Hotel Continental Porto Alegre e Centro de Eventos

Price and location was convenient The only thing I asked when I checked in was a quiet room, and yet they put me right by the elevator and next to the cleaning staff office, which meant that at 6:30 am everyone in that place started talking very loud. No respect of guests who need to rest until 8-8:30.

Staff is helpful. Nice breakfast. The bathroom is not too old fashioned.

Despite the location in a ugly area of the city, it becomes strategic because it's near the bus station and touristic downtown. There was no hairdryer in the bathroom, despite the hotel being rated as four stars hotel.

The hotel is in front of the city´s bus station. The room was decorated with simple and old furniture, but it was quite confortable especially during a sojourn. The hotel wasn´t aware of my reservation until I phoned to confirm it, although I had already received the confirmation from Booking.com. The breakfast wasn´t satisfactory.

The pool was small but nice with a beautiful view of the harbour I arrived at 8.30 am, flying from Curitiba. The staff member behind reception, pointed to my booking form, where it said that I could check in at 12.00. I told him I understood that, but was it possible to check in earlier, as I need to shower and get to a business meeting by 10pm. He said I could have a room if I paid an extra night. I argued, and he was very unsympathetic to my needs. There was no manager on duty to help. Finally on principle I said I would cancel and check into another hotel. Two other staff behind reception told him to go ahead and book me in. So he did, but with mo apology or smile.. he had absolutely no sense of customer service whatsoever. On another note, the area around hotel is quite dangerous....