It was great the rooms are very nice and cozy
Location Everything except staff and location room smelled so bad i didn't feel clean I didn't want to leave anything on the floor and we went to the nearest Wal-Mart to buy things to make the room smell better at least and bought pillow covers if we would have been able to our money I would have taken it back and ran.
I absolutely LOVED the staff! They were welcoming and genuinely nice! Also the pillows were the most comfortable pillows I've ever encountered at a hotel. Hard to get parking in the mornings on the weekend because of the pancake house near by. It wasn't too bad but it made it unpleasant when we had to run back to our hotel to get something we forgot and we couldn't find parking.
We stayed here one night. A wonderful location, great sized room, great experience, and my favorite part was the gym in the building because they had perfect equipment to get in a great workout. Nothing I didn't like.
Location Cleanliness of room. Dirty towels were hung up.
Value for the dollar was good on short mitive
Clean room staff was great
Nice room... pretty clean. I've stayed in best westerns before. I think this was the nicest so far. Our room key didn't work first go, but it was resolved quick.
Customer service rep Hector did EVERYTHING to make up for all of Cheryl's lack of helpfulness. Customer service rep Cheryl lacks ALL the qualities needed to be in the position she is in.
Clean rooms and over all loved our stay Upon check in both of the ladies were helping a group and didn't acknowledge us Or other customers till I spoke up
Hearty and plentiful breakfast, nicely equipped and tastefully decorated rooms, comfortable beds and pillows, quiet noise levels, very attentive and friendly staff (our housekeeper Carmen on the 4th floor provided the best service. She always gave me more than what I asked for. Made my family very comfortable) Elevators and hallways were very warm, humid, and uncomfortable; It was a huge hassle to get in and out of the hotel just to get to my car because there was really only one elevator area. Would be nice if one could use the stairs to access their floors as well as another option. I don't mind the extra exercise. Could not use my key card to enter through the alternative West side entrance after 10 PM. I was in room 409 so it would've been shorter for me to just go up the stairs or enter from that other entrance as my vehicle was always parked more toward the West side.
The staff was wonderful! the other female manager were very helpful and welcoming. Room was very clean, beds have both soft and firm pillow which makes getting comfy much easier!
The staff was amazing...very helpful and kind. The a/c in the room was the up to par.
Fantastic staff! I've never been treated so well by hotel staff. Plus the hotel is so close to the trolley
This guest did not leave comments about this hotel.
Met or exceeded all expectations. None.
The room was larger and nicer than described. No.
This guest did not leave comments about this hotel.
Close to Sea World and cleanliness.
The Front desk Mangager. Hmmm...Lobby was a bit small.
This guest did not leave comments about this hotel.
Clean interior rooms, friendly helpful staff, decent location (about 20 min.) to Balboa Park, Sea World, and other attractions. Ample parking, even on a holiday, and a well lit parking lot. Mini fridge was not working properly, but they did promptly exchange for a working unit. When using the business center to print, the paper jammed in the printer and then the ink was dried up, they did fix it was it was a time consuming hassle.
Nothing Worse customer servise, toilet didn't work, had to fix it my self
The location was ok. There was no closet to hang cloths. There was no in room coffee. The air conditioner did not cool. The place was put together like an after thought.
The staff member when we checked out took us to the trolley station in his truck. As we had lots of bags this was appreciated. The description of the hotel listed cots and cribs as avaialble. When we arrived there were no cots or cribs in the hotel, and they were removed years before. I was extremly angry, and they offered me a fold out sofa bed, which was the only option. The hotel is shabby and in need of a renovation.
Leaving Staying! Had already committed for three nights unfortunately because I had bought through third party online. We wanted to cancel before the first night.
It was close to the freeway. I called the front desk and told them that the iron in my room was not working well and if I could have another one. He said yes he would send me one. I left the room and saw the maid on the way out and even mentioned that I was expecting another iron. I never received another iron and it was very frustrating. Also, the furniture in my room was old and broken and needs to be replaced.
Loved the no. of channels they had on cable. And the motel location was great, right next to a MacDonald's so we could easily forgo the undesired complimentary breakfast, & across was a 24-hr Denny's for a quick fix of late dinner. 5mins drive to the outlets. It seriously was a very basic accommodation for a short weekend getaway. U may find some parts of the room, esp. the bathroom, which makes one slightly uncomfortable at 1st sight, but looking past that, if u'r seriously just looking for a place to lay ur heads for the nite, it is still acceptable.
Not to much The tv did not work right. The screen was completely green they said that the cable company has a technician coming to fix them soon. The morning breakfast had very very little verities (oatmeal only). Not worth the price more like a motel 6
How friendly everyone was The carpet in my room felt gross. I couldn't walk barefoot
The hotel was in a great location, near the Gaslamp quarter, friendly staff, and could sit outside and have a great view of the water. When we checked in we were asked if we wanted to upgrade to a bay view for $20. However, when we checked out we were actually charged $30/night for a total of $60 (so $40 more than we were expecting). The view wasn't that great, but wasn't terrible. It was almost a $600 stay (with the upgrade) and it may seem silly, but we were on a super strict budget so $40 more actually was a challenge for us. Also, the room only went down to 65 degrees and our room was quite warm so that did make sleeping a challenge. Overall, a pretty decent experience but disappointed that the hotel itself overcharged.
Clean Horrible View
Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
The hotel was nice Hotel was expensive
Great location, rooms are spacious, lobby and building are beautiful. 5 minute walk from Gaslamp, 5 minute drive from Seaport Village and close to everything else. Staff was very friendly and accomodating.
Great location. And close to restaurants
Excellent location All charges are extra Parking extra Water extra in room
Loved the comfort of the hotel and the location Nothing
Location is great. The view from our room was beautiful. Comfy and clean room. Too expensive. $35-$50 for parking. 18% gratuity upcharge for everything along with all their fees. No fridge in room. Ac didn't work well.
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
Location and views Paying $35 a day to parking
Location Given room with bad view. When others were available with good view.
Very peaceful and quite. Pool Needs microwave in the rooms & better tv programing
I liked the location of the hotel since it was near to a trolley station and the bus station. The hotel staff were professional. I did not like breakfast options in the hotel. Continental breakfast should not be limited to "Muffins only".
The location wasn't too far from everything and the room was clean Extremely loud people next to us and the Internet never worked. If you get the Internet, pay for it inside the office and not online. That way if it doesn't work they can refund it for you
Nothing much Nothing much
Clean and people there very friendly!
It was fair price and big room, ideally for a stay for a night or two. The hostel was close to a road and a bit noisy.
Price was right. Free coffee. No frills.
It was a clean comfortable roomand I would stay there again Everything was perfect there so I liked everything
The place is clean, quiet, comfortable! No microwave
The price was excellent and the room was very accommodating. However, I booked 2 weeks in advance and the price would have been a lot higher if I booked later. I now search for Good Nite Inn's when I travel to other locations for business. I booked on line. Prior to traveling, I called Good Nite Inn to confirm my reservation. They said there was no reservation under my name. I called Booking.com and they said they faxed and also emailed my reservation. Then I was placed on hold while the booking.com representative called the Inn. After booking.com's call, Good Nite Inn said they found my reservation number.
In compare to money that I paid it was good totally. Just 2/7 nights cleaner forgot to bring us soaps and shampoos!
Price Dirty, and stained carpet.
The hotel actually looks amazing. The room is a little small.
The room was very nicely updated. There's an iPod dock and cable TV. An armor has plenty of space for a suitcase, clothes, and features a full length mirror. The bed was comfortable and I absolutely loved the shower. Their breakfast is great too and is featured until 11am - a huge plus to those that sleep in. Nothing really
Staff was the most kind and helpful and the facility was great and clean.
The hotel was a fifteen minute drive from Gaslamp which was where we spent New Years Eve. It was a cute little hotel that you'll see the minute you turn from the freeway. It's hard to miss the bright red accent on its exterior. They do have a "private" parking "structure." I have quotation marks because the spots in the structure are really small. The good thing is you need a key card to access the parking area. The lobby is small but cozy. The front desk staff was great both on the night we checked in and the day after. We were offered champagne and water during check in - probably cause it was New Years. The room itself was clean and the beds were comfortable. The flooring was carpet which was a first for me. The bathroom space were well utilized i.e. it was small but you weren't bumping into anything. Maybe I didn't look hard enough but there wasn't a fridge of any sort which took away the possibility of bringing take out back to the room with us. The sink was a tad shallow.
I wouldn't be able to say anything negative about this hotel , I re-read the review and was reconsidering my stay but it was a last minute choice so went with the flow , upon arrival it was a little weird , checked in with Jonathan that was very welcoming ,staff rated they were very polite and very helpful , room wise it was perfect for the night , clean , has all the basic things you need , and it suits well for the the pricing . I would coming back to this hotel when I visit San Diego !!!!
We stayed here on our honeymoon the place was great room was small but loved the place would love to stay here again Size of the room it was small but for just the 2 of us it was perfect size close to a lot via i-5
Modern interior, very clean. We enjoy the comfort and convenience of the Hotel. Wish they offord a two suite room.
We always enjoy are stay. Accommodation's are always available. And the rooms are very clean. Plus, we are close to beaches, malls and resturants. The rooms were a bit small.
Stayed in coronado bay view room -- nice view, and quiet/relaxing at night. Pools not crowded. Hairy bathrobes left in closet from prior guest; multiple calls to get new robes, and dirty robes not removed (we ended up leaving them outside in the hall). Tiny/claustrophobic shower. Location is ok, but you have to drive to get to a decent beach. Probably not worth $300+/night. Will try the Del next time.
Front desk did not have my reservation. Good thing I had my 3 page printed confirmation in the car.
We were on out 19th wedding anniversary celebration and we wanted to get away from the city, so decided to go local. Just on the other side of the Coronado bridge we found this nice secluded resort property right on the water. When we checked in, a wonderful receptionist upgraded our room to a suite and we were literally right in front of the bay with a gorgeous view of the city and the bay. Room and the badgering were very spacious in the grand view suite. Extra large tub was very nice. Bed was super comfortable. Resort is pretty spread out, so it didn't feel crowded even in the middle of the Summer. We will bring our whole family here next time. Breakfast buffet at Market cafe wasn't that great for $25 per person. Also $29 for self parking. For the money they charged for the room that should be included. Pool area isn't all that grand. Adequate though.
Our check in was very late
For the money that we spend to stay at the hotel, I felt the $10/day fee to use the work out facility was unwarranted. Not only that, the US is the heaviest country in the world and yet our upper scale hotels feel the need to charge for their workout facility. Their competitors do not charge to work out
Size of the room, view from the room, the spa and the courtesy of the staff
The staff was very friendly! We loved the shuttle into town and to the beach, great perk! Breakfast from The Market was pretty good and came out quickly. Beds were comfortable. Every room has a balcony which is awesome! We had a couples massage at Sea Spa, I had Nancy who I highly recommend! Our TV was broken, which they replaced and credited us a free movie. Bathroom and room in general was a little dirty; looked like something had spilled on the tv stand and wasn't cleaned, hairs in bathroom and in sink. Our view was basically of other balconies and the side parking lot, which was a bummer with paying so much to stay there. The Sea Spa area seemed a little run down. I feel it wasn't worth the money- it was more of a 3.5 star experience when I was expecting a 5 star from Loews.
the housekeeping staff very sweet it has ants. they just wanted to move us after we were told other rooms have them also
Very quiet environment and the people at the desk were very friendly. Little mold on the wall in a shower and the curtains.
The price Ants in the room, sheets not changed...the indentation of previous guest still imprinted on sheet and bedding. ONE ONLY electrical outlet. TV, Cable and Fridge all plugged into one outlet
Very good value for money. Vagabond inn is the quintessence of a motel. Just 10 miles far from SanDiego downtown. There are a lot of restaurant chains in the nearby blocks. The room is spacious, confortable. Cannot ask anything more from a motel. Poor breakfast - only juice and coffee at the lobby.
The location was perfect for the nature of our trip. Extremely friendly staff, very clean rooms and very quiet. Especially liked the situation of the buildings around a green area and not facing street. A simple but very adequate motel.
the room was perfectly clean, 5 pillows, we loved it, the bed was great, we slept all night, so comfortable, thank you and we will use again when we come back for another visit was wonderful
the breakfast is at the reception without any table, chair,etc...and only they had coffee
This hotel is the most expensive during my stay in the US. 3.....4 stars hotel in Vegas are less expensive, also compare to Travelodge in Anaheim, Riviera in Vegas.
The breakfast is terrible.
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
Cool vibe. Great room and decor. Easy check in.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
Location Beds were terrible and room was small
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
Great bed Could hear doors closing and thin walla
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
Room per night was cheap 120... plus tax... I was there for comic con...it's a hotel it's not a 4 star hotel though...maybe for location but the amenities are very basic and the guy there was rude at the front desk.
Two-minute walk to the exhibit halls and lots of shops and restaurants just outside the hotel doors. Central location for site-seeing as well.
Very expensive parking
Hotel was excellent location. From the minute we drove up to valet to checking in and out, customer service was great. Right in the main location of downtown gaslamp, next to Petco park which we were there for the All Star game. Had an amazing time. Would definitely stay here again. Customer service, location and hotel. Room was comfortable.
Convenient location, friendly staff. Super corporate, fixtures seemed old, rooms poorly ventilated.
Room was nice and clean. The view was great. Location was great, located is in the middle of gas lamp and the convention center to take the ferry to Coronado. No self parking garage. Valet only at $47 a night.
They gave my Wrong room
The hotel was lovely and the concierge was super helpful in finding me a place to get a relaxing mani-pedi.
Staff was exceptionally nice & friendly. Room was perfect, clean & comfortable. Location was amazing, close to everything, but not too close, so noise was never an issue. Would be nice to have a larger bar that offered tap beer
Very good location for the Gaslamp Quarter Didn't know that it was Valet Parking only at $47 per night. With this charge added to the room charge per night, I don't think I'd stay here again.
Loved the room and location At check in, the young man at the front desk seemed a little condescending and rude.
Location is amazing!! Very clean! Nice staff Didnt end up getting a room with two beds like I had reserved because I booked through a third party.
The bed and pillows.. The shower was great The room had a horrible mole smell.. The AC was not strong enough.. The blankets were too small for the bed.. The ad said wifi was free asked the front desk for the password and it never connected.. Wifi did not work... Crazy white trash people stay there.. Smelled like someone was smoking marijuana outside my door.. It was scary place.. This place will be my last resort.
The staff was wonderful! We booked our trip through Kayak.com; however, the front desk showed no reservation for us. Kayak had not sent them our information! He was very helpful and went above and beyond to fix the issue. We finally got our room and went on to enjoy our weekend! Great value!
very good service... the matress was a bit hard, but no big deal.
This wasn't a bad place. The managers and staff were nice. They remodeled a lot of things. The room did need new carpet. It had a nice bathroom, bed, and flat screen TV. I didn't like the hangout atmosphere. People were hanging outside of their rooms non-stop talking loudly with each other. They seemed to never leave the motel. Why? Made me suspicious.
The staff were friendly. The A.C wasnt working well
Cleanliness, price and staff friendliness. People yelling at night, small parking lot.
Maid service No microwave
It's close to everything in San Diego The People in the hotel druggies , allot of noise i am a Female i would not recommend staying here alone . Be carefull of your surroundings.
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
Very friendly and helpful employees everywhere! Need better nacho chips
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
Its was clean staff was amazing I have nothing that we didn't like
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
The hotel was extremely well decorated and cleanly for a chain. They have "clean remotes" in the rooms that are specially designed to be easier to clean to prevent bacteria and spreading germs. The staff was very friendly, professional, and accommodating. We enjoyed breakfast at the restaurant across the street, Goodies, which we got a 20% off coupon for from the front desk when we checked in. It is in a great location (10 minutes from both the San Diego Zoo and the Gaslamp Quarter). The parking lot is huge to accommodate all guests. We all around loved it and will be using it as our go to hotel when staying in San Diego again. The ONLY suggestion I would make at all is for softer comforters. The king size bed was soft and comfortable, but the comforters design made them scratchy and irritating.
The staff was very helpful and David the shuttle driver was excellent! It was clean and close to the transportation in to downtown San Diego. The bath room needed a fan as it got very foggy when taking a shower!
The location is best and spaces in the hotel is confortabla. The staff my registreicion is verry bat the person in the frot desck is despotic and stupid very bat experenccie
Staff was very helpful and professional. Bed and pillows were not very comfortable. Water pressure in shower wasn't high enough other than that everything was good.
I liked the room. It was clean and relaxing. I don't know why I had to pay extra $30 and house keeping didn't clean our room.
Check in service was great they were attentive and supper nice :) room was very well put together and clean I was very pleased with my stay When I went on google to find the actual phone number to the store it was the hardest thing to find best western doesn't offer the individual phone number to the actual location only an 800 # which is fine but the guy who helped me over the phone really ended being no help at all after all I wanted was to see if I could Check in early
Loved the price we got through kayak! This hotel felt like one of the expensive all inclusives. Location was get, easy on and off of the highway, short drive to all attractions! Restaurant on the property was expensive, very poor service and had live music that was TOO loud.
This hotel is very clean and workers were very friendly and helpful! Just wish they have a restaurant inside.
Close to everything U want to do in sd Nothing
Just returned from a week long vacation in San Diego. A friend suggested we stay at the Marina Gateway Hotel. Best tip yet...the staff was friendly, the rooms were very clean, and all of the amenities were in good working order. Only drawback was no continental breakfast in the morning, but there was a nice restaurant across the parking lot. I would suggest this hotel to anyone:)
The price was good and the hotel was nice. Per the Hotel, none of my specific requests made it to them. I was part of a large group heading to Baja to ride off road motorcycles. I was splitting the room and had booked a double and requested it to be on the first floor near the parking lot, as we needed to bring bulky gear into the room at night and I wanted to be near the trailer filled with motorcycles. When I arrived a single was booked on the fourth floor. I was able to get what I needed but not without a bit of stress and a bit of attitude from the front desk. He said "The only request we got from your on-line company was that you needed a room." It all worked out in the end.
Loved the cleanliness and acces to freeway, lounge, bar, parking availability, and restaurants near by. Music from lounge across hotel was too loud. Difficult to sleep early evening. Nonetheless, great place.
Good view and easy to get around The dinning room service was slow.
best view of san diego bay and waterfront. a coronado island must-stay if you want bay views instead of ocean!
Location was great- very quiet and right on the water. The rooms were spacious for a family of four. The staff was not very informative or helpful. They appeared very lazy and didn't go out of their way at all.