Hotéis em Kuta

Prós: Staff was amazing! Very attentive and so, soo sweet. Big thank you to, Detu, Rambo (workers @ Fire Restaurant) Anatara (worker at pool)

Contras: Exchange rates

Prós: Great location. Helpful staff

Contras: Nothing

Prós: Loved it Great location Friendly staff Really nice food Had the best facilities Wish I could have stayed longer !!

Contras: Everything ! It was just lovely !!!

Prós: The best hotel that I have stayed in my life ... helpful staff.. great location.. marvelous beach ... everything was amazing

Contras: Nothing

Prós: Absolutely everything! Staff were superb! Rooms were stunning, resort beautifully maintained.

Contras: Loved everything!

Prós: Luxury hotel with great pool friendly staff and good facilities

Contras: Far away Awful wifi service Not knowledgeable concierge or staff about things outside of the hotel

Prós: I like the private pool and I like my room with huge bathroom.

Prós: The hotel was clean and comfortable for the most part. The room had the AC going and was nice and cool when we first stepped in. Security for the hotel were friendly and nice.

Contras: We were only given one keycard so if one of us wanted to leave it was near impossible for the second one to stay. The towel rack in the bathroom broke down the first 30 minutes of getting into the room. When I called the front desk to confirm I wasn't going to be charged for the damage that had nothing to do with me, they refused to admit it wasn't my doing and simply stated they would send someone do to check it out. It took 2 days and me calling and going to the front desk 3 desperate times to finally get someone to come down to take a look at eh damage. WHAT A WASTE OF MY TIME. Basically, the front desk was completely unhelpful. Also located in a really touristy area. You can't step two seconds outside without having some chase after you to buy their Products/ use their cab service. So annoying.

Prós: Location is good near everything everything is convenience I love the location

Contras: Was a very noisy people keep open the door and closing the door and someone keep knocking my door at 4 o'clock in the morning I don't know what is going on with the guy when I went to the door the guy just apologized to me

Prós: Very friendly welcoming staff. Hotel located close to everything. Bars/clubs/shops/market stalls. Last minute booking and went out of their way to help accomodate me. Happy to stay here again in future.

Prós: Location.

Contras: We paid for interconnecting room for 4 nights. But our 2nd day, they asked us to change room due to maintenance... we were given a sligtly bigger room but not inter-connecting room & one of the room's aircon was a bit faulty. And it can be quite noisy at night.

Prós: Great Location, great breakfast and rooftop Deck. The staff were extremely kind and caring and sent me a fruit bowl and a letter wishing me well after I was unwell and couldn't leave the room for a few days. Amazing staff and great food and drink.

Contras: Our room and bathroom was pretty small.

Prós: The location was good. There was a Starbucks downstairs. The pool was nice.

Contras: First the staff couldn't find my reservation and made me wait and hour in the lobby. then the wifi didn't work the whole trip. The walls were paper thin. The room showed significant wear and tear. The drinks were expensive and watered down. If I could do it again i'd pay a few extra bucks to go somewhere nicer. This hotel is just for australian children looking to party.

Prós: Room was great, loved the buffet breckfast. Pools were nice and clean. Aircon worked great, could put at 16c. Stayed a extra night

Contras: Was a little hard to get around from pool to room to lobbie to restaurant, could of used a map, found on last day could go across rooftop to get back down to our room side.

Prós: Great location - walking distance to restaurants, clubs and surrounded by shops. There was a 24/7 mart in front with a Commbank ATM. We stayed in the back room so it was not loud at all. The room is well kept, had a fridge, bathroom was clean, aircon worked and pool was nice.

Contras: Our room was a little strange, we had a random door that connected to the next room (it was locked but still we were anxious) and the balcony had a gap with a pot plant blocking the way which we could easily look/go over to the next room. The walls were a little thin - could hear our neighbour talk and stuff. No iron.

Contras: Great hotel, the staff are very helpful and friendly. The hotel is very clean and in a great location. I'd have no problem staying here again. Thanks for the stay.

Prós: The location was good, open on the beach, and is close to the main streets and mall.

Contras: More attention to details in the room in general could be improved. For example the shower gel and shampoo were already empty when we checked in, and haven't been refilled at all during the stay for 2 full days.

Prós: Rooftop was nice, it is just next to the beach, central.

Contras: The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.

Prós: The pool overlooking the ocean was nice. The breakfast was delightful with live music. We enjoyed the big bed.

Contras: The fact that you have to use your room card key to use the elevator and the huge communication barrier between client and staff. Staff barely speaks or understands English which I believe should be a necessity in the international catering business.

Prós: I like locatin.

Contras: I had misunderstanding about my breakfast that i was thinking it already included on my payment already. And I got the room that had AC issue. Then need to move the room agian.

Prós: The location is strategic, the staffs are kind and very helpful. The WiFi connection is very fast.

Contras: The taste of the food should be enhanced.

Contras: The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again

Prós: Location

Contras: Breakfast was a little ordinary

Prós: Nice location, good personal, super bed

Contras: someone stole my sunglasses in the pool area nobody help me to find it

Prós: Room with bath overlooking the pool was tidy and comfortable with a nice view. Staff were lovely and helpful. Common pool was clean, spacious and relaxing. Food is great. For the price it's amazing value.

Contras: Taps and sinks in the room need attention. Need the strength of a bear to operate the shower tap.

Prós: We arrived after midnight, and were really tired and wanted to crash on bed immediately. However, up on lifting the comforter, we found multiple stains on the bed, including one blood stain. This was the most disgusting thing I have found in any hotel stay!

Prós: Great breakfast Terrific location Great pool Nice rooms

Contras: Not enough umbrellas

Prós: In room jacuzzi (mini pool)

Contras: Mosquitoes mosquitoes and more mosquitoes

Prós: perfect！i like it, service is excellent, too.

Contras: nothing

Prós: This hotel provides you in anything you need with the atmost service. The staff is super friendly and makes your stay pleasant. The breakfast is delightful and the hotel is central located, which makes it worth to walk around Legian and the beach. Our room with balcony was very worth relaxing. In one word: super!

Contras: Nothing.

Prós: The staff was extremely friendly and helpful even when making my last minute requests.

Contras: Absolutely nothing everything was great!

Prós: Everyone at the stones were so lovely & friendly & the hotel is breath taking when you walk into the front lobby & the rooms/views incredible!

Prós: Poolside staff were friendly and awesome. So were all staff. Thank you.

Prós: The place offers more internal amenities such pools, spa, restaurants. You don’t have to go out to have a good Jol or relaxation.

Contras: I felt racial discriminated by some of the staff and management, nothing much was actually done subsequent to my complaints. It was really disturbing for a five star hotel to have such poor service and management

Prós: The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel.

Contras: Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.

Prós: • Staff friendly • Pool area kid friendly

Contras: • The service at the chillout pool was extremely slow, waited 35 minutes for a coffee ended up cancelling the order, way too long to wait. • Not enought coffee / sugar and cream in the rooms. • Pool closed too early

Prós: Staff were friendly and could speak fairly good English

Contras: Sent a bag of clothes to laundry and didn’t receive everything back, I should of checked before leaving hotel but sadly I did not.

Prós: Location...facilities

Contras: Pool was dirty and hot

Prós: The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great.

Contras: The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.

Prós: We had a wonderful stay at the Hardrock, it was so close to the beach and many other restaurants, but that really wasn't needed as the hotel restaurants were amazing. The kids had a blast in their kids room where they were able to play some video games while we where able to work. The staff was so friendly that it caught be off guard sometimes as everyone would say good morning or afternoon and ask how I was, no matter what they were doing. You felt very important being their. We went during the Corona Virus Situation and there was very minimal guests there but the way the staff was cleaning and the protection that they had set in place was amazing and i felt safe being there with my family.

Contras: A little more information about the upgrades, we were in a premium side so we were able to get into the chill pool and have other perks but i got stopped going into the vip lounge which i didn't even know existed.

Prós: Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk

Contras: Too many people for my taste and a bit loud with all the music.

Prós: The resorts pool area is amazing great rates for the day hire of cabanas they are very roomy with fans and power sockets for charging phones the kids had a ball with all the pool activities, waterslides and kids play area the staff are so friendly and helpful we also went and checked out the kids club which had so much to keep the kids entertained and the live bands were fantastic our kids loved staying up to watch them and sing along we will definitely be back soon

Prós: The staff are always great here! So helpful and friendly!

Contras: Wifi was slow. So slow that some apps wouldn’t work at all. Ended up buying a SIM card to be able to use the internet on my phone.

Prós: Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else

Contras: I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta

Prós: Big pool, the location right near the ocean, rooms, TV app, wifi

Contras: Food is overpriced

Prós: The location of the hotel is good, the staffs are very friendly.

Contras: The television is very small.

Prós: The staffs are very friendly & helpful

Contras: na

Prós: MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock

Prós: The staff are all very friendly

Contras: We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.

Prós: Pool excellent, but never seen staff cleaning throughout the day

Contras: Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel

Prós: 1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel.

Contras: Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.

Prós: Staff attitude, Room size, Resturant

Contras: View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.

Prós: the music, the food, the pool

Contras: the rooms and the bathrooms

Prós: It is a good location for Kuta beach, and was the only major hotel on Bali with free rooms at the time (late June).

Contras: There were some plumbing problems in the bathroom and the room was rather poorly furnished. The quality of the band in the bar was not great. The hotel was full of young kids and seemed more like a 2* resort hotel for families than anything relating to rock and roll.

Prós: Location and facilities.

Contras: Did not like the the bathroom. It flooded when taking a shower. Towel rails were right above toilet. Wireless internet access is expensive.

Prós: Very clean

Contras: Too commercial

Prós: All staff have excellent service

Prós: Every thing was just perfect, they upgraded us when they knew that we are in our honeymoon ❤️ special thanks for Mr.Tutu for his kindness

Contras: The services, the hospitality

Prós: Had a stay for two night at Sheraton Kuta resort for my girlfriend's birthday. Staff was very polite and helpful on our first stay of visit with a welcome drink. The housekeeping team had actually decorated our room with balloons and birthday banner for my girlfriend birthday which was on the second day and my girlfriend loves it. Even though the weather was so humid, the staff of the resort was always smiling and the sincerity and hospitality that they have shown was simply exceptional! I would recommend Sheraton Kuta resort and would definitely book here again for my next visit. Well done team Sheraton Kuta!

Contras: Nothing to complain about.

Prós: Friendly and very courteous staff. Great value for money.

Contras: Nothing would improve

Prós: Everything was perfect... Comfortable stay!!

Contras: Nothing

Contras: We had to pay again on the property because credit card that I initally paid on the booking.com had somekind of problem, they said we can pay with another card and they will cancel the inital payment and we will get the money back after 2 weeks. Now it has been a month and no money and they are not replaying to emails! Very dissapointing because basically we have paid double for our stay.

Prós: Everything

Contras: Nothing

Prós: The whole experience in the hotel was fantastic. From airport pickup to airport departure. Beautiful beautiful beautiful. Will definitely be back :)

Contras: Nothing

Prós: Breakfast was simply amazing. Western and Asian choices were vast. Fresh juice station. Anything you could thing of was available. The staff is the best we have seen in SE ASia, and there is stiff competition. Prices were very very good for drinks, food and services. Sunsets are beautiful.

Contras: My only criticism would be housekeeping. Came back to our door not being shut one day. Another day we had to call because they seemed to have accidentally skipped our room, even with the maid light on.

Prós: The staff

Contras: Nothing

Prós: The pool in front of the sea. The lovely seascape and service was nice

Contras: The water at times had some effluent but this was temporary and fixed

Prós: Breakfast and staff

Contras: I expected a better room as it was quiet

Prós: Proximity to pool was fabulous. The view from the front pool looking onto the beach was brilliant. Breakfast is delicious.

Contras: We had $AUD and food/drink taken from our rooms on a couple of occasions. There are no hooks for towels or clothes/swimmers to dry. A small line in the shower, but it was rust stained and marked the clothes.

Prós: Friendly staff, great location.

Contras: Unfortunately they were under renovation and our 3 rooms were scattered everywhere. It was very frustrating to find no towels at the beach pool and you have to walk to the back pool, sign out a towel then expected to return it.

Prós: Most things

Contras: Renovations are a little bit of an issue

Prós: Good location and very nice staff

Prós: I loved the location right on Kuta beach and in the middle of everything. The pools were great and the staff friendly. Room service delivery was free as was fresh bottled water every day.

Contras: When we first got there the Room air conditioner didn’t work and after three attempts to get it to work we had to go to reception and insist on a new room, which we got. The beds were very hard. The food was not very good for breakfast, lots of it and lots of variety but the quality of the food was basic.

Contras: Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.

Contras: The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.

Prós: Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes.

Contras: Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.

Contras: My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.

Prós: Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel

Prós: Good breakfast, great pool, close to beach & city center

Contras: renovation on our floor, dirty

Prós: The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time.

Contras: The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.

Prós: The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful.

Contras: The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.

Prós: Beach and central location

Contras: Small bath room

Prós: Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.

Contras:

Prós: Breakfast Grounds Close proximity

Contras: Infinity pool had no shade Pools were warm Air cond in room weren’t effective

Prós: Not much. Room had issues with loose wires, dripping water and broken phone. Infinity pool was poorly refurbished.

Contras: Staff were rude, accusing guests of lying. Did not sort out issues and fobbed of guests.

Prós: Very accommodating, staff is very friendly and helpful. Beds are very comfortable

Prós: Staff were super friendly and ever so helpful Food was amazing. Lovely environment

Prós: No beds were ok ok not 4 star class

Contras: Cleanliness, ambience

Prós: Great location, staff are super friendly and helpful and at this time of the year it was great value

Contras: Noise from the beach for the first couple of nights due to local festivals

Prós: Near by Matahari mall and discovery mall. Walkable to Kuta beach. Good breakfast

Prós: The location was great and the facilities and staff were great.

Contras: The lighting in the room was a bit confusing, we couldn’t turn off the light in the wardrobe and ended up removing the globe.

Prós: Breakfast was good but orange juice was watered down. Room was large and comfortable . Service very good. Bed was fantastic

Contras: I e mailed for my free booking of a ride from airport and got no answer. Cost 150,000 rpmh Prices for drinks are too inflated

Prós: Free airport transfer was helpful.

Contras: Room was a bit worn.

Prós: very good breakfast and very good location

Contras: was quite dirty - cleanliness is not their strong part for sure. disappointing because it does not take a lot of money to keep the place clean but definitely there are different standards and understanding of what means clean.

Prós: Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali.

Contras: Hotel should not be 5 star hotel. It's too old and facilities are not good

Contras: lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.

Prós: I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain

Contras: I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain

Prós: The location,security,foods and the surrounding area near by.

Contras: A lot of mosquito!

Prós: Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.

Prós: The breakfast was amazing

Prós: Loved the breakfast buffet!!

Prós: The staff were awesome! Very helpful

Contras: There was a "dank" smell (dark and stank) in the room even though the room was clean. Other than that great stay

Prós: Great location Clean and tidy

Contras: Nothing

Prós: Nice balcony with view of pool. Good room service menu.

Contras: Many things closed in hotel due to Nyepi.

Contras: Corona corona corona virus... when we left there wasn’t anybody on the island...

Prós: The pools were amazing, and the infinity pool overlooking the beach was glorious. The staff were some of the most polite and friendly people I've ever met. The location was great with several nice restaurants and shops around. Breakfast was phenomenal. Brilliant resort, will definitely be coming back.

Contras: The hotel spa was a little bit on the expensive side; however, as you're in Bali you can visit hundreds of other spas.

Prós: Pool area. Toblerone cocktails. Gardens. Room a touch small yet comfortable. Location

Contras: Breakfast rushed, busy & noisy without the other beachside breakfast area that is presently under construction.

Prós: Everything! Could not fault our stay. We had moved from other accommodation due to being unhappy with the quality, Padma went above and beyond for us and even gave us a free upgrade. We will 100% be back and couldn’t recommend more.

Prós: Beautiful property, most friendly staff, awesome food, great pools... worth every cent

Contras: Nothing

Prós: Everything.

Contras: Just the pillows.

Prós: The breakfast buffet was superb, along with staff, Gym, Archery, Yoga and pool facilities. But I must state that your staff members were exceptional - their service was outstanding, nothing was too hard, always a smile in their faces, friendly and very accommodating. I've stayed in many resorts, but I must say Padma is truly amazing and look forward to visiting again with my family. A big thank you to Bagas (coordinates Archery) and the Yoga trainers (Widi in particular).

Contras: Maybe to include airport transfer?

Prós: Everything. Nothing was too much trouble for the staff. Amazing

Contras: Nothing

Prós: Everything was perfect at Padma. Location,ambience,cleanliness,breakfast,staff and etc etc. you can never go wrong with Padma, worth every single penny.

Contras: No fault at all

Prós: Loved the adults only infinity pool overlooking the beach and swim up bar. The grounds were amazing and our Club Garden chalet was top notch with a massive bathroom.

Prós: liked location and overall service is amazing. We ate at the bistro a few times and food was good. Had the buffet on the first night and thought it was overpriced and food poor for what we paid, room service one meal was nice the others were very ordinary. This was our 2nd time at Padma and our first visit was brilliant but this one was good but a few little things took the shine of it. But we will stay again as it is an amazing place and the staff are wonderful. we will be back again

Prós: Hotel was very nice, modern and staff were very friendly and attentive. Rooms were modern and clean and had good facilities.Good breakfast included also, and pool areas and proximity to beach amazing.

Contras: Wifi in room was periodic and only had limited signal. Room could be very noisy in morning with cleaning staff and younger guests outside of room. Otherwise very satisfactory.

Prós: The location is perfect: true beach front and 15mins walk from the kuta vibrant centre. so clean, nice gardens, walkways, good pool/bar. the food is perfect and the breakfast can cover lunch and dinner;) we have been upgraded for free as well!!

Prós: nice rooms, beautiful terretory, location

Contras: noise isolation of the rooms is poor but it wasn't a problem for us

Prós: localization

Contras: impersonality

Prós: The Padma has great facilities, very clean and grounds beautiful & well maintain. The buffet breakfast included in our price was great and value for money. Great for couples, groups & families.

Contras: When asking for information or questions the staff knew very little or didn't know at all. It was hard to get an answer to something which was alittle worrying as I was pregnant. Hardly any chairs free by the pool, It was also very annoying that people would leave their towels on chairs and leave for a couple of hours, just so they can keep their spot by the pool. Although there is a sign saying you can't leave your belongings for longer than an hour! It takes quite a few emails for someone at the Padma to get in touch with you, espically if you are trying to organise transport pick up from airport. Make sure you give plenty of notice if you want to be picked up!

Prós: The hotel is clean, luxurious with beautiful gardens and excellent facilities. Children are treated wonderfully by staff at all times.

Contras:

Prós: The buffet and other menus were excellent. The location was good - close to the beach and Legian restaurants and shops. Staff were friendly.

Contras: We paid for a room with access to the private club, which was not good value for money. Room was not ready when we checked in. Children under 13 not allowed into the club during happy hour. Pool was large but surrounded by a sea of mostly reserved deckchairs.

Prós: Acces direct to the nice Beach of Kuta.

Contras: When booking we were advised we will have access to the "Garden Lounge", but finally the General Direction refused us this access regarding our E-mail Booking!! In July difficult to find a sun bed near the swimming pool. The hotel is overcrowded. A huge part of the hotel is on rehabilitation works: This generate heavy noise which is disturbing for a real relaxing. Restaurant not available. the SPA has provisory moved in a simple room. A lot a services not open due to rehabilitation works. but the price is the full services price.

Prós: The grounds, the buffet breakfast and the very attentive staff

Contras: I thought the food and drinks were slightly over priced

Prós: The resort was beautiful. The breakfasts incredibly diverse. Location was great. Hardly noticed the building works that were going on.

Contras:

Prós: Overall amazing experience. Rooms were nice, comfy beds, and right next to beach. THE BEST complimentary breakfast I’ve ever had!! Staff was helpful and very friendly. They also have complimentary laundry cleaning for two items each day which is something I’ve never had offered before so felt this was a great amentity to offer, especially for guests traveling for long periods of time. I was also given a smartphone and adaptor to use during my stay to make phone calls, use the internet and charge my phone at no additional cost. I would def recommend travelers to stay here.

Contras: Nothing, my stay was amazing.

Prós: Great location. Pool areas nice. Friendly staff. Spotlessly clean. Level 4 rooms were amazing but we had to move to another room due to very roudy and inconsiderate people heard through connecting doors from room next door

Contras: A lot of the rooms on other levels smelt musty (you could see water damage above) , was forced to upgrade to an expensive suite not to have bad damp smell and spoil stay. Rattling noises from aircons . Expected more from a 5 star

Prós: Pillows were amazing! Staff were all very lovely

Prós: friendly staff / good food

Contras: the configuration of the restaurant: multicolour painted old chairs of which the colour goes off slowly but surely. not very clean sunloungers at the pools.. the sunloungers are quezed together,so no privacy

Prós: The room was spacious.

Contras: The complicated way of booking transport. Email after email and we still ended up with no transporr to pick us from the airport. The staff were not very helpful at all.

Prós: The property was a lovely tranquil retreat in the middle of a quite hectic Legian. The room was huge (we stayed in a junior suite) and the bed was super comfortable and very large. The hotel provided a cot for our little boy which was equally large with a comfortable matress. Breakfast was good although the buffet did have a serious fly issue. Staff were all super friendly and accommodating. Lovely pool with good baby paddling section - we were at the hotel when it was relatively quiet, I can imagine this can get quite crowded during high season. Overall, we had a lovely experience here and would return if coming to Legian.

Contras: There were a few things in the room which needed some touching up - some of the wood work was cracked and worn. Overall nothing major.

Prós: Bed

Contras: River view next time

Prós: Good location

Contras: Pillows

Prós: Nice staff... friendly and helpful.

Contras: The rooms weren’t very nice. Not for the price and the pool needs some attention.

Prós: Staff in the reception was super friendly and helped with everything. The size of the room was good. Breakfast was really good.

Contras: Bathroom was not clean. First time at the restaurant the staff was more busy talking to each other than serving the ONLY guest in there. (Second visit was better though)

Prós: The pools were small and felt closed in

Contras: The receptionist was a bit rude in telling that even though my receipt said breakfast was included for my 9yo daughter and myself, that it was only for me. Both my receipts stated breakfast was included as I booked for her and I. It didn't say it excluded my 9yo daughter. I wanted to leave after being mislead on the website and both receipts. It was only after I wanted to leave that a different lady came to see me saying my daughter was included to eat daily breakfast too. I will never stay nor recomment the Mercure Legian again after this experience as well as the toilet didn't work in my room and had to be fixed by staff twice.

Prós: Love it great location too

Prós: Location

Contras: Starting to look very run down and tired. Needs some work.

Prós: The hotel was really clean and the staff were friendly

Prós: Location was good, size of the suite was good, bathroom was lovely, towels were fluffy and white. Staff were lovely.

Contras: We stayed in an Executive Suite and expected more from the cleanliness of the bedding and linens. The pillows were disgusting and stank and the linens were yellow and stained. It was our first time staying at Mercure and quite frankly we have stayed at places for half the cost and been twice as happy. You would have to really twist my arm to get me to stay there again.

Prós: Loved how close it was to everything and how friendly and helpful the staff were

Contras: The beds were a little too hard & would of been good to have a hanger to hang ur clothes in the room that doesn’t have a balcony so u can dry your clothes

Prós: Breakfast was amazing

Contras: The fact that i paid for a room with breakfast included and was charged again for this at checkout own fault for not checking properly before i left because i havent had an answer back regarding this to email i sent

Prós: Clean and tidy staff friendly and food was nice

Contras: Just a wee bit of the beating track but it’s only a short taxi ride into town so I guess all in all it’s really what you want and where you want to stay reasonably priced

Prós: Room was comfortable and the staff was easy to manage and was very accommodating.

Prós: Clean and massive pool. Air condition in rooms and good selection at breakfast

Contras: Grab wouldn’t pick up from here and it was slightly off main streets. We walked though and had no issues. If it was late we got taxi back.

Prós: Love this hotel. Room was lovely and big, with an extra large and extremely comfy bed. Hotel was always tidy, and staff always polite and friendly. Pool is also amazing.

Contras: The property is a little far out from the shops and restaurants (not really walking distance), however the hotel put on a free shuttle daily to key towns/beaches so can not complain! Also only 5/10 minutes in a taxi!

Prós: everything was just perfect

Contras: nothing

Prós: Nice hotel with clean rooms, friendly staff, good facilities and great value for money.

Contras: nothing

Prós: Staff!! Amenities for kids

Contras: Nothing

Prós: Lovely friendly staff. Beautiful and clean. Loved the life guards.

Contras: Nothing

Prós: The staff were amazing, the facilities were great; especially for kids. I would definitely stay when my child is 5+ years old

Contras: I found that due to the humidity, the floors were super slippery. Im not one to whinge to be honest but im just pointing out some aspects. I think it could be a bit cheaper too.

Prós: Kids pool

Contras: Room furniture, facilities and style was very old. Last night room aircon stopped working

Prós: Overall great vibe for the kids we met a lot of other children that made friends with mine.. beds are comfy we were upgraded to family lagoon room which was nice. The water however is very warm and not refreshing at all.. you also get a whiff of a smelly sewerage here and there which I guess is normal.. the breakfast is amazing! great choice of variety.

Contras: The kids pool is very slippery it slopes down and is sooo slippery I slipped on my bottom their needs to be a sign in place... thank heavens I got up and recovered quickly could not imagine what it be like for a grandparent taking their grandchildren in splash area.

Prós: The room was perfect. Housekeeping was excellent

Prós: Was great for kids x close to everything

Contras: Nothing

Prós: Friendly staff the h2o restaurant kids club it was all sensational

Prós: Close to all the action in Kuta and a lot of good places to eat.

Contras: It is more a family hotel, and not that great a location for single people.

Prós: The staff in every area were very friendly & helpful. The food was good & well presented at breakfast. We also liked the adults only plunge pool area, as we dont have small children it was nice to be able to have some adult space,it was very relaxing for us after a very stressful year.

Contras: We have no comment to make as there was really nothing we didnt like.

Prós: It was a family hotel

Contras: I had no young children so it was the wrong place for me. They gave me keycards to already occupied rooms and I walked in on a half naked man. It was really disturbing for both of us.

Prós: The happy hour at the pool bar

Contras: The polution of the air in Bali Kuta (a bit beside the hotel)

Prós: good location, convenient for shopping and beach walk.

Contras: internet connection fee is very expensive!

Prós: The comfort of the facilities, the friendliness of the staff and their desire to ensure your stay was at highest level at all times.

Contras:

Prós: very relaxing we just wanted a few days away from our busy schedule it fitted the bill perfectly

Contras: could'nt complain

Prós: Relax and no congestion within the hotel

Contras: No sauna

Prós: Hospitable staff and good ambience

Contras: No proper lifts and we have to climb up and down a few staris every time we need to get to our room from the lobby.

Prós: Pleasant & close to everything

Contras: