Maingate Kissimmee Hotel

Nothing at all

Tons of it. Let's start from the beginning 1. Worst location. No good places to eat nearby. There is only a good breakfast hotel on the opposite road. But it takes forever to cross on the road 2. The shuttle service which they advertise as free is one of the worst. Thankfully I did not take it in the morning as it runs at 9.30am for Epcot while the rope drop happens between 8.25-8.30am. In the evening took the shuttle back from Epcot. Firstly the bus was late by 20 mins. Then the driver told me to go on a different lane since the shuttle was not going to the hotel. When I went to the other bus it told me it will drop me a mile near to the hotel but actually dropped me 4.5 miles away which was seriously frustrating. So essentially I had to Uber from that place at 11.30 in the night and come to the hotel. Wasted 2hrs and then paid double the fare to come to the hotel. Next morning wrote a letter to the hotel manager clearly explaining the situation and rushed as I had to go to Magic Kingdom. No help/ response from them too and they simply washed of their hands that the shuttle is outsourced to a third party. I mean if that is the case then don't lure travellers by advertising free shuttle to all parks and get your act together 3. No drinking water is provided. When you call the reception and ask for some bottle water it is as if you have asked them for gold or something. Finally found a water station in another property. Overall a pathetic stay. Would strongly recommend to avoid this hotel. The lure of saving a few dollars might be strong while booking but you will repent heavily if you get swayed and trapped in it. BEWARE BEWARE BEWARE! False marketing with absolutely pathetic support

Price.

There was webs in the bathroom and a spider that fell on me while I was showering. The pillows were horrible I did not sleep well and that could be because you could hear everything happening outside.

Location, free parking was great. Many food and shopping options nearby.

Customer service- shuttle sign up not consistent depending on whoever was manning the counter. Front desk NOT answering the phone when we called during the day when we needed shuttle time information.