The resort is thoughtfully layed out. The location is great. House keeping service was great. In my 3 day stay, I only ate at the resort. I got the worst food poisoning. I believe it was the Mediterranean platter poolside. I advised the reception desk and they just said they were sorry. No management followed up with me. For that I will not go back.
Very clean and well staffed. Nicks and dimed you for activities that are normally included in the "resort fee" at comparable resorts
Nice and quiet place.Staff was great,clean and updated rooms. The lagoon looks awesome on the picture,but in reality is a small pond, not even kids can swim there.This picture is a joke .Room was 250$ which ok,plus 85$ taxes and other fees and on the top 45$ resort fee.(we didnt take any extras).Nobody expect 380$ for one night.
My family and I absolutely love this resort this is our second year coming here. I can't think of a single thing I would change. The staff is great and everyone is always smiling at Hawks Cay. Would highly recommend this place to anyone looking for a great family vacation.
We upgraded to a Junior Suite when we arrived and were very happy with the room. Layout was great, we had a great view. It was too cold to utilize the pool or any of the outdoor dun stuff. While it deterred us, there were from crazy people laying by the pool in Parkas! Food was great - we only ate the breakfast Buffet Were got there around 8is, we were looking for something light to eat and a couple of drinks. When we sat down we were handed to Alma restaurant menu which is their fine dining restaurant. We were told that they took away the bar menu. Only other thing I noticed was that the gym was way to small. Felt claustrophobic and like they had just shoved every piece of equipmen that they could into this little tiny room.
Everything fun under the sun different zones for different vibes you want to feel tranquility pool for adults only, 24 hour pool for the entire family, kids play zone with pirate slide waterworks, with additional pool, beautiful property, free trams The valet (Dwight) was rude and standoffish. Georgina at the breakfast buffet was straight nasty and just needs to be fired after basically scolding my child, or have additional "training" I think the Dolphins could have done a better job dealing with the guests
Location, scenic, quiet Ageing facility, Wi-Fi coverage
Great location isolated on a key, but close to other cities. There is plenty to do - snorkel, scuba, tennis, parasail, fish, or hang out on the great grounds. The facilities are well laid out, with family and adult only areas. It was a bit pricey but we booked late for the holidays. The food onsite was good but not excellent. You are very close to other restaurants though in Marathon and Islamorado.
Staff was great and very helpful. We stayed in a marina villa. It was perfect for our family of 5 (3 adult children) plus grandmom! The kitchen was well equipped, full size fridge and dishwasher. There was a washer and dryer in the second bathroom. The men loved the accessibility to fishing/ charters. The women loved the spa. The location of the resort is perfect. We could venture out to Islamorada(20-25 minutes) and get to Key West (1:15-20) too. Marathon is very close and you have access there to gas stations and grocery stores. There were planned activities everyday for all ages, although they usually cost extra. The wifi was very spotty despite having a router in the villa. Room service was a bit rude and unaccommodating. We only ordered once, so maybe it was just one person that left a bad taste. It would have been helpful to have some sponges/dish towels in the kitchen along with a few basics like salt and pepper and coffee filters.
Location Nice pool Odor of room's carpet Lack of towels and accessories for quantity of people in room
Beautiful lighthouse behind the hotel. Rooms were clean. Staff was friendly. Nice size bathroom with shower head. The pull out sofa had white mold growing on the bottom of it. The room also had a funny smell the first day we were there. I prepaid through Kayak but the hotel tried to charge me the full room rate when I was checking out (over $115 more than I originally paid).
I enjoyed the peace and quiet! We've stayed at Tranquility Bay before, so I knew what to expect. Our room was clean and fresh each day. More eating spots or hidden away vending machines...
We loved our condo, the proximity to the pool and beach, the grounds, and the Tiki Bar!
Key Lime Martini!! I liked our Waiter (Cheryl)@Butterfly restaurant and Bartender@ Tiki (Styphon)... Too much attention to what one can't do!!! Makes a coldness about the place, to be soo nice.
We stayed there for one night with another couple. We enjoyed it so very much and will be returning. It is more beautiful than we had all expected. Great bang for the buck!
Nice rooms, beautiful pools, etc No possibility to print out check-in documents, very unfriendly staff. No reaction on complaints
The 2-bdrm beach house was charming, immaculate, very comfortable and spacious. The beach was very nice and quite large. The Butterfly Cafe on the premises was an excellent restaurant. Our neighbors were playing some loud music. It stopped after about an hour, so we never complained.
Great Position, and very nice accomodation, beautiful grounds. Nearby, Steak and Lobster restaurant worth a visit, proper American food at reasonable prices Service charges and Taxes jack up the already hefty costs. Beach Bar chaged $5 for a very small fruit juice for the children PLUS 18% service. Kitchen ware not very comprehensive, lack of furniture in lesser bedrooms.
Very peaceful, lots of grounds, it doesn't have the feel of lots of people on property.An adults pool. Several different areas on the property to relax - adult pool, lagoon pool huge beach for the keys Yes - the room did not have a few things that should be standard in the room - glassware, toaster It took several calls to the front desk, an approach to a housekeeping person and then finally a walk to the front desk - 3 hours to get 4 little glass's for the room.
Great! Beautiful accomodations. Nice facility! Odd smell out by beach
Beautiful property, large rooms, full kitchen, balconies off each bedroom and back porch off living room. Incredible sunset views from beach. Huge, family-friendly pool with exquisite landscaping. Awesome workout facility. Need mats inside back door, the tile floors were very slippery. Housekeeping does not come daily. I would have liked to have the beds made and floors swept daily.
The resort had excellent facilities for self catering and a restful holiday. Beautiful grounds, spacious villas - we had a 3 bedroom villa for a family of four, which would easily have slept 6 and 8 at a push. No, we loved everything
Very clean. Friendly staff.
Good value for a hotel room in the Keys. Extra money for a suite definitely worth it.
Great breakfast, restaurant, and lounge. Very clean Everything was great
Marathon provided a base for escaping to Key West and offered the Dolphin Research Center, the Turtle Hospital and it isn't that far from the Everglades. The food in Marathon is exceptional. Every time we went out for lunch or dinner, the establishments met or exceeded our expectations. Great hotel.
The hotel was terrible, the bathroom was dirty. Te air conditioner didn't work. There was no parking I had to park outside the hotel. I was a terrible experience I will not recommend this hotel to anyone
Staff was friendly. Rooms were nice. Bathroom was updated. Free wifi. Pretty much everything was spot on. Not a luxury place but great for the price Couldn't get the wifi to work.
waterfront Bad wifi
Comfortable bed, has kitchen, microwave, fridge WiFi cooking utensils, next to some waterway. Front desk lady dark skin was very nice fast service Tv was small only in one room and first entering room it smells like bleach
Location was good. It was on the cheaper side for spring break. Well, like they say... You get what you pay for. Pool closes at 10. Rooms looked like a 10x10 cell with converter blocks painted hospital white. Minimal customer service. "Coffee on the dock" was a Themis of coffee that was put out at 7am and empty by 730am. Office doesn't open til 8, so that gave us plenty of time to wait for the refill.
i liked the facilities provided to us, Kitchen etc was ready to use and the cleanliness of the room WiFi connectivity was horrible.
I liked the location the office staff was very rude
I spent a night in this hotel in room 125 and from the get go it was not a good experience. The room was not clean, the staff at the front desk was borderline rude. The next morning the toilet was spilling water from underneath when flushed and we were not able to use it. They gave us a room with an electrical stove (we did not ask for it) and the stove was extremely dirty and the microwave was rusted inside. We paid $144 for this place and with a couple of extra $40 could have booked a much better and cleaned hotel room. Bottom line, we packed our things and left asap. Do not recommend this place.
Not a thing Windows were missing glass, a/c didn't work (and it's the middle of summer!) Animal feces all over the floor. Dirty stained towels. They put us in the wrong room and when we complained they said "oh well, we're completely booked". No housekeeping in 5 days... They refused to give any money back or compensate us in any way. WORST hotel, WORST staff. Ruined our honeymoon!
Very clean quaint old style Florida rooms!! Love the screened in porch to sit and relax on! Will definitely stay again and again! Great tile floors just have to watch any baby walking or crawling
Location and the large queen mattress was awesome! Cost of the boat slip and trailer parking.
Charming old resort hotel with unique architecture, a boat dock area, and pool. Our room had a nice screened porch (Florida room) and a little kitchen area and we were able to park at our door. We were only there one night and didn't use the pool. We were able to brave the highway crossing on foot to have breakfast at a nice little diner.
Cute little front porch with a spacious room with two double beds and a refrigerator. Beds were very comfortable and seemed clean. I would definitely stay here again. A little mold in the bathroom shower and a little smell on entry into the room.
great size room for the $. housekeeping could have paid a little more attention to the details, like the goo on one of the bedspreads. but other than that it was ok.
The best hotel I ever lived. Several days passed, but the bright feeling from that hotel is still fresh in my mind.mordern,delighted, and perfect location. no.
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Very beautiful dÃ©cor and furnishings. Great pool and outdoor area with great views, hammocks. Lovely place. No it was great.
The room was clean & new. The pool area was really nice with a good bar. The server provided excellent service. The fireplace outside the dining area was a good place to hang out and also the small beach area . Overall the stay was very memorable
Location and Pool. Great staff. I see new hotel growing pains here and there Housekeeping needs to understand elevator needs to be cleaned also. Wife got food poisoning at hot breakfast. Mine also was not good...and it was not free.
Great stay. Beautiful view from the pool area. Pricey food list. No complimentary breakfast. Even coffee is pricey and not free.
The hotel was very clean and had really nice decorations. The front desk people gave us good recommendations for the area. We loved our spacious room. Everything was laid out perfectly. The pool area is beautiful. We were disappointed that we couldn't access the beach/ocean.
Lives up to its 3 star rating. No
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The cleanliness of the hotel, knowledgeable and quick response from staff. The maid service was excellent, they brought fresh towels, and coffee as requested. Beautiful interior decoration, soft beds and very soft pillows. Breathtaking view from pool! I would have given all 10 stars but be aware that they add on a credit to your room for about $75 extra charge which I was not aware of until it was time for payment. The 'credit' is for bar tab, food, etc.
Very close to seafood center of Marathon. Good value for location. Nope. Well just that they need to be a clearer on their "beach" Its really a coral rock bulkhead
Rooms were updated, clean and comfortable. Property is run down and in need of updateing and cleaning.
hotel is old, with very little amenities.
Grounds are nice despite needing some maintenance. Direct access to marina. Cute but minimal room decor. Understaffed. Front desk manager rude and incompetent. Room not serviced prior to arrival or for entire length of stay. Expect to be told by the front house manager that you're lying about room issues, especially if requesting your room to be serviced, needing towels or amenities. Aggressive mosquitos on the grounds, in the hallways, and especially in the rooms, so the room patios are useless. No pool/water activity towels, so expect to hoard bath towels in your room. Contrary to the hotel's sales pitch from their reservation agents at B Hotels, there are no bikes included with your resort fee. In fact, absolutely nothing is provided for your resort fee. Overpriced for the quality of accommodations and extreme lack of service. Feels like a cheap motel that was nicely renovated, but kept the same staff and same poor level of service (read: none).
It was very expensive for the quality - room not to clean - staff not very nice. The site was also the most horrible in the Keys, in not recommend the city of Marathon in the Keys.
Nice property with clean rooms. Great spot to see sunset and a very nice large pool. Beach is small rocky and too close to Marina. Beach too close to Marina. Property really for boater transients so mainly older retired people.
The outside was ok the rooms, were not nice at all.... Did not like the room, it had an uncoftably strong huminity smell and the wall paper was coming off due to the mold between the wall and the paper, also the shower was cloged and very uncoftable to use,
GOOD HOTEL AND LOCATION THE STAFF VERY POOR
Value, location, pool. Okay for sleep. Very limited room amenities.
Location...although restaurants are a few Mile's away No internet available with limited office hours available
The couple of people that we met who live there. Left do not disturb on door, they were in there after we left! Turned lite on during the night, cockroaches!! Left the lights on the rest of the night. Left at 5am! (exhausted from no sleep) Afraid to bring luggage in from the car so we dont get bugs!!
It was convenient and clean (though it had a somewhat strong bleach smell upon checking in). There was no electrical outlet in the bathroom for a hair dryer and the outlet located in the bedroom had no mirror for styling one's hair. Only coffee provided was decaf. Pool was out-of-service upon check in (in July in FL !!).
location and price and it had a pool no clock in the room. they couldn't find a replacement and we needed to get up early one morning. had our son call to wake us up since the staff doesn't come in until 9 a.m. also no plug in in the bathroom for the blow dryer.
Cleanliness of the room far exceeded what I have was expecting. My experienced in other major hotel chains as of late have been poor. Everything worked and property was very quite.
good value and location for sleep limited room amenities; microwave is not working well.
Room is large and clean. Water pressure in bathroom is low. No writing desk.
Small, nothing fancy, an inexpensive place to spend the night on the way somewhere else.
Yes, it reeked of cleaning chemicals; there was so much bleach (or whatever they used) the floor was slippery.
Sleep well over all , but a tiny bit nosy. somewhat noisy.
great idea, floating rooms by the pier and beautiful view of the bay near marathon, if you like fun unique places and don't care about luxury it's a great affordable place near key west
Nothing Mosquitoes every where, dirty rooms, no lights in room, dirty all over the room, poor quality service, poor quality tv and out dated, no wifi, no breakfast, towels in very bad condition as well as bed clothings, bugs in bed and in rooms, food stuck on cling lamps, it had missing light bulbs, mildew on ceiling and walls. Terrible stay, I could go on, not even 1 star...
The charms of their one room cottages and th private feel. The pillows were very uncomfortable
Spacious place. Prices are very good. Shower head is too LOW!
The staff was nice and everything was ready. The fire alarm started to beep at 5am Because it wanted batteries. I could not turn it off.
Very cute, old timey-Keys and very tropical and relaxing. Boats included with package. It wasn't until after I booked the reservation that a 15% gratuity was added and the only way to "get out of" the reservation was with a 35.00 cancellation fee. Never told of the 15% fee prior.
The room and location were great the fact that it included the motor boat was a plus. These are not complaints but suggestions:
The boat that comes with the room and the onsite restaurant also the location.
Driving motorboats to the riffs
Relativel nicely located directly on the beach, easy to find Pretty worn out, not in good shape, not clean at all, sometimes shower, TV and Toilette didn't work
The beach, but the wind was blowing 30 mph from the East the days we were there and we could not use any of the items offered. Our room was under the kitchen that was in operation until 10:00 pm and opened at 7:00 am. Was very noisy. also the fan did not work in the bathroom.
Friendly staff;Great location;Excellent breakfast included;Nice fishing pier;Moody 1950s atmosphere and1950s music;Excellent restaurant menu;Nice waterside sandy esplanade(not really a beach)great for sunbathing and nocturnal stargazing; Use of outboard motorboats available for fishing included in the price;Plenty of pillows;Nice jacuzzi and pool. Rooms(at least ours)urgently need cosmetic surgery,specially the bathroom(rust-stained fixtures and long dead insects on top of the shower enclosure);The AC could barely keep up even if (noisily)working non stop around the clock;Decor dates from the 1950s and appears original;Restaurant menu prices extremely high,at Coral Gables levels(making us avoid eating there);The motel was probably top notch circa 1958 but now looks run down and not in my opinion a $150.00 a night hotel,even with the included features;With a good remodeling and updating it would be a great place again ;At this time I must have reservations about recommending it as not good value for the money(I can get a Hilton on Cocoa Beach for $100 a night at this time of the year
The staff were extremely friendly and accommodating. I would recommend staying here. Keep in mind that this is not a luxery hotel. Families, those seeking relaxation should stay here. I would consider this hotel as "old Florida".
On the beach location, use of motorboat, kayaks and pedalloes. On arrival, charging us another $100 on top for taxes.
It is the best value for the money on Marathon Key! Great efficiency cottages, nice setting, outstanding and friendly staff, all for a reasonable price.
We did not get the room we reserve via Bookinkg.com, there was none of that kind available even though we paid for it (higher price)
Simple, inexpensive & clean. I don't spend too much time in my room so it met my needs.
I liked the fact a dock and boat ramp was there. We were able to rinse off our kayak fishing gear and clean the fish we caught easily. It was nice to take a quick dip in the pool every evening when we came back from being in the ocean. No internet access even though it was advertised, and no one that could help us get it.
refrigerator microwave and ice
free kayak & opportunities to kayak with manatees. the refrigerator didn't work. This stove didn't work. The washer and dryer didn't work.
Was extremely friendly and helpful.
I felt that the managers were very helpful and what they told me about their place was exactly what I got especially Ed.
The whole experience was great from beginning to end.The staff was excellent the room was ok.The location was great close to stores and restaurants. Will stay again. The floor needs to be moped more the door knob to the bath needs to be fixed.
Very friendly staff.
Cute and clean
Loved the ambiance. Leila was a great host. I was able to get the room I wanted Refrigerator smelled like fish