Hotéis em Casablanca

Prós: The building is new

Contras: Service was very poor.. staff untrained.. room was not prepped.. no clothes hangers in the closet, no face towels, no bottle of water, no coffee tea complementary and the room didn't have any information regarding the hotel and the facilities in it there was no menue for the room service. And I raised the issue twice with the reception staff and got nothing.. everytime I came down there were bunch of them chatting loud with each other unprofessionaly... difinatly 2 star service 3 star overall bcs of the building

Contras: Some of the staff are very rude

Prós: The staff at the Hotel was incredible. They were always helpful and polite and handled our every need. I had an accident while there and severely sprained my ankle. The staff arranged for a Dr to come to my Hotel room and the entire staff took care of me. Even the Manager called my room the next day to check on me. It was incredible to be so well treated. I couldn't have been more pleased with my stay. A heartfelt "Thank You" to the entire staff.

Contras: The prices for foid and beverages wasnt worth it highly priced

Prós: The sea view

Contras: The AC was so noisy and the room was old

Prós: The room was clean and there was secure parking.

Contras: We requested a single bed and the gave us two twins. For being a very friendly country as a whole, the checker hardly said a word to me. I think they were rude and we received a crappy room on the first floor because we bought through a discount site. It was impossible to get to the beach from the hotel, and the staff just pointed...we know the direction of the beach. None of the work out machines were functioning, wifi in the room did not work (you had to be in the lobby), and the atm machine was turned on.

Prós: Bed was comfortable.

Contras: Hotel not at all as represented on pictures. Breakfast food wasn't fresh. Safe bet is yogurt! We ate a lot of it:-) Very disappointing.

Prós: Nice upgraded suite

Contras: The concierge teams steers you to their drivers for taxis who are charging over 300% of the going rate They charged us for things we never had, like drinking at the bar (we don't drink alcohol so it's impossible) They informed us that breakfast was included and then charged us for it and said oh, it wasn't included at the end

Prós: Beautiful hotel, excellent service, friendly staff, and delicious morning breakfast. Laila in the front office was very helpful in getting me connected to the internet, which I temporarily had problems with. Overall, a great stay.

Prós: Four resturants to choose from which were good. Staff was friendly and overall helpful. Was good that the room had an iron and ironing board

Contras: Pretty depressing location. Rooms were comfortable but a bit dated. Price was very high for the value.

Prós: in side the city

Contras: nothing

Prós: The hosbatalaties and car park in hotel

Contras: Inter net not free like other hotels

Prós: Attitude of staff; courteous and always helpful. Service in breakfast room rapid and efficient.

Contras: Lack of types of tea in Breakfast room. Earl Grey everywhere but no other types e;g. Ceylon, Darjeeling. Bathrooms need a hand shower 'rose'.

Prós: water chain is not in bathroom is not working

Contras: water chain is not in bathroom is not working, bathroom light blinking, gel recipient difficult to get the gel,

Prós: It was everything we needed at the end of 2 weeks in Morocco. Great room and good food, perfect before flying home.

Prós: The comfort of the room and lobby.

Contras: The buffet menu for dinner should have had better and elaborate choices. The front office staff could have been more pleasant and courteous.

Prós: The Disco

Contras: Old, badly in need of renovation

Prós: All stayed in sheraton was very nice no problem

Contras: the securty in the floor

Prós: The rooms were very nice and the staff was super helpful. We stayed on the night of our arrival to Morocco and our last night. It's location next the big mosque is perfect.

Contras: My only complaint is that you have to remove the room key from the power to the room when you get back which turns off the AC, so the rooms are very hot when you return.

Prós: The staff was so kind and very patient with all the different languages being spoken by guests. I speak English and a slight bit of Arabic a lot of times it can tricky to understand what’s being said. It was so comforting having locals being able to know exactly what I was saying. The staff was very accommodating to my needs and even held my bags after my checkout. I also had to return the day I checked out due to train transportation being down. The staff welcomed me back and were still so kind! The hotel is well kept, smells nice, and the cleaning ladies are so sweet! The hotel is in a good location being next to the mosque.

Contras: There isn’t a hot tub or pool but the Melliber is a Boutique hotel and I have never seen one with. I’ve stayed in plenty of hotels in the U.S. over the past 3 years. This hotel is in my top chart for places I’ve stayed. I can’t honestly think of anything I was disappointed with.

Prós: The location. The concierge staff was very friendly and offered lots of assistance.

Contras: The triple room booked had h a double bed and a folding spare bed and there was barely enough space to move around. The reception staff was curt and dry.

Prós: The bar

Prós: The triple room booked was crammed with a double bed and a folding rickety spare bed with barely enough space to move around. The reception staff was curt and dry. The concierge staff was friendly and offered more assistance than the reception staff.

Contras: Business Hotel with not more than a 3 star rating. Not ideal for family.

Prós: For our neeeds it was very good cause its very central

Contras: Really we found what we all wanted in the hotel --nice staff --clean and good food

Prós: They were very accommodating & kept our luggages for a week since we were returning to Cassablanca after a 1 wk visit to Italy. I wish it will strictly enforce no smoking at the lobby of the hotel..

Prós: The breakfast spread was reasonable and had a few choices.

Contras: The staff were not very friendly.

Prós: staff is very nice

Contras: breakfast is very poor, especially after 9.30 AM

Prós: I like location

Contras: Staff need training about customer service. I paid for Sky Deluxe Double Room With Panoramic City view , they give smoking room 302 with NO VIEW . I checked out 1am .

Prós: everything the service receptions number 5 was very kind and very professionalespecially sky 28 the lounge area the food the panoramic view excellent

Prós: Thé Room

Contras: They said I steel a lamp !!!!!

Prós: receptionist number 5 was very kind and outstanding the professionalI wish I can remember her name,also the panoramic view of the whole city from the sky 28 Lounge and also the view is great for my room

Prós: Nice Hotel. Great Room.

Contras: Too much scent/perfum in the hallway, and especially in my room. Too much, too much!!!! At first I wondered if they were trying to hide cigarette smoke in my nonsmoking room - but that scent kept strong throughout my stay, it was really too much - and I am not sensitive to perfumes or deodorants. Headache inducing. Terrible. Milk/cream for the coffee machine would be nice.

Prós: good location in Casablanca center

Contras: Room service is terrible. They say yes, yes, even if they didn't understand what you are asking for

Contras: Not sure hotel did apply the price displayed at booking .com

Prós: Location

Contras: Service

Prós: Nearest good hotel to the airport

Contras: Reserved room not available before 18.00 h

Prós: very bad stuff esp night manager

Contras: not good

Prós: i liked the freindly staff and the services the hotel is offering. it's is a very clean hotel away from noise and night girls

Contras: no

Prós: The rooms, decor, the swimming pool.

Contras: Location is extremely noisy at the juncture of constant 24 hour traffic. The service in the hotel was woeful, very poor.

Prós: the bed was comfortable and the rooms clean

Contras: horrible reception in the SPA ! - continuous disturbance in rooms by traffic noice - poor insulation! The bathroom was beautiful but with technical problems: plumbing not working (water blocked in the shower)

Prós: The view from my room and the modern facilities

Contras:

Prós: Good service and great rooms

Contras: Aircondition did not work well on 11th floor

Contras: The front desk people were very rude, Houda, the front manager had no personality, giving and asking a service from her was like asking her a favor, changing $ to Dirham was very hard and like coins not accepted , she could have said it in a nicer way and if you have excess coins after you have cahnged you money she wouldn't even give it to you, which is ok but you had to address it by telling the customer...I Wouldn't recommend this hotel if I were to stay here again. Salima, another girl helping in the front desk was not as rude but was not pleasant at all. I don't understand how these people should be hired especially when your away from home you would like people to be welcoming especially they are the first ones to greet you.

Prós: The location is great and the lobby bar is so cool. The rooms were spacious. Free internet in the lobby bar.

Prós: Very nicely located, close to the city center. Nice rooms. Very friendly staff

Contras: It took a bit long until they put together the sofa bed for our child - we had to remind them 3 times.

Prós: Very helpful staff and friendly, from front desk all the way through the hotel.

Prós: The location of the hotel

Contras: No assistance to get the cab. not easy access to the front porch to discharge the baggage from the car.

Prós: location, lounge, personnel

Contras: "seaview"

Prós: Friendly staff and excellent breakfast

Contras:

Prós: Clean, staff is helpful and friendly, location is good

Contras:

Prós: The staff was extremely accommodating and courteous.

Contras: It would be more helpful if the staff were a bit more knowledgeable about places to eat, locations of internet cafes, etc.

Prós: New hotel so think it'll be even better once in the swing of things. Clean comfortable nice place

Contras: Perhaps accomodate earlier check in - even to check in and leave bags there.

Prós: The staff were very helpful

Contras: No cool air-con was available even it is a five star hotel!!!

Prós: There is nothing special about this hotel. Nothing attracted me in this hotel except its quietness.

Contras: Staff treatment is not professional.

Prós: Leaving

Contras: The room.

Prós: hotel decoration

Contras: room was not celeen and old furnther

Prós: Very good overall .Very warm welcome, always at ur service, good location, good food; I believe that in my my humble opinion Golden Tulip Farah Casablanca should be a 5 star Hotel

Contras: A little pricy I believe, but I enjoyed my stay

Prós: The location is great. It is really at the heart of Casablanca.

Contras: Room is small. With a smell of in the carpet

Prós: It was an excellent quality hotel. The breakfast and airport transfer made it even better value for money. As a one night stopover after holidaying in Morooco and flying out from Casablance airport it would be hard to beat.

Contras:

Prós: breakfast assortment

Contras:

Prós:

Contras: The paid pick-up service did not work out and there was no-one waiting for me at the airport so i had to pay a taxi by my own. When requesting for an invoice for my stay I had to wait long time and it looked like they dont do it really often. Not suitable for alone travelling women as other 5* hotels in Casablanca.

Prós: cleanlenss

Contras: nothing

Contras: Rooms overtaken by mould. Mould in room, on walls, on curtains, in bathroom and a heavy mould smell. Room not clean. Only 2 towels, no hand towels. No toiletries. Shower dribbles, very poor water flow. Wecwere put on a smoking floir and weren't even asked if we were smokers. Room tiny.

Prós: Great location

Prós: The hotel is in a good location - close to the city center. The price was also good.

Contras: The customer service wasn't very high. Some of the staff were friendly, but others seemed to give the impression you were inconveniencing them by asking for things.

Prós: untrained well staff, we ordered Panini to our room and we got an old unheated very small sandwich with unfair price and nothing offered to say sorry, i requested a cot bed then i found nothing

Prós: Convenient location with nice city views and modernly updated.

Contras: The rooms were a bit small thus not enough room for luggage b

Prós: The rooms were newly painted.

Contras: The pillows were very poor quality. The linen in the bathroom also looked dirty.

Prós: I like the location of the hotel, i didnt like the restaurant help called aasma, for the rest everyone was very nice,

Contras: the restaurant was a joke, maroccan wok? italian ? come on, it was a disaster.

Prós: Clean, modern

Contras: Some employees did not find our reservation in the database.

Prós:

Contras: view from the room to a noisy port; not the best value for money

Prós: Very good modern hotel with good food and location in Casablanca city cente makes your stay very enjoyful with lots of shopping and street cafes at walking distance plus all the excellent panoramic view of Casablanca city and port from the hotel window.

Contras: None

Prós: IBIS is always a good value for Money. Maintaining a 4 star facilities with no non essential tantrums.

Contras: I have a complaint that I was not charged as per discounted rate booking done through Nookings.com. i was charged at their regular rack rate. This was the only bad experience about it.

Prós: For business travellers, good value for money, but nothing special. Quite a new hotel with 15 floors at Harbor, free wireless at lobby, internet on room for charge. In room double bed, shower, climatisation, desk, 28 inch LCD for 61 Eur a night.

Contras: Clean but quite a small simple room

Prós: The room is spacious and clean. The breakfast is very good.

Contras: not particular, except the price is a bit steep for Morocco.

Prós: The staff was very attentive to our stay at the hotel. Is as advertised!

Contras: wished they has a fitness center

Prós: Staff inside and outside (parking man), it was clean and design. Good price for the quality. I do really recommend it. I will go back there for sure. Moreover, in the center f the city. Situation perfect and easy to find.

Contras: nothing, everything was perfect!

Prós: Really nice room, quiet hotel, comfortable bed, and great views of the mosque and the sea.

Contras: Problem with the reception staff, wouldn't accept my ID card, said I needed my passport, which wasn't true. Had to sort out the issue with the hotel manager. Wasn't a great welcome.

Prós: The hotel is popular and is known by most of the taxi drivers in Casablanca.It is new and modern looking. The rooms are spacious and nicely furnishued. The bathrooms are clean and bright.The bathroom complimentaries are quite good and varied and differ from the usual ones available in the most hotels.

Contras: The receptionists are not quite friendly and their command of English is insuficient. We had a minibar issue as we were said to have had sweets and soda which was not true. At check-out the receptionists ere in expectation of tip for nothing.

Prós: breakfast great.nice erea.nice personale.

Contras:

Prós: Western style in Cassablanca

Contras:

Prós: Beautiful hotel, with perfect services. Breakfast very good. Rooms are clean, proper and luxurious!

Contras:

Prós: functional facilities, modern tasteful finishes, comfortable

Contras: no scenic surrounds

Prós: The location of the hotel is within walking distance of restaurants and other services, the breakfast looked fabulous and the staff was courteous and professional.

Contras:

Prós: The decor! Value for money

Prós: Location was perfect, on the beach, with beautiful view on the North Atlantic Ocean. The hotel situated just 5 minutes by taxi from very noisy city centre.

Prós: The room, location, facing the beach, staff, service, and everything! The best every! Thanks.

Contras: no complaints

Prós: The friendly staff, hotel decor and the comfort of the room made this hotel an excellent place to stay.

Contras: The hotel snack bar unfortunately did not serve snacks, lack of current information for tourists.

Prós: Friendly, rich breakfast, easy to access, close to beach and rests.

Prós: Location

Contras: More of a 2 star than a 4 star

Prós: Location

Contras:

Prós: it was very clean

Contras: noting

Prós: watching sea

Contras: I did not like the culture of restaurant staff. I felt bad as there were lots of arguements happening between them while having my break fast.

Prós: ocean

Contras: car parking roof

Prós: The new section of the hotel is very beautifull, I highly recommend it!

Contras: The breakfast selection and the omelette was not good.