Gran Hotel La Hacienda

Far away from the sea. Small family rooms, not worth paying for. Loud music. Bad for family couples with children. No knowledge of English. 3 stars the upmost. Low variety of food. Oil refinery in sight, sometimes odor.

Large pool,wide range of food,local to shops & local transport,Reus airport 20mins by taxi,very clean hotel. no tea or coffee making utencils in rooms, no iron in hotel for pressing clothes,

I have stayed 2-nd time in the hotel and still enjoyed the high level of services and stuff readiness-to-help, especialy in the restorant, bar and front desk which have even been improved since 2007. Also La Pineda is a kids friendly place which helps a lot. Mini clud could be improved. Stuff was friendly but not proactive and not always followed the anounced schedule. Also was difficult to predict the time the room will be cleaned.

The entrance and reception area was very grand. We had specifically booked for the indoor pool and gym facilities but on arrival discovered that all facilities were closed on a Monday which we had not been made aware of. It is close to airport but extremely expensive to get there by taxi approx 35 euros. The information centre at airport were most unhelpful about information regarding the airport shuttle and we were not given any further details when making a booking about how to go about booking aiport shuttle even though we requested that we needed it.

Very clean rooms, helpful staff, hotel central for getting about and the beach. The pool was too cold, being charged for the indoor pool/sauna, the food wasnt always hot.

The hotel was very clean and with tennis courts,paddleballball courts,football area,indoor swimming pool and leisure centre there was always something to do when the sun was not shining and we could not go to the beach or lay by the pool.The daily kids club activities entertained the kids all week aswell. The only negative thing I would say about the hotel is reguarding the hotel bar.We were not staying all inclusive but it seemed most of the other guests were.This led to large ques at the bar as the other quests were making full use of their all inclusive bar tab.The bar staff were unbelievably and it seemed deliberatly slow possibly as a means to stop quests abusing their all inclusive bar tab.