Holiday Inn Toronto-Airport East

Prós: Beds and linen were great. Enjoyed the pool.

Contras: Had a question for desk clerk in afternoon. Not friendly at all. Day of check out, which is supposed to be at 1200 pm, housekeeping came in my room twice, once at 900 am and again at 1030. Very pushy ...

Prós: Clean room

Contras: You need to pay for parking! There are so many hotels choices in the area; I will not recommend to pay here when it's free elsewhere. Same for breakfast - not included! Also, very noisy late ...

Prós: Not much

Contras: Parking was extra Toilet was stained Silcone in tub falling off Heat and a/c didnt work Drawer (top) in dresser wouldnt open Pool isnt nice either Kids running the halls knocking on random ...

Prós: Bed was great

Contras: I was disappointed that when booking online and said breakfast Was included however the hotel said it didn't indicate that in the reservation and I hadn't saved the email so they would not ...

Prós: Perkins restaurant attached.

Contras: Shuttle service is useless. Listed phone number at the pickup location at terminal 3 was an answering machine. After 40 minute wait I took a taxi.

Bed bugs and lazy housekeeping

Prós: The location was great for what we needed

Contras: Had 3 rooms between the 6 of us and 2 had to switch rooms the first night at 4 am because one of them got bit by a bed bug. No mattress covers oj the beds... Their first room had a plastic bag over the smoke alarm and the window was broken so it would open wider than it should have. Another room had the used soap bar and shampoo bottles from the previous occupant still in the shower which obviously wasn't cleaned and the 3rd room only had 1 towel in it...