I really appreciated their hospitality and helpfulness. They were kind and informative, giving good guidance about Santiago and Chile. It is a very good selection, in terms of value for money. The breakfast. It could be more inspired by the local tastes and could contain more fruits and in general fresh food regarding confitures and cakes, rather than the packed idustrial stuff that you can buy from a kiosk.
confortable and clean room. continental coffee break in the room really good. wireless signal not so strong in the apartment I have stayed
room comfortable, good price and good location
Great location. Very nice staff. Large and quiet room. well equipted kitchen.
location this is my second stay at the hotel, this time I did not like the bed (matress), but since it was a short time I did not complain, so I can't complain
Location, near transportation, downtown, and restaurants. Attentive staff. And room comfortable. This was an apart hotel with a suitable kitchen. They left your pre-packaged breakfast for you every afternoon. Nothing really worthwhile. And considering the price it might be better to choose a hotel with a good breakfast included in the rate.
Above all, the location. Very safe neighborhood, very close to a subway station, shops and restaurants. In addition, the room was clean and the hotel was quiet (except for the noise from the traffic in the street below). The air-conditioning equipment in my room. However, other rooms might have different pieces of equipment. The continental breakfast served in the room was just OK, nothing else. The indoor pool is not really for the guests; it seemed that it was also used for water aerobics classes open for the public.
Staff was friendly and helpful. Location was fine and just 5 minutes from the Metro station. The hotel looks quite old, my room smelled cigarette smoke and it was much smaller than it seems to be in the pictures. Breakfast is not served in the restaurant, it is just a small basket brought to your room containing 2 slices of mold bread, some cereal and crackers, a small box of milk and another of juice, very poor in my opinion.
The view was spetacular, the service excellent and we had complete privacy. This was the highlight of our whole South America Trip.
The views were amazing, lovely large apartment perfect for self catering with well equipped kitchen. A splash of luxury. It was a bit of a hike from town, nearest metro 10 minute walk away. Also the pool was out of service when we were there and no steam room in the ladies.
The suites are massive, the views from the living room were truely spectacular, a birdseye view of the city with the mountains in the background. The kitchen is very handy if you are self catering, there is a massive supermarket a few metres away. The bedroom was described as "fabulous" by my girlfriend, loads of storage space, satellite tv, comfy mattress and pillows. The breakfast was not that exciting, but fine. Bread, yoghurt, cereal, 'fruits of the season' (which were pineapple, grapes, strawberries and melon) eggs, ham and cheese. One of the mornings the juice tasted like it was gone off. It would not put me off returning, it is an amazing place with really friendly and helpful staff
Rooms were big, clean, with all required facilities, service very friendly, breakfast awesome, The taxi service. They worked with a company whic was charging too much
Excellent spacious apartment near to city trip starting point. Next to shopping mole with large variety of good restaurants. Indifferent staff. Good value for money when you want just to stay in a luxury apartment strategically located. The view is fantastic from the 34th floor The staff
Excellent location. Friendly staff. Clean and spacious rooms.
Great location. Plenty of restaurants within waking distance. Perfect place to stay if your wanting to visit Cerro Santa Lucia which is only a block away. Friendly staff that speaks some English. Pay in US dolars and avoid local tax. My room was larger that I would have thought. Super hot water in shower. About 20 minute drive to international airport. The bed frame was on wheels and when I sit on the edge of the bed it would many times roll a few inches. Not a major issue but it did happen more than once.
Good location, good staff, good value for money, acceptable breakfast not considering the price paid
The hotel desk staff were very helpfull and friendly. The breakfast could be better, with more fruits, juices, yogurt.
Room very clean with a lovely view , location, safety, staff such as Francisco & bell man( sorry forgot his name) very kind & helpful..walking distance to the center city, restaurants, public transportation, free access to internet, very basic buffet breakfast...(included with room price )....the water pressure in the shower....room 80
The location of the hotel is quite good in the center of the city, however don't come with your own car its hard to find and there is no hotel parking (except for the expensive parking house close by). We booked a double room and then they gave us a "room" consisting of 3 connected rooms (glass doors) with 5 beds. Wifi internet in the room is free. The hotel infrastructure is very old, the windows do not seal and are NOT sound proof (there was a noisy street nearby, and a construction site starting at 5am ) , one of the windows in our room didn't have glass panes instead some kind of plastic cover. The washroom was tiny and not clean, the shower was dirty ( including the towels). There was only one working power outlet in the room.
The staff wanted to make sure everything was just how we wanted it. The rooms were clean and the large common room had a wonderful fireplace and beautiful views. The owners are a young couple and we're very gracious. I will definitely stay here again! The turn into the driveway is very easy to pass up, but once you know where to begin to know where to slowdown it was much easier to find.
The hotel is beautiful, well-appointed, modern and in a great location. It is across the street from a pretty park, near great restaurants (all price ranges), banks, 1/2 mile from the largest mall in Santiago. The buffet breakfast offers everything and is in a lovely large restaurant with a large outdoor patio. The swimming pool is small but the view is spectacular and the cabana area is nice. The hotel staff is friendly, professional and the service we received was great. The elevator system is confusing. To get from the entrance to the reception and restaurant floor is one elevator bank. To get to your room is a different elevator bank. To get to the pool area is another elevator bank. The pool area has a cocktail bar area which is a bit of a young party scene. Need more hooks in the bathroom.
I like the location, room was amazing, breakfast was exelent
The W-Hotel is the first hotel of this chain in S.America and it is obvious that they want to make a statement of design and comfort. There are more than plenty staff everywhere that assist you . Also when you arrive by taxi they check if you were not being over charged. The design of the lobby met 3 restaurants is spectacular. The pool with lounge bar on 21st floor is small but spectacular. The charge of internet of $ 15,- per day on your room. In the lobby it is free. The charge of $ 25,- for the quality breakfast, while you pay at least $ 300 a night.
Glitzy decor and very friendly staff. The layout of the hotel is very confusing... You have to take multiple elevators to get anywhere. The pool also was not heated.
Very reasonable price for a luxury hotel. The lobby always smelled lovely. Free wi-fi. Comfortable bed and linen. Lots of fluffy towel. The water temperature of the shower was not constant and kept on going from ice cold to super hot. Water pressure was rather low as well. It always took a while for the hot water to come out at the sink. Breakfast was ok but would have been better if there were more vegetables (i.e. - tomatoes, lettuce, cucumbers for a morning salad).
Real great value.
Concerige very helpful & front of house have good english
Wonderful stay--everything was excellent
Excellent health club & restaurant. Reasonable prices for a luxury hotel. Very helpful staff providing directions.
A very comfortable room and friendly staff, good value for money in a good location close to trendy night life.
Good service and helpful staff. Location I'd great, many pubs and bars in the neighborhood. Dat je moet betaken voor Internet en steeds opnieuw mote inloggen
I liked how pleasant were all the staff and how they tried to support all of our needs during the stay