Américas Granada Hotel

The attention

Location

Take a look at the Mercure Hotel In Sao Paulo and get some tips on how to better run the hotel. The infrastructure is there improve upon it.

This is a badly run hotel, the entrance is constantly dirty, the front desk are not the most helpful and do not tell you how the rooms work and what the lights outside the rooms stand for. We stayed they for 4 or 5 days and the room was only cleaned once on the first day. I as a guest had to sweep and make the bed. We had to call for towels. The towels have a funny smell.. The pool is a far from the pics displayed. The water smells and the side walls of the pool are dirty. The bar at the pool is run with a cooler box with limited stuff in it. SAD.. We can not leave our homes with swimming pools and bathrooms for mediocre services like the Granada Hotel. Who ever rated this hotel 8.5 should be stripped of their title.. DO NOT RECOMMEND THIS HOTEL TO ANYONE.