Madisson Inn Hotel Cartagena

nice clean and open / welcoming entrance; clean and spacious, quiet room

i asked for a towel to be brought up that never came

The location in Boca Grande is good. It is a 10 min ride by cab to the old City, so not bad. The room was very spacious.

The bathtub/shower was quite basic and not covered with tiles (but with cement), so it did not feel very hygienic. The sound isolation of the rooms is really bad (the door is extremely thin), so you can hear everyone from the corridor as if they were in the room. The staff was ok (polite but not overly polite). Most of them do not speak english. The breakfast was ok (nothing exceptional). The laundry service is too expensive. I don't know if it was overpriced because it was around New Year's eve but the price-to-value ratio was not satisfactory (we were offered much more for lower/similar price elsewhere (at least in Bogotta)).

The staff was very nice from the beginning! It was also in a central location that made it easy to get around the city.

The bathrooms door could not be closed or else it was difficult to open again. Breakfast was not the best but had a variety of options. Also the pool is under a shaded area making the water really cold.