Did not pick us up at the airport. We arrived in Quito at 10:30 pm and van driver said they only picked up Delta flyers. We arrived on United. We took a taxi. They stored our bags for us the next morning for our meeting and allowed us to collected them later.
We were completely satisfied with our check-in, room and dining experience here. Our twin bedded room was spacious and on the 12th and 10th floors (two stays). Now that I've tried the travel agency once very successfully I expect to use them again. They provide free vans to the airport at certain hours, which we could take advantage of!
Just a $5 taxi fare from the airport (or free hotel shuttle) the Hilton is located in the New City but within walking distance of the Old City. \n\nThe staff at reception were friendly and helpful, as was the concierge.\n\nPricey for the region, but worth it for a bit of luxury.
This hotel had fabulous rooms! The beds were very comfortable with European styel duvet covers and lovely pillows. The bathroom was all granite, good shower. The soaps, towels, linens were all spa quality, very nice. It was spacious, and extremely clean. Seemed like it was freshly remodeled. I travel constantly and stay in a lot of places, this is one of the very nicest hotels I have ever stayed in.\n\nHaving said that, I did not pay (it was part of a package) so I am not sure about the cost/value.