Beds were decently comfortable. The showers were awful and almost gave us burns due to randomly shifting temperatures. If our daughter were there I guarantee she would have been burned. The staff wasn't the most helpful after we asked them about it either. The bell hops were hard to find and unfriendly. The elevators were slow and tiny. I stay in NYC quite often and this has been the worst place I've stayed. I will not be staying again.
The location was the only thing this place has going for it. The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.
I liked the location to Central Park and Times Square. Ice machine access and air conditioner was touchy
Nice size living and bed room. Bath was small but nice arrangement. Wifi charges outrageous. Staff were not happy with their jobs.
Location was great. Next to Carnegie Hall and convenient to the subway. Comfortable beds. Front desk staff were friendly We did get free internet Shower ran hot and cold with no notice. Bathroom was cold, felt like it had no heat Difficult to ask assistance because the front desk was always busy and there was either no concierge or the one available was not very helpful or friendly
We loved the huge rooms. I wish they had said it was a 2 bedroom, we would have taken a friend along. We figured it was just a normal room with 2 beds. It's always nice to know when you have an extra room.
Location was extremely ideal! There was no thermostat so I wasn't able to control the heat. It happened to be the coldest weekend in NYC and the existing heater wasn't keeping up, making our room get pretty cold. I'm sure it wouldn't matter if it hadn't had gotten that cold
the location was great. Close to several attractions - times square, rockefeller, central park, etc. the bathrooms need updating
The location was all we paid for. Great spot. The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.
Nice rooms. Standard . Free upgrade . Close to time square . Very noisy . I can hear everything from the streets . But overall great place
It is located 10 minutes from Times Square and 2 minutes from Central Park. The room was not luxurious, but it was perfect for sleeping.
The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans
Room 513 - the first bed (closer to the room door) has bed bugs. My wife got bitten by bed bugs and is now under oral/skin treatment. Whilst the location is perfect for those with a tight budget, if this problems persist, i will encourage one to choose another hotel.
Large room with 2 double and a sofabed are hard to find without going for a high priced suites. The charge included 4 adults and 2 toodlers at no extra charge. They pushed their $12 per person shuttle instead of helping us with public transit to go to new york city.
Excellent space and large room. There was a nice breakfast. Location is difficult and neighborhood is ugly but that is New Jersey.
Room that was very comfortable for a wheelchair user. Nothing, it was good.
the families gathering during the breakfast
I enjoyed everything, especially the breakfast. The hotel is a non smoking hotel, but our room had a strong smell of smoke and it got into our cloths.
The staff was quite helpful and the breakfast offerings were very good. The air in the room was stale, and I couldn';t sleep through the night because of it.
the hotel was excellent. clean, tidy and well equipped. very happy. some of the staff were grumpy and unhelpful.
Excellent hotel, nice and big rooms with everything that you need if you came for shopping or Expo in Meadowlands. Could also serve as an alternative for budget tourist trip for NY. It costs only 2.5 usd to get a bus which is located 10 min nearby and you are in downtown Manhattan in 20-30 min. Located in an industrial zone, warehouses, etc
Proximity to New York park and ride
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
Excellent - will definitely stay there again in the future.
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Great room, location and a friendly staff Nothing really
Location is great on upper west side. close to subway. Rooms very attractive and modern. I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
Staff were very helpfull and professinals. couldnt get a room with view.
Rooms were very nice and spacious and away from the hustle and bustle of Manhattan. Sound proofing between rooms is very poor. You can hear even normal conversations. Restaurant very expensive for the quality of food and service very slow.
Nice view of the Hudson/Manhattan
It's location and price were what sold us on the hotel; it was convenient to New York City. The staff was pleasant, helpful. The red color of the room.
The location of the hotel and the Manhattan view.
Location Paying for parking
The staff was very pleasant and the rooms are nice and new and clean The fact that you need to pay for parking for your car.
Clean, great location, close proximity to the restaraunts and a boardwalk. Very comfortable stay.
Staff was very friendly and helpful, room was clean and cosy, nothing really to complain about. Location was on the New Jersey side and sometimes we had to wait for a bus, but the connections were pretty good.
The staff were all very helpful and friendly. They went above and beyond to make our stay comfortable and informed.
Staff was excellent and very helpful. Pool great. Would have like to watch tv from bedroom but tv was only visible from sitting room. Very clean accommodations. Comfortable bedding overall stay was outstanding. As stated previously would like to see tv from sleeping area but you could only see tv in sitting area. Also a small refrigerator in the room would be nice.
Location. Staff.room. Everything good. But breakfast is no free..well last week hotel book time my pakage is have a breakfast but staff say . Pay breakfast..
Staff were pleasant Confusion at registration desk both checking in and out.
A minutes walk to Convention Center. That's it. In every aspects, inferior to the standard hotel. FedEx pick up service must be done by myself, for example. No coffee in daytime and night. No refregerator in room. Noisy at night due to 24 hour open taxi repair shop just in front of hotel.
Helping & caring staff. Excellent outside view from the room. Everything was excellent about the Best Western Convention Center.
The staff was polite and helpful. That there were no vegetables on breakfast
Check in people and Breakfast Room Cleanness was terrible. Only one elevator for guest and employees
The room was too small !!!
I was expecting a much smaller room, so the size for the price I paid was excellent!
Perfect location, walking distance from Port Authority, Times Square, Broadway theaters. Comfortable bed, perfect plumbing, friendly staff. Breakfast (which is included) was terrible. We've been staying at this hotel (originally Best Western) for 10 years, and breakfast was always pretty good. Sadly, under the new management, the food quality went down south to the point of unrecognizable. It should either be improved radically, or there should be no charge for it.
The staff is unfriendly, the rooms are very small and not clean, there is a lot of noise from the garage/body repair/ taxi service, next door. The location is in an area dangerous at night. The hotel has nothing to do with Best Western hotels chain, is just a very bad franchise. It's the worst hotel i have ever been. I would suggest to Best Western to cancel this franchise, otherwise they will ruin their image.
It is located within walking distance to Times Square, pretty good location. Staffs are friendly, and the room is clean which is the most important thing to me.
Good value and a very clean room and facility
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
Amazing park view from the room
i visited nyc no everything was perfect
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
the uniformed doormen and elevator operators.
Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
It was in walking distance to all we wanted and needed to see. (5th Ave, Times Square, Broadway, Rock Center....) Nice view from window. Exciting, interesting lobby, and the lounge was wonderful. Room was cozy and restful after busy day. The room decor was very soothing. Waterspots and wallpaper coming off walls on 12th floor. No floor mat in bathrooms. It was total sticker-shock when we got the bill for our breakfast buffet--they should post the price. Not everyone is used to Big City prices. Also, staff didn't smile.
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
Bathroom look old!
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Location check in staff
clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
Great location, free wi-fi, friendly & helpful staff . Tiny rooms, hotel amenities.
Easy to find, central to metro, restaurants and bars. The staff were very good, no issues. The room was very clean and tidy and the KS bed was very comfortable. Overall I would stay again. Only two minor issues, some street noise at front of hotel and the toilet/shower are could have been slightly bigger
Staff were very friendly, especially the concierge. Room was really clean. no complaints
The hotel was exactly what I needed it to be. The staff was very helpful and welcoming. The room was extremely clean, and the bathroom was updated. I would definitely stay here again. The location of the hotel was absolutely wonderful… Close to Times Square and close to the subway station which takes you everywhere you need to go in New York City. The only con would be the size of the room, but that was not a problem for me because I was by myself. Most rooms in New York City are very small so I would not put this as a negative for this hotel.
The size of the room was bigger the expected and the location was fab! The staff were very friendly.
Location was excellent Room was too small and cramped for the price.
This is a wonderful establishment where we stayed for almost a full week. The doorman was very polite, as were the receptionists. We had a few special requests, which were all met with ease. When we commented that the room was a little small they showed us a larger room, which we chose to decline. Our room ended up being perfect for the two of us. The sushi restaurant on the first floor is incredible, we dined there twice during our stay. Everyone is very attentive here. I am very excited to plan our next trip and return to this hotel.
The position near Times Square - the bed was very big the room was small - the wardrobe was small and there was little space for luggage
Sorry to say but nothing. Our luggage (2 med sz) took up half of our floor walking space. The bathroom was tiny. I am 5'1" and didn't have enough elbow room. The entrance to the hotel was presentable until we stepped into the hallway leading to the stairs which we had to take since the ancient elevator would operate at a turtle pace. Climbing up 3 flights of stairs was a lot faster. We were very dissapointed with the room for the amount we paid for the stay.
Clean, cosy, Staff is very nice and helpfull. Small rooms.
Rooms are way tooooooooo small!!!!!!!!!! The bathroom, tiny!!!!!!!!!! The headboard on bed, dirty!!!!!! Not acceptable!!! No extras in regards to pillows and linens. Location, great!
Hotel was central to all the sights and sound of NYC we will be returning!!! Times Square a short walk from one end of the street and Hells Kitchen District packed with great bars and restaurants at the other....great Sushi place next door. The staff were friendly and helpful and the room was clean with fresh soft towels and clean linen everyday. Car service available from the hotel to the airport was also great......most hassle free holiday I think i have ever been on!!
Clean, comfortable, great location. Still not sure how much I will be charged. I was invoiced a certain amount which does not reflect the amount charged to my card.
Loved the decor and the staff was super friendly. Great location, anything you could want right around the corner. Nothing, some people said it was small, but not if your used to New York spaces.
they were very accommodating and friendly. the rooms were perfect sizes and beds were very comfortable. the facility charge. we only stayed from 7pm at night until 12pm the next day so we didn't even use any of the facilities that were included in the charging so we thought it was a bit unfair to be charged that amount if we weren't even there long enough to use it.
Room larger than typical for the area, staff were very helpful, walking distance to many restaurants and places we wanted to visit Though coffee places were nearby, it would be nice to get an early morning coffee without venturing outside the hotel. Perhaps marketplace kiosk could be open 24/7
I love the Park Central Hotel. It is our 2nd time to stay there. We originally stayed at Park Central in July 2014 and had an amazing experience all around. The staff, the room, the bathroom, the concierge, the location were all wonderful! Our 2nd stay in June 2016 was nice but not as excellent as in 2014. I booked the Park Central through hotels.com in 2014 and 2016. I chose it for the clean and well kept rooms, the location and the price is fair. In June 2016, We were put in a "courtyard room (graveyard)" because of the price that we paid. If we spent $75 more a night they would upgrade us to a normal room. This room had a window but barely let in any natural light. You couldn't see what the weather was like until you went outside. The bathroom was so tiny that the only way 2 people could be in there at the same time was if someone was in the shower and the other at the sink. The shower was a tiny stall! I couldn't bath without my elbows hitting the walls. Although, the similar price in 2014 gave us an amazing room with a street view and a huge bathroom (no need to upgrade). The staff on this last trip were friendly but seemed to be rushed. Not the cozy vibe that we had in 2014.
The hotel is very well located and accessible. Only minor drawback were the elevators. Too few and one got stuck on Tuesday and I had to climb 11 floors to my room. Excellent cardio though.
Location After dinner , wife an I ready to go to bed, my wife noticed pillow cases nor linen was changed. We are avid travelers, we were horrified! Head of housekeeping had it changed at 9:00, but wife an I were tired and this event made us stand in hallway for almost an hour till changes were made.
Location, decor, common areas Elevators are too small, most of rooms are good size but we booked on priceline and they dont guarantee your bed type (not disclosed) and we were put in the back small room with two double beds. Much smaller than majority of rooms as ai have stayed another time and it was much larger.
Everything was clean and nicely decorated Parking $70/day
Comparing with Hyatt (4 stars) in DC, Holiday inn (3 stars) in Buffalo and Holiday inn (3 stars) at 57th street NYC, this so called 4 stars hotel-Park central is nothing. The only advantage you have is location.1.The room is quite small, no coffee maker (I requested 2 times by phone, excluded I came to the front desk to request face to face),no refrigerator(you need to request, the quantity is limited and no one replied about whether they would supply or not.) 2.No hair conditioner in the bottle at the first night I stayed.After the third night, I left a note in the bathroom for the housekeeper and said"please refill the conditioner. Thanks." No one cared about this. The bottle was still empty. 3. Airconditioner was broken. Luckily the front desk changed a room for me. This is the worst experience I have in NYC. I am pretty sure I will not choose this hotel in the future and tell others about this experience. Again, if you don't care about the service at all, choose it. If you don't mind to walk several minutes more to Times Square or other sites and want better service and bigger room, Holiday inn midtown at 57th street is a good choice. And the rate is lower than park central.
The hotel was great..it was clean, spacious and comfortable. Central location for everything. But there's hidden fees when you get there. There's a $35 facility fee per day and since the stay wasn't booked directly through them you also have a $60 parking fee per day.. so overall it's better to book directly through them since you really don't save through any third party sites.. it comes out to about the same with all these hidden fees
It is near for everything,service is good,clean
No bedbugs. Very mediocre place.
Great location! Plug wouldn't be work in bathroom. Tub wouldn't drain while showering.
The fact that it is convienently located and has garage parking WiFi should be free. They should allow for pre-pays...This was a gift put on someone elses charge card and I had to pay for it myself.
location and price room smelled like cigarette smoke
excellent location large TV Beds not comfortable. One light didn't work No safe. no hairdryer not a great value for price.
Location, price, cleanliness. Pool always closed, workout machines broke
The location was great. The staff was very friendly and the price can't be beat. The wifi was not free.
location staff of hotel
Location was very convenient and centrally located in Manhattan. Parking also convenient. While staying at the hotel, we left a pair of pants on the bed in our room. When we returned they were missing and the cleaning staff had gone through the room. Cleaning staff had taken the pants. The front desk was neglectful and resistant to help in the situation. Still have not received the pants that were taken.
Great hotel for the price. Great location, short walk to times square, two blocks from port authority were they have buses to all airports
the location was great, 10 minutes to Times Square and easy walking to subway.and places to eat. Great swimming pool, which was needed because of the heat June/July
Good loation, clean room
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
Location. Amiable staff. Free internet Reception. Sometimes you have to wait too long to th elevator
Quick and easy check in and check out; tight security; pleasant, budget-friendly rooms Problems with electronics--TV difficult to turn on/off, alarm clock malfunctioned, heating/cooling system unresponsive to thermostat
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
the location next to Rockefeller center
Great location. Clean and friendly staff. Nothing special. Would like to use it next time too.
It was central to everything in NY, within a few minutes walk you were in one of the major attractions of NY. It was reasonably priced. Good servicing. The room was a bit small, but was bearable.
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
Amazing room with a view of the Hudson River. Excellent service from staff. The evening wine reception is a nice touch.
Great welcome. Staff always willing to help. Rooms very comfortable. Great view. Fantastic design, furnitures, deco. Room cleaning was average.
Very nice soap and shampoo Toilet paper poor, coffee stand in the morning moved away very early. At 9:30 it was already moved away. from the five opportunities we could only use 2.
Good location, 10 minute walk to Times Sq. No coffee/tea making facilities in room. Drinks expensive.
Nice view from the bar, nice room.
The cleanliness of the room and the bathroom and the location (near to time square) which we can find several metro lines. The noise resulting from the street (trucks, klaxons all night long). It was almost impossible to sleep even with earplugs.
The View at the bar on the 16th floor! The view from our room, the food, service, location
We brought our dog with us, and they were very welcoming and accommodating...he got treats, a new leash, and they even offered a dog bed! And, they didn't give us a hassle when we wanted to leave the dog in the room while we went to dinner. I think the dog had as great a time as we did! The location wasn't the greatest if you are looking for "things to do" right there in the neighborhood, but for our needs, it was perfectly fine!
There were comfortable beds, nice tv's in the room as well as a brilliant shower. The hotel is next to a junction so you get awoken very early every morning but i was put on the second floor next to it.
Fantastic staff that went above and beyond to meet our needs. Turn town service was nice (cookies in the room!). The room was very small, but functional. There was a party going on down the hall that was very loud due to the thin walls. Took 2 hours from the first threat to kick the people out at 3am.
Only 1 window in room and it opened to a brick wall. Unable to see daylight. Room was like staying in. Large closet.
Super helpful staff Rooms not really set for business -- few plugs, no coffeemaker
On line it said bathrobes but there are none.
When I arrived, I was given a free upgrade to a queen size room. I was prepared, given the other reviews, for a pretty small room, but I was pleasantly surprised. It was more than enough room for just myself, and the bathroom was spacious as well. I also really liked the toiletries (they smelled so good!) and the bed was one of the most comfortable I've ever slept in. Turning the shower to "high pressure" resulted in a very wet bathroom floor. I hadn't expected the lip between the shower and the bathroom to be so low! Additionally, I left my bag at the front desk the day I checked out, and I guess someone else's bag leaked something on mine? Or it's stored in the same space as they keep extra toiletries. The stain it left smelled a lot like the toiletries they give out. Unfortunately, I didn't notice it until I got home.
Clean, quiet, friendly, accessible to subways and attractions.
It was fine... Nothing I would say it was a 4 star. Staff was very friendly and courteous. The cookie at night was good! Room was TINY! Barely enough room for the bed.... And it was only a full bed. Everything was old. Wallpaper was dis colored and peeling, bathroom tile had the corners that looked dirty but were just so old the tiles were worn. The bed was more of a futon than a real mattress.
Great room. Great location. Clean and comfortable. No water the next morning with no credits or discounts offered.
Deluxe digs for modest dimes
Staff very friendly. good location. Bed was very uncomfortable
Large comfortable room quiet great bathroom and shower great shutters
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Everything... great hotel, great location!
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Cosy and comfortable The ventilation in the toilet is noisy.
Conveniently located,comfortable,pleasant stuff.
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
The customer service No complaints
Friendly staff, comfort, proximity to Manhattan
Breakfast was avrerage
Michelle was very helpful by giving us lots of information about NYC, while she was checking us in. She even made us a reservation for a taxi for the next morning. The rooms were very clean, the beds comfortable and we loved the deep bath tub. Also, we ate dinner in the 12th floor restaurant. The food was amazing and our waitress was very nice. Definitely would stay there again.
It's just outside the Lincoln Tunnel. It's clean, and the breakfast cafe was actually great. It's an older hotel. I suspect it was grand, actually, in the 60's. It's clean and no frills. I was pleasantly surprised by the value. The parking lot felt sketchy, but mostly because there weren't many other cars.
The beds were a little too firm, like the mattress needed to be changed.
Location, options in the breakfast, shuttle service to nyc, in room facilities One of the staff member was not professional at all on reception. Others were very gud
service for New York tour no breakfast,the pressure of toilet flush not good, far from bus station and takes 40 minutes walk to train station
it was very quit and not far from nyc
Simply, nothing. Simply, run run run. The place is not good and it's not value for the money. Nothing around it. Old and staff not nice. If you are going to new York by taxi it will cost you 55 to go and another to come back. Unless you are going to use the exp. Bus which is not near the hotel. You have to go up the hill to catch it. Honestly, crazy person going to new York and stays at this place. The info provided are not true. Roches in the room. Anyone that says it's good is giving the right details. Run forest run.
The hotel was very close to nyc and they had great accommodation for transport. It was only 12$ round to the city. Our door to the room would not shut quietly it slammed behind you very hard and loud. I thought that was a big safety hazard.
its confusion to categorise the hotel as being in New york city. its situated outside new york staff werent too helpful