Hotéis em San Antonio

This is an excellent hotel so close to the Riverwalk. Very clean. Nice decor. Staff is very friendly and helpful. Would definitely stay here again and recommend to others.

The friendliness and helpfulness of the staff are commendable; the room was spacious and attractive; the location was convenient yet quiet. The restaurant was affordable.

Clock and lamps were unplugged and hangers missing when we checked in. Restaurant buffet was ample but lacking in quality--food was lukeward, oatmeal lumpy.

The pool was not clean and the jacuzzi was not working. That was very disappointing. We were on a short get a way and were expecting to enjoy that.

$70 for overnight parking? In the same hotel you booked the rooms? That is ridiculously expensive.

convenient as far as location and accessability to San Antonio "highlights". beautiful, historic. Great staff for the most part. because there was no gym/work out facilities on sight and the pool was out of commission during our stay, Crockett did direct and make it possible for us with a nearby facility/hotel.

we noticed when we were going to use a couple of glasses in our room for water/soda...that the "old" glasses were what we had to use and that the liquid from the previous night wasn't even emptied by the housekeeper that day...unfortunate...made us question whether the room was cleaned more than just make the bed...

Location, price, staff

Location and price.

The bed was terrible.

Nothing!

Very unprofessional!

I got an upgrade to another room and it was awesome there on out

No free wifi

We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly.

Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.

I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.

The shuttle drivers

The hotel smells bad The food is horrible

The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy.

The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas

San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful!

The view from the window? - a wall! Next time we will ask for a courtyard or other external, interesting view. Otherwise, all was well.

Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm.

A bit noisy at night - one night it was loud drunk tourists, once it was random construction at restaurant in mall next door, & once the fire alarms went off. I don't think it's the hotel's fault though.

Convenient location. Room comfortable enough, and quiet. They had glass glasses.

WiFi. Very slow - up to two minutes for search results, and forget streaming. I will not stay there again for the terrible WiFi alone. Couple that with the fact that the front desk lost my credit card number TWICE, and I still don't have the receipt they were going to email. And you'll want to bring your own extension cord. This for $160 a night and an addition 16% in tax? Not me ever again.

Perfect location to attend my conference at the Marriott. Such great rooms @ a better price. Less than a five min walk to Marriott & Riverwalk. Warm & friendly staff. Clean. Good breakfast.

I have no complaints. I was very pleased with the service, rooms, cleanliness, location, and the price.

Great breakfast, perfect accommodation.

Only thing I've been having trouble is that they are not willing to return an object I left Behind. I'm willing to pay for the service.

Location was wonderful, room was clean

Hotel was dated. Too expensive for what we got. Upon return to our room we discovered our AC was not working. Front desk sent up a tech but he couldn't fix it. So they gave us a fan.... No one from mgmt contacted me and no apologies. Just nothing. I paid less for my room at the beautiful La Cantera the night before.

The location right on the riverwalk is excellent! Hotel is very nice and staff is very friendly! Would definitely stay again in the future.

My only compaint about the hotel is the cost of parking. Valet parking is $40 and self parking is $30 per night. Very expensive. If you stay a few nights parking ends up costing you as much as an additional night's stay.

The staff was very friendly, helpful, and professional.

Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.

From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.

Hotel was very nice and clean. Rooms were spacious and beds were comfy. Stayed here for 2 days and we were very happy. You can buy breakfast vouchers for 8-10 dollars and eat in the restaurant which had good food. The staff was also very friendly. Really nice deck area in the back with a smaller pool.

The hotel is far away from where the heart of the river walk is. It was super hot when we were there so walking far wasn't very fun.

Great location in a less touristy part of town. Near university and other popular destinations. Room was large and comfortable. Quiet at night.

Came in and evening person was looking at his computer, not wanting to interrupt, I waited patiently until I noticed him looking at me as if I were out of place, followed by, "Yes?" Thinking his humor might be a tad dry I let it go until I had another less than pleasant interaction with him later abut parking, then I realized he needed to consider a career outside of the hospitality industry. I wonder if his mom got him this job. Anyway, between that and an unwashed glass in my room I think some corners are being cut.

Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful

Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.

Nothing to like here.

The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offered me a room on the second floor where the Wifi was better but even to my male nose, this room smelled stale. I decided I'd seen enough and many thanks to Kayak for getting me out of this mess and into the Best Western Sunrise Suites (1 block away). Same price range and a high quality hotel. BEWARE THE RED ROACH INN!

Beautiful room friendly staff

Great Stay! Room was clean, spacious, and beds were comfortable.

Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well.

Some of the activities were at the other Marriott across the street

Near Convention Center.

Bathroom was not clean.

The hotel room was filthy. Toilet was clogged and the sheets were stained.

This hotel is clearly older than ones that I have stayed in the past. I had a suite which was perfect for my needs The staff were extremely friendly and prompt when it came to requests. The restaurant was okay but overpriced for the quality of food. Also, the location was not really inconvenient if you did not have a car as you were surrounded by mostly corporate office buildings. However, for a 1-2 night stay, it was fine.

Great location and free parking.

Bed bugs galore. Washed all of my clothes and luggage as soon as I got home. Worst continental breakfast I have ever seen. Sketchy parking lot. Believe me, you think you are getting a deal but it is absolutely not worth saving 50 bucks

location

getting rundown

The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good.

This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.

Good location and friendly staff

Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.

Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.

I liked the comfort of the beds.

The breakfast was very poor. They only had fruits, coffee, pancakes. Nothing compared to other hotels .

For the low price it was very good!!! The breakfast was about average but the room had a big bed and a puli out coach. Staff was extremely friendly abdomen helpful. If I ever return to San Antonio I will be staying here again!!

Ironing board in the room was flimsy but I could live with it!!

Got there about 11 am. Had a nice clean room ready for use. Staff was friendly. Had a free shuttle to take use to the river walk so we were save in an area we did not know.

Not thing. Everything was great

Clean, friendly. I was happy with our stay.

There wasn't any continental breakfast available...

Nothing. Didn't even stay there

I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience

Sleeping in the bed.

The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.

The young lady in the morning was very helpful and was glad to see that they had a laundry room available

The staff is super friendly, the rooms are spacious and the beds are very comfortable. Kids loved the pool.

My kids loved the hotel. They enjoyed the pool and the environment.

Nothing

Spacious rooms and very clean. Close to the riverwalk and alamo.

The room was nice and clean and we had a view of the riverwalk from the room. Wifi was free, not all hotels in the area offer free WiFi.

The wait for the elevators at checkout time were intense. We were on the 20th floor and ended up taking the stairs all the way down bc the elevator was full every single time it came to our floor.

The comfort and the cleaness of the rooms

The staff at the front desk are "very to the point",poorly informative and kind of rude when information was requested.It is shamefull that in a nice ,expensive hotel,you do not have better quality of customer care

The hotel was close to market square but was a rather long walk to the Alamo area. The hotel had very comfortable beds and were clean. The breakfast was a plus as well. I would recommend this hotel if, you don't mind the walk to the Alamo area. I would stay again!!!!!

The room was nice and breakfast had a variety of different things

The location was good for access to downtown/riverwalk and freway access

the sink in the batroom area did not drain well & there was a problem with the amount of money charged to my debit card & I had to make a couple of phone calls to get it straight.

i liked the location because if wanted to walk i could walk to the placese that we needed also easy acess to the freeways.

the freeway was to close

The rooms were great, and the housekeeping was so kind. We had a great experience, and were able to walk most places since the hotel was right on the riverwalk, and near restaurants. The front desk staff gave my kids balloons, and glow bracelets for the 4th of July- huge bonus! We were able to purchase our SeaWorld tickets through the hotel as well... for a discounted rate. It made everything smooth and easy for our visit to the theme park.

It was right on the riverwalk.

The maid never cleaned the room. When we got their the shower was dirty and the whole time we were their no one cleaned it. The pictures online made the room n pool look a lot bigger then what they really were.

The only good thing was I didn't have to pay full price. This experience has taught me to pay more attention to reviews.

What we didn't like... mold on bathroom walls, shower curtain rod with no compression just placed so it fell when we opened the curtain, hot water leaking made the bathroom hot, loose toilet and toilet seat, toilet paper dispenser sliding out of wall when we tried to get toilet paper, cigarette burns on sheets, stains on chairs, bad patchwork on walls, garment rack/shelf had one of four screws stripped out of wall, I had to unplug the lamp so I could charge my phone. I really don't believe this place woul pass inspection. A few items I expected to see... hair dryer, tissue, coffee. But maybe it's all for the best. Then we went for our complimentary breakfast... Our choices? Which loaf of bread? What kind of jelly from the variety of open jars? And, how much juice from the jug?

My room was recently remodeled and was great!