Avaliações de hóspedes
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Todas as avaliações
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Casais
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Famílias
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Negócios
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Individuais
Avaliação geral
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8.8 "A localização é muito boa."10.0 "100%
gostaram dos bares e restaurantes nas proximidades ." 8.9 "89%gostaram da proximidade dos locais para fazer compras ." 8.2 "Fácil de chegar de carro , segundo 82%." 10.0 "Fácil acesso ao aeroporto , segundo 100%." 10.0 "Fácil acesso ao centro da cidade , segundo 100%." -
8.3 "Infraestrutura muito boa de bem-estar e esportes."9.6 "
Excelente área de fitness , segundo a opinião de 96%." -
8.3 "O atendimento é muito bom."9.4 "94% acharam
a equipe muito simpática ." 7.1 "71% afirmaram quea equipe da recepção era ótima ." 9.4 "94% disseram que aequipe de recreação era ótima ." 9.7 "97% disseram que oserviço de concierge foi incrível ." 10.0 "Excelente creche , segundo a opinião de 100%." -
8.1 "A piscina é boa."
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6.6 "O café da manhã é ruim."
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6.1 "Conforto mediano."6.3 "Apenas 63% afirmaram que
os quartos eram suficientemente grandes ." 6.3 "As camas foram consideradas aceitáveis por 63%." 6.1 "Para 61%,o nível de ruído era aceitável ." 6.2 "62% consideraram queo banheiro era espaçoso o suficiente ." -
5.9 "A comida é mediana."5.9 "Apenas 59% ficaram
satisfeitos com o menu ." -
4.3 "Custo-benefício abaixo da média."1.0 "O
preço era muito alto para 90%." -
3.7 "A atmosfera não era boa."1.3 "87%
criticaram a falta de estilo do hotel ." -
3.1 "Conexão de internet muito ruim."1.3 "87% disseram que a
qualidade do Wi-Fi era ruim ."
Avaliação geral
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8.8 "A localização é muito boa."
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8.2 "A piscina é boa."
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8.0 "O atendimento é muito bom."9.3 "93% acharam
a equipe muito simpática ." 7.3 "73% afirmaram quea equipe da recepção era ótima ." -
6.9 "Comodidades medianas."6.3 "63% acharam o
prédio razoável ." -
6.7 "O café da manhã é ruim."
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6.0 "Conforto mediano."6.3 "
As camas foram consideradas aceitáveis por 63%." 6.1 "Apenas 61% afirmaram queos quartos eram suficientemente grandes ." 6.3 "Para 63%,o nível de ruído era aceitável ." -
5.8 "A comida é mediana."
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5.6 "Limpeza mediana."5.7 "Apenas 57% afirmaram que
os quartos estavam suficientemente limpos ." -
4.5 "Custo-benefício abaixo da média."
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3.4 "A atmosfera não era boa."1.2 "88%
criticaram a falta de estilo do hotel ."
Avaliação geral
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8.7 "A localização é muito boa."9.2 "92%
gostaram da proximidade dos locais para fazer compras ." 10.0 "100%gostaram dos bares e restaurantes nas proximidades ." -
8.2 "O atendimento é muito bom."9.3 "93% acharam
a equipe muito simpática ." 9.5 "95% disseram que aequipe de recreação era ótima ." -
8.0 "A piscina é boa."
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6.1 "O café da manhã é ruim."
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6.0 "Conforto mediano."6.4 "Apenas 64% afirmaram que
os quartos eram suficientemente grandes ." 6.1 "As camas foram consideradas aceitáveis por 61%." 5.8 "Para 58%,o nível de ruído era aceitável ." -
5.6 "Os quartos são razoáveis."5.5 "Apenas 55% afirmaram que
os quartos estavam suficientemente limpos ." 6.4 "Apenas 64% afirmaram queos quartos eram suficientemente grandes ." 6.1 "As camas foram consideradas aceitáveis por 61%." 6.1 "61% acharam que aquitinete era razoável ." 6.4 "64% afirmaram quea vista era razoável ." 6.0 "A limpeza do banheiro era mediana , afirmaram 60%" -
5.5 "Limpeza mediana."5.5 "Apenas 55% afirmaram que
os quartos estavam suficientemente limpos ." 5.7 "57% consideraram que alimpeza do hotel era mediana ." 6.0 "A limpeza do banheiro era mediana , afirmaram 60%" -
4.1 "Custo-benefício abaixo da média."0.8 "O
preço era muito alto para 92%." -
3.9 "A atmosfera não era boa."1.6 "84%
criticaram a falta de estilo do hotel ." -
2.7 "Conexão de internet muito ruim."1.1 "89% disseram que a
qualidade do Wi-Fi era ruim ."
Avaliação geral
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8.1 "O atendimento é muito bom."
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5.1 "Os quartos são razoáveis."
Avaliação geral
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8.3 "O atendimento é muito bom."
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6.0 "Conforto mediano."
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5.0 "Os quartos são razoáveis."
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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7.4avaliação de
Aging but acceptable property The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.
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10.0avaliação de
I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
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2.0avaliação de
Easy check in They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.
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8.0avaliação de
I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun. Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
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10.0avaliação de
It's a nice place, bed was so good Nothing to complain about
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7.4avaliação de
Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
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7.7avaliação de
The pool was great! The pool staff was excellent and always around if you needed anything! We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.
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9.4avaliação de
The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa. There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.
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10.0avaliação de
This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
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4.0avaliação de
Dated
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3.1avaliação de
Nothing Hvac was loud. Tv had cords and boxes hanging out the side. Guests ran around screaming and play until 11pm
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6.5avaliação de
The hotel was very kid friendly and beautiful. The river ranch was a blast. Our room was large with a great view. Our room was dirty. It didn't look like the bath tub had been cleaned at all. I had to rinse several hairs down the drain before I could even shower my kids. The carpet was absolutely terrible which became extremely noticeable once my 10 month old started crawling on it. The service was ok some of the staff was super friendly and helpful others were almost rude. All of that being said, I would still stay here again with high hopes of the room being a little cleaner.
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5.7avaliação de
The beds were comfortable. Front desk personnel were friendly and very helpful. The rooms are comfortable but a bit outdated. There was some confusion about my bill, but it was quickly cleared up. Overall the hotel was nice, but a bit dated though the amenities were lacking. Pool was gross - they didn't bother to skim it over 4 days if was there and there were tons of dead bugs including bees and a cockroach. Saturday morning they had no towels and weren't even trying to fix it. Maids entirely blocked the hallway with their carts and didn't bother to move to let us off the elevator. Lazy river is nice when it's not busy, but was very crowded on the weekends.
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10.0avaliação de
We loved the many options of pools. Also, this was the best exercise facility ever! The staff were also very helpful and friendly.
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9.0avaliação de
I was allowed to check in early. The room was nice. I did not know there was a resort fee, not surprised but did not know. The cardio in the fitness center was good. More weights and pin loaded machines are needed. It could also use a Jacuzzi. One pool in the resort should be designated adult only.
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4.0avaliação de
The efficiency of how the rooms were cleaned. For the cost the facilities were very dated.
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10.0avaliação de
I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
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8.0avaliação de
I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun. Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
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10.0avaliação de
It's a nice place, bed was so good Nothing to complain about
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9.4avaliação de
The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa. There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.
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10.0avaliação de
This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
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10.0avaliação de
We loved the many options of pools. Also, this was the best exercise facility ever! The staff were also very helpful and friendly.
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9.0avaliação de
I was allowed to check in early. The room was nice. I did not know there was a resort fee, not surprised but did not know. The cardio in the fitness center was good. More weights and pin loaded machines are needed. It could also use a Jacuzzi. One pool in the resort should be designated adult only.
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7.4avaliação de
Aging but acceptable property The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.
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7.4avaliação de
Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
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7.7avaliação de
The pool was great! The pool staff was excellent and always around if you needed anything! We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.
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2.0avaliação de
Easy check in They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.
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4.0avaliação de
Dated
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3.1avaliação de
Nothing Hvac was loud. Tv had cords and boxes hanging out the side. Guests ran around screaming and play until 11pm
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6.5avaliação de
The hotel was very kid friendly and beautiful. The river ranch was a blast. Our room was large with a great view. Our room was dirty. It didn't look like the bath tub had been cleaned at all. I had to rinse several hairs down the drain before I could even shower my kids. The carpet was absolutely terrible which became extremely noticeable once my 10 month old started crawling on it. The service was ok some of the staff was super friendly and helpful others were almost rude. All of that being said, I would still stay here again with high hopes of the room being a little cleaner.
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5.7avaliação de
The beds were comfortable. Front desk personnel were friendly and very helpful. The rooms are comfortable but a bit outdated. There was some confusion about my bill, but it was quickly cleared up. Overall the hotel was nice, but a bit dated though the amenities were lacking. Pool was gross - they didn't bother to skim it over 4 days if was there and there were tons of dead bugs including bees and a cockroach. Saturday morning they had no towels and weren't even trying to fix it. Maids entirely blocked the hallway with their carts and didn't bother to move to let us off the elevator. Lazy river is nice when it's not busy, but was very crowded on the weekends.
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4.0avaliação de
The efficiency of how the rooms were cleaned. For the cost the facilities were very dated.
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