Pool is great with kid friendly options. Location is perfect for activities.
The upkeep has gone downhill, things out of order or in need of repair / upgrade.
Rooms need updating. Pool dirty. 90% kids. They should advertise this resort as a kids and family resort. Not a good value for the money
Everything was amazing.
How early check out was not the best.
Aging but acceptable property
The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.
Love this hotel!
I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
A Complete Dump
Easy check in
They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.
Nice family resort with water park
I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun.
Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
It's a nice place, bed was so good
Nothing to complain about
Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
The pool was great! The pool staff was excellent and always around if you needed anything!
We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.
Great for families and young kids
The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa.
There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.
Beautiful retreat from busy life
This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
Phoenix tem muito a oferecer desde as suas belas paisagens até à sua rica história. Encontrar o lugar perfeito para ficar pode ser uma grande causa de estresse, mas o Pointe Hilton Squaw Peak Resort leva tudo longe. As suites foram concebidas com tons quentes do sudoeste e as suites e casitas redesenhadas do Agave proporcionam uma experiência totalmente nova para que possa desfrutar. As suites apresentam uma sala de estar separada e televisões de ecrã plano HD. Todas as suites proporcionam uma casa longe de casa para os seus hóspedes. Alguns quartos têm até pátios ou varandas para desfrutar das vistas que a região tem para oferecer. E jantar com belas cadeiras ao ar livre. O Hole-In-The-Wall serve churrasco e comida de conforto num restaurante e bar. Também tem um pátio ao ar livre com vista para a montanha e para a água. O Café Slim Picken serve bebidas refrescantes e refeições ligeiras à beira da piscina. O Bar e Quintal de Rico serve cocktails artesanais num ambiente divertido e descontraída. O Pointe Hilton Squaw Peak Resort oferece várias actividades para os hóspedes e as suas famílias se envolverem. O Parque Aquático River Ranch é um lugar divertido para se refrescar num dos dias notoriamente quentes de Phoenix. O Coyote Camp oferece actividades educativas e amigas da criança para crianças entre os 4 e os 12 anos de idade. O Coyote Camp até oferece um serviço de noite de data para os pais que querem desfrutar de um jantar romântico, enquanto o seu pequeno é bem cuidado. Outras comodidades incluem uma piscina, serviço de quartos, centro de fitness, banheira de hidromassagem, sala de banquetes e spa de serviço completo. O Pointe Hilton Squaw Peak Resort oferece o melhor relaxamento numa bela cidade.
baseado em 1.050 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
Hilton Phoenix Resort at the Peak implementou as seguintes medidas:
Limpeza diária, aumento da disponibilidade de produtos de higienização.
Lobby adaptado ao distanciamento social.