The location is great for events downtown. I like to walk, and the central location is nice. Staff was really friendly. We were there for a show at the Saenger which was just a couple blocks away. I would stay there again I didn't like the parking setup. I don't know where the garage was, and you have to stop right on the very busy Canal street and valet. It was pretty much a zoo in front of the hotel the whole time~ But again, the staff was helpful and friendly
Check in was a breeze, valet and bellboy were SUPER helpful. We even got some great recommendations for that night and for future visits from staff. The lobby was stunning! After check out, we left our baggage with concierge at the front of the lobby to continue our morning exploring without being weighed down. Overall, great visit! Comfortable beds, clean, nice accomodations. We didn't like being surprised by the $50 valet charge at check out!
Loved the location for access to some basic stores (CVS, Walgreens), street car, Bourbon street. The AC didn't work in my room. Temperature started it was 75,thermostat was set to 65...but it was warm and muggy .called front desk to get it fixed, but no one came. Other that that, the stay was great.
Great place for the price.
Gorgeous, clean, affordable Nothing
Location, Cleanliness and size of the room! Fitness Room, Pool, Miltary Discount No breakfast included
Everything else was excellent No ventilstion in room 6630 and had to go down to the 5th flr for ice, because 6th flr was broken
Our hotel was so cold. Extremely. Called the desk to fix our heat. But it didn't work.
The room smelled moldy - which is unsafe to breathe in. Overcharged what i agreed to with kayak.
Location My room was not clean properly...a pair of dirty women underwear were hanging on my bathroom door. The bed had stains on the sheets and the room smelled. I will not stay at this hotel again!!!
The crown plaza is a nice hotel. Older but nice You cannot go outside without someone on the sidewalk wanting money, cigs, food.....something. I had one person start cursing me because I wouldn't give him anything.
With confirmation no room available. Had to sleep in a other hotel and this with late (11:30pm) arraival
The location was super convenient for spending time in the French Quarter. Since it's right near Bourbon St, the elevators had keycard access, which made me feel a bit more safe. No issue getting shuttles to and from the hotel from other services. They were able to hold my bag after check out when I had a really late flight home. We found old, empty beer cans and a few other things hidden under our beds. The staff was pretty gruff, even when I popped in to the front desk at 8AM, before all the drunk tourists started causing problems. The A/C was either a freezing blast or a furnace, no in-between.
Great location Helpful Doorman Very small bathroom No room refrigerator Small television Satellite cable would not work with rainy weather Received incorrect bill with added valet charges when we never had a car while in New Orleans.
2 queen beds provided for 4 people, beds were small but very comfortable. Pool is small but warm, great for kids. No mini-fridge in room. Tea and coffee in room not adequate. Parking is valet only at 38 dollars per day. Park at airport instead for 11 dollars a day. Hotel wants to pay for your tour in exchange for participating in a time-share scam. We declined.
Great location one block from Bourbon Street. Room was clean and staff was kind and friendly. Great security at hotel coming in late at night. Would def stay here again and suggest to others.
I loved how comfy and clean the bed and pillows were. The view from my room was also nice and I really enjoyed the heated pool. My girl and I had a great overnight stay in New Orleans as always thanks to the Wyndam Hotel. Only bad thing was the tv remote was broke and I didn't have a TV guide in my room. & I would of liked a mini fridge for the price too.
I liked being within walking distance to everything. The beds were also comfortable. There was no fridge in the room. The air didn't work very good. The bathroom mirror light didn't work and kept turning off leaving the bathroom pretty dark. I went to a total of 4 vending machines and none had bottled water. On one the return change button was broken so you had to buy something even though it wasn't what you wanted. Complained to the front desk and was told they refill on Thirsdays. This was on a Saturday and Sunday morning.
Felt secure at night as there was a security guard by the elevators. Small lobby area, which can get loud. Felt secure at night as there was a security guard by the elevators. Nice to have a pool, but we didn't get to use it. Wifi worked well. Room was okay--bathroom small with very little counter space for belongings. Housekeeping occasionally not restocking soap. Found stain on blanket; staff did replace. Small lobby area, which can get busy and loud.
Great price, great location, clean, friendly, no complaints.
Booked one night and paid in advance, after my stay they charged me over $200 and would not assist in helping me. Just seemed like I was dealing with a bunch of morons. Would choose another hotel with a smarter staff next time.
The relationship between quality and price is ok for this hotel. I missed my free bottles of water in my room, but there was a vending machine near my room
Location is great, only 1 block from bourbon and 3-5 blocks to Jackson square, decatur street, etc. The hotel staff makes you feel secure, safe, and they are very nice. The hotel is clean and big. The value for the cost of the hotel is great! I'm nitpicking, but little things like the sink drain would not drain properly, and the in room TV has a very limited selection of channels to choose from.
Clean rooms. Very nice staff. Close to sights
location is great Thought the staff at the front desk could have been nicer. They didn't even say thank you for staying when I checked out.
The room was giant The place was shabby, even the uniforms were cheap. The hotel bar closed at 12:30, the room service was from like 4-10 and was provided by a third party, in the morning I called for a sprit and it took FOREVER for it come. I paid 450 for that room. I should have been at the Four Seasons level.
I can't even put into words just how amazing the staff were. Every single person I met was so friendly and accommodating. Even going as far as making me a make shift shower chair due to my ankle being broken and needing assistance. Every need was met and then some! The ONLY issue we had was the sensitivity of the room keys. We had to have them remagnetized every day sometimes numerous times in a day.
i stayed here with a group of 9 women. This hotel was in the very best location to walk everywhere that we wanted to go in the French Quarter. It was a really great price and i would definitely stay there again, group or individually. Having traveled to NOLA many times and stayed at many similar hotels, this was the easiest, cleanest, and best value by far.
- Location, location, location. Traveled with a friend and this was incredibly convenient to everything we wanted to do in NOLA. I'd absolutely bring bikes if you have the means, makes the city a lot more accessible and reduces transportation issues. - Pool - Staff was awesome, very accommodating even at the last minute - it's clear that they all like their jobs - Stored our bikes in the room downstairs so they didn't take up space in the smaller room and the doormen were always available to open it up for us. Before we found this out they kept our car in a gated lot close by to make sure our bikes were safe on the car. - Free drinks at bar are slightly misleading... Not a total scam but just make sure you want well liquor and add up the cost prior to making it a double with "premium" liquor. - Valet can be slow but they did give a heads up that it would take 40 minutes at some times. - Depending on where you are in the hotel you may have a way to walk down the halls to your room but this isn't really a big deal. - Truly not that bad - if I HAD to pick bad things this is what I remember but I would absolutely stay there again.
Really enjoyed the Historic aspect of the Hotel. Very opulent, and had wonderful informative signs regarding various history of the building. Staff is really good, polite, and helpful.
Beautiful hotel with friendly, efficient staff. If you want to stay in the heart of Bourbon Street this hotel is it. Upgrade to Balcony suite for a perfect stay. Everything was great.
Everything. The people working the desk when we checked in around 10pm were exceptional employees. N/a
More hotel than what we expected. Great staff, great location, great food, great hotel! Will make it our go to hotel every time we visit.
Right by Bourbon St room was clean and nicely appointed great central courtyard with pool Location makes it noisy rooms on one side were noisy to a non-stop generator terrible pillows no room service uninformed staff (front desk not aware there was no room service, housekeeping not clear whether feather pillows existed... isn't this a basic requirement in most hotels? plastic mattress cover - I guess too many people enjoy the party atmosphere too much & they have mattress issues!
Great room. location, and the staff was incredible.
I loved the location of the hotel the staff was courteous and friendly. The in hotel restaurant had good food but was a bit pricey. Our room was clean, I am a picky person so it met my standards. I thought some areas could have had better house keeping. Large dust bunnies were all over the floor near the stairs. The main area that was traveled by the guests were kept cleaner. But most importantly I didn't like that they permitted a drunken homeless person to sleep outside of the hotel doors, not a good first impression for many guests.
I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!! I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Well located for easy walk to all attractions on the French Quarter. Elegant, well maintained LARGE roomsnothing
Great location! Down in the heart of French Quarter. Kayak didn't inform me we needed to pay for Valet parking, but a great stay.
Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience. Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
Staff. Comfort. Location. Jazz lounge. Pricing is very high during Mardi Gras weeks. Jazz lounge closed at 10pm
I enjoyed the location, clean rooms, pool, staff, bed, nature sounds from radio, and smell. Noisy at night due to burbon st, but that was expected. Nature sounds come in handy.
Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.
location, value and decor breakfast was overpriced
right on bourbon street, a little noisy at night....but hey, what fo you expect if youre looking for a hotel ON bourbon street?? beautifully decorated lobby for christmas and extremely friendly staff
Location & parking Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
Parking $45 too high. Noise and construction would have pick other hotel if known.
The salt water pool was nice. I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower
The hotel and staff are beautiful and amazing. But when we got to our room it was fairly warm. We called down to the concierge and asked that someone come look into the issue. We left for the afternoon and when we returned there was a note sarying someone had come to fix the problem. Two additional requests later and it was still around 80 in our room. Staff didn't even call to see if we were satisfied (after 3 requests). Difficult to sleep and not enjoyable. See above.
The pool was a welcoming retreat after a day of touring the city. The staff were extremely helpful and pleasant. I would have liked to be a part of the carousel bar, never any seating available. The view was not to my liking, and the bathrooms were small.
The location is right in the heart of the French Quarter just a block off Bourbon Street and on the classier Royal Street. The décor is beautiful. The rooms are small but nicely decorated. The drapes were incredible. The cafe are the hotel was very good for breakfast with beignets as good, if not better than Cafe du Monde without the crowds. The walls were fairly thin so you could hear your neighbors. Also, nearly got high from the marijuana fumes seeing through the air system.
Excellent room service. The carousel bar was fun. It's located in a prime location. N/A
Gorgeous hotel with tons of history. Fairly priced and it's in the perfect location- close to everything, bourbon street, jackson square, casino, etc. Will be staying again!
The historic hotel is a perfect image of New Orleans. The staff was so friendly and went out their way just to see if you needed anything at all. It was the perfect first anniversary get away. Very romantic. Awesome convenient location for walking to nearby places as well. Clean. Carousel is really amazing and unique as well! Nice rooftop pool as well. That's a rare thing in New Orleans hotels! Rooms are a little smaller than I imagined but really not an issue. Again, love the texture and old school authentic New Orleans style. Also, the elevators took a minute to get to you sometimes. Not really an issue just the only tiny flaw I noticed.
Great location in heart of French quarter! Friendly staff, super clean and awesome rooftop pool with bar! Hotel restless awesome and we received voucher for complimentary bottle of wine! Sent my clothes out for laundry and was told it would be a one day turn around. After 3 days still no laundry and I had to call twice to finally get it back. Also our last night we needed to actually get some sleep as we had a 630am flight home. Unfortunately the guests next to us were so loud we didn't get more than an hour of sleep. I called front desk twice and finally after security made their second attempt to get these rude guests to quite down the lowered their voices slightly.
Location was great, room was nice and hotel was beautiful. They didn't tell us in advance we wouldn't have a window in our room. Also the bathroom was pretty small. There is just not much room to set anything down.
Friendly doormen, bellman, front desk. Love the gracious old hotel. Criollo's Restaurant had excellent food and service. One could not ask for a better location as a base of operations for leisurely tour of French Quarter. While I don't think most rooms fit this category, we happened to get a very small room with window looking across a dark alley. Room could not have been more than 12' square, with king and furniture closet, one could not help but feel a bit claustrophobic. Be sure to ask for room with street facing widows. Housekeeping kept forgetting essentials - like TP. Had to call to request and then wait 15 min for delivery. Otherwise, excellent experience.
Nice hotel. Clean and comfortable. Overly priced. Size of room not at all as expected.
Monteleone is marvelous and I will come again. My only criticisms are 1. It is not fully handicap accessible 2. The bathrooms are nice but small and dated, no walk in showers 3. Bedrooms are small by modern standards (limited to 2 to a room comfortably. Restaurant, entertainment, bars, service par excellence, cleanliness, doormen extraordinarily helpful( (we needed extra assistance and always received what we needed and more)
Excellent service. Doormen were friendly and engaging; they greeted my two young children with our every entrance/exit and asked them about the activities in between, made some fun suggestions for meals and places of interest to visit- really added to the experience for each of the kids. Small rooms, but comfortable, good noise control - was not disturbed despite business of lobby and hallways. Beautiful foyer and delicious menu at Criollo, the restaurant downstairs. Will certainly return to this hotel for its service, comfort, attractiveness and convenient location. Spa staff were not at the desk on more than one occasion, were haughty and were generally unfriendly during booking of appointments. Stark contrast to the rest of the hotel. Services provided were acceptable. Would NOT be likely to return to spa based on the unpleasantness of interacting with them.
Elegance Central for visiting French Quarter Customer-Friendly Historic Small room for Big Price
The historical atmosphere The valet parking garage was a bit tight to manipulate
The beds were the best I had a hard time trying to get my girls to leave The sandwich we got from room service
Friendly staff. Clean. Quiet. Conveniently located in the French Quarter.
* Staff was very helpful, sorted out a room mixup quickly and appropriately, and compensated us for our time waiting * Fantastic pool and view from the roof, the rooftop bar was great * Really a perfect location - about two blocks from Bourbon made it close enough to the street to feel like you're in the bustle, but far enough away to recover after a long night in peace * We were able to get a great value for the room. * Hospitality staff restocked our room's ice and bottled water every night * Super small room, was not able to fit a single cot in the room without moving the dresser * Bed barely fit two people. * Slightly misleading depending on the website you book on, "Double" or "Queen" in our case meant a single bed, and assumedly the same room * Tiny bathroom. Towels were forced under the sink. * Bar closed earlier than I would have expected
Hotel offers a great lobby, bar area, and dining. If your trip includes the French quarter this location is outstanding. You are surrounded by great dining of all types. I would stay here again
Royal, old-fashioned feel consistent with New Orleans old city. Room was a bit smaller than expected, but sufficient for a couple.
Staff was great! Location is excellent. Our room was really small but it still worked. The cinnamon smelling toiletries should be changed to something more refreshing.
In the middle of the French Quarter, but still accessible to the Convention Center. Great staff. Beautiful historic hotel.
We are frequent visitors of the Ritz Carltons and this was the worst facility I've ever been to and service was poor. I was paying $600 a night and felt like I was staying at a Sheraton or worst.
Very elegant and friendly hotel.
Our room 1236 was a great room for us! The facilities were great and the staff was lovely. We enjoyed the food in the restaurant and the Wednesday jazz players. We would definitely return the next time we are in town!
Staff was nice Found a hair in room service food. No self parking
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA Pipes broke the last night and our room had wet carpet; they moved us once I reported it
I liked the room and where the hotel was located I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
Nice and clean. Close to the main attraction. Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
The bell hops were nice and that's about all I can say nice about the place. When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
Not as expected for a JW
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again. No cold water from faucet
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again. The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
Great location and staff. The valet parking crew was very professional and courteous. Olga at the bar was a pleasure to talk too. I liked the modern decor as well. I would recommend this hotel most of the time. Walls are thin--I could hear people talking on both sides of my room. I imagine it has something to do with being an old building. Fortunately it didn't last long, however, if you are there for any kind of festival where there will be a lot of late night partying (it's near Bourbon street so this may happen quite a bit), I'd recommend being one of them instead and not assuming a good night sleep.
Felt like I was in Paris!
The hotel itself is really nice, especially the patio. The location of the hotel is also excellent The rooms were not really clean. The first room we had was so noisy that we could not sleep. We were then given another room which was quiet.
I have stayed at the St. Louis before, and it is my personal choice for location, atmosphere, and value in the French Quarter.
Location Electrical Disrepair, worn furniture, bad service in restaurant, mechanical problem, all night noise
Great location, helpful staff, clean room, updated bathroom, great courtyards.
The staff was the best from start to finish!! I have to give props to house keeping for the amazing job they do, Ms Julie moves through the hotel like greased lightning!! Ms Janet, our concierges, made it possible for us to see as much as possible during our stay and is very knowledgeable about the area and the best tours. Our doormen, King Saloman, Sir Larry and Sir Lawrance , as my husband liked to call them, were friendly, fun and very helpful. From front to back, the staff was amazing. Rooms are clean, comfortable and beautiful. The breakfast in the morning was wonderful, so many choices. Can you tell we loved our stay!!??
Access to Bourbon Street and remainder of French Quarter There is a usage fee and utility fee that has to be paid at the end which really seem like charges that should either be incorporated in to the price of the room or dropped. I read about them online and was prepared. However, other parties checking out at the same time were very suprised. Also, parked for an overnight rate at a garage one block away for less than their garage rate.
great position and good rate The hotel room could be more clean but it is not bad.
location and friendliness of staff
The staff was very accomodating in all respects. The location was also very convenient to everywhere we wanted to go. This is a perfect location if you are going to Mardi Gras. The bar was only open until 9 pm which wasn't convenient, but there was a bar at the corner of Bienville and Burbon which was very close.
Near the famous Bourbon St. Dirty room and absence of small fridges in the room
It was nice having the proximity of the hotel to multiple attractions.
Great location, clean and lovely
Could walk anywhere
The customer service was amazing!
We stayed for 3 nights. We were able to walk out the door and be right in the French Quarter. We were traveling with a small child and everyone was very accommodating. they were able to put us in an area removed from most of the rooms, so we didn't have to worry about the baby disturbing other patrons. Restaurant on sight was perfect for a quick breakfast and facility was very clean. Rooms are good size and we had a great view of Canal St. Canal St. side of hotel is very noisy at night.
Location High parking fees
It was perfectly located and thr workers were all very helpful and friendly.
Loved all the staff! We had a room with a great balcony and we really enjoyed the restaurants/lounge in the hotel. Honestly we were satisfied completely.
Nice remodeled old hotel within the French quarter. Modern decor with spacious rooms. Close to streetcar stop on Canal. Early check in through kayak Employee at cash register in hotel breakfast restaurant was very rood. Carpets in hallways need replacing or at least cleaning. They were very dirty
Normally i do not do reviews however this hotel was exceptional. Great friendly helpful staff. Unpon arrival was given an upgraded room. Extremely convenient location to everything. Spacious room. Thank you for an enjoyable stay,will be back The bathroom was the only downfall. Could of had a larger vanity sink countertop area and a ceiling exhaust fan. Otherwise ideal room
I found everything to be nicely done. It's right where you want to be to get out and see NOLA. I'd recommend to friends. No bathtub is the only thing I can think of that I can complain about. Shower was excellent though.
Everything went smooth and rooms where very clean. Staff was very friendly.
The hotel is so nice & artsy... The staff was extremely helpful & engaging I felt right at home. I will book there again.
It was a rough start from check-in: - The designated room on our paperwork (King) was not available at check-in, leaving us a couple in two beds - Upon getting to the room, there was toilet paper and urine in the toilet. - There was makeup all over the collar of the bathrobe (being billed as "take it home for $120") - They were able to move us the next night to a king room, which we found out during the middle of the night did not have a working heater (35 degrees outside at this point). So we moved to our third room of the trip that second night. I'll echo the same concerns with customer service that I see in other reviews here. It's a pity because the property itself is well situated and in good company with the likes of the Ritz and Roosevelt. But it failed to meet any standards for cleanliness and overall guest experience.
We stayed here because of the price and location. It seemed to be the best of both worlds and it definitely was! Easy walk to all French Quarter locations. The lobby is gorgeous, as were the rooms. Fun bar in the lobby, too, with live music in the evenings. We were a group of 4 couples and we all loved it. The staff were so friendly and helpful. Location on Canal St is not my favorite (busy, a bit dirty), but you only have to walk 3 blocks to be in the heart of the French quarter.
I liked the location. I didn't like the alarm coming from next door that went off at 8 am every morning. Wasn't able to have a good nights sleep
Located just a couple blocks off bourbon street Shower heads and pressure could be better
Location was 2 blocks from Bourbon St, rooms were big with very comfortable beds best place I have stayed in NOLA.
The building is beautiful and there are great bars/restaurants in the lobby. Our room was spacious and very comfortable. The bathroom was a bit disappointing for a luxury hotel. Also, the spa was disappointing.
The pool is so nice! Our room was fabulous!
The hotel was beautiful, room was comfortable, staff was wonderful Our only complaints were that the tv didn't always work very well. It would cut out for no apparent reason and sometimes just stop working. We also felt that the movie rentals were absurdly expensive. I've never had a hotel charge $19 for almost every movie available.
The room was beautiful, the staff was very helpful and alway available. I really miss not having a coffee maker in my room.
Great staff and location
The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable
Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.
Nice suite style room, good staff, location They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.
I loved the location and the staff !! They were very polite and helpful. I am not very wealthy and decided to spend my money on kayak.com and New Orleans rather than fly to another city. There was a rather high fee on the site and then the hotel charged 130$ (incredibly high amount ) to park at there facilty ... other lots were just as expensive and not guaranteed safe. It was just disappointing bc I saved up and felt like those costs were hidden and should have been included in the cost of the hotel.
We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return. Nothing
My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here. There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.
The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.
Great rooms that are well designed for accommodating multiple family members
We were there for Mardi Gras 2017, the hotel is within walking distance to many of the attractions. But far enough away that you can have some quiet time. Staff was very friendly and helpful. Lobby was always clean and smelled great as soon as you walked in. Room was spacious and clean with all the amenities. Also was nice that the tv in the room can connect with Netflix and Hulu. Nothing
The location was great: close enough to Bourbon and Canal Streets so I was near the action, but removed enough so that noise was not a problem. The bed was comfortable and the bathroom had very good water pressure. Housekeeping heads for the hills around 2 or so, so if your room is made by then you are out of luck.
We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.
Had such a fun time here. The pool is a beautiful area to sit outside. Happy hour in the afternoon is perfect because they come out to the pool to serve you. The room was completely fine with a large bathroom. Staff was extremely friendly and helpful. The location was perfect for walking around the French quarter! We wish there was a refrigerator in our room.
Location n price Nothing
Staff Garage and pool under repair
Fabulous room! And really friendly staff. Shower seemed old and did not drain well.
Hospitality, clean rooms, great view, pool, but location was everything especially for the French quarter No complaints here
The room was comfortable, We were not informed the pool and courtyard were under construction. We traveled with my children who were both under 21. They were looking forward to hanging out at the pool. Unfortunately, not this trip.
I liked the location because it was on the periphery of the French Quarter. It was within easy walking distance of tourist sites, but in a quiet area. The room was average size, attractive. Our room looked out, not to the street, but to the attractive courtyard, where the heated pool was located. Staff were accommodating. Uber drivers seem to have trouble getting onto this section of Toulouse Street. It does not have much seating in the lobby. If you need a place to sit and wait after checkout, this is pretty tight.
Place was 2 blocks away from bourbon st. And all the fun stuff Hotel was under construction, can't use their pool. Bathroom wasn't very clean and at 11am u start hearing the construction they have going on, which wakes u up and leaves u restless
We were moved to a great room with a balcony. The rooms that do not have a balcony have nice windows that are painted shut.
Children. I wish it was adult only.
Like? Its 3 blocks from Bourbon St. I normally stay in hotels much closer for just a few dollars more. There was nothing to like about this run down, disgusting place. I only gave it a chance because it was a last minute trip and this one popped up in my search. It is disguised as a pretty, boutique hotel...don't be fooled. We stayed on the 2nd floor. The first night getting off the elevator we had to walk thru vomit to get to our room, not the hotel's fault by any means, however clean up took forever. The double beds, extremely small and old. The pillows, I can't describe, something from the stone age. The bathroom, water leak above shower head in ceiling tiles, apparent water leak under floor tiles. Disgusting smell and stayed wet the entire stay. The second morning, we realized the puke was the least of the hotels problems. The hall carpet between our room and the adjoining room was squishy wet...and the smell was unbelievable. This wasn't a "just happened" issue, they were prepared with a blower just outside our door to dry the carpet. It's not going to dry until the leaks are fixed.. Overall, for the money, pay extra and go elsewhere.
Location in French Quarter was ideal. Atmosphere pleasant. Check in took hours waiting for a cleaned room. Restaurant at breakfast was understaffed and it took 45 minutes to take our order. And not even offered a second cup of coffee. Poor way to start a day!!