling wine offer on arrival a nice touch.

Contras: Nothing that I did not like.

Prós: The hotel is stunning, airy, spacious and beautifully in tune with its heritage. We were upgraded at check in to a room overlooking the Tagus. We stayed only one night by necessity and due to time differences were awake from 4am, not only were we served coffee and fruit by the night porter, but we were invited to come early for breakfast and served from 7am. It was a memorable stay in gorgeous premises that we are looking forward to repeating, next time for a few days. We loved it. Perfect base to explore more of Lisbon on foot.

Prós: Top notch. Doesn't look much on the outside, but unbelievably beautiful on the inside. Front of the hotel faces the Ancient Art Museum, back of the block is an old, charming local neighbourhood. Not overtly touristy. Helpful staff, pool suits very quiet.

Contras: Breakfast seems an afterthought, tho there's free flow sparkling wine, selection/quality of food both mediocre.

Prós: Superb location, quiet, and superb staff. Amazing breakfast.

Prós: The hotel is great and the location is quite interesting as well, close to the centre, but very calm and pretty safe.

Contras: Nothing!

Prós: Quiet but reasonably central location; continental breakfast included; the cleaning lady was friendly and acted immediately when I raised my complaints (her invisible boss was the one who said no to everything).

Contras: The room didn't look or feel comfy at all. It smelt of damp, which I complained about. They said that they didn't have a different room that's free. In addition, they said, I get what I'd paid for (which was a budget room but I hadn't been aware of that). I don't think budget rooms should be smelly, unwelcoming or dark. It was a dark room because it was on the ground floor with people on the street walking past day and night. You therefore had to keep the blinds shut at all times. The bed linen wasn't clean, which I complained about and they changed it. The shower door was missing, which left the tiny ensuite bathroom flooded no matter how hard I tried not to splash water everywhere. The floor boards outside the bathroom were risen due to the water coming out of the bathroom. Which tells me that the shower door has been missing for some time. The floor boards were cracked in places which made walking with bare feet non-advisable. The bedside lamp was there for decoration, because there was nowhere to plug it in. Breakfast was from 8-930 hrs, which is super early when you're on hols. Breakfast portions were tiny (1 slice of bread) and choice was very limited (one jar of jam; one type of meat; one type of cheese). The cleaners' hours are 1000 to 1, which means that for 3 hrs you'reon the edge as they might knock on your door. No "please do not disturb" signs anywhere. On the first day, they came at around 1 p.m. On the second day, they knocked on my door at 10. There is no reception as such. All doors are operated with codes, which you need to have on your smartphone or written down somewhere. The codes are lengthy and impossible to memorise. One morning at 7 a.m., someone kept ringing the door bell, followed by frantic knocking. Presumably a traveller who didn't have their entry codes on them. Not pleasant for them, or for the other guests who wanted a lie-in on their holidays.

Prós: Clean, comfortable bed

Contras: Very very small room

Prós: Self-checkin

Contras: Poor breakfast

Prós: The location was quite useful for me.

Prós: Breakfast was teriblle.Location was great

Contras: Cleaning room,bathroom.More fresh air in hostel.Breakfast

Contras: It is on steep sloppy road side. Difficult to reach by bus or metro

Prós: Big comfortable room and bed

Prós: The host and all the staff were beyond kind and helpful. Always with a smile!!! The historic centre is in a walking distance and many useful busstops nearby.

Prós: I like this place. The area is perfekt for me.

Contras: There is trouble getting in when you arrive. The front door is locked, no one hears the bell and no one answers the phone. I have lived here before many years ago and it was the same then. Even though I wrote and told about the time I would arrive. As soon as Im in...i like the place, but the panic when they don't answer the door is not fun.

Prós: Near everything good location safe walking distance of everything very friendly and helpful

Prós: Broken wardrobe. Bathroom full of mug. Water temperature didn't Work well.

Prós: The room was nice and had a pretty view and balcony.

Contras: The wifi didn’t reach the room

Prós: Great value for money and perfect location for where I wanted to be.

Contras: Lights in the corridor, kitchen area having a kettle and some cutlery. Just putting some soap in the bathrooms for hand washing would be a massive improvement. Think of it more as a hostel. That said It was great value in a city that is getting more expensive by the week.

Prós: Great location, super cheap.

Contras: Fair value for money. Could be a bit cleaner though :)

Prós: The location was great.

Contras: The rooms were cold and dark, the shower was cold as well.

Prós: Near the citycentre

Contras: The hygiene and the door to the common balcony could not totally closed, so everybody could just enter the room. The landlady was not there when we arrived. You pay for towels but they are dirty. And there was no wifi to be found but they told us there would be wifi.