Hotéis em Vitória

Contras: It’s a great old building and staffed with excellent people. At triple the cost of most hotels are we getting triple the returns on our money? Hard to answer.

Contras: Paid wifi

Prós: Lovely decor and service. Nice central location.

Prós: The staff was extremely friendly and helpful! The hotel is in the heart of downtown Victoria so we were able to walk almost everywhere.

Contras: We got a knock on our door after 9pm for turn down service which normally wouldn't be a problem but our children were sleeping at the time.

Prós: upgraded to harbor view

Contras: nothing

Prós: The location is outstanding and the public areas are magnificent.

Contras: The bed was uncomfortable, the robe in the room was stained, a bottle of conditioner was left in place of body lotion and there was mold in the shower. The walls between the rooms are so thin I wanted to take cough drops to the man in the next room.

Prós: Good central location. external architecture was very nice. People in general were friendly but not very respectful about your time.

Contras: Room floor was dirty, and much smaller than a room for this price hotel. No breakfast or coffee service provided. Linen on bed had holes in the edges and should have been replaced. Overall poor experience for a high rated hotel.

Prós: We spent Christmas there and they provided us with a stocking on our door for Christmas Day. The staff was extremely helpful at every opportunity, and very responsive to our needs.

Contras: My only smallest complaint would be the expense. The hotel is very expensive, but the service largely drives that expense and it really made for a wonderful experience for me and my wife.

Prós: The staff at the Empress made my bride and I's honeymoon even more special. Upon checking in, we received a complimentary room upgrade to a room with a better view of Victoria's harbor, as well as complimentary cocktails in the Q Bar.

Prós: This hotel is old-school classy, spectacular from start to finish and the staff could not of been nicer or more helpful

Prós: Fantastic location.. beautiful building

Contras: Pillows... they were awful for a hotel of this standard.. we asked for them to be changed to be told they were all they could offer.. feather pillows of very low quality.. I really do not complain often but I wouldn’t have these pillows in my own home.. they need throwing out and new pillows purchased.

Prós: Everything!

Contras: The bathrooms are very small.

Prós: Our Spring vacation was canceled due to COVID-19 so we decided to have a mini vacation and stayed here! Isolated ourselves from others as much as possible. Ordered room service and Skip the Dishes. Staff here are fantastic and service was excellent. Thank-you so much for having us!

Prós: All went well.

Contras: Paying extra for parking we did not like. After all we did pay a premium price.

Prós: Beautiful Hotel inside and out. Really convenient to Victoria. Food and service in the Pacific Restaurant was great. Self parking was convenient.

Contras: No

Prós: Comfortable beds Perfect location Great gym

Contras: The restaurant/room service menu is limited. Another restaurant directly across the street works

Prós: It’s a beautiful property, big and grand beautiful! absolutely gorgeous. I was upgraded to a Harbor view room,amazing at night with all the lights reflecting off the water ❤️ it was close to all the shopping storesfor ,whale watching and if you wanted to take a ride on plane it’s at your disposal.

Contras: No complaints

Prós: Location is great. Gym open late. Swimming pool indoors.

Prós: Location perfect

Contras: Too old

Prós: Beautiful view. Excellent, friendly staff. :)

Contras: Not much

Prós: The 25m swimming pool was great and the location was amazing.

Contras: No front desk staffing the two times I used the leisure club. I couldn't get a lock for the locker. On our third day the internet was really slow. One of the lifts was under repair so the wait was really long.

Contras: One elevator was down

Prós: Super level of service and amenities

Prós: View, bed was comfortable,

Contras: In room coffee was atrocious!

Prós: The location near the inner harbour was excellent to walk to nearby museums and restaurants.

Contras: The decor of this hotel including room conditions is terribly dated in appearance and function.

Prós: Staff was very accommodating. Great room with great view

Prós: Location was great. Pool area was very nice having the indoor/outdoor option. Room spacious and had a nice view. Perfect getaway close to ferry terminal

Contras: Everything was great

Prós: Great pool & location.

Contras: Kind of old and in need of renovations

Prós: The white man at front desk whose service is so bad, I stay in the hotel for more than 10 days, once I extend more stay but system fails to charge my card, he shows very bad attitude. I think he is a RACIST toward foreign guest!!!!! Very bad!!!! His name is called DANIEL!!!!

Contras: The white man at front desk whose service is so bad, I stay in the hotel for more than 10 days, once I extend more stay but system fails to charge my card, he shows very bad attitude. I think he is a RACIST toward foreign guest!!!!! Very bad!!!! His name is called DANIEL!!!!

Prós: The staff was friendly but the room was a dump. The shower appeared to have blood stains in it and the bed did not have clean linen on it. Also the “balcony” was a foot wide and led to the asphalt roof.

Contras: The bathroom was disgusting. The shower tile grout appeared to have blood in it. The bedding had stains and hair on it. The balcony was extremely disappointing as it wasn’t even wide enough to go anywhere on. The entire place looked as if it was way overdue for a renovation.

Prós: The white man at front desk whose service is so bad, I stay in the hotel for more than 10 days, once I extend more stay but system fails to charge my card, he shows very bad attitude. I think he is a RACIST toward foreign guest!!!!! Very bad!!!! His name is called DANIEL!!!!

Contras: The white man at front desk whose service is so bad, I stay in the hotel for more than 10 days, once I extend more stay but system fails to charge my card, he shows very bad attitude. I think he is a RACIST toward foreign guest!!!!! Very bad!!!! His name is called DANIEL!!!!

Prós: Nothing checking in was fine however questioning me about my guests. After they left was actually quit rude. And frankly none of their business.

Contras: The Corona virus hit and there was no room service. No pool no sauna. When I had a small spill in the room I went go and for paper towels to clean up the spill they gave me tissue paper. One of the front desk staff when checking out gave a bs reason and was giving an arrogant smile.

Prós: Location, friendly shuttle service and front desk staff were helpfully, knowledgeable and friendly.

Contras: The bed skirts needs deep cleaning. Housekeeping staff didn't replace coffee and creamers or discard the used coffee pods.

Prós: Good location. Value for money. Friendly helpful staff

Contras: No concerns or complaints

Prós: The staff were friendly.

Contras: View from room.

Prós: The location is great. Restaurant has a great view. Rooms are nice and the pool is good for doing lengths. WE enjoyed our stay.

Contras: Restaurant is a little pricey and they charge for parking which I didn't know until check out but they waved the fee. Which I appreciated.

Prós: Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub. Definitely recommended for nice relaxing stays in more adult/mature atmosphere.

Contras: At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time. Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :( For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy. Otherwise, we loved the hotel and definitely come back for next time!

Prós: Great atmosphere! Well taken care of.

Contras: Nothing

Contras: One of the nicest hotels in Victoria; smaller and quieter than the Empress and not quite as expensive. Of course it is some distance from downtown.

Prós: Our room had an ocean view, the bed was king sized and comfortable. The bathroom was nicely appointed. Our meals there were very good! They made accommodations for me being celiac and the food was delicious!

Contras: It was all very nice!

Prós: The hotel is located right on the water, in a tranquil and quiet part of Oak Bay. Right upon checking in, I recognized that the level of service that we would experience at this establishment would be different from other facilities we stayed at in the past. The concierge, front desk staff and "The Snug" staff were superb (I would comment on others, but these were the only one we had direct interaction with). The hotel is located within a nice gentle 20 minutes stroll to Oak Bay village, and as long as Victoria's weather cooperates, it is an easy walk. I would definitely recommend a stay here to family and friends. It is an experience worth at least once, even if it's only to escape one's busy life.

Contras: I had called the spa in advance to inquire about their availability, which there was none for the day we had in mind. To our surprise, after checking in, there were two spots available in the afternoon (great). Based on the level of service and attention to details provided at the hotel, I would have expected this to extend to the spa. Unfortunately, the spa did not meet my expectations. The deep tissue massage, although relaxing, was "ok". Some of the facilities, e.g. the eucalyptus steam room were not available (something we were looking forward to). I understand that this is their slow time of year, but maybe the spa staff should put this on their website so that guests don't set unrealistic expectations of the services available.

Prós: Good food. Nice rooms.

Contras: Pricey.

Prós: This hotel was great. The room was beautiful and the staff couldn't of been nicer.

Contras: No

Prós: walking distance to everything, sit down breakfast was fantastic, pool

Contras: Valet took forever

Prós: Great location downtown!! Bed was super comfortable too

Prós: Great location, good breakfast and dinner in the restaurant.

Prós: Location

Prós: Great location, nice facility, good breakfast

Contras: Lack of parking - I got a ticket for street parking in front

Prós: Beautiful and clean, walking distance to many local attractions, and dining.

Contras: We purchased the breakfast upgrade package for the family (4) but were informed this didn’t cover our 14 year old daughter because she was over the age of 12 and didn’t count as a child. If I would’ve know this we probably wouldn’t have purchased the upgrade since it was limited to 2 options for breakfast.

Prós: Customer Service was spectacular. Everyone from the front desk to the door man were wonderful.

Contras: The pillows are all really soft so your head sinks instead of them being supportive to your neck.

Prós: Everything

Prós: The location and corner room with lots windows And king size bed

Contras: No hot water and not sure how clean the bathroom was. There was a hair pin on the floor which means the floor was not washed before she came and when they came in and cleaned for us the hair pin was still there. I through it in the garbage.

Prós: I have been to this hotel in the past, and I know that there have been very good renovations at the lobby area.

Contras: The elevators need to be renewed for sure.

Prós: I loved the decor in our room. The bathroom and bathtub was amazing

Prós: Service staff was very friendly and excellent. The provided breakfast buffet far exceeded our expectations with the world's best omelets.

Contras: nothing

Contras: Charged me without any reason for deep cleaning of carpet

Prós: Friendly staff. Clean room. Nice view.

Contras: The desk was laughably small to use for working or eating.

Prós: Pet friendly

Contras: The 10th floor had a terrible odour Valet parking doesn’t necessarily mean secure. Our SUV was put in the upper lot the second night with no security. Our view was a closed Milo Restaurant. Rooms need mugs for coffee or tea in the room and glasses for the bathroom

Prós: I love that they give you a care package of bottled water and a warm cookie They would stack toiletries every day

Prós: Location and cleanliness

Contras: No

Prós: Great location. Great view.

Contras: Everything was excellent.

Prós: Location.. walking distance to downtown. Clean rooms and very friendly staff

Contras: No

Prós: great selection of breakfast buffet, staff were excellent

Contras: i rented room with fridge because i required a fridge, when we arrived there was a subway sandwich in the fridge, i called down to the desk, they provided complimentary breakfast vouchers which was wonderful and agreed to have the fridge cleaned the next morning. when we arrived back that evening the subway sandwich was still there. needless to say i did not want cleaning people interrupting my stay so i just didn't use the fridge. I was disgusted in the inability of the staff to double check that this was taken care of. Choose to pay my bill and not return. I go to Victoria with work and leisure about once every 3 months and really like to be around the location of the Double Tree.

Prós: Location to downtown and the harbor. Other guests had breakfast included. I did not!

Contras: Paid $--- for 2 nights single occupancy. I did not realize taxes would be $99 for 2 nights or that it was Canadian funds. I was checked into a 1st floor room overlooking a cement parking lot & had to ask to be moved higher. Fridge was warm. No breakfa

Prós: Great view! Bed super comfy with nice linens. Check in staff (the Kiwi) was awesome.

Contras: Bathroom very small but shower nice. Towels not very soft-kind of stiff/scratchy feeling and only 2 available (I usually use 2 myself as I have long hair).

Prós: The staff.Helpful Good conversation.

Contras: No like it all.

Prós: Great price for Victoria

Contras: Lots of random people around the outside of the hotel smoking, etc, there is also liquor store and comedy club at the hotel. Not a great place for kids. Had to climb up stairs to get to room on first floor, difficult for some.

Prós: Laminated floors

Contras: The long wait time before my rooms were made ready for us. They only prepared and started to clean the rooms after I checked in. I checked in at 6PM and I thought the rooms were ready by then..

Contras: Pathetic room cleaning - found cigratte buds in study table

Prós: Beer downtown

Contras: Air conditioner did not work- room was very small and no room to move around- bathroom shower curtain had mold all over it- no breakfast / not even coffee. Too expensive for short hotel

Prós: We liked the location and the pub in the basement.

Contras: We did not like the quality of our room. The bed was not comfortable; had only three pillows. Also, the air conditioner was loud. The painted over wallpaper in the bathroom was peeling off the wall in multiple spots.

Prós: The staff were nice. The beds were comfortable

Contras: There was a constant banging in the room that never went away. Kept us up most of the two nights theres

Contras: No included food accommodations.

Prós: Will be great to get extra pillows, doors needs to be less loud when lock it . I stay here very often and sometimes hallways get to loud at night, Front desk service really awesome and happy all time , Kathy is the best, thank you!!!9

Contras: This hotel was a dump. The rooms are very rundown, the room we booked with a balcony is not what we got. I would not recommend staying at this hotel under any circumstances.

Prós: Nothing.

Contras: Unclean, smelly, AC was not working. I had to leave Early, my remaining day of expenses were not refunded.

Prós: Decent location, clean and tidy, great interactions with staff.

Contras: Thin walls, heat in room didn't work, door key took four rounds of reprogramming with front desk staff to get working. Found a broken crackpipe on the ground next to my car in the morning.

Prós: I didn't have breakfast but, given the rates you charge, I was disappointed that breakfast wasn't included. In the industry, this is unusual Was was really good was that my requests were handled immediately.

Contras: Given the rates you charge, I was disappointed that breakfast wasn't included. In the industry, this is unusual

Prós: Proximity to harbor

Contras: Maid service - failed to replace washcloths and all pillows on bed

Prós: Vista 18 closed and dinner menu disappointing at Clive’s. Breakfast there was excellent though

Contras: Clive’s was cold if seated near the door because lobby door often open

Prós: Nice enterance, welcoming staff. Very clean public areas, room was clean, swimming pool area and whirlpool were clean and well taken care of. Liked the restaurant and lounge areas with good food. Within walking distance to just about everything.

Prós: A great place to hang out, have dinner, without having to leave the hotel. Place is clean, staff friendly. Great pricing for location. The jazz band during dinner was terrific. It was such a rainy day when I was there so it was nice that I could just go to the hotel restaurant. The food and drinks were fabulous! Right behind the Empress hotel and near shops.

Prós: The staff were very friendly and helpful navigating is through the city. The breakfast area was lovely with panoramic views on the 18th floor. The pool and hot tub were clean. And the gym had a great selection of equipment.

Prós: This is a well located well appointed hotel. Rooms slightly dated, but comfortable and clean. You will be centrally located to everything you want to do in Victoria.

Prós: Beautiful hotel. Awesome location,close to everything!

Prós: Awesome staff and I got a free upgrade. Even helped with problem with car

Prós: We loved this location and staff... Room was nice and comfortable with great city view.

Prós: Very clean and really close to everything !!!

Contras: Bed made too much noise , not comfortable

Prós: Good Location with Friendly Staff

Contras: Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door

Prós: Good accommodation at a reasonable price. The kitchenette and fridge would allow for cooking a nice breakfast or light dinner.

Contras: No!

Prós: we situated for my business

Contras: no lotion in bathroom

Prós: Good Wi-Fi, clean and spacious room, clean beds and washroom, clean kitchen utensils.

Contras: Everything is good, no complaints.

Prós: Low cost, complementary parking

Contras: Sheets on bed tucked so far under the foot of the bed that they were too short to comfortably sleep in the bed. Also maintenance marginal. My room had a hole in the wall from the main entryway door handle.

Prós: Friendly front-desk staff (somewhat overworked, but still friendly and smiling!)

Contras: Parking arrangements were understandable but not ideal because of the other businesses in the building.

Prós: Excellent hotel situated close to all amenities. Very friendly staff and the rooms are very clean and well looked after!

Prós: Clean, helpful staff, quick service. I also like the fact that there were already kitchen utensils and pots, pans and bowls provided. There was also an induction cooktop (which is amazing)! The fridge was quiet.

Contras: The rooms are small, and there was no face towel provided. There was also no cream packets with the coffee, only powder with hydrogenated oils in them.

Contras: The room was not clean and the bed was like a rock.

Prós: The check in reception was fantastic! Very helpful and informative.

Contras: everything was great.

Contras: The hotel is clean and nice. The staff looks polite, however I didn’t feel welcome there. During the COVID-19 the staff cared more how not to get infected, he used hand sanitize every time after touching my documents... On my request to return my Drive ID before he will start explaining about my room, I got “Listen ... “

Prós: Very clean updated rooms. Comfy beds and pillows. Because of covid restrictions we could not take advantage of all amenities but I will definitely stay again when visiting family

Contras: Temperature control is a portable machine. Very loud when on.

Prós: Hotel was just fine, Covid 19 shut down the majority of Victoria, including the amenities of the hotel.

Contras: COVID 19. It shorten our holiday considerably. No fault of the hotel.

Prós: Cleanliness and location

Prós: Location, rooms, service.

Contras: Nope

Prós: Design and friendly staff

Contras: missed a hot sauna due to the cold and rainy weather:-)

Prós: We had an absolutely amazing visit. We went for a get away and stayed 5 nights. The staff was friendly, happy and quick. When we needed something brought up It happened immediately. The turn down service was special and the fireplace was cozy. Even the coffee was good which is rare I hotels. The reataurant downstairs was the most delicious restaurant around. (And we ate all over) We also had massages with the spa downstairs and it was very luxurious and special. We will be staying here again of we ever come back to Victoria. Probably one of the best if not THE best stay I've had.

Contras: Nothing. I have no complaints at all, we loved every second of it.

Prós: Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service.

Contras: Continental breakfast wasn't included.

Prós: Staff was very friendly

Contras: Some pastries in the morning would be a nice touch

Prós: Beautiful, comfortable rooms. Loved the fireplace in room and the dyson hairdryer especially! Also the little extras: nice toiletries etc. Very centrally locates, helpful staff.

Contras: There is some major building work going on nearby and our sleep was quite heavily disturbed by a very loud generator that appeared to be on all night. When we told hotel staff the next day they says they’d follow up but didn’t seem overly concerned. My advice would be to avoid harbour view rooms for the near future!

Prós: Had room service for dinner. Was not great but they did comp it which I appreciated.

Contras: Disappointed with the construction view

Prós: Great location and close to restaurants and Capital parliament buildings. Great friendly staff and in hotel restaurant. Try the local made Gin and Vodka. Outstanding.

Prós: Perfect place in Victoria

Prós: The location

Contras: No free breakfast

Prós: Staff was responsive and helpful. Room was modern and attractive

Contras: "MUSIC" from the night club in the basement made it difficult to sleep. Loud thumping base noise woke me up.

Prós: The parking was cheap, safe, and included valet service. After expensive parking with a break in across the way in Vancouver this scenario was a dream. Staff helped us find dining and activities. I would definitely stay here again.

Contras: I did not encounter a single problem!

Prós: Friendly staff, valet parking, great restaurant on site

Contras: Seagulls

Prós: Very courteous staff like Shiva and Eunice .Good knowledge of site attractions especially important to first time visitors like us.Room is clean and if any defect was repaired with fast response.

Contras: Courtesy upon arrival and we feel welcome

Prós: The rooms were nice and the beds comfy

Contras: The front desk staff acted like he was scared of me and that he was doing me a favour for processing my reservation.

Prós: Friendly staff

Prós: Great staff and good location

Contras: Bathroom fixtures were in poor repair

Prós: Its location and relative affordability. And really good staff service.

Contras: No breakfast available:)

Prós: Newly renovated - large rooms

Prós: Excellent location downtown. We were able to walk everywhere.

Contras: It was a modest room for the price and they charged an extra $25 for valet parking. There was no option to park your vehicle independently.

Prós: bed comfy.

Contras: didn't know we had to call for a pet friendly room.

Prós: Reasonable cost for hosting our dog, too. Great location within Victoria - close to downtown (free shuttle) and other areas of interest. Enjoyed the amenities (pool, slide, ping pong table) more than expected. Happy staff.

Contras: Cozy/small room for two. Older building meant traffic and construction noise clearly heard.

Prós: One of the best hotels I have stayed at

Contras: Nothing it was great.

Prós: Was an amazing experience. Best staff and so cool.

Prós: Comfy bed

Contras: No in room coffee maker

Prós: Hôtel qui sort de l'ordinaire avec ses décors.

Contras: La chambre est un peu petite.

Prós: Welcoming staff; clean facilities; very quiet. Staff provided an extension cord for us.

Contras: Curtains on small window above closet let in too much light at night. Had to stuff a couple of pillows up there to block out the light.

Prós: The cool 70's vibe....

Contras: A little out of the way...Too much traffic nearby..

Prós: Very little

Contras: I'm glad we weren't booked there a few days earlier when it was 30 degrees and there was no air conditioning and you couldn't leave the window open because of the construction across the road.

Prós: Had a 60's retrofit theme

Contras: Was a little pricy for what you got.

Prós: The staff are nice and certainly are helpful and professional.

Contras: There's a lot of hype but it's basically a motel with pretty colors and typewriters.

Prós: coffee free,and freshly brewed 24 hours per day

Contras: traffic noise, but not surprising because of location