Location, helpfulness and politeness of staff, eating opportunities
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Best of this hotel is the location, rooms are good and confortable, may need a refurbish very soon Staff need trainning some very gebtle some others need improve, the carpet on rooms need to be cleaned, looks very dirty, bathroom shower is very un confortable to kar fast shower even the bathtroom is dpaced enough,
The personal and friendly service
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
Room , location and breakfast (food and view)
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
location convenient; rooms well thought out and laid out; services and staff good.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
Service; size of the room; expresso machine;
Strategically located in a smart place. Some room , still not renovated.
Clean and comfortable. Wonderful powerful shower and nice firm bed with good quality bedding. The extractor in the bathroom didn't seem to work resulting in excessive condensation.
The hotel was very quiet and the bed although hard was very comfortable once we changed to an upgraded and more expensive room. the location was good once we figured out the bus system and where to pick up a bus downtown. the resteraunt that is attatched to the hotel is very unpleasant in the morning and is not well kept. we only ate there once as it didn't look any too clean in the morning. our first room was very old with stained carpets and a really strong smell of smoke. once we paid for an upgrade we were happier by far. the staff was not terribly helpful at this hotel. we are not difficult travellers however there were a number of things we had never seen before such as how to put the key into a slot to turn on the power in the room.
The location of the hotel is great. No doubt I did not get a good view room but overall the experience would good. Clean and comfortable. My only request is for your staffs especially those in the front desk to work with more smile and more friendly. They were not rude but it would be good if we see a smile especially in a foreign land.
The hotel is well located, because in a few minutes on reach the HKG botanical and zoological garden. Nice side to relax and enjoy a quiet break. No complaints at all. Clean rooms and friendly staff. Prices however from Monday to Friday reasonable, Saturday and Sunday too high.
Very silent. I had to pay HK$ 100 per day for the internet, which was very often interrupted.
Although clean, the room was run-down. There was nothing cheery or welcoming about the room - no bedspreads, stained carpet, chipped paint, etc. The room needs to be rennovated.
Central location Slow lift
Location is excellent! Good value for money! Suggest they provide computer internet services for hotel guests, now have to go next door and use one computer in a dark corner and have to stand, extremely inconvenient!!!
Relax and comfort
Can't beat the location and value, Room was clean and the staff was friendly... overall a great experience! Would definitely return. The trick is to show up low expectations and I think you'll be pleasantly surprised. If you're used to staying at the W, then this hotel is not for you. Whoever complains about how small the rooms should not be considered a valid complaint, MINI is in the name of the hotel! Just know that it's perfect for the short stay solo traveler. The only things to note is that maneuvering the shower can be challenging (may have just been specific to my room) and that the bed is very firm. Can hear street noise as with any downtown hotel, but nothing unbearable as long as you're not a light sleeper.
Sadly, apart from the excellent location (very good and Central) and really polite / helpful staff - there wasn't much to like. Rooms are basic (but perhaps about right on the value for money front) while lobby, Wi-Fi is very good The hotel seems to have very poor ventilation & severe humidity issues which requires that air-conditioning is kept on most of the time (even when not in room to prevent condensation). Additionally, sound proofing is very poor and you can hear even the softest of conversations, TV/Audio from adjoining rooms. While room was clean, corridor carpets were stained and dirty. The hotel is also undergoing some kind of repair and upgrade, so I can only hope they get it right soon. Overall, a very uncomfortable two night's sleep.
the location too small rooms
able to walk to certain tourist areas none
Usually reasonable value Massive price fluctuation
Location and hotel staff help
Central location above business district and restaurant/bars with easy access on Mid Levels escalator. plus bus stop right outside and lots of passing taxis.. Rooms are very small (even the harbour view suite), but all very clean with friendly staff.
Smooth check-in; our requests for higher floor and harbourview were met. Extension for dayroom nicely settled for the lower earlier agreed price. Beautiful view due to ceiling-to-floor glass on outside. Location at top of Hong Kong Escalators, brings you easily to outgoing area soho and back. Rest of facilities (gym, pool) not used but were in good order. Room rates may change quite a bit on a daily basis (eg: hkd 570 vs 950 for dayroom extension). The free wifi-reception in the room at times not strong enough, in hallway ok though.
Food & Beverage quality in coffee shop very small rooms and bed to small and uncomfortable, no contact from management even though I was a long stay guest
Free wireless internet in the room
Rooms were made up promptly each day. Very clean. Rooms are small. Clock did not work. Location is only fair.
Convenient location, clean modern room, helpful staff, free city shuttle service, value for money The rooms are small but nicely laid out.