Aluguel de carros - Mesa

Contras: Check in & pick up was not efficient...didn't seem to have what we ordered. Had to borrow from another company. Price was high compared to what we usually paid, but not many options elsewhere either.

Prós: was close to where we were staying and was convenient. thought we got a fair rental amount except for the additional cost - see dislike. selection was not great - rented a mid-size car and got a hyndai elantra.

Contras: went to pick up car and asked for discount for AAA or AARP. Was asked for our aarp card which we gave and received a discount for. Then after we went to pay, was told we needed insurance ($60+) for an additional driver, but if we had used aarp coverage would have been included at no additional charge. he didn't explain that before and he was the one who asked for our AAA card. Explained to use aarp he would have to redo everything and we had already waited about half an hour so we went ahead and paid the additional amount.

Prós: car smelled like pot. the rental agent said it was legas and nothing he could do. Our car was going to the shop and no other cars were available. after going to a casino there was a police checkpoint and they had my wife and I sit on the curb for one hour in the rail while they searched the car. It was one in the morning and we are in our 70's. Never another avis

Prós: I didn't rent a car in Mesa, just returned. The attendant was pleasant and there was no wait.

Contras: The car was really dirty.

Reservation made but NO cars!

Contras: I made reservation through Kayak site, drove to the rental cars company and then they told me that they didn't have any cars. Big disappointment !! Next time I won't make reservations through third site.

Attn: Pamela Nicholson Mesa store has room for improvement!!

Prós: After finally talking too someone at Sky harbor airport, it was a relief to know cars were available and the switch could be made. It is a 40 mile round trip and by 8:00 pm, we had switched the cars. The staff at the airport was helpful and concerned about customer satisfaction. Their actions may be the only thing keeping me as a customer.

Contras: I rented a car for my parents who were quite happy to get an upgrade.Little did I know, after meeting them, that the car was obviously smoked in. It was not detailed and the cigar smell was overwhelming. Upon a call to the store, I was told by staff,(Dallas), in order to trade cars, I had to drive out to Sky Harbor airport for the exchange. It is a disappointment to me having to switch cars; as I am not vacationing in Phoenix, I live here. I became almost a 5 hour expedition to navigate the prompts on line and actually find someone willing to by-pass protocol and help me help my parents. I'm sure that all departments have their flowcharts, but it would be nice if they were more concerned about the satisfaction of the customer instead of transferring them around and around just to clear their lines. I was expecting some kind of compensation for the inconvenience, all I received was a 3 gallon credit for gas. Ha! It cost me a whole day rental to straighten this mess out!.

Prós: Price

Contras: The wait and the car was just ok

Won't use Hertz Again

Contras: I paid in advance and when I came to pick it up, they needed my credit card. They said my credit card was denied and they refused to serve me. I called my bank and they were misentering my expiration date. Needless to say, I will never use them again due to the headache. Plus they were just rude. The young woman helping kept turning to her co-worker and saying "I really can't help her. It's my break." Terrible experience. I went to budget and saved money and the process took literally two minutes.

They wasted my time for 20 minutes and overcharged me

Prós: Made a booking for noon and arrived 5 min early. When I got to the counter the employee said to give them a minute and they went and pointed at something on a clip board to a manager. After a while they came back to say they didn't have a car for me and they were trying to get a car from elsewhere or I could take a car that had a broken window that had been removed from the fleet for repair. I declined the damaged car as return could be a problem. After another 10 minutes of them calling I asked if I can get one of the cars they had parked outside but I was told "you can't get a booking right now". After another 10 minutes they said they had a car for me and gave me a car that had been parked outside all along. Then they gave the insurance options without the decline cover age option and tried to sell me a tank of gas. They charged me $1.12 to release the car even though I'd already prepaid but I'd been there for 20 minutes by then and needed to leave so I paid it. This used to be a really helpful location but I guess it's changed.

Contras: They'd rather make you wait an hour than give you an dupgrade and won't plan ahead to have enough cars for their number of bookings The additional charges on top of prepaid. Trying to jam insurance on people Trying to jam gas sales

Prós: The car was fine. Te drop off crew was great.

Contras: The guy who helped me pick up my car did not do a good job. He was more interested in going home than helping me solve my dilemma.

Outdated registration taught me a lesson

Prós: I received great customer service when picking up my rental.

Contras: The plates were expired, but I didn't notice until I was already out of state. I didn't think to check because it's their business to rent cars and with that I assumed properly licensed cars. Learned my lesson to check!

Just dropped off.

Prós: Took 5 minutes.

Contras: The counter folk seemed unable/ un interested in offering any solutions from my previous encounter at PHX SKY.

Prós: Drove nicely, comfortable ride

Contras: We had reserved a Nissan Armada, which gets better gas mileage than the oversized Ford Expedition we were given. Made a big difference in what we paid for fuel expenses on our trip. Car was not very clean at all. Worst thing of all - the reservation was non-refundable / non-cancellable. Which is my bad for not reading the fine print. I'll never make that mistake again.