Needed a late check in time and the staff was most accommodating Room and Hotel were clean. Breakfast was good, we got down about 30 minutes before closing and the food was still fresh and hot.
Rooms are a bit dated. Pillows were terrible.
- Clean/Well kept/ new or updated facility - Everything in good repair - Friendly Staff - Very good hot breakfast included - Nice pool and workout room - wonderfully landscaped inner courtyard - close to restaurants/convenience stores/ gas stations - Reasonably priced compared to other local hotels Highly Recommend to those who want a quality place to stay. But must keep budget in mind.
Breakfast was wonderful, times were great, comfortable room, price was reasonable. nothing
One of the better complimentary breakfasts in this price range. Great access to KOP mall. Room was clean and checking in staff were excellent. Just a bit more soundproofing needed to completely block hallway and upstairs toilet flush noises, still able to get a great nights
No elevator to second floor
Clean room. Comfortable bed Thin walls. A bit noisy
The beds are awesome. I can't recall ever staying in a hotel and the bed being more comfortable than my own bed at home. The location is also great because it is right across the street from the KOP mall. If you don't mind crossing huge intersections, you could easily walk to the mall from there. The breakfast was also really nice, but it was a VERY long walk from the room and difficult to find. We would have been better off getting in the car and driving to the breakfast area considering the amount of time it took and the twists and turns it took to get there. I know this is an older hotel, but seriously - how is there no elevator?? It's clear renovations have been done, but one of those should have been adding an elevator to the older end of the hotel. As we were leaving, we noticed one on the newer end, but in the amount of time it takes to load everything on a cart and drag it to that elevator, we were better off carrying it up and down the stairs ourselves. Lugging all of that up the stairs was a huge disappointment and would definitely cause me to find another hotel if we stayed in that area again.
How Mickey the rooms were later out Nothing
Great location right across from King of Prussia mall. Decent breakfast included Wifi was surprisingly reliable
Beautiful, clean rooms. Beds were very comfortable. Bathroom was roomy and clean. Location had a few shops. Only about 20-30mins from downtown Philly. Free breakfast had average selection. Nothing to write home about.
The hotel was well kept, the staff was friendly. Great place to stay, excellent value
The room #310 smelled like cigarette smoke. And the people next door to me were drunk and talking loudly, screaming, singing for three hours in the evening. Very obnoxious. Not your fault.
The hotel was very nice and the people were very friendly. I was there for the Devon horse show so we did not get to spend much time at the hotel.
I like the location and the hotel was nice enough. Nice bathroom. Elevators seemed to make noise and seems old. no indoor pool even thought the pics that I scrolled through showed a beautiful indoor pool and was hoping to enjoy that with my two daughters. I also booked two queen beds and when I checked in they said they saw that I made a "request" for two queens but could only give me a king with a pull out sofa. That was NOT a request that is what I booked. I would not have chosen this hotel if only a king was available. I was visiting my daughter that is attending Bryn Mawr College. The attendant at the desk was nice and gave us complimentary breakfast coupons. I did use them but wasn't planning on having breakfast at the hotel because my daughter is also vegan. The only thing she can really eat there is fruit and there was some soy milk out so she was going to have a bowl of cereal. When she went to pour the soy milk it was frozen!! The server was able to come up with more from the back. This was really NOT the experience I expected but made the best of it. I plan on traveling to this area several times a year. Not sure I will give this hotel another chance. There are many choices.
My deal was for a King bed and I ended up with 2 queens. There was no change.
The location of the hotel and the fine breakfast the next morning made our stay a pleasure.
The room and hotel were very clean! The curtains on each side of the window were only there for decoration. They didn't actually close. This was a problem because the light from the parking lot was directly in front of the window, which made it hard to sleep.
The location Room condition: chair had a large stain and the stuffing was coming out; bedskirt was covered with lint "balls": needed to ask for glasses two days: bedspread was pulled back but bed was never "made", fitted bottom sheet was never totally covering the mattress: clean towels were there but at the same time the soiled towels were left on the floor: Would not stay there again.
The walls are very thin. Heard doors open and closing all night long.
We used the room as a base camp for the seminar and award banquet on Friday night. We intended to stay over but with ask the snow we decided to return home after the banquet. It served its purpose well. I hate sliding doors, no privacy, very embarrassing and uncomfortable
Convenient for the sports show we were going to and that's about all. Restaurant was fairly good. No window in room, skimpy toiletries, lumpy uncomfortable bed, very noisy room near the elevator. Also, could hear through the walls.
Location is great. Generally clean room. For the price, it was good, but have stayed in other area hotels for similar price and had better accommodations and amenities in room and at the property. Bed was very uncomfortable.
The room was very nice. The food was delicious. The atmosphere was romantic. Loved gambling. Lost card and would very much love to get it back or a duplicate sent to my home 110 Clear Creek Drive Bear, DE 19701 This would be Greatly appreciated. Thank you in advance for your cooperation. Please have a great day. Sincerely, Delores McNeill The travel to the nearest restaurant. No smoking in Bedrooms.
Rooms not available at checkin. Casino way too smoky
It was great clean and quiet
Clean bed My staying hotel included breakfast but when I checked in hotel they never mention it. Which I paid for it. Also this hotel did not provide bath tub.
Clean, friendly staff, excellent service
The comfortable room, and helpful staff Bathroom needs updating
Nice hotel, with very comfortable rooms WiFi was not free
Clean, close to mall
Bed was comfortable No signs stating when the pool and jacuzzi closed. Front desk was rude when asked about the shuttle services. Lack of courtesy, dog down the hall in a room barked all night
Everything!!! I didn't stay longer
This hotel was very clean and comfy. Location was great. Perfect for a weekend getaway. Our only complaint is the shower door, or lack of. Looks nice but since it was very cold outside, we couldn't get the heat to stay in the room, it made for a cold shower. We put towel at the door so the cold air would quit coming in from the hallway and by the time we went to sleep it had warmed up.
engineers are responsive people!thank you for the way you do,the stuff on the front desk and shuttle drivers are doin' great.tnx for your attitude troubles with hot water availability air conditioner sounds like a jet plane) do not use the taxi services they call on the front desk(strange and rude behaviour(
Loved the room and the bed was so soft! I think they sold us on what new bed we want! Didn't like the pull out handle to turn the water on. Strange.
Room service had good food The walk to the casino was very long the restaurant s on site were very poor.
Location was good. Bed was comfortable. Cleanliness could be improved. Dust in the room, hairs on the towels, sections of carpet were stained. My refrigerator was broken but the manager on duty was kind enough to replace it himself. That impressed me.
The air wouldnt turn off in 604
Located next to the King of Prussia mall. Many restaurants around the area too. The bathroom drain didn't work well, so you wind find yourself standing in a foot of water. But the worst part was the breakfast. The bacon was burnt and the sausage was so overcooked that it turned into I don't know what. People eat before leaving, so if breakfast isn't done right then that's what they'll remember about their stay and not return. It's a shame because I won't.
Proximity to the mall
Very clean ! Staff is very respectful and considetate.
Bed was comfortable. Air conditioning worked well. Clean. Room had a fridge, microwave, desk and lounge chair. Breakfast included. Light above mirror in the bathroom was burned out; shower head was broken. I was on the side facing the highway, which turned out to be a little loud.
Hampton brand usually gives you a consistent experience... They did not clean our room and since we were out much of the day didn't realize it until too late. I asked for towels at that point and they brought up 2 (!?) after waiting 30 minutes late at night. The breakfast area was very cramped and overcrowded and not kept clean.
The location was very convenient near the mall which was goid Not a lot of breakfast choices and the dining is next to the entry which is uncomfortable when cold
value for money and friendliness of staff there was a bug in the bed
Convenient and reasonably priced. Pillows could be softer.
bed was comfortable, room was clean, desk/work area provided, well lit, hot shower, most amenities worked. Breakfast was very good and an excellent variety of items were available including waffles and pancakes. The juice and bacon were my favorites and they provided an excellent variety of breads. desk said there would be 2 complimentary bottles of water in the fridge but there weren't. The alarm clock did not work, but we had a cell phone with an alarm. Only one of two elevators appeared to work and the ice machine on our floor was broken but we were able to get ice on a different floor.
Okay place to stay for business trips-nothing fancy. Breakfast buffet was decent and convenient. Room was a bit noisy.
Friendly staff Facility is old and a little worn down. Needs attention and updating. But adequate for an overnight stop.
Reasonable value for money. Staff generally friendly. Good location close to mall and restaurants. There are 2 elevators. 1 has been broken for over a year (according to a staff member) and the other takes conservatively 5-7min to arrive at any floor no matter what time of day or night. Many of the lights on the elevator buttons were also not working. For someone on the 5th floor with a lot of luggage, this was very trying. Also with a school group on the weekend, I took the stairs most days. Elevator and hall ways smelt musty. The hot water and coffee were luke warm at best. The coffee was generally abysmal. For a night or 2 it was satisfactory. For any longer than that, I would recommend staying somewhere else.
Alyssa at the front desk was amazing. We were really in a bind and she went above, beyond, and more to make sure we were taken care of and comfortable. It went from being a frantic last minute booking to a very comfortable nights sleep and a look into how amazing some people can be not only at doing their jobs, but amazing people in general. We are very thankful!! The hotel itself was very clean and the breakfast the next morning was great. We only wished we could stay longer.
The staff was wonderful and the room was very clean. There was no 'Do not Disturb' tag and housekeeping starts knocking at 8:30am.
Nothing The entrance was impossible to get to, there was no soap in the bathroom and the water trickled out of the shower head.
Der Pool war etwas lieblos angelegt.
Location was awesome. Staff was very friendly and easy to work with Seemed like a shady place. Someone in the hall we were in was smoking marijuana and no one seemed to care. The entire floor smelled of marijuana.
Shopping T V Channels
gave me a better rate when I arrived
This was a real bargain for a facility so close to Philadelphia. nope
Absolute bare minimum, a bit shabby and depressing. Although the room and bathroom appeared clean, upon entering the room we were hit with a very musty/not fresh smell. See above
The rooms [I asked to switch] were malodorous. The room I was switched to smelled worse than the initial room so I stuck with what was behind Door #1. The television channels were mislabeled and the reception was poor. Finally, the mattress was shall we say not designed for "extended stay" in that it was very bargain basement in terms of quality.
Bad was comfy, nice kitchen, quick service, good free breakfast
had a microwave rusted constantly running toilet.
This whole listing was a huge deception! The photo of the outside, lobby, eating area and room had nothing to do with this property! The only reason we didn't ask for a new room was we doubted the other rooms were any better! I would give this property a D and will never stay at an Extended Stay hotel again!
All in all - not bad value for money. Staff was super-nice, room was very spacious, bed excellent, free internet was fast. Breakfast - when will they learn in America to make a decent European breakfast??? It seems that breakfast is made only of chemicals and plastics...not real bread, eggs, etc...
Clean, mattress comfortable, breakfast pretty good The pillows could be better
Musty room, competent but not exceptionally friendly staff. Breakfast foods were sparse.