DoubleTree by Hilton Albuquerque

Lady that attended to check in was not friendly at all. It appeared she did not enjoy her job or the service that she was providing to the customers. The cleaning staff was very loud the next morning around 9AM, slamming doors and talking loudly in the hallways. Pillows were very soft and took about 3 of them stacked together to provide any support for neck and head. No refrigerator in room.

The room was warm when I walked in Staff did not seem friendly and the hotel seem outdated; had to pay 12.00 for parking.

The staff were very helpful and nice. The hotel and rooms were outdated.

Everything about this hotel was good -- no complaints about the facilities, service, etc. At 11:30pm I was in bed when other guests of the hotel entered my room -- they had been assigned the SAME room. It was a disturbing situation for paying customers, both myself and for them. Whether this was a system error or human error, please take steps to insure this doesn't happen to future guests.

Thought the hotel chain was a good choice Found disgusting items in food