Bally's Las Vegas - Hotel & Casino

Room was clean, king room wasn't available on the first night, but transferring to different room on the second day was easy. There were no amenities in the room like a refrigerator, coffee maker, or microwave. We like to take leftovers when we dine out, and there was no way to store or reheat our food.

I love the large room we stayed in and that there was a mini fridge. The bathroom was spacious also. The online checkout was super convenient! You can't beat the location right in the middle of the Las Vegas strip! Black marker stains were on the sheets. The headboard on our bed did not look like it was cleaned. The counters were definitely not wiped down, there was sticky residue left from the last guests.

Nothing !!! Customer service was horrible. Rooms were dirty, heather didn't work , shower head was broken , the shower room light bolb was burned, whither and waitresses were super rude at the casino , customer service was super poor and I did not enjoy any second of my stay at this hotel. Requested refund but was rejected in very rude wat. Dissatisfied custo r will never return to this hotel !!!

Room was large with good view. Sheets smelled of smoke even though we had non smoking room. $35.00 resort fee for WHAT?? No refrigerator.

Pool area was nice, location is great! In need of updating and deep cleaning! The room we were in was very out dated, and not clean. The beds were old and pillows lumpy. The room was 'smoke free' however it wreaked of cigarettes, and had cigarette burns in the furniture. It is not likely that I will stay at Bally's again.

loved it but couldn't believe Sat they wanted to charge us like 499$..We had to move hotels after staying there the previous two nights cause you wouldn't charge us less for one night. You wouldn't be accommodating for one night during the holiday..we wanted to stay at your hotel on Sat since we had been there 2 days prior. it really ruined our last day there trying to move hotels and move all our things. We should be comped something for this inconvenience. We have always had a great stay with you and this time nope it was bad.

First, location is great! Jubilee tower was ok. Room was clean and larger. Stated we had a 'Strip' view...what we actually saw was the strip from an angle and looked directly at the Paris Eiffel Tower. The staff were polite and nice. With that being said, probably won't stay here again. Supposedly a non smoking room. Walked into the room and someone had to have smoked a joint in it within the previous minutes we arrived. The toilets kept spitting up water saturating the seat (not just my room, other friends that were there said the same) that was gross. The hotel lobby/casino was very smokey and our clothes all stunk of cigarettes. Other casino's have decent circulation systems since smoking is allowed. On two nights during our stay, there was a very loud band playing under the Paris Tower outside and they went until 4am. I know it is Vegas, but that is crazy!

the location the lady who checked me out is cold, has an she doesn't care attitude

Good location and low price. They lied about not having the type of room we had booked--they eventually gave it to us after pretending that the room wasn't available. Generally poor front desk service, even when I went to get a new room key--not just for registration. They charge mandatory resort fees that rival the room cost at times. You cannot avoid second-hand smoke because of how the hotel is laid out and because it allows smoking in the casino.

I liked how it was close to the strip and wasn't to spendy I didn't like the dirty wet towel on our love seat when we walked in and that I never got an email to check out of my room and when I tried calling I was put on hold 4 different times from 15-30 minutes each time

View from the room was phenomenal, room was spacious. Casino was entertaining. Location of Bally's was great, we walked to pretty much everywhere. I think we just got unlucky. We stayed in a room that had key issues, we had to wait for the technician to let us in 'every' time. We used to wait in the room of the family who was traveling with us, and I could tell they did not appreciate the invasion of privacy. It got to a point where my husband actually left the door unlocked when we went out to avoid the hassle of trying to get back in (Very unsafe, but in retrospect I sympathize with him). On our way out when we mentioned this to the front desk, they were unapologetic, which sort of rubbed salt into our wounds. Maybe we'll have a better experience next time if we stay there next time.

It was easy to find, and the parking was good. The overall experience wasn't terrible. Relatively cheap for the location. Check-in staff was very friendly. They waived the resort fee when we complained that our room wasn't ready when they'd told us it would be. We got three messages (email/sms) that the room would be ready any time after 4pm. We arrived at 7pm, and was told that the room wouldn't be ready until 7:30 because the maid was still cleaning. After getting into the room the "cleaning" was not evident: There was a small amount of garbage on the floor in the corners (water bottle, head band, some papers), and the couch had obvious stains on it, and there was a light burnt out in the bathroom. We asked employees for directions while we were there: One sent us in completely the wrong direction, and one was a security guard who was obviously drunk. Nothing terrible, just a whole lot of not-great.

Rita at the Front Desk was great - no wonder she was the employee of the month! Location on the strip was ideal. Had to wait 30 minutes to check in, with only two staff members at the front desk at standard check in time. Furniture in room was dirty and the shower was very small. Bathroom faucet knobs were difficult to turn on and off. Elevator lights and buttons did not always work.

The room was small, beds small and not comfortable. No refrigerator in the room. Bathroom not up-to -date. I Wifi not available. I will not stay at this hotel again. Expensive, and not good

Location Jubilee room had a good view of Paris & Bellagio fountains. Night time the club music was crazy loud until 3:00 am!!! Hotel is dated w/ poor ventilation. I could not get use to the smell. Gym & spa are oddly located, kinda freaky to walk downstairs w/ empty shops in the mornings.

Nothing dirty rooms. Staff unfriendly

You guys really suck.....

Long line at line at hotel registration becuase only one desk clerk was available.