Hotéis em Encanto, Phoenix

Prós: The location

Contras: Staff was not friendly

Prós: Very attentive staff allowed for a smooth check-in and check-out. Conveniently located near transit and close to a lof of food options. Free parking always an added plus :)

Prós: Clean. Friendly staff.

Contras: Very expensive for what was provided

Prós: more than adequate...

Contras: not a thing to dislike other than Fox news on public TV in eating area but good to see what they are putting out as news worthy...

Prós: Great breakfast, convenient location, everything needed

Contras: A little better bathroom cleaning

Prós: I love the location because its real near the places that I do business with, some are just a walking distance from the area. For midnight snack, the variety of frozen items was good with Microwave in each room.

Contras: Television upgrade to a bigger tv. Some of the eggs didn't taste right. Second batch were fine.

Prós: Enjoyable stay. Room is very spacious and clean and bed is firm and comfortable. Quiet premises and free parking is available on site. Hotel has self laundry which is an important criteria for us.

Contras: None

Prós: Close to heard

Prós: Great breakfast. Great desk staff.

Contras: I did not have the coffee replaced in my room on my final day and I had a 5:00 departure. This was inconvenient since there is no coffee available in the lobby at that hour.

Prós: Location is great. All was very clean. Staff was helpful and friendly. Breakfast was pretty good. Would stay here again.

Prós: The staff were very friendly from the front desk staff to the housekeepers. The complimentary breakfast and free parking were great amenities, as well.

Contras: I thought that the location would be a bit more central but it was not too bad of a commute to our intended destinations.

Prós: Seahawks colors decoration theme, hot tub, bed and pillows close to train

Contras: no

Prós: Kind staff, comfortable room and shower, good prices, free parking available.

Contras: Nothing to complain.

Prós: Great breakfast options.

Contras: It was missing the extra step that other Hilton Garden locations have done. Ie, it would be nice to have ice water through the day and coffee in the lobby in the morning. Others have offered a glass of wine on your first night or at least a coupon for one glass during your stay, etc. this one offered cookies but I was only able to have one over a 4 night stay as they ran out really early.

Prós: Location.

Contras: Pillows were all too soft.

Prós: The beds are soft

Contras: Not enough towels

Prós: Location

Prós: Room had a private balcony overlooking the pool which was unexpected. Room was immaculate!

Contras: I wish parking was a little closer for disabled companion.

Prós: They put us on the 7th floor of the hotel with a nice view of the city. The room was very clean and comfortable. The front desk person was very friendly. Definitely worth more than the price I paid!

Prós: Convient location

Contras: Parking is across the street. Not very handicap friendly in that respect.

Prós: Location was good for me. The staff was friendly and helpful. The rooms were clean.

Contras: The beds are some of the worst I have slept in, very old and need to be replaced. They have stains on the sides of the mattress. The air adjust system doesn’t work.

Prós: Lobby staff was very accommodating

Prós: I realized that I did not book the room with breakfast, when I asked the front desk explained this to me and gave me a comp for 2 breakfasts anyway. Thank you . Customer service goes a long way!!!

Contras: It was older, wonderful location, but the rugs were dirty and the fixtures in the bathrooms were outdated. Very clean and quiet, wonderful pool. The picture is misleading, it appears that the hotel is 20 stories tall but when you check in, its only 3.

Prós: Location is easy to access; nice and quiet from most of the city noise; close access to several restaurants in the vicinity; close access to I-17 freeway.

Contras: My stay was very good, very cordial and helpful staff; check-in and check-out was quick.

Prós: The room was very clean. Staff was very helpful! Will definitely stay again!!

Contras: N/A

Prós: The room was decent for the price. Not stellar by any stretch of imagination. Ultimately, our room looked clean, just very old.

Contras: Some of the hallways smelled very bad. Our room was ok though. You had to ask for a "dish pack" to get any glasses, but they were out. They provided us plastic cups, which was okay i guess. Everything looked very, very old and outdated.

Prós: How the staff resolved an issue we had.

Contras: The 1st floor was very dirty and run down. A lot of homeless traffic seems to be attracted to just come in and hang out. 3rd floor was quiet and much nicer.

Prós: Location

Contras: Trash and empty pizza boxes left from previous guest in room. No pillows

Prós: If there are any positive notes, the housekeeper on our floor was very nice and and helpful with our needs and the rooms were spacious. This hotel does need a lot of work and attention to give a more pleasant stay for guests.

Contras: where do I begin... I we chose this place because of the location was adequate for our weekend. The room had an unpleasant smell to it, the remote for the TV did not work, the air condition unit was not working properly, it has only one ice machine in the entire floor, one elevator servicing the entire Hotel, which doesn't help the people who are in rooms at the far end. No one would answer at the front desk when I called countless times.

Prós: Absolutely nothing!!

Contras: When we checked in there was homeless people hanging out in the lobby. The lady that checked us in wouldn’t look at us or make eye contact. When we asked about a roll away bed we were told no they have pullouts in all the rooms. So she charged us an upgrade fee to give us 2 beds and a pullout. When we went to the room it smelled like smoke and musky. When we checked the beds the sheets were dirty and their was hair all over them. When we checked the pullout mattress it looked like a mattress they just pulled out of the dumpster. So, we went to the front desk and she moved us to another room right next door. Once again, checking the beds and pullout. The same issues plus the toilet had urine on the seat and the floor in the bed area was sticky and you could see multiple different shoe prints on the floor. It was almost as if they just made the beds without changing them and re-rented the rooms. When we opened the window curtains the window appeared to have been pried open from the outside and their was spray paint on the windows from graffiti. The online advertisements and pictures are definitely not what we thought we were getting. Also, the pool advertised was not the same one at this property. The entire facility smelled like cigarettes and weed. When we went back to the front desk, the lady was arguing with a homeless man that was sitting in the lobby. We spent less than an hour at this facility and felt dirty, discussing and unsafe, so we asked for our money back which the lady claimed was put back on my card I used and we found a much safer and clean place to stay. You can clearly tell this is a place the homeless and long term people stay. I do not recommend this place for anyone ever.

Prós: Close to sprouts

Prós: I can honestly say i didnt enjoy one single thing during my stay. The entire time i was there was uncomfortable and miserable

Contras: I hated the smell. The rude staff. The filthy accommodations. And the overall disrespect that was shown to the guest. Terrible experience all around.

Prós: Wasn't too far from the airport

Contras: The room was a little small

Prós: Rooms were very clean

Contras: The pull out bed did not have sheets or blankets on it that was stained. The king size bed had a big blanket that was as thick as the sheet. No way to call down to the front office to get more blankets had to go down there and get them from the front desk. They were not even folded on she handed them to me.

Prós: Wonderful staff. Helpful always asking is things correct do we need anything..housekeeping was fine also

Contras: Noisy neighbors

Prós: Nice room layout.

Contras: The shower/bath had a large central area where the porcelain was worn off and it was rusted. It should have been repaired or replaced before the room was assigned.

Contras: Staff was quite rude. When asking to replace items that were dirty

Contras: heating system could be better

Prós: Clean room

Contras: Hot tub wasn’t working. Parking in the garage was complicated because the back exit is closed for works. In terms of the location, there’s not much nearby. Seemed a bit pricey for what it was.

Prós: It was close to where I needed to go and it was clean.

Contras: The temperature in the room was exceptionally cold. I could not get the thermostat to work properly. I could not get the room above 61°. I slept in two layers of clothing to keep warm.

Contras: 1st the website said it had a bar. No bar. Had to walkover 1 block for parking, which was very scary at the later hours of the night walking by myself. Door key did not work when I got to my room after I checked in. Got back to my room on the last night and the door key did not work again. Got up one morning to make the in room coffee and the holder to put the coffee in was missing.

Prós: We thought that the breakfast was free like we see at most hotels... not free for sure.

Contras: We had several things wrong with the room, such as the hairdryer was not working... UGH! I had an important meeting that next morning and needless to say... my appearance was not good. The shower was very slow to drain and the remote control was not working. The toilet lid and shower was very discolored as well as the carpet being dirty. The wallpaper was peeling off the walls and the lamp charger was not working. Housekeeping did not replace the used cups the next day. Not good having to drink out of "used" cups! The front desk clerk failed to tell us that the parking was a block and a half away.... that would have been nice to know. We would have "unloaded" our suitcases on check-in rather than schelpp them to the hotel from the parking lot. Maybe she was having a bad day, but she was very unfriendly.

Prós: No food was bad

Contras: You're stuck on an elevator 3 time

Prós: Staff are great, great deal for breakfast buffet for $6.99

Contras: Check out is at 11am which I think could be easily changed

Prós: Good location, close to a number of things. Bed and pillows were comfortable.

Contras: Dirty, broken sleep number beds, there was a tobacco wrapper inside my bed sheets which makes me believe the sheets were not washed. I will never go back to this hotel.

Prós: Was given free breakfast coupons due to the poor service, rooms, 3 times room change on first night.

Contras: Beggars hanging around 24 7. Could never go out to smoke without someone hand out. Residents having loads of non registered guests meeting them at side doors. Smoking in rooms and stairwells

Prós: It was near every place we needed to go

Contras: The mattress was lumpy

Prós: What did I like? Absolutely nothing. Thankfully the beds weren’t total junk. But that’s all it really has going for it.

Contras: Where do I begin? First off, this place is anything other than vacation friendly. It’s the type of place that drug dealers pay a week in advance to sell out of and pretty much live in. Trash in the halls ways, dirty laundry hampers not stored away, graffiti on trash bins. Literally made me provide IDs for everyone in my band, which I have never had to do anywhere, and rather than put an authorization hold on incidentals, they charged my card extra, and now I’ll have to wait a week to get it refunded back to me. Got 2 rooms, one had no real “issues”, the other had unmade beds, towels on floors, trash not removed. Switched to another room that had a clogged toilet. 3rd time ended up being the charm, as sad as that is. Front desk lady was sick and coughing in the open and wiping her nose with her hands and then touching our IDs, debit card, and room cards after. Thanks for not taking any precautions on spreading germs around. Absolutely terrible facility, can’t believe I paid as much as I did. City needs to come do an inspection ASAP.