the staff was nice, and it has excellet views The cleaning of the bathroom
Well equiped appartments, in a lovely place nearby the sea (not walking distance with small children), staff willing to help and decent breakfast Only 2 lifts for 16 floors tower, very few parking places and mandatory to have a car to go to eat and see something, some fails due to youth of the resort and promoter (no hairdryers available)
The size of the apartments. We didn''t like the buffet dinner we had at the hotel restaurant. Poor quality (and very expensive).
We stayed in Troia mar on the 6th floor; The hotel is very clean and close to the beach. View is amazing! The breakfast is very poor quality and certainly not **** star quality. In Troia is only one other restaurant, so traveled a lot to Setubal for dinners.Lot's of families with children in the weekend which can be noisy during the evenings screaming in the Atrium.
Gostamos das infraestruturas (piscina interior aquecida-muito boa), piscina exterior, apartamento espaçoso ideal para casal com 2 crianças. Envolvente que permite andar a pé e de bicicleta. Falta de microondas nos apartamentos, limpeza não inclui a cozinha e loiça, o pessoal revela inexperiência, filas para o pequeno almoço quando existem mesas livres. Falta ainda todo o tipo de comércio na envolvente. Não existe mais nada para além do minimercado e papelaria. Recomendável levar repelente para os mosquitos!!!
Pool, beach and relax The space for the breakfast was very small therefore, long queues
The outdoor pool and the proximity of the beach
Very quiet, pleasant atmosphere. Very long beach!
A great place to stay with two young children. The environment is great, it is a safe place to have children playing around; You can enroll children for golf and sailing lessons within walking distance. Soon, one of the best family resorts within an hour distance from Lisbon, a "must visit" in children education. I believe the management ought to make a slight effort to catch up with the quality of the facilities. try being a bit less thrifty with shampoo, not charging 5 € for a swimming cap, not charging 3 € an hour for the use of internet (cable, not wi fi), try having a couple newspapers in the hotel for early birds interested in the daily life of Portugal, and with the charm of Portugal you'll be running a great hotel. Be careful with the slippery marble around the jacuzzi ; one of my children fell and hurt his forearm and hip and I wouldn't like that to happen to an elderly person.
Nice pool, seaview, beach nearby
Location. Bed and pillow were unconfortable. The room was cold and there was no extra blanket. Much noise from the street (no double glazing on the windows).
super value and location
Roome service, very clean, nice staff, good place
The location was next to the ferry to Troia and near a lot of restaurants, shops and bars, the breakfast room had a nice view, I had two windows in my room (corner) and in general the value/price is high. Nothing exceptional, good or bad. Not an hotel to stay in the room or lobby, but on the other hand you don't need to do it in this town.
central situation, beautiful view, pequeno almoco wardrobe doors
Nice hotel with a nice swimming pool. Hotel is close to railway station, but only a couple of trains per hour so not a lot of noise.
The position in the towncentre of Setubal. Parking facilities would have been appreciated
Good honest value and in a grat location to explore the region, which boast pleanty of activities for a week-end break. It was what I was expecting from the hotel, during a business trip to Portugal.
Everything! Super hotel in ideal location
the overall ambiance was very caring but professional at the same time nothing - excellent
very friendly staff, very good brekfast Unconfortable pillows
Too far from everything
excellent location if you come with a car, easy to get in and out of highway. good professional staff, comfortable rooms, fast internet - our stay was just perfect.
Very friendly staff, always helpful, nice pool, good breakfasts. Bed could have been a little more comfortable, pillows were not enough or too much!
Very Proffesional and courteous staff. Excellent room service. Tidying the room and linen changes done at a very convenient time (around 12 - 14.00 hrs) daily. Excellent pool. Lunch and Dinner Buffet average but fairly priced. Good and secure parking facilities.Small but safe children play area with X-Box (!) and free acess to a computer. Great package in a very convenient part of Setubal ( esp road acess to Lisbon) Recommended! Lunch and Dinner menus might be a little more varied for the discerning client that does not want to queue for their dinner. Cocktails and Bar service a little bit overpriced. Aircon a little bit "tired" Nothing to dislike! If there was a problem that the staff could do something about then 10/10 they would!
Friendly atmosphere Good staff, Room layout
perfect buffet breakfast at 8 euro only
excellent breakfast,always clean,good for children-enoght space for playing not convinient without a car,the ocean is realy far by feet,too expensive taxi
Entire Hotel was in very good condition. Rooms were spotless and extremely spacious. Even the balcony was large and had a nice view of Setubal. The signs leading you into the hotel were well marked until you reached the turn ascending up the hill. All previous signs were raised approximately 8 feet, but the last sign was at ground level. Also, the address as listed is not programmable in google maps. As is pointed out in the description of the hotel, it is not central to Setubal, but the view and amenities compensate for the decentralized location.
nice hotel steaff: send us the coat, we've forgotten over there, back home :)
Very friendly and helpful reception staff. Nothing was too much trouble for them. Overall, the place could do with an update, it was a little 1980's. The first room we had (Junior Suite) had a 'temporary' standalone AC unit that was very very noisy and did not keep the temperature of both rooms cool enough. We could not sleep much that first night, so we moved after the first night to a regular room. I would not expect them to have charged the full price for that first night (but they did) and it would have been better if they did not use that room if it does not have adequate cooling for the height of the summer.
This hotel was last renovated about 20 years ago. Surely in the 90's it looked good, but its 2009 now. We used the elevator once, afterwards we decided to rather use the stairs because it was giving strange noises. The lights were not working on the hallway. I have no idea why they advertise themselves as 5 star...in reality it is a 3 star hotel.
Nice hotel, nice room, very kind staff, good selection of breakfast, tasty dinner at the hotel restaurant with wonderful view, enough place to park, no problems with air condition or any other equipment of the room. Difficult to find the hotel, address was not in GPS navigation. To put the other road Rua de sao Jorge in navigation could help. Hotel is up the hill in dead end of that street.
No swimmingpool present in the hotel
The size and decoration of the suite, the general cleanliness! the comfort of the bed. The shower didn't work properly, the hairdryer was ruined.
The staff. Nothing was too much trouble, and they were extremely friendly. The leisure facilities. Basic, small and uninviting. Our shower curtain in our room was a bit smelly.
Central location with car parking facilities. Very good breakfast. A "dated" shower. Poor quality towels. Air con kept failing.
The room space. It was very big. Just that we had to pay 7.5Eur/person to use 1h of pool and sauna...too expensive
Very close to shopping area and night spots. There was no refrigerator or water boiler for coffee in the room.
The scenary and the historic buildings.
the space in the room, was perfect for our purpose. the central location was fit for our target. sometimes very noisy. the breakfast was a bit minimal (no fresh bread? and no real coffee)
very relaxing and quiet
situationof hotel and friendliness of staff
The situation of the hotel
The reception staff were very knowledgable about the area
The expected services were excellent and great value for money, but personally I found the staff and the way the treated us magnificent. I was really happy to stay at the Albergaria Laitau. Without a doubt one of the best hotel services I have ever experienced (and I have stayed at world reknown hotels!). Not at all...everything was excellent!
a nice place When they say: "Internet access" - it was not possible to buy acces cards for the periode you want - they need to have more cards !!
We were met by a young "man" in scruffy jeans and teeshirt who then brought the "manageress" dressed likewise. The room had seen better days with worn bedding etc. and no no hot water for the whole of our 24hour stay. Likewise the tea and coffee for the breakfast was cold.The hotel is approx. 1 kilometre from the seafront and nowhere locally to eat.It does not deserve its 4 star rating in any way at all.
Quiet, but well appointed. A very relaxing small hotel with a superb view over the Troia peninsula. It is set in the hills outside Setubal & is well worth seeking out. The staff were very friendly and helpful.
it is in a beautiful location & having breakfast on the terrace overlooking the River Sado is fabulous. This was my 2nd visit.
Warm, kind welcome, even though we arrived at 10pm due to plane delay; cleanliness; beautiful decor in the house; excellent position with views of the coast.
Peace and quiet with a lovely pool and superb view over the bay Nothing - all excellent
We had the good fortunate to be upgraded to stay in the Windmill accommodation. Overlooking the estuary and Troia, the view was outstanding. The 2 storey accommodation is wonderful and beautifully furnished. The swimming pool area is also lovely.
the cleanliness, the view over the seaside and the location. It was excellent, just what we wanted!
Very quiet place, Enourmous view for the river, very clean rooms
Breakfast with a magnificent view overlooking Troia and the beaches. Watching the ferrIes come and go. Lack of information regarding what to do in the area. Not really the hotel's obligation but would have been helpful.
The location of this place is beyond any imagination. A real hidden treasure. The view, the windmill itself is such a wonderful experience, and the pool and huge playground makes it an outstanding place for children as well.
price it is not a hotel, it is a residential house.
the helpful staff, the lovely lobby, and the very clean linens the wardrobes were very musty--we could not even open them, let alone put anything in them. a big problem for anyone with mold allergies. They were renovating the second floor, possibly eliminating this problem?
Comfortable, well-appointed room, good breakfast included in price
Friendly and helpful staff. Spotless room and bathroom. Convenient location. Cleaning lady using vacuum-cleaner early in the morning close to the bedroom door. Shower needs to be kept in hand; no place where to fix it. Poor breakfast
Right in the city center of Setubal. Airconditioned rooms. Very friendly staff.
The hotel is located in the city center. The room was very clean and comfortable. The staff is friendly. The room was a bit small and the breakfast was not very diversified.
the location of the hotel, the helpful and friendly staff
Central location. Good breakfast considering portuguese. Slightly down at heel but good value.
staff very friendly room very clean helpful staff easy parking close by
Good value. Functional rather than luxurious but very clean. Very convernient location (central) and great restaurants nearby. Air conditioner very loud.
Location and staff No telephone service in the rooms;basic cafateia style meals
The place is very nice and quiet not far from shopping area Yes, because no frigde
Very short stay,so difficult to comment accurately.Difficult to find.Reception was a bit late in morning.
Good parking space. The bed cover was damaged with a very big hole. It did not look proper for a hotel. There was no remote control for the tv. There was no carpet on the floor next to the bed. There was no to put the floor for when you leave the chower. Very noisy early in the morning.