Hotéis em Fairfax, Cleveland

Prós: Club level breakfast, large rooms, quiet

Contras: Club level lounge closes at 10pm. Should be open later for the club level members More water bottles should be offered, but this maybe have been offered if I had just called the front desk and asked which I did not.

Prós: Easy access to the clinic

Contras: Everything was superb!

Prós: Every person that I had contact with were extremely kind and considerate.

Prós: Proximity to Cleveland Clinic Hospital resources. Intercontinental was spotless, the staff was professional, friendly and helpful.

Contras: It would've been nice to enjoy an indoor swimming pool, or any pool for that matter.

Prós: Table 45 is a great restaurant. While staying at the Intercontinental, we ate there every night, partly for convenience, but mainly because the menu was varied and interesting, the food was well prepared and the service was excellent. The sous vide lamb was one of the best tasting and textured lamb dishes I've ever eaten.

Contras: We had a minor snafu at the desk on arrival, but the manager sent up an apology and a generous gift in recompense, then called to make sure we felt we had been made whole. His concern more than made up for the minor inconvenience. The fan of the heating system in the room was loud enough that we had to turn it off even when we could have used it. That might have been particular to our room, however. The equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement.

Prós: The people were outstanding! The Bartender who I had not met, remembered me on night three, because at dinner on night one I ordered a special drink. They made me feel very comfortable and were real pros. All Staff were very courteous.

Contras: The water fixtures were loose, not fastened properly.

Prós: Very nice

Prós: The location

Contras: My air conditioner was broken in my room. When relaying this upon checkout i was not offered any compensation. I'm highly disappointed in my customer service experience

Prós: AC in the room broken and wasn’t fixed despite calling for 2 days Room cleaning service is sub-optimal

Prós: The hotel room was spacious. The hotel staff was very friendly and very helpful. It is conveniently located next to Cleveland Clinic and can take the skyway to the clinic.

Contras: The view was okay. Room was noisy because we kept hearing helicopters landing and taking off. The room was clean but looked a little worn.

Prós: Breakfast buffet offered a wide selection of healthy options, nicely displayed and delicious. The location of breakfast on the club floor was a convenient and a relaxing space. Kudos to Anntoinette P. the hostess, she is great!

Prós: Perfect location for patients and visitors of patients to Cleveland Clinic

Contras: Restaurant food was so-so and coffee was not good. Fortunately Starbucks was nearby.

Prós: Elevator were nice and smooth riding. I hate elevators so it was really nice.

Contras: The restaurant. Grab & go sandwiches were dry. Not enough creamer options. For being close to the Cleveland Clinic I would think they have more chooses for people with dietary issues. Had coffee at $3.50 & didn’t realize that you could pay $3 f

Contras: There was a lady who was rude to the ppl I’m the pool area it was 7:30 and she kept saying the pool was closing we later found out it didn’t close until 10.

Prós: The staff were very nice, even when they were very busy. Courteous and friendly!

Contras: It wasn't clean enough, lots of places weren't dusted and it had really piled up. They didn't replenish the coffee the first day, on the second they left all decaf. It was very noisy, could hear people in other rooms, in the hallway, and doors opening and closing. The windows were dirty!

Prós: The valets for parking were super friendly and efficient.

Prós: Variety good, expensive for breakfast

Contras: Valet parking is high and charged everyday, even if you do not take car out. Service is slow.

Prós: Easy check in and out, valet parking

Contras: Food

Prós: Closeness to things

Prós: Convenient to Case Western Reserve Medical Education Building. Within walking distance and safe. Staff was awesome and helpful. Everything was clean

Contras: No complaints

Prós: Looks recently renovated. There is a cafe/restaurant and bar. Food was okay and drinks were overpriced. Overall it was nice. The front desk was very friendly.

Contras: Room was dirty. There was hair from previous occupant all over the bathroom. Bottom of the shower was not cleaned well there was black mold. Glass shower door was dirty and bathroom mirror had a film on it. Comforter also had hair all over it.

Prós: Location to destination.

Contras: Room was clean; however, special attention should be paid to the shower. Kind of needed a bit of a scrub. Hair from pervious occupants and such. The rest of the bathroom and room was very clean.

Prós: The area that it is located in, and comfortable beds.

Contras: Stains in the hallway, some light fixtures in hallway were bent and damaged.

Contras: Did not know parking was an additional price. Would have liked breakfast included or for a nominal fee as a guest.