Moods Boutique Hotel

I upgraded last 2 days of vacation for the suite in this hotel. I was so disappointed. I even cancelled another hotel to go here. The price was more than any of the other hotels I stayed in yet standard much lower. Save your money & avoid! Room itself was fine and breakfast decent but not worth the money. It's not hiked up due to some seasonal event, I am comparing to price of other hotels online for exact same dates. It's not worth it. They forgot the robe claimed to be in the room. First day 3 holey towels including one completely threadbare. Got replaced by maid with more holey towels. Towels thin and obviously been washed many times. No tissues in bathroom, horrible blowing your nose with toilet tissue. Bed was comfortable, but the hotel uses this as their selling point. It was nice but the pillows so soft I had to use 4 to prop myself up to read yet my head still felt it was too close to the mattress. The ceiling slopes on the "suite" room they are top floor so window is in ceiling and roof slopes. Kept whacking my head. I am 5ft 6 female. Sofa is not comfortable to rest on for your neck it is shaped weird. It's also very light weight made of 2 pieces pushed together. You have to use your suitcase to push against to stop them from sliding apart. The staff never once asked if everything was ok. I never bothered complaining. It was rated very high... So I started targeting to read the bad reviews and it seems the staff aren't bothered and they offer free Thai massage on all complaints. No money back if it's pre paid. I thought why bother getting stressed out complaining on deaf ears. Save your money go somewhere else for luxury and service.

The design of the hotel is very good. There is no noise from the street. The room was not made after the first day of our stay...

The hotel is in a convenient position in Prague. There is a tram stop nearby (2 minutes walk), the city's transportation system is very good, however it lacks good information for tourists. The hotel is very clean, the staff is wiiling to povide assistance in everything you may need and the hand made beds are superb. However there is not realy a 24hours open bar as it says at the hotel page. Personally I asked for wine at the hotels ground floor bar at 00.20 and the personnel told me that they were out of wine !!! at that momment !!!. It was obvious that the bar was closing and we were an obstacle for the case. We finally had two beers and we returned upstairs to the room. It is not good to advertise 24hours bar if it is not really provided The hotel should advertise the truth about 24hous services.