The Whitehall Hotel

Prós: The room was clean, though very dark, and the bed was comfortable. As others have pointed out, it is within walking distance of most downtown shopping areas and about half an hour from the Magnificent Mile.

Contras: The front desk staff were clipped and curt, which was unexpected, and made for a chilly welcome to the Windy City. As mentioned, the room was darker than expected, and the two outlets for charging equipment were located along the far wall, underneath the desk, which had a drawer that would not close. This drawer's corners caused several near-accidents, unsurprisingly. The bathroom was clean and pleasantly designed, but very small. We were dissatisfied with the room service and front desk experience. When we ordered breakfast, we expected more than a few eggs on an English muffin, and we received two small scones, rather than our order of a scone and a croissant. When this was mentioned at checkout, I was told that a manager would give me a call, which never happened.

Prós: Friendly and courteous staff

Contras: The vent was blowing air at my face every time the hvac kicked in while I was trying to sleep.

great location

Prós: Super comfy bed, awesome location. Hotel is steps from the magnificent mile and a short walk to the lake.

Contras: Small lobby and elevators, room was in need of some small wear and tear repairs.

Prós: Comfortable beds

Contras: A little pricey and some attn to detail needed for rooms falling apart. (Cracks in ceilings etc)

Prós: The location was right on the money, with some of the sights of downtown just a few minutes away. The price was also very good.

Contras: Our room did not have a fridge for us to put leftovers into or a microwave to heat them in. Also, the window coverings needed a good update and looked old and grungy.

Great Location!

Prós: -Perfect Location: We walked EVERYWHERE and the Whitehall was always a great starting point and place to come back to for a moment of rest. -Friendly Staff -Good value: We spent very little time in the room, so it served it's purpose. -Steps away from the John Hancock Building and Michigan Ave.

Contras: -Carpet was a little grungy. -Bed wasn't super comfy, but I still slept well. Overall, a good value for the money. Would stay here again because it was such a great location and the staff was very friendly.