Oxford Suites Downtown Spokane

Not so good.

Prós: We liked the location. The hotel itself was clean and the walking access to downtown Spokane and Riverfront park is fantastic. Even the complementary food and drinks were nice.

Contras: The walls were very thin and the neighbor had a crying baby and toddler that drove us from our room. We understand it's the not the hotel's fault, but when we inquired about being moved to a different room we were met with some rudeness and told to "wait an hour or two" and that they would call the room and request them to quiet down. Good enough. However, the call never happened and the children did not quiet down. We inquired again at the front desk and were told they did not call the room and when we asked why not we again were met with a rude attitude. We left for dinner and returned to a fairly quiet room later that night. At 5:50 AM we were awoke by a phone call to our room phone. A gentleman introduced himself as "Charles from the front desk". He said a computer glitch had occurred and they needed to verify a number of occupants credit card info, we would just need to come to the front desk OR if we want, give him the info over the phone right then. We opted to go to the desk and he opted to hang up before we told him that. Later at the front desk we learned there was no "Charles" that work there. This room was targeted for credit card theft along a number of others and I wouldn't be surprised if he succeeded. We reported this to the front desk and were treated poorly a third time, however the manager did come out to talk to us and take all our info about the phone call and was a very nice person.