Best Western InnSuites Phoenix Hotel & Suites

The room had everything I needed to make my stay comfortable. I tried the breakfast and couldn't go back. I had to find other alternatives for breakfast.

Rooms were very nice and modern, front desk staff was curtious and efficient, all staff was friendly

The room was good. The breakfast was good. The service was great! The shower was tight with the water.

Every thing a good hotel should be. Carpet in room was very dirty.

we get free upgrade n/a

Friendly staff, good wifi, decent breakfast Rooms are smoke free, but guests smoke outside everywhere.

Live 2 hours away from Phoenix and had a doctors appt. Opted to stay local the night before to minimize early morning travel. Stayed 2 separate nights (return visit) within the same week. Nite one Junior Suite was PERFECT...except frig didnt work but not a big deal to us. We had nothing to refrigerate. Second stay (2 days later), frig worked, but MASSIVE clog in bathroom tub. I actually removed it. Mound of long hair. That was a little disturbing. I'm sure the staff knew about it because the stopper was removed and the clog exposed, so I assume it was just an over-sight. Overall...great experiences! Broken Frig Hair clog in tub Loud crickets (not your fault...lol)