Palmer House a Hilton Hotel

Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services

Location Beds were lopsided, couldn't sleep on it.

The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.

Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.

Stayed there in the past, I like the lobby bar. Went out for a nice summer night in Chicago. We woke up the next morning and with the blankets moved around, we found someone else's underware at the bottom of the bed.

I was locked out of my room intentially by the hotel because they say they didn't get a credit card for incendentals instead of leaving me a message to that effect. After a long day in Chcago and arms full of bags I had to go back down to the front desk to find this out while my party had to wait in the hallway for me to resolve.

I liked the location and the decor of the room. The room had a little mold in the bathroom and the excuse given by the front desk was that mold is to be expected in a older building. Also, by the elevator on our floor there was a hole in the floor housing an electrical outlet (a safety hazard). For the price, I expected at least a coffee machine for the room.

Great lobby public space and great location Poor attention to detail in room, damp peeling paint in small bathroom, no coffee maker in room.

Historic hotel in great downtown location Booked a king but they didn't have any king or queen rooms left when we checked in and gave us a full. The room was next to the service elevator which we heard all day and night, very annoying and hard to rest. Also we asked for a late check out the following day and had 3 different people knock on our door in the morning well before the 1 PM check out for maid service which we didn't need. Customer service was poor and not what we expected.

It is a nice historic hotel, with beautiful features, and good ambiance. I really liked the surroundings, you have good restaurant nearby, favorite was Millers, and the pizza is incredible, but you might not be able to finish your first slice its so filling. I'm hesitant to complain about the price, since I didn't pay full price, but I'm finding this to be a serious problem with Hilton's. When I called (and checked online) it would have cost me well over $250 to add an additional night to my reservation, but I was able to book through Kayak for half the price. I actually made my reservation four months in advance, and the "conference rate" was more expensive than I could find on Kayak then as well. Bottom line: if you can book a room for $130 because your conference is there, you might as well, but otherwise save your money and stay at the bigger and better La Quinta, its only a short walk, my colleague stayed there and I was actually jealous.