Coco Key Hotel And Water Resort-Orlando

Great water park - terrible hotel

The water park was amazing! I went with two children aged 4 &6 and they had an amazing time! This was the only redeeming quality for the hotel

This hotel is more in line with a 2 star motel. The building in the picture is misleading as most rooms have exterior corridors which would be fine had the neighborhood been better. There were signs out front advertising “420 delivery.” For those unaware that is drug sales. I was in a black hole for cell phone signal. I was told the internet was down in the entire area only to discover that was a lie and only my building was affected. The air conditioner was a wall unit that sounded as if it was going to take off like an airplane and barely kept the room cool. Mold on the ceiling in the bathroom. Drain in tub not working. No hot water in the shower. No blackout drapes... no curtains at all for that matter. The staff did nothing to resolve any of my issues. I was told to “deal with it.” The only reason I stayed instead of getting another room is the kids fell fast asleep within minutes of arriving at 10pm and we planned to be at the water park the next morning.

Was very loud and noisy late at night and early in morning people were yelling and banging stuff

Poor Customer Care

Location.

Customer representative were very unfriendly, they are either 18 year old or low class ( I mean trashy) . Lack of customer care serice, did not provide a friendly enviroment. Rude or hostile, and I felt like they were short-staff all the time. I waited in line for 25 minutes trying to get 3 towels gor my room. "ON TOP, THEY HAVE HIDDEN FEES THEY ONLY TELL YOU WHEN YOU GET THERE" You are better off paying the extra elsewhere. Good luck to you. Thats the first and last time for me!!!. I told the staff I was going to report them with Corp, they laughed in my face!