Aluguel de carros - Nashville

Local

Prós: Not at all

Contras: Doposit

Horrible Experience with Car rental company. Had to cancel reservation

Contras: Just as preface, this happened on July 4th Weekend. We booked a car on Kayak with "unlimited mileage". When we got to the counter at Advantage, they mentioned that this only applies to residents outside of the local area, so we were told that we had to pay an extra $20 a day to get unlimited mileage. Needless to say, we were not happy, and we decided to go to another car rental company in the same area. We had to pay much more since we did not reserve it ahead of time. But I would rather pay more with a company I trust than to ever deal with Kayak or Advantage ever again! I was very disappointed!

Horrible

Prós: Nothing

Contras: The Customer Service was horrible both online and over the phone. When I reserved my vehicle it stated that I will have unlimited mileage but when I arrived to pick up the vehicle the man states that they have a new policy that only allows 260 miles a day because I was a resident of Tennessee. I told the guy that I was as driving to Miami and needed the unlimited plan. He basically told me sorry but I can't do anything about it. I called to speak with someone over the phone and she was even ruder than the man at the counter. Overall, I wouldn't recommend anyone to use their service. I ended up having to drive my own car to Miami not to mention it was a 1,000 miles away. I reserve my vehicle months and ahead of the new policy and they still wouldn't honor it.

Prós: Easy to surf the site

Contras: Other sites had the prices lower

a bit of bait and switch

Prós: When I found the offer on kayak, it s stated that the rate represented a 2 day rental. It was a good price.

Contras: When I picked up the car it turned out the price was for a 1 day rental plus 2 extra hours vs 2 days. That is not what the initial info on line stated. In the end I only used the car for one day, but I was troubled by the misrepresentation.

Economy to Compact

Prós: Advantage was able to provide a car with unlimited miles as I purchased.

Contras: I didn't like the fact that when I arrived at the pickup location the reservation was for 150 miles and not the unlimited miles that I reserved on this website. The lady at the counter was able to get a reservation for me at Thrifty for a few more dollars. I reserved an Economy car but, when I arrived at Thrifty they only had a Compact. It wasn't very clean and the unlock buttons didn't work on the keyless remote. It wasn't very pleasant.

Computers down, limited cars, and they were dirty

Prós: Cheap price

Contras: The computers were down and it took us over 1 hour to get out after long flight. Customer service was non-apologetic of situation. 2 cars to choose from. 1 hybrid, one Hyundai. The Hyundai was dirty as hell on the inside, but we couldn't see it at 10:30PM at night. Overall terrible experience. I would pay any amount of money to go with another vendor. Never again with these guys.

worst ever experience & i am a 30 year traveler

Prós: Not a thing...Alamo never again

Contras: Manager told us he was not charging for the 1day rental because of the poor service and upon returning the cr no seemed to know he did although same agent was there. again upon returning the car same problem No car long line.

do not rent from alamo at nashville

Prós: nothing

Contras: long line to check in (over 30 minutes), completely indifferent staff who could less if you locate a car. car was in horrible shape, back seats so stained no one would sit in them. price was more than quoted. guess they're used to ripping off tourists looking to enjoy Nashville.

Prós: Pick up & drop off were simple and they were accommodating with a last minute adjustment to the reservation.

Contras: I am glad there were only two of us on this trip, I would not have wanted to make anyone site in the back seat with the number of stains back there.

Prós: The rental desk agent was wonderful however when I dragged my bags all the way to the pickuo area there was no attendant. I called and still no one. Fortunately an Enterprise agent came and helped me. However it was a car from Canada and once i started driving I realized it was in kilometers per hour. I had to use my Ways app to check my speed. Also no cruise control as I was promised and it wasn't really the upgrade I was sold.

Contras: The rental desk agent was wonderful however when I dragged my bags all the way to the pickuo area there was no attendant. I called and still no one. Fortunately an Enterprise agent came and helped me. However it was a car from Canada and once i started driving I realized it was in kilometers per hour. I had to use my Ways app to check my speed. Also no cruise control as I was promised and it wasn't really the upgrade I was sold. Dropping off in BHM, they didn't exactly care that it was in kilometers, the wrong upgrade and no cruise control.

Contras: They denied to give me car as there was an unknown hold from Enterprise.

Horrible car, dirty, old, poorly maintained

Prós: Easy pick up, easy drop off

Contras: Personally I am a Hertz fan and after this experience will continue to be. I chose Avis as it was the closest to my hotel. The car was old, banged up, and looked like no one has cleaned it in a while. Driving it was horrendous and kept leaning me to the left. Will not be coming back to Avis.

I could rate it higher if they had the vehicle I reserved but didn't.

Contras: I confirmed my rental. I went to pick it up and after a 30 min wait told by the counter they accidentally gave it to someone else. But had another (7 passenger XL SUV) like I rented. 30 more minutes they have me another one. Only for me to make the walk to see it's NOT the large SUV that had the capacity I requested and confirmed.

Prós: They wanted to takea dirty Black DodgeCharger. Had to wair in line to swap. They sent to exit gate with incorrect paperwork so had to wait in line again When tried to return car they had barricades at the return entrance.

Contras: Tina from New York, the agent in Nashville, was about as nasty as they come! She was really rude to me when I asked a question about my rental. I doubt if I'll be using Budget again because of her.

I almost had an accident because if the wipers in the windshield. It .

Contras: When I drop off the car I meantion the problem to the person who check and received the vehicle he didn't care.

You booked me in the wrong place

Contras: The car was supposed to be booked at the airport. It was booked downtown. No more Kayak for me.

Upgrade was not an upgrade

Contras: The gal at the counter asked if I wanted to upgrade from subcompact to compact. I said yes, When I returned the car to a different location I was told the car was a subcompact (KIa Sol.) I plan to call Budget today.

Jerks

Prós: Nothing.

Contras: Didn’t have the class of car I reserved. The guy at the booth couldn’t have been more rude. Don’t use these guys.

Never again, left me stuck with no $

Prós: Car had 4 tires. All else sucks & will NEVER support this company again & will tell everyone I know. Up yours, Dollar.

Contras: Tied up my debit card balance of $350 for a $55 rental with fees & unwanted insurance that brought it to $125+, didn't close my contract on my Friday 3:00 pm return and left me no access to my balance all weekend, no food, no $, no car, stuck in California & pissed off. I'm telling every human I know to avoid Dollar. U suck so bad, horrible PR & *uck you.

Watch out for erroneous charges on your bill after you leave

Prós: The guy that checked the mileage and gave us our receipt was great, it was afterwards that we had issues.

Contras: After we dropped it off and signed a bill for the initially agreed amount; they add a cleaning fee and then another "excessive cleaning fee" for double the rental cost! Shady characters, corporate customer service "can't" take it off, so I have to track down the manager from the actual branch.

Poor experience picking up

Contras: No one was in the dollar section of the terminal pickup. Walked out to the car reception area and the attendant was rude and condescending and sent me on my long walk back to the counter where two people were working, but under the thrifty banner and not near the dollar counter. So more confusion getting car. Got the car and made the long walk back to get the care. He was still crabby. Another patron was forced to do the same with her 85 yr old mother struggling to walk. I told the manger to shift there people to be under the dollar section and the thrifty to show a presence in both brands. I got in the car and it smelled like a smoker car. Really stunk. So placed dryer sheets to mask the smell for my 2 younger kids. Your passenger rear tire base a slow leak and spent $3 fixing it. Horrible customer service, poorly conditioned vehicle, and lack of emphathy from every employee.

Don't change your reservation. It will cost you double!!

Prós: Easy pick up and return

Contras: Felt like a bait and switch. Rented a car for 5 days at a cost of $119 total. Then I wanted to add one More day to the rental, the price jumped up to $260. How can they charge me more than double the cost of the first 5 days for one extra day? Sounds like a scam. So disappointed. I will never rent from Dollar again.

Horrible service

Prós: Car was in good condition and clean.

Contras: Dollar shared customer service with Thrifty however Thrifty customers were the priority. Dollar customers arrived at pickup location to find zero cars available. The wait for a vehicle was 20 -30 minutes with no apology or offer of any compensation for the wait. Attitude was "too bad you have no other option". Returned car early & response was a shrug - wouldnt adjust pricing for early return.Worst service I've ever had.

Surprised

Prós: Got good gas mileage

Contras: Had to pay more for car than what my agreement with kayak said. Inside of windows on car were do do bad, tried to get the film of water off, but was not successful.

Prós: Customer service was good and pick up drop off was fast

Contras: They were out of cars the size I reserved so put me in a large SUV which was cumbersome to drive and expensive on fuel. The stereo system didn't work well.

ZERO SATISFACTION/NO CAR

Contras: I had a confirmation number, and an important trip, and no car. The woman at the desk was nice enough and did her job to the best of her ability, but the company left both her and is high and dry. There was a woman leaning when I got there who's reservation also hadn't been honored. Very bad experience.

Prós: NIce people, and truck.

Contras: Limited hours almost made a huge problem trying to get return flight.

Totally lame experience

Prós: Absolutely nothing

Contras: There were no cars available at the Enterprise location I was directed to, and after paying my lift driver and insurance for the rental car, I was out $38.00. I hitched a ride down the road, had lunch, and walked for 45 minutes to get home.

Lost time, lost money

Prós: Absolutely nothing

Contras: The branch of Enterprise I was directed to had no available vehicles. I paid $11.00 for a Lyft, was charged $27 for insurance, and had to find a way home.

Terrible experience

Prós: Seemed cheap/affordable

Contras: Terrible experience with EZ rental. They didn't let me rent the car because my licence has my unmarried name and the credit card has my married name. I had the paperwork to show my identity and the name change, but the staff didn't care. Manager on the phone was so short and unhelpful and nothing was done to assist with the situation- they just said I can't rent the car. I went to Hertz because of this and they had no problem with the name thing, saying the documents I had to prove the name change were fine. EZ is a really really awful car service I will never use again.

Prós: Pick up was difficult. Long walk to rental station. No place to park. Only car rental agency i ever dealt with that charged extra for more than 1 driver. Rented online said unlimited miles when i got there found out is only unlimited to tourist. I am local so had to pay extra mileage which is discrimination. No other company i ever dealt with did this. I ended up paying twice the amount i was quoted online. Van was mediocre at best. Clean but very basic model. Will not use this company again.

False Advertisement

Prós: See below

Contras: E-Z Car Rental advertised unlimited mileage but should have included an asterisk. After making the reservation, arriving at the airport, there were exceptions to the unlimited mileage. And they didn't note that apart from the fine print in the terms and conditions. No reason to ever use them again when there are so many other options offering true unlimited mileage.

Clearly a bait/switch

Contras: When I got to the counter they told me about a $300 deposit and a .55/mile charge. I opted to go to Hertz instead.

EZ rental

Prós: Ok for the price

Contras: Car was not very clean on the inside

Horrific experience

Prós: The person who FINALLY helped us, Duane

Contras: Hertz apparently has an idiotic policy: there is NO WAY to pay the security deposit (which was NOT disclosed to me beforehand, so I was completely unprepared for it on my prepaid rental) with any credit card other than the one used to reserve the car. Unfortunately, I had maxed out the card paying for an unexpected brake job. It took at least five completely useless calls to Hertz - NO ONE helped, and I was told a supervisor was unavailable - before the manager at the car rental site stepped in to help. He managed to charge the deposit to another card. I will never, ever ever rent a Hertz car again.

Contras: They charged me extra because I was driving around in the around trying to find the rental return and I was 15 minutes late. Worst experience ever.

What rental?

Prós: Marcus was very polite.

Contras: I reserved the car 6 weeks in advance. The day I needed the car they could not find one. Had to hurry and book with someone else at a much higher rate. Nope-not happy.

Wrong location

Contras: Overpriced and the location was not the airport, which I wanted ended up being over triple the price.

Poor service and many problems

Prós: Staff was eventually accomodating...eventually.

Contras: We arrived and our car wasn't there. Had to wait over an hour to get our car which was getting an oil change. We requested an extra driver to be added for free but the Hertz employee was hesitant to give it to us. Eventually he did but it was a major hassle. The office was hard to find and not easily accessible from the road. The address that Kayak has listed on the rental confirmation email was wrong, and we drove about 20 minutes out of our way. Would recommend avoiding this location.

Had to cancel, couldn't get refund

Contras: I didn't realize that I was pre-paying. This is probably my oversight, but 100% of the other times I've rented a car, I haven't paid until I actually brought the car BACK. So to pay before even getting the car was ridiculous. Then when I had to cancel, they only refunded 50% of what I'd already paid.

Do not use this company

Prós: The original car price was good, until we got insane charges at drop off. The car itself was in good shape and had a sunroof.

Contras: 1. We made a 12:00pm reservation, we got there at 11:55 to find a line already forming- they won't let you start the process until 12pm and then proceed to tell each of us individually after paying that there will be at least a 1.5 hour wait- they don't have any cars. They also took our phone number but said we would need to just wait (in an area with no chairs- we all sat on the floor in an airport with our luggage) so they could call our name when it's ready, they would not call our phone number and if we missed it, we lose the care we already paid for. 2. The car stunk. 3. Upon returning the car, we forgot to top off the gas tank, but we had over 3/4 tank and were told it'd be 9.99 per gallon- I'm assuming in an economy car, that's 3-4 gallons for a 1/4 tank? At the drop, the girl let us out, checked the car, said we were set, and gave us a folded receipt for $134 that she charged to our card without saying a word. The charges aren't clear, but it looks like 18.50/gallon, and multiple convenience fees ranging up to $40. No consent, no signature, just charged it.

Value for Money

Prós: Counter help and friendliness

Contras: Came back with a half tank of gas but could not receive any credit for it.

Low rates but sky high credit card hold!

Prós: Friendly staff

Contras: Payless charges a $495 hold on your credit card. Other rental car competitors charge much less ($200). It's unacceptable to expect customers to have that much available. The rate at Payless is not much lower than other rental car companies. I'd suggest taking your business elsewhere.

Scam on prepaid gas refill deal

Contras: Over charged on gas at return station after prepaying for the gas because "machine was not working". Had to go to the counter to get it refunded. I suspect it's a scam that some people may not catch or not be willing to dispute because of time constraints or inconvenience. I would not use Payless rental again and no one should!!

Terrible Customer Service

Contras: Showed up and none of the charges were what was quoted when I booked online. I had called prior to booking to ensure that everything was clarified. The Agent was extremely unhelpful when I asked for clarification and did not resolve any issues. I cancelled the reservation and went to Enterprise which was nearly half the cost, and had much better service.

Checkin was awful

Contras: Checkin process took 45 min. No full size cars available so the person tried to put us in a truck. When we refused, she was less than friendly. As a last resort, she went to a partner counter and got us a full size rental car. She should have done tgat in the first place.