The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
Check in/ out not very efficient
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
The location Furnishing of the rooms
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
NH is the ground zero for Amsterdam
Location Scruffy corridors and dark bedrooms
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
Very relaxed friendly atmosphere
The location is great, opposite Centraal Railway station and you avoid the added cost and hassle of catching a cab to your hotel. Most tourist spots are within walking distance. Staff was great, they let us check in early and check out late which helped us a great deal. Some of the advertised facilities were not available during our stay but it did not really matter to us.
the overall experiance
Other than the location, this place really was just so-so. Most Marriott Courtyards are cleaner, more comfortable, and have much better service. For the price, however, it wasn't a bad deal and proximity to both Amsterdam Centraal and many tourist attractions made up for the lack of aesthetic appeal and customer service. Breakfast was not included and would be an addition $30/person. At that price, it should include a packed bong and tickets to the Van Gogh museum. Rooms were terribly outdated and not in a quaint Dutch way, but in an oddly 80's post-apocalyptic manner that made me question why I wasn't staying at a hostel. Our shower didn't even have a door or a curtain. 5 stars!? Are you kidding me? Europe must max out on a 10 star scale.
Best Staff ever very friendly and welcoming
I spent two nights at the NH Barbizon and I only have positive things to say. It was a group of 5 friends and we couldnt be happier with our stay. The hotel in itself is beautifully decorated. The location is excellent across from Amsterdam Central and all the trolleys, but the best part of the hotel was the staff. Daniel helped my friends and I not only with our luggage, but with advice on getting around the city, recommendations for restaurants, and sightseeing. Overall great experience, and upon my return to Amsterdam I will definitely stay here and hope to get assistance from Daniel!
The hotel staff were very friendly and responsive. We were upgraded to a nice room. The breakfast was fantastic, probably the best we had had in a long time. The location is perfect for any visitor and Amsterdam is one of the most picturesque cities in the world. Also to note, people in Amsterdam (including all the hotel staff) were extremely friendly and ready to help. Loved it!
Great location near train station and city. Good views from the hotel. Room was large and bath was too! Room was dated.
Nothing The picture they show of the room is not even close to what I had to stay in. My room was old, smelled horrible, most of the lights did not work, and the shower head was broke. This has to be one of the worst experiences I have ever had in a hotel..
Location was great. The room was clean and comfortable. The noise from the street was absurdly loud at all times of the night. The hotel provides earplugs by your bedside.
Location Being overcharged/ They cached my deposit and failed to return it! (50 Euros)
Lovely comfortable room, nice decor, loved the dimming lamps. We had to queue to check in, and after our long journey to get there, we were tired and wanted to go up to our room as quick as possible.
WiFi did not work in my room (signal too weak) but worked well in lobby
The location and the quality, cleaness of the hotel
Good colours, style of reception and breakfastroon was pleasant, fireplace at receiption were really nice. No fitness room at the hotel. Wholefloor carpet is not same style than other things. Corridors ugly.
The attitude and helpfulness of staff was very good. Cleanliness and presentation was good The location suited us very well The breakfast room was too much of a crush and could have been laid out better. The afternoon coffee and evening bar facilities were given low priority.
The staff are excellent I do Think Ther price is high
Great staff knowledgeable about area and willing to answer questions and provide direction. Rooms are clean.
location, nice hotel
Excellent all round! Will definitely stay here on future trips to Amsterdam. No iron or bathrobes!
Excellent location, 3 minute walk from Amsterdam Centraal
Hotel staffs were professional and polite. Free Wifi is a bonus! It will be nice if breakfast is included.
Great location. great food, friendly staff. pricey
Great central location. Nice, business-class hotel with good facilities and service. Ask for room facing courtyard, which is quieter than street side. Kayak price of $170/nt incl (very good) breakfast was great deal for this property.
Very central location, clean, friendly, well-furnished.
We thoroughly enjoyed our time in Amsterdam and couldn't have asked for a better hotel. Very comfortable, immaculate, great location, incredibly friendly and professional staff. Would definitely recommend this hotel for pleasure or business trip. nothing
Good location, helpful staff, nice bar.
The location is perfect, walking distance from the train. We also walked both days from the hotel through the neighborhoods to the museum district and back. The breakfast and cocktail receptions were an added benefit.
I liked the location and the style of the room. We wanted to make some tea as it was quite cold in Amsterdam but there was no tea pot. We asked the service and it appeared the tea pot would cost us additional 6 euros. I think tea pot should not cost anything in the hotel of such level.
Excellent location, which is why I would still recommmend it. Not particularly good value for money. There were rennovations taking place making the room a bit noisy duraing the day. 30 Euro pp breakfasts are too expensive and should have been included in the rate
Good location, big and clean rooms,nice staff, value for money
nothing Had booking confirmation in-hand. Manager asked a ton of questions, asked me to email her the confirmation, wasted a half hour till she finally told me the reservation cannot be honored because their reservation system was already closed, meaning they overbooked and refused my reservation after I already showed up at the hotel. They wasted my time. They were rude. They tried to blame me even though all i did was book online. They provided no assistance in getting a different room in the city. Awful experience. BE CAREFULL ON BUSY NIGHTS, THEY OVERBOOK.
Paid extra for lounge Lounge didn't have food available all the time Lounge should open at 5 am We were with my handicap father and the hotel lobby is handicap accessible but it would be a real problem if he had to leave quickly.
situation géographique et le hall This is the list of the main bad points :
Gorgeous interior in the heart of the old city. Breakfast was incredible and sumptuous. Staff are warm, friendly, and attentive. Location is fantastic. 1. Heating was a major problem. 2. Parking is a nightmare. 3. Shower hot water not as hot as it should be. 4. Complimentary coffee in the lobby area is absent, though one can pay EUR 2-2.50 for a cup. Should be gratis. Once this is attended to, this will be able to achieve deserved greatness.
Great Location, nice facilities in the rood, good staff, very nice in general The waitress in the reastarant was once high :) Breakfast is too expensive.
Superb location, friendly and attentive staff, clean and comfortable. A very good value.
The location is very good. Located in the heart of Amsterdam, there are many adventures to find that are just a short walk away.
Location is very good. In the heart of the city. Few minutes walk from the dam square. Breakfast is very good and not too expensive. Air condition is not working in the room. Business rooms are in another building across the street. Rooms are small and not too comfortable. Parking costs 55 euros per day The room is expensive comparing to any other such an hotel in Europe. I was expecting much more...
Very comfortable I did not get a wakeup call on one day, even though I requested one. Date: July 28,2007
Very good location; in the centre, but in a calm street. I liked the canal view from my room. Very good shuttle service to the airport. I needed someone to explain me how to switch on the central switch in order to have all electric appliances (including the lights) to work. It should be either connected to the opening of the door or made more clear. There was something strange with the pipes of the tap in the bathroom.
People at frontera desk were really helpful, nice bar área rooms are modern and comfortable
The business suite was very nice: great bedding, spacious. The staff were helpful. The lobby had electrical and usb outlets. My room was in a construction zone accessible only by stairs!! And construction resumed right outside in the morning. They shouldn't put people there, or should start construction later in the day. I also found it a little odd that there would be no usb jack in a business suite.
the sauna The price of the breakfast was a bit too much, the rooms were already expencive enough to include breakfast.
friendly staff & excellent buffet breakfast no room service
Location!!! Great breakfast with a selection of delicious food!. THe staff was also very helpful. The beds are little to narrow and too soft for me. The water in the shower never became hot, just warm.
I like the location, the services and the cleanliness of my room. The room was reely small.
excellent location, staff, breakfast, great rooms no
The check-in staff (those specific two) they were great fun and welcoming and the cat. The hot (cold!!!) water in the morning and the explanations received at reception (i.e. a once off incident) not true. Every morning same issue all week-end. The lift- you can age 20 years waiting for it.
The staff was very cooperative The room was very small
i found it very nice andthe staff were very helpful also the breakfast was lovely
Location and late breakfast No tea/cofee facilities in room
breakfast and location no air conditioning also step to bathroom
location, staff customer service I had to go home early!
disturbance during stay in room
Cleanliness, wonderful architecture and interior design, polite and proficient and friendly staff Nothing. It was perfect
The excellent staff and our gorgeous apartment to which we were upgraded Would not include breakfast again; though lovely and convenient it was very pricey given the area. Otherwise a perfect stay!
Hotel staff was more then nice and helpful For a "Junior suit" (as booked and paid), the room was too small
Hotel helps for every question asked and answers all in the perfect way. No dislikes.
Great location, helpfull staff, nice interior, cleanliness, convinient bed, complimentary water and sweets every everning, channel and garden view, etc. - everything! To escape any delay connected with checking out the next morning, I was proposed to settle the formalities in the last everning.
Absolutely first class service. Could not do enough for you. Extremely comfortable bed! -
The service was great, if I can afford to, Ill stay there again.
While walking in the streets on a cold, windy, snowy, rainy day, the thought of going back to the hotel was pure happyness, as the hotel is so warm and cozy, It starts at the reception, continues in the corridors. Even the pool is warmer than all the pools in other hotels, I used it in the morning before breakfast and before going to bed at night. The extensive opening hours of the pool are a big advantage. The breakfast is the best I travel a lot, stay in nice hotels, none of them compares to this one...best juices, best fresh fruit, best bacon and eggs, best waffles. I loved the hotel tour, especially the wedding chapel and the other room with all the wood sculptures. I also liked the library with the fireplace. Everybody was extremely f I would have preferred a smaller and softer pillow
I hated to leave. Staff and facilities were outstanding. Room was beautiful and luxurious.
Beautiful and comfortable hotel , Great helpful staff everything was great
The location of this hotel is excellent, easy walking distance from train station, restaurants, Red Light District, coffeeshops, regular shops, bars and fast-food places. If you're going further a field then trams are just round the corner. Nothing
Very nice room, good bed.
Excellent location to have as your base for your Amsterdam adventure! Everything superb
Extremely friendly and accomodating staff; free minibar was well stocked; club lounge was also well stocked and had responsive (if not intuitive) staff. Our room had a great view. Nothing
proximity to red light district tv channels available (not enough in english)
The friendliness of the staff and the promptness to respond to requests. The room was alwas very clean. This hotel is in an excellent location. I wouldn't hesitate to stay here again
very nice hotel near Central station may the best confortable you can find in this aera
It was near everything in the city no
Lady at reception was very kind give us information about where to go. They also keep our luggage after chekout for a few hours. You fill yourself safe there.
Good location close to an event we were attending Television service limited and very poor reception. Shower was a bit low and cramped.
The free use of PC and Internet access in the Swiss Office was great
Nice location The room was reported as superior with queen size bed, though in fact the room was 6 sq.m. with a tiny bed.
friendly staff nothing
This was a fantastic place to stay. I would recommend it highly. Convienently located near the train station and cruise boat landings.
Location was fantastic, very close to main shopping areas. Also, lots of pubs and restaurants nereby and within walking distance of everything.
The hospitality of the staff the entrance of the hotel. you need to walk a distance to enter the hotel on the main street
The location is great. It's near to the train station and to the dam. I needed to laundry a pants and, despite of the price (expensive), it was very good. There was a nespresso machine in the room. There wasn't a breakfast. The room is small, but it was ok for two people.
Atmosphere No curtain in the shower
The location was very convenient and accessible and the staff was very accommodating. Our room was not ready when we arrived nor was it ready when they told us to return. The management responded with an upgrade at a reasonable rate and free drinks at the bar. The rest of the staff was also great. We enjoyed a bottle of wine in our room & the bartender opened our bottle without corkage fees, gave us crystal glasses to drink out of & even gave us some snacks to enjoy, all on the house! Overall a very great experience; we would consider staying there again! The front desk and housekeeping seemed understaffed. There always seemed to be a very long line to check in/out & ask questions. Rooms were not ready when promised although it ended up working in our favor as we received an upgrade & free drinks at the bar.
The front desk staff was excellent. The hotel was a pleasant surprise. I was thrilled to stay in a room that was large, clean and very comfortable. Loved the robe, slippers and balcony with view of Amsterdam Centraal! The location was perfect. Hotel is historic so parts of it are older but for the location and price I paid I would absolutely stay here again. Also I ordered a pizza from room service and was amazed. It may have been the best pizza I have ever had!
the only thing i liked is the reception they are very friendly and helpful the room 302 is bad , the closet is very very small for a double room and the bathroom very small which makes you uncomfertable , and i had to leave the hotel after 6 nights instead 9 nights
Location very central Good breakfast Small room, tiny bathroom Room unclean, dirty carpet: when we first came into the room, there was a bit of paper on the floor. It was not hidden or difficult to get. I left it there on purpose and it stayed there for three days. It was finally removed (vacuumed?)
Great staff, ideal location, room clean and well equipped.
Perfect spot from which to explore downtown Amsterdam!
location facilities/pool/sauna great staff Airco or ventilation was a bit loud, but it wasn't a problem. Soaps and shampoo were in the wc, but no toothpaste. I'd rather have toothpaste than hand cream.
Great hotel in a great location. You are right in the center with a beautiful view. Excellent stuff and service. Great breakfast. Pricy but totally worth the price. Will definitely stay again !
The hotel was well located near the central station and around the corner from the main shopping streets. They charge extra for the use of the steamroom. €10.50 per person is outrageous when you have already spent alot to stay in a Hotel that is only average for the money it costs.
It was a very comfortable hotel in a great location. It was very easy to reach from the station/airport as well as being able to walk to many places of interest. The trams were nearby as were the canal trips. It was great value for money and I highly recommend it.
localisation in the city and cleanliness of room
Location, size of rooms, First room I had was below ground level. I'll never take rooms 134 - 138 again.
Just about everything
nice staff very polite
Clean, quiet room the fitness room is extremely basic (2 slightly outdated machines)
very good location
staff and service nothing
Very good location, just off Dam Square.
The location was excellent and the superior room was of a very high standard. I had to pay the "Amsterdam City Tax" when I checked out, when I booked the hotel the documents said it was included in the price.
Nice hotel. Very well located. The cost for Inet is too high, as well as the cost of the breakfast. But it's a free choice!
Great location and good value
The location was excellent and the room tidy and clean. Sometimes the room was rather hot and we could not open the windows. The bed felt like it was tilting slightly to the ground??
The room was spacious. The bar was unique and it's at a good location.c Room was not very clean and smelled like it! Service at the front desk was usually slow and crowded, busy.
The location. Service in the restaurant was very slow.
Good location, peaceful high cost of the room, lack of amenities
Location When we arrived, I noticed that the shower was broken. I reported it 3 times and only on or last day we got moved to another room. The new room was fine however all we could hear was creaking floor boards from above which was very noisy. What really annoyed me was that the response to my complaint was not dealt with fast enough, and again the room was let again the following day and I am sure that the shower was not fixed.
The location, staff very efficient. The room (502). Not up the standard of a 4 star hotel for the price charged. In need of urgent re-decoration and a good clean. Bathroom, broken corners of mirror, dangerous and the toilet very badly possitioned and therfore extreemly difficult to use. I´d appreciate a reply regarding these matters as I may wish to visit again. Thank you.
Ease of booking in, we arrived at the hotel about 11.00am and our rooms were ready to occupy immediately The digital television was not working in the room therefore we could not access the movie channel
Restaurant facilities and Staff were very good, Location in city also good One lift was out of use all the time we were there and the second one was out of action for a few hours on Wednesday 18 July with NO Apparrent urgency to rectify the problem
great location, wonderful shower/ bath facilities perfect stay, only negative thing was that the evening staff forgot to inform the morning staff of our request for a late checkout - we were almost rudely ordered to leave the room until we explained we already made a request to leave later, and received only a muffled "ok" as reply! The receptionist was more polite. She called a few minutes later to confirm the request and offered her excuses for the miscommunication.
central locality was very convenient. room facilities were good. the lounge would have been better if there was a wine bar of coffee shop to create a better ambiance. my friends and I would have spent more time in the hotel if this was available.
The room was too hot and you couldnt open any windows, asked for the heating to be turned off but no action was taken