Whenever we come to chennai we stay at this hotel. The staff are friendly & helpful. It's comfortable. The food is good. So convenient to airport
Appreciated concierge pickup airport Not even close to our experience in Delhi last year.
-delicious breakfast -free airport shuttle -beautiful public areas
The staff were amazing. The concierge was my personal Saint after fetching all kinds of things for me when I had NO IDEA how to get them in India -- SIM card, postage stamps, medicines, all done. All the staff had this same great attitude. The breakfast was also pretty extensive with five major buffet tables, mixed Indian and western foods. The food selection was great, but I think they could have kicked up the quality a little. Eating at the ITC Grand Chola blew Westin out the water no contest.
Great location, lobby, breakfast,and some staff. The hotel needs to check if minibar has been used before or at least TRUST the guest. I had told the receptionist the minibar was not used, but he called me back again, delaying me, from the waiting car heading to the airport. A real letdown.