Hotéis em San Antonio

Contras: I was not not notified by phone before my arrival although they already knew my room was overbooked! They waited for me to arrive with my parents and toddler at 11 pm to tell me there hotel was full and my room had been overbooked. I was pissed, they sent me to another hotel 20min away.

Prós: We loved the hotel. It was very beautiful and clean. Even tho they were renovating we didn't hear a thing. The staff was magnificent and always helpful. We will be staying there again. Only if we get a room with a view of the park. Lol

Prós: Location was great and the staff that was working was excellent

Contras: This was not up to Wyndham standards. Was still under construction which was not indicated on the site. Restaurant was temporary and staffing almost non- existent . Things were old and not updated in the rooms.

Prós: Hotel had large rooms very clean. Staff was very helpful and friendly

Prós: The location. Within walking distance to the Riverwalk and The Alamo. Also many fine restaurants located nearby. Also, the staff was very friendly and accomodating.

Contras: The hotel is in the process of a big time renovation. There was a slight inconvenience at times because of construction dust and noise and elevator shutdowns.

Prós: location is great, staff was friendly

Contras: hotel is under renovation. any and all pictures you find on line are completely inaccurate or downright deceptive. even the official website shows a hotel that does not look anything like this one. rooms have no soundproofing so you hear EVERYTHING. bathrooms look institutional, ceiling tiles hanging out of the hallway ceilings, etc.... the place is a mess, loud and not very pleasant to stay at. only saving grace was we didn't spend much time in the room.

Prós: Friendly staff, excellent sized rooms, convenience of location to major city attractiions, quick response to issues.

Contras: Shame about the construction, but that is a fact of life re hotel lifecycle.

Prós: The staff was great. Food was good. Great location

Contras: The hotel in under renovation and it didn't look as nice as it have looked. I realize is an older hotel and it's good that they are renovating. Just wished I was there after renovations were completed. I was not aware of construction when I booked.

Contras: Air conditioner in the room would not cool below 74 degrees. Too warm to sleep comfortably.

Prós: We loved the location, just a block from the RiverWalk. The staff were wonderful. The shower in the room was amazing! The pool was the high-light of the trip!

Prós: Location

Contras: Staff was very unhelpful and place was really dirty and loud besides the room because it was under construction.

Prós: Close to Riverwalk, Alamo. Good breakfast, Service Despite rebuilding activities a good stay is possible. Compensated by excellent free lunch for two

Contras: Warm water shower not on temperature.

Prós: The only thing we did like was the fact that it might be haunted.

Contras: I have pictures if globs of hair in the drain and strands if hair on the sink faucet and floor.

Prós: The Location is excellent. Loved the ambiance very family oriented. Very safe and we loved it so much.

Contras: I did not appreciate an employee being rude. Also they can improve with a thorough cleaning of the room.

Prós: It was a clean, bright, and had friendly staff. I walked in and was in awe. I will be back !!!

Prós: Everything would have bee nice if there were cameras or guards or some sort of protection at night.

Contras: I had my truck stolen at the property and they didn't have any cameras. Apparently, there was a guard at night but maybe he was sleeping or something. No one saw anything. The truck as just suddenly there. The hotel is tucked away in a little corner and I guess is frequented by carnappers. The staff was polite but basically was just given a "that sucks, sorry." I had to ask the La Quinta across the street if they had cameras and they did but, unfortunately, nothing that was pointed at the TownePlace property. I wish I didn't have to have to ask another hotel to maybe see the parking lot. I feel like the hotel should have done something more to be helpful or SOMETHING. Sure, you've got a lot of signs out saying park at your own risk but if you can't ensure my property isn't safe while I stay at your hotel then I will definitely not stay here again.

Prós: If you are a Marriotts reward customer you will be treated much worse then you are normally a custom too because you used Expedia or kayak. Book direct get treated nicely

Prós: Staff very friendly.

Contras: Air conditioning was very noisy.

Contras: Homeless person walked into hotel and asked me for money and food. The front desk was not late I. Catching the person walk in and follow present customers staying in the hotel

Prós: The hotel was clean and the majority of the staff, especially the valets and manager, were very nice.

Contras: There was some confusion about on-site parking, which costs an additional $21.00. The man at the front desk was not helpful at all and offered to cancel my reservation with no guarantee of a refund. When I asked to speak with the manager, the replied that he was the on-duty supervisor. I again asked to speak with the manager and he rolled his eyes while walking away to fetch her. Now, I was in no way being rude to this young man and I even explained that my issue was not with him; it was with the parking issue. It was pointless to stay at this hotel and pay an additional $21 for parking if I could stay at a much nicer hotel with a better location for the same total price. He was incredibly rude and unhelpful. The manager, "Patricia", was very polite, helpful and nice.

Prós: The rooms were great, and the housekeeping was so kind. We had a great experience, and were able to walk most places since the hotel was right on the riverwalk, and near restaurants. The front desk staff gave my kids balloons, and glow bracelets for the 4th of July- huge bonus! We were able to purchase our SeaWorld tickets through the hotel as well... for a discounted rate. It made everything smooth and easy for our visit to the theme park.

Prós: Convenience of location.

Contras: It indicated free parking in location amenities, upon arrival I was advised it was $31 valet parking and $15 parking but not overnight stay. So I paid around $50 in parking fees, within 3 days and that was not in my budget.

Prós: The bed was very comfortable, and room levels were secured with key cards, staff was friendly

Contras: No parking, 31$ for valet is ridiculous, no complimentary breakfast, tiny pool seemed a little dirty and hot tub was out of order the entire time. We opted for Marriott for the service, this is the first Marriott I've booked that didn't have breakfast included. The bistro was over priced and mediocre food.

Prós: It was in a very convenient location with good amenities. Service was friendly as well.

Contras: The very expensive parking.

Prós: Location on quiet end of Riverwalk and cleanliness

Prós: It was right on the riverwalk.

Contras: The maid never cleaned the room. When we got their the shower was dirty and the whole time we were their no one cleaned it. The pictures online made the room n pool look a lot bigger then what they really were.

Contras: looks old and outfashioned

Contras: Checking in was AMAZING after this was awful. Beds were where we will never stay there again HARD AND SMALL we understand ,its hard to control guests ,but we called front dest at 2am to take care of a guest whos baby cried for over 1hr and we had someone knocking at our door, bad enough we couldn't sleep. Great cleaning crew Very Friendly. When leaving front desk guy NOT friendly at all and we didn't even say anything about a rough night, he was rude when we asked for a receipt, he proceeded to say well....?! IT WILL BE BLANK!!! This is OK, if customer wants receipt JUST hand one out and be friendly so YOU provide best customer service and even IF beds were uncomfortable THEY MIGHT COME BACK because YOU were great like when we arrived he was not only fantastic we called him unreadable hulk and he was so pleasant in offering fresh cookies.

Prós: The stay was great. I'm a clean freak so it's hard to pass my "inspections".

Contras: The bathroom was terribly small. The door hit the toilet when we tried to open the door.