Sheraton New York Times Square Hotel

Shockingly terrible check in process

Contras: Check in process was absolutely horrendous. It took a literal 45 minutes to get 5 people checked in. A single person was working the desk on 8/23, who constantly disappeared for long stretches of time. There was no communication or effort to speed up check in. I am a very, very accommodating traveler, but this was unacceptable and horrendous.

Pros and Cons

Prós: The location was good, and price wasn't bad for NYC hotels.

Contras: The staff at check-in were very rude. The room was tiny, the bed was not very comfortable, and the windows were so thin or poorly sealed that we could hear the street noise (even on the 20th floor) so loudly it sounded as if the windows were open. The walls were very thin too as we could clearly hear voices in adjacent rooms. The hotel restaurant felt very low budget.

location good - not clean and not room type booked

Prós: location worked well

Contras: Reservations were for king size bed and I received (as did three others in my party which I booked for everyone) double bed. In addition, there were hairs in my shower which needless to say were not mine.

Prós: The matress was old not comfortable and making a squeaking, and the parking was very expensive and i have to wait to 12 minutes for my car , the staff didn't care when i told them my wife pregnant and she can't be on her feets for long times, i travel a lot and have been in the sheraton in too many countries but that was not what I usually got , not worse my money.