Hotéis em Santo Domingo

Prós: Gorgeous hotel in a great location of Santo Domingo. The rooms were beautiful and spacious and the staff/customer service was the best I have seen in a long time.

Contras: The two main negatives were the food and bathroom. They claim no one has ever had this issue before and they seemed pretty shocked at the situation so I will give them the benefit of the doubt, but the showers that we experienced did not drain. The first room they gave is the shower flooded the bathroom. They were kind enough to give us a new took but the next morning when we went to shower again the same thing happened. As for the breakfast. It was served cold as if they scraped the leftovers of a previous guests plate onto a new plate to serve it to us so that it wouldn't be thrown out.

Contras: La piscina no tenía calefacción. A nuestro gusto, pasamos todo el día demasiado frío para usarlo.

Contras: In my last stay I ordered somme food to my room and after 50 minutes I called again and I had to place my order again. The laidy forgot. The hotel was totally occupied this could be the reason but it does not justifies a bad service

Prós: I Iked everything. The staff and facilities.

Contras: I did not like that I had to pay extra for my fiancé to visit

Prós: people

Prós: All of the staff are very attentive to your needs. Very clean a must stay. Would recommend to anyone visiting Santo Domingo. Love this hotel have visited 4 times.

Contras: This place is amazing. All staff are friendly and respectful. Everyone at the front desk speaks English I loved that. I was able to communicate with everyone.

Prós: Location

Contras: Room

Prós: The staff was very nice to me. Specially in the reception.

Contras: The air conditioning system in the room. To much noise.

Prós: Excellent customer service.

Contras: The stay was wonderful.

Contras: Food in the restaurant was overpriced.

Prós: Nice envioriment profesional staff Member Desk Front marriot at ll

Contras: Day time secueity have discusión behiivior encause The norm i infestando but the way he talk to me t tija time

Prós: Laundry room,pool

Contras: None

Prós: The polite and efficient staff, the cleanliness, the size of the room, the modern state of the hotel

Contras: There is no central air conditioning system, each room is equipped with its own air conditioner, which is turned on by a thermostat. As a result, there is no quiet, there are cycles of noise (when the air condition is on) and quiet (when it's off)

Prós: The hotel is beautiful inside! Everything was very clean and it could easily have been a hotel in the US.

Contras: When we called to get directions, the staff was not very helpful so it took us awhile to find the hotel.

Prós: I cannot help but compare this hotel with the Barcelo, which is located on the same street. At the Marriott, the rooms are clean and comfortable. The staff is agreeable, polite and efficient. The stay is totally different from the 'Barcelo experience'.

Contras: I only wish they had a little more choice at the restaurant, although I really recommend the steak. It was fabulous!

Prós: The architecture and plant integration.

Prós: I loved how luxurious the hotel was. Everyone as accommodating and you felt like you were in a chiq location. The pool is amazing and the views are wonderful.

Contras: You can hear everything through the walls. It was difficult to feel like it was intimate.

Prós: Beautifullly decorated modern hotel! My wife and I were pleasantly surprised by this beautiful hotel in the colonial section of Santo Domingo. Staff was very attentive. No complaints here.

Contras: Any problems I had were taken care of so quickly I don't even remember what they were.

Prós: I am so happy to find a hotel of this caliber in Santo Domingo.....I will return again and again! The food, the service, the room, location for walking, everything was perfect.

Contras: There is nothing to not like. Ok maybe a small desk in the room would be nice....but there is a business center.

Prós: No complaints...everything is perfect.

Prós: The rastrillo architecture, excellent facilities and service, and outstanding Colonial Zone location.

Contras: The breakfast buffet was expensive.

Contras: The staff, the manager charge me 50 $ because someone visit me for 10 min,when I ask him to shoe me he said it's only a verbal order !

Prós: gorgeous building, interior, and courtyard design. it really is unique and mazelike; i was smitten. (i'm from california so i'm floored by anything > 100 years old.) décor is like a regal columbus-fanboy/conquistador-chic, the zealotry of which i found somehow both zinn-esquely uncomfortable and museum-patron aesthetically pleasing. our room had tons of space, an antechamber with a few couches, a great bathroom (jet tub!, separate shower, separate toilet, bidet), an adorable relic of a pc with a 3.5" floppy drive, decent wifi (got dropped a few times but it was reasonably fast compared to what i'd seen in other cafés... just don't plan on playing an fps, etc.). we had the 5-crown room which i wouldn't normally spring for; there just wasn't vacancy in other rooms: it was the perfect hideaway to recharge and relax after walking around all day. so comfy :3 the location is perfect for exploring the zona colonial. my bf appreciated the a/c, which was very effective.

Contras: nothing too bad, but staff was just okay, not super attentive and not particularly helpful when i had issues, i wouldn't consider them outright rude or anything though. e.g. -- i asked for a first aid kit or a bandage etc (in spanish) when my bf cut his foot and they just kinda shrugged and stared, so i just had to go outside and look for a pharmacy. -- i asked for the balcony door to be unlocked and they just never got around to it for the entire duration of my stay, etc. the free/not-free breakfast debacle: like another reviewer, i also was kind of confused when at checkin they said i had to pay for breakfast (the description said it was included). i chalked this up to an inaccurate description sent to the various hotelerie sites, and just assumed i'd pay for it a subset of the days, but then at checkout they didn't charge me for any of my breakfasts... so eh? if i had known it was actually included instead of hearing conflicting information i would have eaten breakfast there 100% of the time and saved some money : \ a lot of these might just be cultural differences, which is why i wanna reiterate that it wasn't too bad... i just wouldn't call it amazing service as i'd heard described in other reviews.

Prós: Quaint Clean Attentive staff Deliciouso breakfast!

Contras: We had a junior suite on the main floor. The traffic noise woke us up on several occasions. Get a room on a higher floor TV was almost un watchable due to problems with the color. I reset it to the factory settings but no luck. AC was either full on or off. No in-between.

Prós: Hotel Palacio is a standing work of art. A very simple hotel filled with a consistent colonial homage throughout. The respectful Traveller will enjoy its location and proximity to authenticity.