over priced with limited food selection, They got fancy with "menu" by using iPads, I care less for that attribute, I care more about quality of the food which isn't up to par.
Take taxi to Granada for real good food.
Front desk folks need to learn how to take directions. or need to be able to speak and understand English given that the hotel is considered upper class.
-room lighting is bad (flickers)
-mini bar way overly priced, small mini spring water bottle costs $5 us dollars lol just saying
-woke up to construction noise every morning (on going construction nearby "jack-hammering" of rocky mountain for new housing development project)
The hotel is connected to a major shopping center with restaurants and bars as well.
The hotspot for nightlife is also minutes away
The hotel demanded to keep a copy of the passport in their files.
They were militant about it, were happy to show them passport but for them to have a copy of personal identity is uncalled for giving the wave of stolen identities. For them to have a copy is to risk having the guest's identity information for other purposes.
Take it to the United Nations to address this risk to one's personal well-being.