everything was good when I bought the ticket I mention 2 adults and 2 children and when arrived over there only 2 adults was booked. very disappointed.
The hotel was nice, but pretty generic. I did not noticed anything that would set it appart. When I made the reservation, I specified that it was for three persons but when I checked in, I was required to pay an extra fee for the third guest.They also did not disclosed that the main pool was out of service when we checked in, very deceitful.
hotel is gorgeous, taxi from there is about only 3$ to the place where you take the tours to Ballestas and national reserve, warm and cool pools were great, staff is excellent. activities for kids were available. Beware: they charge you per kid per night 50$, extra , over your regular nightly fees , since they are not included if you book via the internet. If you are not Peruvian, make sure they dont charge you the local, IGV tax.