Bellagio Las Vegas

Great location

The service was horrible. Checked in at 5:30pm after a super long drive to Vegas and was told our room was not ready. The receptionist didn’t even acknowledge us nor gave us any options. They told us once the room is ready they’ll send us a text message. Dude was not very friendly. An hour later, still no text message. Went over to concierge and inquired about the status. The concierge lady seemed irritated as well and did not greet us. She said our room was ready and wrote down the room number. Oh and by the way, none of the people we encountered gave us directions to our room nor did they take the time to explain where to find the pool, gym, etc. Obviously it’s Vegas and people find their ways around. But c’mon. You work at a hotel. And isn’t it universal to explain to your guests where the rooms are located and where to find the nearest hotel gym etc?

flowers

room reservation not fulfilled , very poor response .