Hotel staff is very friendly and competent. Good location near to convenience stores, restaurants, supermarkets and beaches. First floor hall carpets are a little bit dirty. Food cooking smell is terrible in this area.
Very nice staff Washer dryer good $6.00 to wash and dry $12:00 if you need to split colors and whites. Asked for balcony and king size bed. Thought would have nice view from balcony, yet looked at back carpark and back of shops, lock on sliding door is broken so they have rod to stop door. Just ok, yet I will say the staff are excellent, very friendly and very kind 10/10 for the staff. Comfortable yet do not expect too much.
The staff was very professional and friendly. The room was comfortable and clean. Housekeeping was the best.
Nada, it was HORRIBLE The rooms are dirty, loud air conditioner, Very Rude Staff! For the amount for one room 141.00 three star!!!! Please!!! Then had the audacity to not offer free breakfast. To insult me even more I was given 5% of ticket for my meal!!! Wow!!!
Staff were very freindly and accommodating. Room was clean and bed was great. Close proximity to shopping and beaches. Best part is the free onsite self parking. On the beach you are relegated to valet park with fees. Good value for the money Nothing
Once I was able to check in, everything was cool. Thanks to Frances. The manager on Friday wasn't able to check me in and I was forced to find another hotel even after making a reservation through a 3rd party site because she couldn't figure out how to swipe a credit card. The machines need to be updated and her inability to rectify a simple situation was ridiculous. Unfortunately, I had to stay at another hotel due to her incompetence. Disappointing at best.
It was not too far from the centre...but a part from this it was really a poor hotel The musty smell
Location and staff Price was very high for Best Western and the amenities at this particular hotel.
I liked the fact that the price was good and that it was within walking distance to stores like Walgreens and Ross Dress for Less. It also was near a few restaurants. The staff at the hotel was great. The restaurant at the hotel wasn't working at all or wasn't working for most of the day. The fact is that I never could get a meal as room service and I actually did not see any guests eating there.
Excellent staff, friejdly, competent, professional. The ownership, managment and staff all appeared to be good examples of people. From all aroind the world who were respectful of the Land of Oppprtinity and striving - by hard work - to make a good life for themselves. Plus the Facility was tops. Great value.
Courtesy and friendliness of employees. No problems
The room was spacious and the bed comfy, but the bathroom!? I loved the decor and fixtures. It was like a mini spa and I wished I could have stayed longer to utilize the pool and work out room. Would definitely stay again.
Super comfortable beds The airport shuttle experience. I was told it would be 15-20 minutes, I waited about an hour before just taking an Uber from the airport to the hotel. And when taking the shuttle back to the airport, the driver was unfriendly.
Proximity to the airport and an hourly shuttle. Breakfast and the breakfast area are quite nice. The rooms are comfortable and quiet.
Overall seemed like a good place at first. Comfy bed. The bathroom was dirty when we checked in. Disgusting.
Clean, quiet, free shuttle, extra helpful staff!!!
great value for money Not in a very hip and happening area
Hôtel très bruyant
Beautiful surroundings and ecellent food. Room was beyond expectations!
The view tv did not work. had repairman in the room at 1 am!
The hotel is beautiful with two pools, great spa, everything you would expect from a Trump Resort. Thought the price could have been a bit better during these tough economic times and considering the hotel was half empty.
Die Freundlichkeit aller Mitarbeiter ist wirklich erstklassig, Pool/Strand-Area sehr schön angelegt und gepflegt. Wir waren jeden Morgen am gleichen Frühstücksbuffet, es wurde jedoch jedes Mal anders berechnet (von 40-53 $ für 2 Pers.), haben wir nicht verstanden.
The beds are comfortable and the rooms are sound proof. There was broken glass by the mini fridge when we first arrived. There was left over food particles in the cabinets. The bathroom was equipped for 2 people even though 4 were on the reservation. The outside vinyl wicker lounge chairs were broken. The person at the towel stand didn't know if there was a vending machine on site. When you check in, they swipe your credit card for incidentals, once I returned home, there was a charge on the credit card. When I called to inquire, I was told we used items from the mini bar. I told them this was not true because we had gone across the street to Publix and the liquor store to buy alcohol and even left more than what was provided. They reluctantly reversed the charges.
Excellent amenities and beach Locatio All good
I'm extremely on happy with the customer service, I was told by the front desk at check-in that all resort fees are included, I was surprised at checkout to see those fees add to my bill, when I spoke with the manager Normita Netterville and explained the situation she was very rude and unhelpful and said out loud that if I don't like the hotel policies I can go next time somewhere else!
Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(
Comfort , cleaning , food etc Valet parking very slow
The staff was very nice as they upgraded my room to an ocean front view. I had a great view with a very large room. The hotel needs to be remodeled. The bathroom was very old and peeling paint from the vanity. The room had a very awkward smell every time entered.
great beach did not receive my wake-up call, which was critical in making 6 AM flight.....very unhappy with the hotel
The location is the best.
The staff were very helpful, the suite was exceptional
I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.
Great location; spacious rooms; kitchen facilities; decent work out facilities. The hotel is showing some wear. Front desk and bell station are not particularly attentive. At check in, the bathroom in the original room was not clean.
close to the beach
Close proximity to the beach. We stayed at the change management period to Marenas Resort. The services were not good at all.
You will need a car or fairly long and expensive cab rides to go anywhere fun
The room was very small comparing to other hotels of same category
Kind staff. Excellent handling of an unusual situation. The room was a bit small. Also the closet is tiny and can only be opened by blocking the TV. No room to store luggage.
The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.
Very convenient and good restaurant on the bay.
Very well located to visit Miami and Miami beach. Free car parking differentiates it from other hotels in the area. Included breakfast is good.
Noisy bikers till the late evening
We stayed in a Biscayne Bay view room, with balcony. Excellent choice. A nice lively bayside bar/restaurant is just downstairs.
Lovely staff. So convenient to have the pool and Shuckers restaurant right on premises. Good breakfast provided in lobby area. Easy access to all parts of Miami. This appears to be an older hotel perhaps in need of some updates. Lack of outlets in room was supplemented by power strips. Shower water turned cool before finished.
Clean bath room,good breakfast,great staff, the money I paid it's worth it
very nice renovated rooms! WiFi access in rooms weak
The view on the beach/breakfast were great. No complaints
The room is almost noise proof, very clean and comfortable. The breakfast is not really worthy it.
front desk service was friendly, helpful
Reasonable price, clean, convenient location and parking. Breakfast included. Requires renovation work. Breakfast could have more variety than plain eggs and sausage.
It was what I needed - somewhere to sleep in between flights. Nothing extraordinary but a bed and a bathroom. Good that they had shuttle service in the morning. McDonalds just across the road. Breakfast only served between 8.30 and 9.30. For those with an early flight it is impossible to make it. Very thin door to the corridor.
The location was perfect. 0.9 miles from the airport and only 11 miles from the beach. I loved the size of the room. Slept 4 people easily, with two king beds and a great amount of floor space and bathroom space. The rooms were also so clean! And on top of all that the room was only $99 per night! Best hotel by far The breakfast could have been alittle better.
Staff was friendly, easy to get to the airport, great little bar/restaurant, good shuttle service to airport. The bathroom was in need of new fixtures, updates.
The hotel was convenient to the airport and tolerably clean. The staff was courteous.and knowledgable. Many elements of our room were not functioning - lamps, safe, etc. This motel was sub-standard, but all others near the airport were very overpriced, and this one was only moderately overpriced.
Close to the Airport Close to McDonalds, IHop and Tom's Bar which had excellent food Breakfast was basic - never had anything but the orange juice
the room was clean and the staff was very polite and helpful. The location of the hotel was easy to find.
It was near the airport and there was a shuttle, but there are many many others. Dirty hallways, pizza delivery menus on the floor outside the door to the room, tacky decorations, a big metal board at the base of the bed for no apparent reason. And when I pulled the covers off the bed, the sheets were completely full of stains, debris, and little hairs. DISGUSTING. I've never left a hotel room before in my life, but I left right away. Even if they changed the sheets, I wouldn't want to sleep or shower in a place like that. As of now, hotels.com has not refunded me.
Conveniently located for my work. Ithet put me in a room above garage next to highway, the road construction at night was loud and kept waking us up. Didn't rest to good.
Clean and comfortable hotel Hard to get soap out of dispensers, crowded breakfast area
practical no room service
the adjoining restaurant was OK dirty, old linnen, terrible pillows, damp, heating/aircin did not work etc etc
Localização em frente ao aeroporto Não tem elevador. Para quem está sozinho não já ninguém pra ajudar a carregar as malas. Muito complicado.
Comfortable No shops nearby
Clean and nicely designed General Manager was a bit snippy
Close to airport. Shuttle service very good Sub par rooms. Unfriendly staff
Breakfast The airconditioner don't stay on and takes too long too turn on soo cann't sleep good
The confort n price
Shuttle Driver from the airport was extremely nice, told me places to go and visit. Very professional. Breakfast in the morning also a nice point. Nothing...
This location was fine for a quick overnight stay between flights. The location and the hotel were quite adequate and the bed was comfortable. Pizza ads were under our door upon our arrival. After a long day traveling, we ordered in, but they didn't show for over an hour and a half with a simple order, after we walked to IHOP for food. We'd suggest this hotel stop this establishment from leaving these ads. Multiple reviews online we later found showed this was a continued issue with lackluster food.
Everything. From the time we checked in to the time we checked out . and the breakfast was served and replace quickly. That there were not ice machines on each floor.
The hotel is clean, close to Miami airport, and the WiFi is excellent. The hotel is a bit dated, rooms are clean but slightly musty, only one available computer to browse/print boarding passes.
I only stayed for a night during a layover and everything was pretty good. I liked that there was a shuttle, so it made it easier for me to get to and from the hotel in a less than 10 minute drive. The front desk people were all very nice and helpful. It would be helpful if somewhere on the confirmation email it emphasized that the shuttle had to say HOLIDAY INN and SLEEP INN in order to get in. Another lady and I were upset as we had to keep asking different shuttles which one would take us to our destination. It was a late night when the shuttle driver picked me up so I understand he was probably tired, but he did not have to be so rude. Instead of getting out of the car or rolling down his window to talk to me, he used confusing body language that I did not understand so that seemed to upset him. He did not greet me or say anything when I was in the car. I put my bags away and took them out of the car without his help. Besides that little incidence, my stay was great. I would definitely return again during a layover.
I like that the shuttle van picked us up from the airport and gave us info on how to get to the port of Miami for our cruise. The staff was very nice and informative. The breakfast should include eggs though, other than that, everything was great!
Beach front hotel with easy access to the water. Valet only parking for $20 a day, charged for breakfast with tip included ($32 for 2 of us). Incredibly dirty and outdated, furniture was broken. Very loud, lobby bar overpriced and served obviously drunk patrons.
The location and the people make the place enjoyable but Ramada should take its name off of this place because it affecting overall ratings. Most of the room was dirty, bathroom, the kitchenet, under the bed, side table, the windows that were hard to close. The smell of mist and mold, couldnt sleep without the window open. But the nice people working there- Viviane, the location- if that is what you are looking for, would make the stay bearable.
Very friendly staff. Complaints are fixed promptly. Two cons: there is no ventilation in the restroom and the windows cannot stay open – had to prop a container to hold the window up.
The beach access was perfect. The pool was clean. how is this a resort? They charged $15 for a resort fee, for it being a regular hotel. The were only 3 elevators and it was packed everytime. Room service is unheard of there. The room had a tv stand that fit one of those tv with the big back. Like really? Bathroom was cramped. Oh, and you have to pay the $20 for the resort valet. Smh. Not good.
There is absolutely nothing positive about this hotel shy of possibly where it is located. It is delapidated, outdated, dirty and staff are rude with the exception of the bellman. In all my years I have never stayed at a worse hotel.
Not worth 200 for one night
Location is good. Nice pool and beach area. Front desk people very nice and helpful. To expensive for the quality of the hotel. Valet parking should be free, $20 /day is to much . Shower's faucet was almost falling apart and bathroom was dirty in general, WiFi sucks. Breakfast buffet with not enough options
Water front intent as it was built Our first room pest problem noisy Ac rattling water pipe leaking toilet and more Totaly out dated second room pest multable ant roach leaking shower second day we could not turn on to shower arrogant house keeping noisy Ac furniture and doors falling a part pool staff arrogant and don't know how to handle some guest have zero understanding others disrespect female we have to call security to handle just do your self a favor stay a way
Price Hotel and rooms very dated the whole place needs to be torn down and rebuild
Right on the beach, nice hotel, great view. Most of the staff are very friendly. There is no parking and you have to valet your car. The valet's aren't very nice especially when you have to get your car back.
Not much The facility was extremely dirty. The one upside was the location that it had a pool on the beach and even that closed at sundown. The door had a mag card key slot that didn't actually work, we had to use a hard copy key to go in and out. We also had to manually lock the door each time we came in and out. there was a room next to us that was empty and really creepy with a big pad lock on the door. Everything was very outdated, the grout in the room and bathroom was dirty and almost black. The valet was $20/night on top of $15/day resort fee on top of nightly rate and the valet took 20-30 minutes each time to get the car. The staff were pleasant I had no complaints about that but overall the facility was just outdated and did not live up to the photos online.
Everything The cleaning lady would come very late in the afternoon
Close the airport The smell of the place
the location is very good lo unico bueno fue la ubicación everything, room to small, not clean, expensive todo estaba mal, los cuartos pequeños y el precio muy alto
Location Parking is very limited - There is no elevator - Wifi is very weak, only in the lobby you can get some connection - The room had only one outlet - Once past the lobby it feels like you are in the getto and it is kind of scary - we were given a room that was ready and when I open the door the room was not clean, the bed was not made and there was trash lying around.
The people working were loud and inconsiderate. I wasn't able to sleep. Also, there was a roach in the bathroom.
It was close. The guy at the reception was nice. The driver charged me to drop me off at the airport.
I liked the location of the hotel itself I had young children, and the hotel did not provide any channels so that my kids can watch TV, it seems like the hotel is a stop over for adult only entertainment, my neighbor handling his business with his lady friend and it could be heard, I'm just glad my kids were sleeping at the time. Bathrooms were way too small, not enough amenities.
Staff Area Value for money The Carpet smells
It was close to the airport, I really like the fact they had an airport shuttle. Close to some restaurants if you don't drive (pizza, McDonald's) Limited cable channels but for the price it's not bad
The hotel transportation was speeding and scary. when we got there we saw two cockroaches in the lobby. On our way to the room we heard some very loud sexual activity that I am almost positive was paid for. The room had stains all over the carpets and bedding and the shower was extremely dirty. Worst place I've ever stayed.
ese hotel definitivamente no sirve muy malo ,demasiado dinero por un hotel tan viejo,las habitaciones sucias, no lo recomiendo para nada
Breakfast is free, shuttle to airport is free. Dirty, walls are very thin. Noisy, there was used shampoo in the bathroom.
Buena ubicacion, cerca del aeropuerto, desayuno basico incluido, shuttle gratis al aeropuerto, bus pasan frente al hotel hacia el downtown, buen precio. Mala atencion del personal, sobrecamas y paños manchados, muy mala conexion wi fi.
The location was central. Staff was friendly. Hotel was secure. The bar and on site restaurant was nice and the staff very friendly. My room was extremely small. Balcony was about the size of a table. If you crane your neck you could see the water. Poor Desigb in shower no way to turn on without getting wet.
Hotel is clean and staff very helpful The hotel is fine for $130 per night, but given what they charge ($230 with resort fee included) it is by far the worst value for money deal that I've done in my whole life. Would prefer to pay $20 more and go to the Trump Resort which is 20 times better and only 2000 ft away...
Buenas habitaciones, aunque pequeñas, modernas y bien cuidadas Pésima atención de la gente del fron desk. Te cobran por todo! Y en exceso. Cobrar por recibir paquetes? Cobran $20 de resorte fee, pero los chicos de la playa levantan las reposeras y sombrillas muy temprano, y si vas a las 5 pm ya no te dan reposeras
The view from the balcony is mesmerizing! Beach is great!
The beds are extremely comfortable! I didn't find the staff to be very friendly, very business like.
Proximity to beach Size of room
Some of the staff were very good/accommodating, but others were rude. Facilities were decent for price. Excellent location with many nearby must haves (Starbucks, grocery store, Walgreens) within a block. Hotel was minimalistic. Gym was decent. Some staff were rude. You get a free breakfast muffin, which is a mini-muffin, but I guess you get what you pay for. I'd rather have a cheaper price than a substandard breakfast. They charge for any checkouts past 11 am, and you can't check in until 3.
Beautiful location and nice rooms Hidden surcharges like resort fees, false advertising for free breakfast that was not free
Nothing The hotel on the internet stated resturant on site for a great dining experience. There were not restaurant on site. No room service. You had to order from near by restaurants and wait for a hour or more for delivery. It also stated it had a bar and you could enjoy your drinks on your balcony. Which was also a lie. They had a poolside bar which was close on rainy days which were 2 out of the 3 days we were there.
The location. I ordered the room that was not a suite. When we got there it was smaller than my child's bedroom and we immediately has to upgrade to a suite. The room was so small that we felt clostrophic.
Great place, friendly staff, good location. Valet parking fees.
desig additional charges
The property was very nice...green and lush...great golf. The hotel staff was very friendly and nice. The restaurant/stake house - I think it is a Michael Mina restaurant - the service was horrible...worst I have had for the price point ...and I have dined at a lot of places around the world. I will definitely go back to the resort but I will not eat at the restaurant.
Great location! Beautiful view of the golf course, especially from the balcony. As the hotel is a little dated, the rooms are gigantic. I would consider coming back in the future. Hotel is a bit dated, but well kept. Valet services takes long, so make sure to ask for your car 10/15 min before you need it. Be aware that there is a $12 fee for room service. Very few hotels charge this type of fee, since we are already paying a premium for the food.
The beach at Sole hotel
Almost everything. We love this place, everybody is so kind and the landscap is beaultifull. The breakfeast is superb. The rooms are spacious and very confortable. The matress was old and deformed. Need to be replaced urgently. Doesn't macht with the hotel category.
Clean and modern. VERY convenient location. Breakfast was VERY crowded. No where to sit.
clean, quiet. Good Marriott Residence. need to have breakfast everyday until 10 AM. By 1/2 hour before closing at 9am, for example 8:15 to 8:30 am food was running out!
Location Not so clean, the corridors smelled,
Location Small rooms
I appreciated the full kitchen and comfortable beds The fact that there was no gift shop where you could buy necessaries. Staff did not alert you to the fact that there was somewhere on property that you could buy food or that you could order from restaurants that would deliver. The breakfast was not very good. Where is the real bacon? :)
Aire acondicionado sin termostato. manual. faltan cajones para ropa.
Have stayed at hotel for past 20 years. Enjoy staff, location and character of the property. no
I liked the convience of resturants and shops. the cost of parking $18.00
not much. expensive - have to pay on arrival for whole trip and even sunbeds outside. poor service. dated. Hated it.
Cleanilness, staff , and no crowds. No.
The rooms were large and clean; nice pool and beachfront access; walking/biking trail next to beach was great Room service and restaurant service do not begin until 7:30; would have liked coffee maker in the room for early risers
Balcony view was amazing. Friendly staff and great location right on the beach.
Beautiful quiet hotel in nice neighbourhood, direct acces to the beach! Pitty there were renovation-works going on. When that is finished everything is perfect! no
Nice place to stay, very clean, confortable, and friendly. Well you asked so here goes...I think it should be c/o for guest and the beach too, especially in all the heat we are having.
It was a great experience ! Good service
The staff were very friendly and helpful. The Air Con was very noisy in both rooms. The pool bar only stayed open until 5 pm. I would have liked to sit outside to have a cocktail in the evening.
Within walking distance of beach and Bal Harbor Shops. Full kitchen in guest room. Pretentious "Asian fusion" décor, with overwhelming perfume smell permeating common areas. Tiny pool, no direct beach access, internet access costs extra ... no idea why "resort fee" was charged. Tiny elevator. Also, air conditioner in guest room didn't work properly.