Novotel London West

The staff attitudes were amazing and it made me feel entirely welcome and not as if they were fed up of dealing with another guest's naivity. The staff service leaves me smiling whenever I think about it, especially from reception staff, who even recommended activites and locations to do in London. The room quality was even nicer than I expected with plenty of room to move around and to store my stuff.

Handwash soap needs to be provided as if I didn't think to tale my own, there would have been none to use. Instructions as to portion sizes, how room service payment is taken, and how to fill out breakfast room service menus, need to be laid out a lot clearer.