The Whitehall Hotel

Was no breakfast or coffee.

The quality of the room. It looked nothing like the picture.

The staff & location; the restaurant & bar.

1t. room they gave me had no hot water, the sink did not drain, the wifi was almost nonexistent, the hotel needs to be updated. I had an emergency and had to return home so I check out 2 days early and I could not get back the money for the 2 day's.

Location

Difficult to regulate room temperature - either too warm or too cold. Temperature in restaurant was cold - people eating with coats on. Staff forgot to give us our wake up call.

Its location to my conference. The bed was quite soft as well.

Nothing really.

the proximity of downtown is excellent.

staff was not overly helpful, didn't follow up properly, no free wireless internet ($10/day), very, very dark rooms, all lights on during the day, room was odd mix of classic American furniture and Roman bath mosaic bathroom meets Frank Lloyd Wright shades of green wall paper. It certainly wasn't the European charm/boutique hotel we expected.

That the staff upgraded us to a better room when the could not provided two of the superior king rooms near each other as requested.

The lobby was very small and crowded when groups arrived to register. I would like to see an in room coffee maker instead of complimentary coffee downstairs. Not very convenient. In the rooms, there was not attention to details in the cleaning department. Our first room had a broken arm on a chair and too much furniture in too small of a space. Also, I had a hard time with the lighting-- too ambient in the 1st room and one of the lamps had a bad socket.

location

t.v. location was not comfortable to watch -

Comfortable bed and location of hotel

Limited choice in restaurant

The location was excellent and the bed was very comfortable

It is not possible to open the windows although I was lucky in my room and could. I think this is quite common in America.