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4,0
Insurance carge
Contras: Alamo did not release car without me purchasing insurance for the car from Alamo. This is despite the fact that my credit card automatically insures all my rental cars. The mandatory insurance purchase, which was greater in cost than renting the car itself, was not mentioned at Kayak website during the booking.
avaliação de
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2,0
Contras: They tryed to give me a lower category car for the same price and they gave me a car with pressure tyre problem, the insurance cost was twice expansive than the proposal on website (it was not possible to pay for it). I have been give a 66000 km car with also gearbox problem I requsted for baby sit, it was not available . 40 minutes later, they gave me a 1year sit. My baby was 3 months old. I drove during 1 week without belt for my baby. And they invoiced it! Never more I will book this way. I know it was a ALAMO franchise and not the company directly but it is anormal to have such bad service.
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2,0
The price online was completely different
Prós: Nothing
Contras: I got registration online with the price and when we came for pickup, the price was completely different, much much higher I would never work with this site againe and specialy with alamo cars
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8,0
Proof of competence when things need to be adjusted
Prós: The car which was a large Fiat was good except that the front fender was loose when the car was given to me. It got looser as the trip went on and I finally called to get a replacement car. Eldan, the agency that represents Alamo, was very good at replacing the car but their main Jerusalem office was all but closed because of the visit by Vice President Pence. Their representative Sarah at headquarters steered us to a smaller office nearby in Givan Shaul, but they didn't have a lot of cars. We got a large dirty 4 wheel drive Diesel Dacia when we indicated to the manager David that we could drive a manual shift. Adriel, the manager of the downtown branch who was in Givan Shaul because he couldn't get to the office either because of Pence, said that we could return the Dacia to him downtown in two days and get the exact same type of car that we had had before but with an attached fender. We did that and the Eldan team was good to their word. At all times, everyone on the Eldan team, was courteous and resourceful at getting our problems solved. It's not how you react when situations are simple that tests the mettle of an organization, but how you react when there is a problem. The Eldan team was great. I would use them again.
Contras: Because of all of the confusion, as described in the what went right section at left, I was charged for a fillup of gas. When I got the Dacia in the Givan Shaul office, because of the confusion, I was given the car with a partially filled tank of gas. I returned the car with the same partially filled tank of gas as well. I was charged for the partial fillup. I will have to call Eldan in Israel to get that charge removed. I do feel that they will do this because of the treatment I have received from them to date.
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9,2
Prós: Free upgrade
Contras: Original navigation system in the car had some issues. Also, mirrors wouldn't automatically open after I would start the car. Pls, note that the rate doesn't include the mandatory insurance
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2,0
Dacia "automatic"transmission was like riding a bucking bronco
Prós: The manager at Ben Gurion airport for Eldan rentals, the presumed local Alamo affiliate, was very nice.
Contras: I had reserved 2 infant car seats but upon arrival the 2 car seats presented to us were filthy and worse, had no restraining straps. The manager was nice and apologized and offered us an "upgraded" rental, which turned out to be the Dacia. The transmission on the Dacia was the worst on any car that I've driven. It was rough, sluggish, jerked and at times made us feel as if we were in a rodeo riding a bucking bronco. There is no Park setting on this transmission, only Drive, Neutral and Reverse, so that when parking or waiting at a traffic light on an incline, the parking brake must be utilized. I don't know if the Dacia that we received was a lemon, or whether our experience is characteristic.
avaliação de
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7,2
Prós: Nice car and good value
Contras: Had to wait an hour on line to pick up the car since they had only one person behnd the counter for most of the time.
avaliação de
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8,0
Proof of competence when things need to be adjusted
Prós: The car which was a large Fiat was good except that the front fender was loose when the car was given to me. It got looser as the trip went on and I finally called to get a replacement car. Eldan, the agency that represents Alamo, was very good at replacing the car but their main Jerusalem office was all but closed because of the visit by Vice President Pence. Their representative Sarah at headquarters steered us to a smaller office nearby in Givan Shaul, but they didn't have a lot of cars. We got a large dirty 4 wheel drive Diesel Dacia when we indicated to the manager David that we could drive a manual shift. Adriel, the manager of the downtown branch who was in Givan Shaul because he couldn't get to the office either because of Pence, said that we could return the Dacia to him downtown in two days and get the exact same type of car that we had had before but with an attached fender. We did that and the Eldan team was good to their word. At all times, everyone on the Eldan team, was courteous and resourceful at getting our problems solved. It's not how you react when situations are simple that tests the mettle of an organization, but how you react when there is a problem. The Eldan team was great. I would use them again.
Contras: Because of all of the confusion, as described in the what went right section at left, I was charged for a fillup of gas. When I got the Dacia in the Givan Shaul office, because of the confusion, I was given the car with a partially filled tank of gas. I returned the car with the same partially filled tank of gas as well. I was charged for the partial fillup. I will have to call Eldan in Israel to get that charge removed. I do feel that they will do this because of the treatment I have received from them to date.
avaliação de
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7,2
Prós: Nice car and good value
Contras: Had to wait an hour on line to pick up the car since they had only one person behnd the counter for most of the time.
avaliação de
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4,0
Insurance carge
Contras: Alamo did not release car without me purchasing insurance for the car from Alamo. This is despite the fact that my credit card automatically insures all my rental cars. The mandatory insurance purchase, which was greater in cost than renting the car itself, was not mentioned at Kayak website during the booking.
avaliação de
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2,0
Contras: They tryed to give me a lower category car for the same price and they gave me a car with pressure tyre problem, the insurance cost was twice expansive than the proposal on website (it was not possible to pay for it). I have been give a 66000 km car with also gearbox problem I requsted for baby sit, it was not available . 40 minutes later, they gave me a 1year sit. My baby was 3 months old. I drove during 1 week without belt for my baby. And they invoiced it! Never more I will book this way. I know it was a ALAMO franchise and not the company directly but it is anormal to have such bad service.
avaliação de
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2,0
The price online was completely different
Prós: Nothing
Contras: I got registration online with the price and when we came for pickup, the price was completely different, much much higher I would never work with this site againe and specialy with alamo cars
avaliação de
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2,0
Dacia "automatic"transmission was like riding a bucking bronco
Prós: The manager at Ben Gurion airport for Eldan rentals, the presumed local Alamo affiliate, was very nice.
Contras: I had reserved 2 infant car seats but upon arrival the 2 car seats presented to us were filthy and worse, had no restraining straps. The manager was nice and apologized and offered us an "upgraded" rental, which turned out to be the Dacia. The transmission on the Dacia was the worst on any car that I've driven. It was rough, sluggish, jerked and at times made us feel as if we were in a rodeo riding a bucking bronco. There is no Park setting on this transmission, only Drive, Neutral and Reverse, so that when parking or waiting at a traffic light on an incline, the parking brake must be utilized. I don't know if the Dacia that we received was a lemon, or whether our experience is characteristic.
avaliação de
