|Distância até o centro||4,5 km|
|Avaliação da localização||9,3|
|Aeroporto mais próximo||Miami|
|Distância até o aeroporto||15,6 km|
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Location, large bathroom with walk in shower, clean
Cramped rooms in new building, low ceiling , outside stairs to access room
The location of the property is great, straight into ocean drive.
The property is old and is in need of renovation. There was a distinct musty smell in the corridors. This hotel requires self check in and self check out. It was hard to get hold of staff members when required. We paid for valet parking and then had to wait over an hour for the car to be brought to us. We were informed that a refund would be provided for that days valet but it never materialised.
This time nothing. The manager Manoel was great but it is alone.
The room they gave us was awful (normal king). Noisy, dirty, television did not work and the bathroom small and broken. Poorly lit and the reception is always without anyone.
I am trying to contact you to reclaim the money I paid for breakfast as it should have been inclusive and I only have a partial refund. As I can't email customer service I'll phone when I get home. Also no tea or coffee making facilities. All a bit of a shambles. Staff tried to help. Management seriously flawed. I'd send them for re-training. I always thought you put the customer first. And don't give me that old spiel about "we're in the middle of a change of ownership" Won't be staying there again!!!!!
Room was never cleaned and reservation wasn’t honored. Manager asked me to wait in the dirty room. Was charged twice for a room I didn’t stay in.
Em Miami Beach (na área de South Beach), The Lord Balfour Hotel está a poucos passos de Ocean Drive e Área de compras da Collins Avenue. As comodidades presentes incluem check-in expresso, check-out expresso e jornais de cortesia no saguão. Estacionamento limitado está disponível no local.
baseado em 1.037 avaliações
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Comentários sobre The Lord Balfour Hotel
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