lovely friendly staff but the hotel was a little 'tired'
The location was excellent. They were very helpful with our late arrival and spoke excellent English. They also did not require a week long stay as many other places in the area did. This had to be one of the smallest "family" rooms we have ever stayed in for the price. The breakfast was also very minimal even for a "continental" breakfast in Europe.
Great loctaion The bar closed at a different times every evening depending on the social life of the staff!
The price and the location
The service was superb, we had dinner there one night which was excellent and great value. The location for the slopes is excellent also. We would recommend this hotel as an excellent place to stay. i wouldn't recommend this hotel for families though, it's definitely a couples or group hotel.
Easy access, easy going. Please open the bar before 5pm...
Clean, comfortable and good value
Excellent staff,location and food was varied and of excellent quality My husband is 6ft 3 so was unable to shut loo door as so small!
The staff was very nice and helpful. The hotel has a magnificent view from the rooms with balcony and in general is very well located. Some room equipment could be renovated.
The staff were very accomodating
good location the rooms were far to osmall for the amount that we paid and smelled of mould. i think that the carpets needed replacing.
Very good staff. Good quality food. Room was small and the lifts were very slow.
Great location - perfect for hiking, amazing views from the hotel and the whole village. Very friendly staff, always willing to help. In total - great place for active holiday
The food was good. There was no service whatsoever, the staff did not have a clue about anything, they couldn't give any information about anything in the village, no taxi service or taxi's to call and located half way up the mountain gave us no option to go out in the evenings. No babysitting service or could they offer any help in getting someone, so I asked in another hotel in village who where more then happy to help even though I was not staying there! Babysitting service was stated on the website. No pool or gym which i was made to believe from the website, and one of the reasons i booked this hotel. I could go on and on, very disapointed in hotel, and would strongly advice to stay away from.
Convenient access to Les 2 Alpes slopes and lifts, good prices, inclusion of half board buffet which was relatively good considering the price. Also the bar is very nice and the selection of local wines was good.
Comfortable room, good breakfast, excellent staff, activity programme Buffet dinner service
Very nice, confortable hotel Room didn't have a view
The location was not the best, and the description on the website was not clear enough.
The hotel was very clean, comfortable, quite and charming. Extremely helpful and friendly staff. Nice spa. The rooms were quite small.
Hotel is well located and staff are helpful. Hotel is very basic, bathrooms are tiny.
The hotel is well located at the top end of the ski resort (at the Vanosc end). It is opposite the public elevator that takes you down to the part of the village where you then walk (2 minutes) to the Diable chairlift. It is also next to a staircase that takes you up to the chairlift on the other side of the village, so you have easy access to both sides of the mountains. The hotel is also only a 5 minute walk from the bus stop (Drop Off point Number 4 on the coach company map). The hotel has a cellar storage room for skis and stuff with lockable cupboards to secure your skis/snowboard. There is also a ground floor door from the cellar direct to the street outside. The rooms at the front have a generous balcony. To get to the hotel reception you have to climb a set of outside stairs (or the internal stairs from the basement). Although I was staying on the ground floor (Reception Level) I noticed there was no lift to the upper floors so people with difficulty in climbing stairs may struggle. The hotel staff does help carry your bags to your room though. The hotel is located next to Smithy's Tavern so you should expect some singing in the early hours (around 0430 hrs!) as people leave the pub, but they quickly pass by.
There was somebody available at the reception at midnight to let us in at late arrival Far too expensive in regards to: size of the room - comfort -bathroom facilities
the hotel was warm, well laid out. nobody on reception at 4pm - maybe this is normal. i didn't receive a late key until after the second night.
I only wish that service from 5* hotels was as friendly and helpful as from this 3* one. The manager couldn't do enough for us - even running us to our transfer bus very early on our departure day. The rest of the staff followed his lead and this coupled with the all-inclusive nature of the hotel resulted in a superb ski holiday for our family of 4 (2 boys under 12yo). Both kids and adults mingled easily with other guests in the hotel bar which was packed every evening.